The Sycamores

Victoria Street, Newton, Hyde SK14 4DH
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9.6 73 Reviews
  • The Sycamores, Hyde
Nestled within the peaceful residential area of Newton, in Hyde, Greater Manchester, The Sycamores care home offers personalised residential and residential dementia care to older people.

Community plays a big part of life at The Sycamores, and residents are encouraged to build and maintain positive relationships with the local community in Hyde, ensuring they continue to feel connected with the world around them.

By getting to know each individual resident at The Sycamores, the team take pride in encouraging everyone to take an active part in life at the home. Whether it be participating in the popular wellbeing and activities programme or spending their time relaxing and winding down, residents are always encouraged to lead their best lives.

The welcoming home has a range of tastefully decorated en-suite rooms, hair salon, nail bar and sunny conservatory and the landscaped garden and pretty patio is also a popular spot for residents to relax and watch the world go by.

If you'd like to learn more, please don't get hesitate to get in touch, the team would love to show you all that The Sycamores has to offer.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Stroke
  • Convalescent Care

Facilities

  • Lift
  • Gardens

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1008

These prices are only a guideline, please contact The Sycamores to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Joanne Kelly (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2007

Room Information

  • Single Rooms (60)

The Sycamores Reviews (73)

9.6

The Sycamores has a Review Score of 9.6 (9.606) out of 10, based on 11 reviews in the last 2 years.
Over all time The Sycamores has 73 reviews.

Overall Experience
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Date Published
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Reviewer Connection to The Sycamores
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Total of 73, showing 1-20
Review from Lesley B (Daughter of Resident) published on 19 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care so far has been 2nd to none. They can't do enough for my mum. Going above and beyond. It's been a very difficult time and the reassurance from the staff has been exemplary.
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Review from Alma C (Sister of Resident) published on 7 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very wellcoming atmosphere. Happy staff that go above and beyond to help. The Sycamore is clean and tidy with a lovely view, bird boxes encourage local wildlife. Overall a very enjoyable experience.
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Review from C F (Daughter of Resident) published on 5 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care given to my family member has been wonderful. They have suffered with medical issues and these have been dealt with effectively and efficiently. All the staff are amazing and go above and beyond.
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Review from Sylvia B (Daughter of Resident) published on 3 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are extremely professional, caring and considerate. They treat residents like a member of their own family. Also support family of the residents. Nothing is too much for the team at The Sycamores Newton. Always there with a smile, a hug and helpful information. My mother is cared for in the most
brilliant way, all her needs are looked after. The food is terrific, five stars. My overall opinion is absolutely fantastic I would recommend far and wide.
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Review from Gerard H (Son of Resident) published on 3 December 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum seems happy and content which is the most important thing for me and her. She is cared for well and has good connections with specific members of staff who she responds to although all staff are good to her. All in all a quality home with good care.
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Review from L P (Daughter of Resident) published on 25 November 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I would just like to thank all staff, carers, seniors, cleaners, just everybody! My mum has dementia and has been in hospital, when I said about going home. The only one she could remember is the cleaner, if I said his name, oh yes lovely lad she said, he talks to me about his mum and dad. So thank
you! Thank you all for treating my mum with respect and dignity!
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Review from Brenda S (Daughter of Resident) published on 25 November 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff here are the biggest asset, always helpful and polite. They deal with my mum's needs in a caring professional way.
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Review from Julia F (Niece of Resident) published on 14 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff here at The Sycamores are fantastic, very helpful and very caring towards my aunt and all the other residents.
Would recommend The Sycamores for other people.
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Review from C A (Daughter of Resident) published on 22 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would highly recommend The Sycamores Care Home to anyone looking to place a loved one into care. Senior care staff kept us informed of Mum's general health, any eating issues, if anything changed, any changes in medication that needed to be discussed with the GP. Even down to Mum having a blister
on her hand, we were advised and treatment given. Staff treat the residents with respect, they know that the residents were all, at one time, vibrant people who had careers, families and had achieved/done wonderful things in their younger days. This is a demanding role and long hours, and staff are looking after our loved ones as we as a family are unable to do ourselves. As a family, we are very grateful for the care and attention the staff at The Sycamores have shown our mum during her time there.
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Review from Kristy P (Daughter of Resident) published on 9 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has said that the staff here can't do enough for her and bend over backwards for her. The only negative is the choice of doctor or pharmacy because it takes so long to get medication that has been prescribed.
Reply from Clare Sheehan, Careline Advisor at The Sycamores

Thank you for your review, we value all feedback as this helps us to improve our service where required. HC-One would like to sincerely apologise that you have had cause for concern with an outside care professional. We strive to offer kind, safe care and we would welcome the opportunity, should you so wish, to discuss your concerns further. If this is something you would like us to arrange, please do contact our colleagues at careline@hc-one.co.uk.

