Wellcroft

75 Church Road, Gatley, Cheadle SK8 4EY
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9.3 48 Reviews
  • Wellcroft, Cheadle
Wellcroft provides homely accommodation, located in the scenic surroundings of Gatley in Stockport.

Featuring 42 rooms, the home offers stimulating themed areas and signposting, reminiscent of its own little community.

With close ties to the community, Wellcroft runs intergenerational play dates with local mums and their children, creating lots of laughter and noise from residents and children alike.

The team consists of several dementia champions who have the experience and knowledge to create a stimulating and safe home for any resident who suffers from dementia.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 42 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority

Good to Know

Group/Owner

Person in charge

  • Lisa Kerr (Care Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2005
  • Number of floors: 2

Room Information

  • Single Rooms (42)

Wellcroft Reviews (48)

9.3

Wellcroft has a Review Score of 9.3 (9.269) out of 10, based on 11 reviews in the last 2 years.
Over all time Wellcroft has 48 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Wellcroft
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Total of 48, showing 21-40
Review from Anita H (Daughter of Resident) published on 26 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff always welcome family on arrival. They are happy to assist Mum into a wheelchair for us to take her out, even when it is obvious they are so busy. We are always kept up to date for example, if the GP has visited and when Mum was the resident of the day we received a lovely message. We always feel
included in Mum's care and Wellcroft. They always encourage us to maintain a special relationship with Mum. We cannot thank the whole team enough.
Reply from Holli Taylor, Home Manager Wellcroft at Wellcroft

Thank you for your lovely comments and review. We are pleased to look after your mum and she is a pleasure, as are you! We will continue to provide the best care possible!

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Review from Alison Ann M (Daughter of Resident) published on 5 April 2022 Submitted via Website • Report
Overall Experience 2.0 out of 5
I believe my dad is not being cared for at all. He has been dressed in women's trousers thus preventing him from going to the toilet for a whole day. His wedding ring of 65 years has gone missing, his hearing aids have gone missing, his glasses have gone missing several times, he is on his third pair
of slippers. The Management does not take notice of any complaints and basically call you a "lair" or that you "miss-hear things". He is dressed in stranger's clothes when he has adequate lovely shirts and tops of his own which are clearly marked with his name. He has three pairs of his own pj's yet I found him in someone else's top and bottoms one day. I have had to ask on numerous occasions if "dad is allowed a cup of tea". Not really the best care that I had expected for my dad who is nearly 91 years old.
Reply from Julie Sutton, Operations Director at Wellcroft

We are very proud of Wellcroft’s high score for quality of care on carehome.co.uk, so we are disappointed that you feel your loved one has not had the same experience. As you are aware we have fully investigated the matters mentioned and communicated with you the relevant actions that have been taken. We will continue to communicate with you to ensure you are satisfied with the care your loved one receives by the team at Wellcroft.

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Review from Joan T (Niece of Resident) published on 22 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found the staff at the home to be very good. They look after my auntie very well.
Reply from Karen Jones, Office Executive at Wellcroft

Thank you so much for the positive review and we will make sure the staff know how much they are appreciated.

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Review from Michael B (Son of Resident) published on 17 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As you walk through the door at Wellcroft it doesn't hit you with that 'this is a care home' feel but of a more homely feel to the place. Management and staff are always polite and welcoming. The standard of hygiene and cleanliness are excellent.
Reply from Julie Veritiero, registered manager at Wellcroft

Thank you, Michael, for your positive feedback. I certainly will pass this on to the entire staff team.
Regards, Julie.

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Review from H H (Cousin of Resident) published on 14 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I believe my cousin is well cared for at Wellcroft. Staff show her respect as an individual and listen to her when she expresses her needs. Wellcroft always feels clean and safe. Staff are friendly to me as a visitor and make me feel welcome. They recognise the importance to my cousin and me of family
contact. Despite being blind, staff make sure my cousin's room is bright and cheerful and reflects her life.
Reply from Julie Veritiero, registered manager at Wellcroft

Thank you so much for the positive feedback. I certainly will pass this on to the staff team.
Kind regards.

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Review from Norma J (Sister of Resident) published on 10 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are very helpful and very pleasant. Nothing is too much trouble. It seems a very happy home.
Reply from Julie Veritiero, registered manager at Wellcroft

Thank you Norma very much for the positive feedback, we will pass this onto the staff team. it certainly is a pleasure and a privilege looking after your sister. Kind regards.

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Review from L C (Daughter of Resident) published on 3 August 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
What was my mum's transition to care (respite) was very difficult but staff was always warm and compassionate. Due to Covid, I cannot offer a review of all facilities after not having access. I was very impressed with the home's approach to some initial unsettled behaviour. We are seeking Wellcroft
for mum's permanent transition into full-time care. Only quibbles - telephone communication - sometimes messages or phone not picked up. Mum came out and still 3 weeks later, missing clothes not retrieved. Other than that, there are no concerns regarding what's most important.
Reply from Julie Veritiero, Registered Manager at Wellcroft

Thank you for the positive feedback, I apologize you have experienced negative aspects of the service provision and assure you we will look into the issues raised and contact you with the outcome.

