Wellcroft

I visit weekly and from entering to leaving the staff are so friendly and efficient. They tend to the residents as though they are their own family. The home is clean throughout with various rooms and a lovely garden area to either share or have privacy. I would recommend this place to anyone.

Wellcroft is a brilliant home. Housekeeping and staff and office staff are hard working, and everyone is so helpful. Mum has settled in very well,

Overall opinion is good. Not been many activities lately due to having no Alf for a long time but hopefully will improve when new Alf starts. Always kept fully informed of dad's situation. Seniors happy to answer or discuss any issues.

I am pleased that my father is now residing at Wellcroft Care Home. I visit most days and I am impressed with the way the establishment is run. Importantly the staff are ever helpful, caring and extremely professional in undertaking their tasks. It is because of knowing my father is being well looked after that I can take comfort from him not being at his own home. Wellcroft has become a better environment than he had due to the quality of the people who work there.

My mum has been a resident in Wellcroft over 6 years. She has been very happy here, staff are caring and considerate of her needs, and will always take time to listen to and act upon any family concerns. As her dementia has progressed, appropriate adjustments have been made to support her, and as a family we have been happy with the care she has received to date.

During his stay he has always been treated with respect and great care (even when he is difficult). Even the housekeeping staff look after his well-being during their tasks. The activities are usually tailored to the periods he recalls.

Having moved my mum from another care home into Wellcroft in March, I was hoping she would settle in her new surroundings without any stress etc. I didn't need to have worried she settled immediately thanks to the caring staff who made her feel welcome from day 1. I am happy she feels at home at Wellcroft.

My father ended up in hospital, hospital reports neglect by care home.social worker informed, now looking for a care home.who will treat him with dignity and care.new management dismissive when told about hospital doctors and nurses concerns basically couldn't care less.my concerns it will be happening to other residents and the very few good carers there will leave,because they see what is happening.

Absolutely great service from all staff. I would recommend people put this place as their first choice. The food is excellent, the residents have plenty of snacks, tea and coffee in between meals and when families are visiting they are offered drinks and snacks. I can't praise the staff enough.

I feel my Mum is safe in the care home.

Wellcroft is a bright well care home and the staff seem to make a considerable effort to treat the residents with respect and affection.

My mum seems as happy as she can be. The carers are friendly, understand my mum's needs and are attentive to those and and are open to me asking a couple of questions now and again. I also like the way Wellcroft do a little a bit extra for things such as recently for Halloween. I understand security is very important, but I wish there was an easier way to get in/out of the building when I visit as sometimes I may be waiting for up to 10 minutes; however I do understand staff are busy and that I tend to call in early evenings when there is less staff about (an idea might be individual passcodes for frequent visitors such as myself, whereby you'd also know when I arrived/left). On the non-care admin side, appreciation to a staff member for her timely assistance when needed.

Since Mum moved into the home in August the care she has received has been good. The staff deserve medals for the job that they do. Our only area of concern is that Mum doesn’t always get the one-to-one attention that she needs when eating her meals. We know this may be difficult at times as there may be a shortage of staff plus other residents as well.

Great Care Home, they take care of their residents really well. The staff are efficient at communicating any care needs or requirements with key relatives and always put the well being of the resident at the heart of everything they do. My grandma is currently one of their longest residents and is very happy there.

My aunt seems very happy in the Wellcroft and has settled in well. She has her own room but prefers to be in the social areas which are always clean. Whenever I visit, she is clean and tidy. The carers know her well and have adapted to her needs. As a family, we are always welcome.

My wife who is suffering with Alzheimer’s has been in Wellcroft since December it’s a nice friendly home, she has a decent room which I was allowed to decorate for her, she also had a picture frame put up which her sister did for her with the family on, the care staff are lovely and nothing seems too much for them, from what I have seen Wellcroft is very well run.

Mum has been a resident at Wellcroft since November 2020. Throughout the time she has been a resident she has received outstanding care from a team of professional staff. The staff know each resident's own particular preferences and adapt their care accordingly. Wellcroft feels like a family and residents are treated as though they are family members. The staff help to support residents' individuality and arrange some lovely visits and one-to-one activities. Mum is extremely happy at Wellcroft and I wouldn't want her to be cared for anywhere else.

My mum moved to Wellcroft 8 months ago and it has been difficult at times for her to adjust and accept, but the care shown to her (and us) has been kind and genuine, respectful and professional. Her physical health is well monitored and she is much better medically than when she went in. I am kept well informed and feel involved and welcomed when we visit. Her friends that visit also comment positively on the care in the home. Thank you.

My husband has recently been moved into Wellcroft, and to date, we have found that he has settled quickly and is being very well cared for. We are advised immediately of any problems and the actions taken. Both my sons and myself could not have asked for better care and attention. Thank you, Wellcroft staff.

Every one of them referred to the residents by their name and is genuinely fond of each one.