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Review from E Q (Niece of Resident) published on 4 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
No complaints with my uncle's care. He seems very settled and happy here. I'm also updated promptly whenever needed. Staff are always welcoming and helpful when I visit.
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Review from V D (Daughter of Resident) published on 18 September 2023 Submitted via Website • Report
Overall Experience 3.0 out of 5
Been to see my mum 4 times this week. I went last Sunday, Tuesday Friday and again Sunday 10 Sept 23. The room was dirty, with tissue on the floor and behind the TV, her photo had been knocked to the floor no one picked them up. I asked someone why has her room not been cleaned, It's been a week and
I have had to clear the mess and tissues that have been there for one week. If I hadn't cleaned the room when would it have been done? I was told to send an email which I have.
I am not happy about the cleanliness of the room, not the first time this has happened, even her dirty underwear on the floor.
Reply from Julie Caygill, Hospital Liaison Team Administrator at The Sycamores

Thank you for your review; we value all feedback as this helps us to improve our service where required. HC-One would like to sincerely apologise that your experience with the cleanliness of the home has caused you concern. We strive to offer kind, safe care and we would welcome the opportunity, should you so wish, to discuss your concerns further. If this is something you would like us to arrange, please do contact our colleagues at careline@hc-one.co.uk

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Review from Karen C (Daughter of Resident) published on 7 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad has settled well at The Sycamores and he has been well cared for. Staff have always informed me of any issues and have been supportive of me as well during a difficult time.
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Review from K W (Sister of Resident) published on 6 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother has recently moved into The Sycamores. From my brother leaving his flat, the manager has been so helpful and adhering to his needs. The staff are so friendly and are treating my brother with the care and help that he needs. I feel that my brother is being given the quality of care that he
needs now, thank you for all your help.
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Review from B A (Daughter of Resident) published on 9 February 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Discussion with senior staff to ensure that the needs of my mother continue to be met. Dementia has resulted in greater inability for her to express her needs. The knowledge of staff who have frequent and regular contact with her is vital, along with robust procedures that ensure she is happy and comfortable.
I was happy that this could be delivered by the team. Thank you.
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Review from Elizabeth W (Friend of Resident) published on 6 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everything is excellent. I would put any of my family in here and know they would be safe and looked after.
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Review from D M (Friend of Resident) published on 6 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A warm and welcoming environment with friendly and helpful staff. Nice ambience and relaxed atmosphere. I have not experienced all aspects hence not providing a rating for some aspects. I have been given a favourable impression. An enjoyable visit to a resident who seems to be very happy.
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Review from Malcolm C (Son of Resident) published on 6 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been at the home since the beginning of January. I can say my mum has been looked after really well. She has gained weight and has settled in very quickly. She always looks good when I visit and I can tell she is nice and clean. The staff are all very pleasant and professional, they are always
very helpful and have been particularly good with resolving any queries and concerns of mine. I am very happy my mum is here.
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Review from Gaynor H (Daughter of Resident) published on 20 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are outstanding, kind, considerate and empathetic.
Nothing is too much trouble. Time is given am/pm with love and care. Mum is happy, settled and has a wonderful room.
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Review from Lilian M (Daughter of Resident) published on 30 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has settled into The Sycamores really well. She is always so happy and really cared for by all the lovely staff.
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Current Review Score: 9.6 (9.606)

Overview of Review Score

The Review Score of 9.6 (9.606) out of 10 for The Sycamores is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 11 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.689 for The Sycamores is calculated as follows: ( (97 Excellents x 5) + (30 Goods x 4) + (4 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 132 Ratings = 4.689
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.917 Points relating to the number of positive Reviews for The Sycamores is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12. 11 Positive Reviews ÷ 12 = 0.917
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 Sep 2023

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (7)

Meet the Team (1)

Joanne

Joanne Kelly

Job Title: Home Manager

Introducing Joanne Kelly
Home Manager at The Sycamores, Hyde


What does kindness mean to you?


“Treating people with respect and compassion. Always being empathetic and making the care delivered personal and individual to the Residents’ needs.”


As a dedicated Home Manager, Joanne has gained many years experience in providing care and support for older people to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest possible standards in care and quality of life for Residents.


Joanne shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She uses her experience to motivate her team to deliver care and support in a way that Residents gain the most benefit, in a warm and welcoming home.


When asked what she enjoys most about her role, Joanne remarked:


“Making a difference.”


Outside of work, Joanne enjoys spending time with her family, she has a one-year-old grandson who she says, “Has turned my world upside down, for the better.”


Joanne describes her biggest achievement in life was studying and qualifying as a nurse whilst being a single parent.


If you would like to find out more about The Sycamores, Joanne would be delighted to have an informal discussion with you over the phone to answer any questions and provide further information.

Frequently Asked Questions about The Sycamores

What types of Care is The Sycamores registered for?

Older Person Care, Dementia & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does The Sycamores have?

There are 60 Single Rooms.

What are the Facilities & Services at The Sycamores?

Lift & Gardens are some of the Facilities & Services.

How far is The Sycamores to the centre of Hyde?

1.1 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Sycamores to verify any information. View our terms and conditions. The Sycamores has an Enhanced Service - more info.