Wellcroft

75 Church Road, Gatley, Cheadle SK8 4EY
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9.3 48 Reviews
  • Wellcroft, Cheadle
Wellcroft provides homely accommodation, located in the scenic surroundings of Gatley in Stockport.

Featuring 42 rooms, the home offers stimulating themed areas and signposting, reminiscent of its own little community.

With close ties to the community, Wellcroft runs intergenerational play dates with local mums and their children, creating lots of laughter and noise from residents and children alike.

The team consists of several dementia champions who have the experience and knowledge to create a stimulating and safe home for any resident who suffers from dementia.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 42 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority

Good to Know

Group/Owner

Person in charge

  • Lisa Kerr (Care Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2005
  • Number of floors: 2

Room Information

  • Single Rooms (42)

Wellcroft Reviews (48)

9.3

Wellcroft has a Review Score of 9.3 (9.269) out of 10, based on 11 reviews in the last 2 years.
Over all time Wellcroft has 48 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Wellcroft
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Total of 48, showing 1-20
Review from Joe M (Son of Resident) published on 16 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father became a resident of Wellcroft in April and my experience has been very positive of the home. The place is clean and well kept. Most importantly there are an ample number of very good and caring staff who are attentive to my fathers needs. Indeed the many pleasant and helpful staff are a credit
to the organisation. I have visited my father several times per week and I have always been aware that he receiving good caring professional help by the Wellcroft team. My father is very dear to me and I am reassured that he is being very well cared for.
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Review from S L (Daughter of Resident) published on 16 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having moved my mum from another care home into Wellcroft in March, I was hoping she would settle in her new surroundings without any stress etc. I didn't need to have worried she settled immediately thanks to the caring staff who made her feel welcome from day 1. I am happy she feels at home at Wellcroft.
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Review from A S (Son of Resident) published on 26 June 2025 Submitted via Website • Report
Overall Experience 1.0 out of 5
My father ended up in hospital, hospital reports neglect by care home.social worker informed, now looking for a care home.who will treat him with dignity and care.new management dismissive when told about hospital doctors and nurses concerns basically couldn't care less.my concerns it will be happening
to other residents and the very few good carers there will leave,because they see what is happening.
Reply from Lisa Kerr, Care Home Manager at Wellcroft

We are sorry to hear how upsetting this experience has been for you and your family. We understand how difficult it is to see a loved one unwell and we want to assure you that your concerns are being taken seriously. At Wellcroft, the safety, dignity and wellbeing of our residents is always our priority. While we have been proud to receive positive feedback in the past we are saddened to hear that this has not been reflected in your experience. Please be assured that your concerns are currently being reviewed appropriately. We are committed to transparency and continuous improvement, and we thank you for bringing this to our attention so we can reflect on and strengthen our practices if needed.

