Sunnyside, Manchester, Greater Manchester
Sunnyside, Manchester, Greater Manchester
Sunnyside, Manchester, Greater Manchester

Sunnyside Care Centre is located in a peaceful part of Droylsdon and offers a safe and secure environment with high quality accommodation, home cooking and round the clock care. Has a warm, caring team who strive to provide the very best care and attention to each and every resident.

The purpose-built property offers accommodation on two floors that can be accessed via passenger lift. All bedrooms are single and some have en-suite facilities. All rooms have TV and nurse call systems. Communal areas include dining, lounge and quiet areas, a reception area and conservatory. The home has its own hairdressing salon.

A varied menu choice is available daily and special diets can be catered for.

Group: HC-One

Person in charge: Kelly Buckley (Manager)

Local Authority / Social Services: Tameside Metropolitan Borough Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 43 Service Users

Registered Care Categories*: Old Age

Specialist Care Categories: Visual Impairment

Admission Information: Ages 55+.

Languages Spoken by Staff (other than English): British Sign Language

Single Rooms: 43

Rooms with ensuite WC: 17

Facilities & Services: Day Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Sunnyside: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Bed Vacancies

posted 23 May 2017

Please contact us for information regarding our bed availability

Reviews

9.1 Sunnyside has a Review Score of 9.1 (9.129)

The Review Score of 9.1 (maximum of 10) for Sunnyside is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 11 Reviews over all time. This Average Rating is also the rating value for Sunnyside in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 7 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.315 for Sunnyside is calculated as follows: ( (78 Excellents x 5) + (26 Goods x 4) + (10 Satisfactorys x 3) + (1 Poors x 2) + (9 Very Poors x 1) ) ÷ 124 Ratings = 4.315

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 4.814 Points relating to the number of positive Reviews for Sunnyside is based on 7 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 8.6 positive Reviews (43 registered maximum number of service users ÷ 5). 7 Reviews ÷ 8.6 Target = 0.814

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    7
  • Good
    2
  • Satisfactory
    1
  • Poor
    1
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Sunnyside?

  • Extremely LIKELY
    9
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    0
  • Extremely UNLIKELY
    1

Reviewer Connection to Sunnyside

  • Daughter of Resident/Service User
    5
  • Resident / Service User
    2
  • Son of Resident/Service User
    2
  • Daughter-in-law of Resident/Service User
    1
  • Friend of Resident/Service User
    1
  • more

Rooms very good. Staff very efficient, cleanliness is very good. Lovely atmosphere about the place. Something going on every day. Very bright and breezy staff and deal with some very disabled people with great dignity.
It seems a great place to end your days.

How likely would you be to recommend Sunnyside? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has been in this care home since December 2016 and I feel that my mother has improved a lot in herself from when my mother first came into the home, I feel that her health has improved so much with the help of all the staff that gives my mother all the help they give her. When we go to see mam, she is so clean with clean clothes on every day.

How likely would you be to recommend Sunnyside? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mum has been in Sunnyside for 18 months. The care staff are all lovely. Nothing is too much trouble. My mum feels very safe and is really happy. I would recommend anyone to use Sunnyside. I looked at a lot of different places for my mum and it is very hard to make a decision about care, but I am glad I chose Sunnyside. Once again, thank you to all the staff for keeping my mum happy.

How likely would you be to recommend Sunnyside? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Mum spent a week here for respite care due to work being carried out at her home. Overall the care she received was adequate but we did have cause to complain about two occasions in relation to her not being taken to the dining room for her supper and when she hadn't been given a bath until her 4th day there, despite us requesting this and being told it would be done the day after admission. Other concerns were related to the length of time it took for staff to deal with her as she required, especially when the staff were due to help with the hoist, at times it seemed that the home was understaffed? The staff themselves were always polite and pleasant and treated mum with respect, however, if we needed respite again we may look elsewhere as it wasn't what had been described during our initial enquiries.

How likely would you be to recommend Sunnyside? Neither Unlikely or Likely

Average Rating: 

 3.3 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Poor

Management: Satisfactory

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

HC-One, Careline Team at Sunnyside responded to this review on 06 Apr 2017:

Thank you for taking the time to complete a review. We really value the feedback provided by those who use our services.
You have raised concerns about staffing levels at the home. Please be assured all of our homes meet or exceed the staffing guidelines that are set by our regulators. We are committed to providing Residents with the high quality, kind care they deserve, and therefore tailor our staffing levels to ensure we can meet everyone’s individual needs.
We apologise that we have fallen short of the high standards we aspire to.
The health, wellbeing, safety and happiness of Residents are our top priorities, and we work hard every day to ensure we are delivering the high quality, kind care all Residents deserve.