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Review from Helen M (Daughter of Resident) published on 21 May 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has been at Wellcroft for about nine months and the staff have been wonderful. She has various behavioural issues which the staff seem to cope with well and with patience.
Reply from Karen Jones, Office Executive at Wellcroft

Thank you so much for the positive feedback, it has been an absolute pleasure supporting your mum.

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Review from Michelle S (Daughter of Resident) published on 18 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
We visited Wellcroft in February 2020 and within 2 weeks my mother was part of the family there. She settled in well and the staff have been absolutely fabulous.
We would have no hesitation in recommending this residential care home after visiting a few others in the area.
Reply from Valerie Egan, Interim Head of Care Services at Wellcroft

Thank you for your comment, I will ensure that the manager and staff are informed.

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Review from Lorraine M (Daughter of Resident) published on 19 December 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum spent three and a half years as a valued Wellcroft family member. I was also welcomed and supported by all the amazing, wonderful and friendly staff, manager, all care staff on nights, days, on-call, agency, catering, cooks and what an amazing housekeeping team. I cannot praise Wellcroft enough.
Me, my family and my mum, if she could, want to say a massive thank you, you made my mum and me so happy. My mum enjoyed many trips, restaurants meals, entertainment nights and so much care and respect from you all, many many thanks.
Reply from Valerie Egan, Interim Head of Care Services at Wellcroft

Many thanks for taking the time to write these lovely comments. I will ensure that the team at Wellcroft are congratulated for the care they have given to you, your family and indeed your Mother.

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Review from Peter W (Husband of Resident) published on 7 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find all the staff very friendly and helpful and the residents clean and well cared for.
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Review from E P (Daughter of Resident) published on 6 March 2019 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Staff work very hard. Food and snacks very satisfying.
Well done.
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Review from Graham L (Daughter of Resident) published on 6 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum is in the best place with good caring staff.
The look and entertainment are very good but most of all, it's the staff that make Wellcroft so pleasant.
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Review from Christine L (Daughter of Resident) published on 6 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Highly recommend.


The carers have maintained our mother and kept her stable. Prior to this Mum had been admitted to a care home and lasted only 2 weeks before she was admitted to hospital.

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Review from Michele K (Daughter of Resident) published on 6 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is a lovely, welcoming, clean home. The staff are excellent and there is always something going on for the residents. My mum is in here and when I visit her, she is always clean and tidy, as is her bedroom. The meals look really nice and there is always plenty of cups of tea and pieces of cake.
Well done Wellcroft.
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Review from Marion M (Friend of Resident) published on 14 September 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I find this home to be of good standard. Friendly, helpful staff and the residents are looked after to a high standard.
Reply from Sophie Gardiner, Area Manager at Wellcroft

Thank you for your kind feedback.

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Review from John S (Son of Resident) published on 14 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff very friendly and attentive to residents. They always ensure drinks are provided and residents are comfortable.
Reply from Sophie Gardiner, Area Manager at Wellcroft

Thank you for your kind feedback.

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Review from Vivienne S (Sister of Resident) published on 14 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My relative is a new resident. Couldn't be happier with the level of care she is receiving. She has vascular dementia and is treated with care and dignity.
The staff levels are excellent and every effort is made to meet individual needs.
When I visit I am always welcome, made to feel comfortable and
highly satisfied with every aspect of the care provided.
Reply from Sophie Gardiner, Area Manager at Wellcroft

Thank you for your kind feedback.

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Review from Harry H (Partner of Resident) published on 6 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am my partner's carer and her time at Wellcroft gives me a break to carry out work at home and time to do things for myself. My partner only attends two days a week but is well looked after and that keeps her interested. I have faith in the staff that look after her and bring smiles most of the time.
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Review from Paul H (Son of Resident) published on 15 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Pos; I like the open door policy. To be able to visit my mother at any reasonable time without restrictions is an excellent policy.
Neg; As a self-funder, my mother has to pay considerably more than being funded through the local authority which is disappointing.
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Current Review Score: 9.3 (9.269)

Overview of Review Score

The Review Score of 9.3 (9.269) out of 10 for Wellcroft is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.3 out of 5 from 11 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.269 for Wellcroft is calculated as follows: ( (76 Excellents x 5) + (34 Goods x 4) + (7 Satisfactorys x 3) + (5 Poors x 2) + (8 Very Poors x 1) ) ÷ 130 Ratings = 4.269
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Wellcroft is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 10 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Jan 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (7)

Meet the Team (1)

Lisa

Lisa Kerr

Job Title: Care Home Manager Joined: 2024

I have been a mental health nurse since 2007 and worked as a Home Manager for the last 3 years.  My last ten years have been working in dementia settings and I love finding out about the residents and how we can look to improve their quality of life on a daily basis.   I am very open and honest and want my home to feel welcoming to residents and also their families.  I find Music and dance can play a massive part in care homes and I love nothing more than joining in a singalong and dance with residents.  

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