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Review from E H (Son-in-law of Resident) published on 2 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
During the 2 1/2 years he has been cared for he has been treated with care, compassion and dignity (even when he has been grumpy, angry, confused or upset). All the staff look after and care for him and will contact us if he needs anything. Thank you.
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Review from Tom D (Husband of Resident) published on 10 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Wellcroft is a bright well care home and the staff seem to make a considerable effort to treat the residents with respect and affection.
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Review from D H (Son of Resident) published on 10 May 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
Have dealt very professionally with a couple of issues we have raised over the last 12 months.
A particular staff member has been fantastic and very supportive in helping my Mum deal with her mobility deteriorating.
I feel my Mum is safe in the care home.
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Review from Lorraine I (Daughter of Resident) published on 10 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Absolutely great service from all staff. I would recommend people put this place as their first choice. The food is excellent, the residents have plenty of snacks, tea and coffee in between meals and when families are visiting they are offered drinks and snacks. I can't praise the staff enough.
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Review from Michael H (Son of Resident) published on 3 January 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mum seems as happy as she can be. The carers are friendly, understand my mum's needs and are attentive to those and and are open to me asking a couple of questions now and again. I also like the way Wellcroft do a little a bit extra for things such as recently for Halloween. I understand security
is very important, but I wish there was an easier way to get in/out of the building when I visit as sometimes I may be waiting for up to 10 minutes; however I do understand staff are busy and that I tend to call in early evenings when there is less staff about (an idea might be individual passcodes for frequent visitors such as myself, whereby you'd also know when I arrived/left). On the non-care admin side, appreciation to a staff member for her timely assistance when needed.
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Review from Mark B (Son of Resident) published on 19 December 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Since Mum moved into the home in August the care she has received has been good. The staff deserve medals for the job that they do. Our only area of concern is that Mum doesn’t always get the one-to-one attention that she needs when eating her meals. We know this may be difficult at times as there may
be a shortage of staff plus other residents as well.
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Review from J H (Niece of Resident) published on 15 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt seems very happy in the Wellcroft and has settled in well. She has her own room but prefers to be in the social areas which are always clean. Whenever I visit, she is clean and tidy. The carers know her well and have adapted to her needs. As a family, we are always welcome.
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Review from Louise H (Granddaughter of Resident) published on 15 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Great Care Home, they take care of their residents really well. The staff are efficient at communicating any care needs or requirements with key relatives and always put the well being of the resident at the heart of everything they do. My grandma is currently one of their longest residents and is very
happy there.
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Review from K C (Husband of Resident) published on 13 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife who is suffering with Alzheimer’s has been in Wellcroft since December it’s a nice friendly home, she has a decent room which I was allowed to decorate for her, she also had a picture frame put up which her sister did for her with the family on, the care staff are lovely and nothing seems too
much for them, from what I have seen Wellcroft is very well run.
Reply from Holli Taylor, Home Manager Wellcroft at Wellcroft

Many thanks for your lovely comments, they really are appreciated.

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Review from Amanda A (Daughter of Resident) published on 13 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been a resident at Wellcroft since November 2020. Throughout the time she has been a resident she has received outstanding care from a team of professional staff. The staff know each resident's own particular preferences and adapt their care accordingly. Wellcroft feels like a family and residents
are treated as though they are family members. The staff help to support residents' individuality and arrange some lovely visits and one-to-one activities. Mum is extremely happy at Wellcroft and I wouldn't want her to be cared for anywhere else.
Reply from Holli Taylor, Home Manager Wellcroft at Wellcroft

Thank you for your lovely comments. It is really appreciated.

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Review from Susan M (Daughter of Resident) published on 24 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum moved to Wellcroft 8 months ago and it has been difficult at times for her to adjust and accept, but the care shown to her (and us) has been kind and genuine, respectful and professional. Her physical health is well monitored and she is much better medically than when she went in. I am kept well
informed and feel involved and welcomed when we visit. Her friends that visit also comment positively on the care in the home. Thank you.
Reply from Holli Taylor, Home Manager Wellcroft at Wellcroft

Thank you for your kind words! We will feed this back to the team.

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Review from D S (Wife of Resident) published on 27 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has recently been moved into Wellcroft, and to date, we have found that he has settled quickly and is being very well cared for. We are advised immediately of any problems and the actions taken. Both my sons and myself could not have asked for better care and attention. Thank you, Wellcroft
staff.
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Review from Kath H (Wife of Resident) published on 16 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been very impressed with the actions of the staff at Wellcroft, be it collecting the residents for mealtimes or entertainment. Their patience is to be commended under occasional stressful situations.
Every one of them referred to the residents by their name and is genuinely fond of each one.
Reply from Holli Taylor, Home Manager Wellcroft at Wellcroft

Thank you for your lovely feedback. We appreciate your kind words.