This morning I had a severe accident and rang assistance and two carers appeared and provided excellent care. They were as thoughtful as they could possibly have been. I was and am incredibly appreciative and grateful.
Thank You.

How likely would you be to recommend Sunnyside? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

My mum lives in a caring community where she is happy, warm, well fed and most of all well looked after. All the staff are great and care for the residents and my mum very very well.

How likely would you be to recommend Sunnyside? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mum received respite care for 4 weeks. She was extremely unhappy and unstable when she first went in but now she is ready to come back home and back to her old self. She feels more stable and more confident to return home. Everyone at Sunnyside made my mum and ourselves i.e the family feel very welcome and couldn't do enough for you. Mum struggled sometimes with the food as she did not have any spicy food at home or had a lot of soup or chocolate/yoghurt/cream puddings but managed otherwise.

How likely would you be to recommend Sunnyside? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

HC-One, Careline Team at Sunnyside responded to this review on 24 Nov 2016:

Thank you for taking the time to provide a positive review following your mothers respite stay at Sunnyside Care Home. It is lovely to hear your mum is much more confident on her return to her own home and that both you and your mum felt very welcome by the staff team at Sunnyside.
HC-One aims to provide a varied, nutritious menu based on recommended daily nutritional elements essential for the well-being of our Residents within our care. We do appreciate not all menu items will suit all Residents within our homes, and choices and alternatives are always available to all. Regular surveys are conducted to gain the views of our Residents and requested menu dishes are added to our Menu cycle.
Thank you once again for your positive feedback and I will ensure the staff team at Sunnyside are made aware of your thanks and comments.

Nice pleasant atmosphere throughout the home. Caring staff, good standard of cleanliness. All staff well trained and always willing to discuss the resident's situation. Feel very happy that my Mum is well cared for and safe.

How likely would you be to recommend Sunnyside? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

We entered my mum into this care home after my father sadly passed away. We were told some lovely stories about the staff and the care. However in the last 12 months my mum was here our views changed. We arrived on many occasions with a certain member of staff shouting at a resident. A resident was shouting for the toilet whilst 3 staff were sat around a table having a chat. My mum constantly needed a shave and cleaning, when I mentioned this to a deputy manager her reply and I quote was "I'll get one of the girls to do it because anything like that goes through me". The last straw came for us when we arrived at Sunday lunch and my mum was sat at the table not being able to feed herself properly with a cup of milk on its side on the plate and my mum using her fingers to eat mashed potato. Whilst you had 4 staff sat around a table eating their dinners.

How likely would you be to recommend Sunnyside? Extremely Unlikely

Average Rating: 

 1.7 out of 5

Overall Standard: Very Poor

Facilities: Satisfactory

Care / Support: Very Poor

Cleanliness: Very Poor

Treated with Dignity: Very Poor

Food & Drink: Good

Staff: Very Poor

Activities: Very Poor

Management: Very Poor

Safety / Security: Very Poor

Rooms: Good

Value for Money: Very Poor

HC-One, Careline Team at Sunnyside responded to this review on 15 Aug 2016:

Thank you for raising your concerns and we are very sorry if this was your experience. During the 12 months since your Mum lived in the home, Sunnyside has recruited an experienced new manager and deputy manager. We carry out regular monitoring checks to ensure that staff are working effectively and the home has a daily programme of activities which all staff participate in supporting and promoting. Following an inspection from the local authority in February this year the feedback regarding staff interactions was positive and evidenced that staff were responding in a supportive manner to meet people’s needs. HC-One aims to deliver the kindest possible care to all Residents, and we know how important it is to provide continuity of care with friendly and familiar staff members to support each Resident. We are committed to delivering this vision through recruiting, training and staffing our homes with all permanent HC-One carers and nurses.

All the staff are lovely and it's nice and clean. They keep you in touch with all the things that are going on with your family.

How likely would you be to recommend Sunnyside? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very good service. Very nice care staff and office staff.

How likely would you be to recommend Sunnyside? Extremely Likely

Average Rating: 

 4.6 out of 5

Facilities: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Activities: Good

Safety / Security: Excellent

Value for Money: Don't Know

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Awards / Recognitions

April 2017

Top 20 Large Care Home Groups 2017

Recipient: HC-One

Date: Saturday 01 Apr 2017

more details

February 2016

Top 20 Large Care Home Groups 2016

Recipient: HC-One

Date: Monday 15 Feb 2016

more details

Job Vacancies

Staff Profiles

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Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Sunnyside