Wellcroft

Wellcroft have been amazing right from the beginning. I was really worried about moving Dad into a home and had looked at a few that I didn't like, but walking into Wellcroft immediately felt warm, welcoming and homely. All the staff have been incredible but a special mention to Sam who held my hand through the whole process. They really do live by the mantra of supporting the whole family not just the resident. I would highly recommend it to anyone.

Staff are very caring. Mum receives a lot of attention. She likes to do sing songs in the afternoon and take part in activities in the lounge in the afternoon

I am very pleased with care that my mother has received this past two years. The management are most efficient and professional. They are always friendly and accomodating, as are the rest of the general staff. I have had no issues. I have had meetings concerning my mother's health, that were instructive and beneficial for all parties. I have witnessed many activities, arranged or conducted by the staff, that have been excellent. Cleanliness is of a high standard, as is security.

There's been lots going on through the summer. They had a fish and chip van, and ice creams. Which is great for the residents. The home really supports families and keeps us well informed with my mum's progress. She is cared for well and is always up and dressed and clean when we visit.

Mum has just moved into her new room to allow more space now that mum has reduced mobility. Mum is well cared for. There has been lots of activities organised throughout the Summer. My mum loves sitting outside in the little garden.

Staff are so friendly and supportive, always happy to offer advice. Knowledge of my father is reassuring. The only disappointment is that Father now has a full beard, having always been clean shaven. While I understand the difficulties of encouraging him to be shaved.

I have found all the staff here very friendly compassionate, and relate very well with the resident. The atmosphere in the home is wonderful. All the residents are cared for very well.

Following my review about neglect, abuse, humiliation and theft from my father it's 9 months since he died and it had taken this long for this dreadful place to ring my brother to collect dad's sentimental belongings and to no surprise all his original paintings have been stolen, a painting that meant a lot to him also stolen, his watch and glasses all missing all they have returned us a book that wasn't his and a few pictures - they have not had the decency to even return the wedding ring they forced off his finger. I reiterate what a nasty thieving place this is who didn't deserve my father. No morals or care for anyone except what they can steal from vulnerable residents. Very very horrid.

My mum has been in Wellcroft since August 2026, a difficult time for my mum and family. However she soon settled in. Sam on reception is exceptional and helped me through all the necessities, clothes tagging etc. Since January 2026 there has been a big change in the home. Corinna has made a huge difference since being promoted to manager. A new ALF, Jenny has also made a huge difference to the feel of the home, with singing, music and lots of activities, and invaluable has been the 1:1 time with residents.. Corinna the 'new' manager and Ed, deputy are both amazing, working towards their management training whilst working full time. Thank you both. All the staff are helpful and friendly. When I've visited staff have popped their heads around the door like family, calling my mum Aunty Iris which she loves. The meals are great with a chso pleased Wellcroft accepted my mum. She is well cared for and safe. It means so much. Thank you.

Further to my last review, may I reiterate the wonderful care my relative has received. The recent change in management has been significant to the improvements in communication, activities and general enhancement of the surroundings during my mums lastest illness. I cannot describe the compassion shown to me and my family. I'm fully hugged out. Thank you.

Couldn't recommend this home high enough they are like a little family.

My brother has been a resident since July 2024. I would highly recommend Wellcroft to anyone needing care for a relative. From the moment I walk in, the staff are friendly and helpful. The home has lots of activities going on, which is nice to see. The interaction with staff and residents. The home is always clean, and rooms are comfortable and overall a good size for single residents. It was nice to see a choice at meal times and also come on taster days to try the food.

It was a pleasure to meet members of staff who seemed to be highly skilled and displayed an obvious enjoyment in their interactions with the residents.

I am very happy with the care my Auntie gets and the staff are very good. The home is very clean and her bedroom is comfortable.

My father spent almost twelve months in Wellcroft before his death having spent eighteen months in a more expensive home (of which he couldn't make use of the facilities) and after six months with us after his dementia diagnosis. Moving to Wellcroft was fantastic, the staff are wonderful making his stay almost as if he was with family. The home is clean, warm froendly with resident treated as individual and with care plans tailored to their needs. The effort the staff put into the Christmas celebrations was incredible. I don't think he could have cared for better.

Staff are supportive of my parent and all the issues that dementia carries.

Both my brother and I are really happy with the care my mum has received since being here. She has not been the easiest resident and I know it has taken her a considerable time to settle, I appreciate her dementia has dramatically increased but she is treated with dignity and has a great relationship until the carers who looked after her. Overall we are really happy and I know my mum is safe and receiving the best care possible.

I and my family have enjoyed visiting dad, we have always had a warm welcome as if we are part of a big family. All staff are always friendly and happy. We are pleased with dads overall care and he is very happy here. The facilities are all excellent couldn't wish for more. Dads room is always very clean and his laundry done regularly. All in all everything is excellent knowing dad is the best he can be and is happy at Wellcroft is what matters most to us.

Where to start - this is the most exceptional 'home from home'. The environment is very welcoming, the staff are warm and helpful. The areas are kept spotlessly clean and it smells lovely too. It is obvious that all the staff have been 'selected' to provide a relaxed and comforting ambience to the residents and visitors. No matter what day or what time I have visited my overall impression is, 'this is somewhere you can entrust your loved ones to be 'cared' for to the highest standard.' My friends room is spotless and she is very happy and relaxed. She said the food is lovely too.

Since mum came to Wellcroft mum has had a reasonable invitation. The staff we have met are very food/friendly and knowledgeable when dealing with mum. She has had a few difficult times but the staff have handled her confidently and with a lot of humour which has helped. ON the whole a positive experience for Hilda at this most difficult and confusing time for her.