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Review from Marguerite R (Daughter of Resident) published on 8 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
To all of the staff at Wellcroft, thank you for making the last fourteen months of my mum's life very happy, comfortable and content.
The care, compassion and professionalism shown by you all were exceptional and lovely. On many an occasion, Mum would say how kind you all were to her and I know that
she would want me to say thank you from her too.
I miss seeing you as you were all so welcoming and friendly which made me feel that Mum was in the very best place for her and in the safest of hands.
With the greatest respect for you all, thank you.
Reply from Holli Taylor, Home Manager Wellcroft at Wellcroft

Thank you for your lovely words. It means a lot! You are welcome to visit Wellcroft any time.

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Review from Madeline G (Daughter of Resident) published on 23 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at Wellcroft are always amazing. However, the effort that the whole team made for the Queen's Jubilee celebrations was nothing short of fantastic. Our whole family was welcomed into Wellcroft and everyone had a truly spectacular time. The team's hard work and dedication certainly paid off.
Our thanks to them all.
Reply from Holli Taylor, Home Manager Wellcroft at Wellcroft

Thank you for your positive review. We are glad you had a fabulous weekend.

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Review from Sue O (Daughter of Resident) published on 20 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
What a fantastic job Wellcroft did in celebrating the Queen's Jubilee. Mum, who has been in the home for three years now, had such a great time. The staff were all amazing, making sure everyone was looked after. Beautiful buffet on both days, a quiz with prizes and a fantastic singer. Everyone was so
happy, all up singing and dancing, which brought me to happy tears. That weekend is something I will treasure forever in my memories, thank you all so much for making it so special for everyone, let's have some more of these fun times.
Reply from Holli Taylor, Home Manager Wellcroft at Wellcroft

Thank you so much for your positive feedback! We are proud of the whole team for making it an event to remember.

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Review from C K (Daughter of Resident) published on 20 June 2022 Submitted via Website • Report
Overall Experience 3.0 out of 5
Myself, my daughter and grandchild visited for the garden party which was in full swing when we got there.
I can only go by what happened when I was there so can’t comment on anything that went before or after.
I appreciate how difficult running a care home must be and I know the staff are of good
heart and try hard so this isn’t aimed at any individual more rather how I felt on that day.
On entry, the lady that let us in wasn’t sure whether we needed to have brought our Covid tests or not and a senior member of staff assured her that she needed to be checking as at that point there was a Covid case upstairs which I thought was a bit lax that the member of staff didn’t know the drill on something that important.
Even though there was effort put into the celebration, there was no offer of a drink or anything to visitors and felt that once they had been sat down on the whole that was it, there was nothing going on.
Other homes in the group seem to be doing a lot more? Appreciate the new manager.
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Current Review Score: 9.3 (9.269)

Overview of Review Score

The Review Score of 9.3 (9.269) out of 10 for Wellcroft is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.3 out of 5 from 11 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.269 for Wellcroft is calculated as follows: ( (76 Excellents x 5) + (34 Goods x 4) + (7 Satisfactorys x 3) + (5 Poors x 2) + (8 Very Poors x 1) ) ÷ 130 Ratings = 4.269
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Wellcroft is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 10 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Jan 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (7)

Meet the Team (1)

Lisa

Lisa Kerr

Job Title: Care Home Manager Joined: 2024

I have been a mental health nurse since 2007 and worked as a Home Manager for the last 3 years.  My last ten years have been working in dementia settings and I love finding out about the residents and how we can look to improve their quality of life on a daily basis.   I am very open and honest and want my home to feel welcoming to residents and also their families.  I find Music and dance can play a massive part in care homes and I love nothing more than joining in a singalong and dance with residents.  

Frequently Asked Questions about Wellcroft

What types of Care is Wellcroft registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Wellcroft have?

There are 42 Single Rooms.

What are the Facilities & Services at Wellcroft?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Wellcroft to the centre of Cheadle?

1.3 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Wellcroft to verify any information. View our terms and conditions. Wellcroft has an Enhanced Service - more info.