Wellcroft

With the greatest respect for you all, thank you.

The staff at Wellcroft are always amazing. However, the effort that the whole team made for the Queen's Jubilee celebrations was nothing short of fantastic. Our whole family was welcomed into Wellcroft and everyone had a truly spectacular time. The team's hard work and dedication certainly paid off. Our thanks to them all.

What a fantastic job Wellcroft did in celebrating the Queen's Jubilee. Mum, who has been in the home for three years now, had such a great time. The staff were all amazing, making sure everyone was looked after. Beautiful buffet on both days, a quiz with prizes and a fantastic singer. Everyone was so happy, all up singing and dancing, which brought me to happy tears. That weekend is something I will treasure forever in my memories, thank you all so much for making it so special for everyone, let's have some more of these fun times.

Other homes in the group seem to be doing a lot more? Appreciate the new manager.

Staff always welcome family on arrival. They are happy to assist Mum into a wheelchair for us to take her out, even when it is obvious they are so busy. We are always kept up to date for example, if the GP has visited and when Mum was the resident of the day we received a lovely message. We always feel included in Mum's care and Wellcroft. They always encourage us to maintain a special relationship with Mum. We cannot thank the whole team enough.

As you walk through the door at Wellcroft it doesn't hit you with that 'this is a care home' feel but of a more homely feel to the place. Management and staff are always polite and welcoming. The standard of hygiene and cleanliness are excellent.

I believe my cousin is well cared for at Wellcroft. Staff show her respect as an individual and listen to her when she expresses her needs. Wellcroft always feels clean and safe. Staff are friendly to me as a visitor and make me feel welcome. They recognise the importance to my cousin and me of family contact. Despite being blind, staff make sure my cousin's room is bright and cheerful and reflects her life.

The staff are very helpful and very pleasant. Nothing is too much trouble. It seems a very happy home.

What was my mum's transition to care (respite) was very difficult but staff was always warm and compassionate. Due to Covid, I cannot offer a review of all facilities after not having access. I was very impressed with the home's approach to some initial unsettled behaviour. We are seeking Wellcroft for mum's permanent transition into full-time care. Only quibbles - telephone communication - sometimes messages or phone not picked up. Mum came out and still 3 weeks later, missing clothes not retrieved. Other than that, there are no concerns regarding what's most important.

My mother has been at Wellcroft for about nine months and the staff have been wonderful. She has various behavioural issues which the staff seem to cope with well and with patience.

We would have no hesitation in recommending this residential care home after visiting a few others in the area.

My mum spent three and a half years as a valued Wellcroft family member. I was also welcomed and supported by all the amazing, wonderful and friendly staff, manager, all care staff on nights, days, on-call, agency, catering, cooks and what an amazing housekeeping team. I cannot praise Wellcroft enough. Me, my family and my mum, if she could, want to say a massive thank you, you made my mum and me so happy. My mum enjoyed many trips, restaurants meals, entertainment nights and so much care and respect from you all, many many thanks.

I find all the staff very friendly and helpful and the residents clean and well cared for.

Highly recommend.

The carers have maintained our mother and kept her stable. Prior to this Mum had been admitted to a care home and lasted only 2 weeks before she was admitted to hospital.

The look and entertainment are very good but most of all, it's the staff that make Wellcroft so pleasant.

Well done.

This is a lovely, welcoming, clean home. The staff are excellent and there is always something going on for the residents. My mum is in here and when I visit her, she is always clean and tidy, as is her bedroom. The meals look really nice and there is always plenty of cups of tea and pieces of cake. Well done Wellcroft.

I find this home to be of good standard. Friendly, helpful staff and the residents are looked after to a high standard.

Staff very friendly and attentive to residents. They always ensure drinks are provided and residents are comfortable.

When I visit I am always welcome, made to feel comfortable and highly satisfied with every aspect of the care provided.