The Sycamores, Hyde, Greater Manchester
The Sycamores, Hyde, Greater Manchester
The Sycamores, Hyde, Greater Manchester

Situated in the peaceful residential area of Newton, in Hyde, Greater Manchester, The Sycamores is a lovely, purpose-built home, which offers residential and residential dementia care.

This friendly home offers Residents the choice of several sitting and dining areas, all of which are tastefully decorated and furnished with specially designed seating for maximum comfort. With its sunny conservatory and hairdressing salon, The Sycamores provides plenty of opportunities for gentle relaxation time. The landscaped garden with pretty patio, cared for by some of our Residents, is a popular place to socialize with friends and family. All bright and comfortable bedrooms and living areas are easily accessible by wheelchair. Many rooms have en suite facilities and garden views.

The home's caring team has created a lovely family atmosphere, encouraging everyone to eat, celebrate and plan special occasions together. Residents are invited to decorate their rooms with small items of their own furniture and treasured belongings so that it feels just like home. Daily life is thoughtfully designed to support mind, body and soul.

Chefs pride themselves in knowing tastes of Residents and preparing a choice of home cooked, fresh, nutritional meals and catering for any dietary and cultural needs.

At HC-One, experience Home Managers and members of staff ensure kindness is at the heart of everything they do.

Group: HC-One

Person in charge: Amanda Sankey (Manager)

Local Authority / Social Services: Tameside Metropolitan Borough Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 60 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's • Visual Impairment

Admission Information: Ages 55+.

Languages Spoken by Staff (other than English): British Sign Language

Single Rooms: 60

Rooms with ensuite WC: 14

Facilities & Services: Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on The Sycamores: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Bed Vacancies

posted 31 Oct 2017

Please contact us for information regarding our bed availability

Reviews

9.3 The Sycamores has a Review Score of 9.3 (9.314)

The Review Score of 9.3 (maximum of 10) for The Sycamores is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 16 Reviews over all time. This Average Rating is also the rating value for The Sycamores in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 9 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.564 for The Sycamores is calculated as follows: ( (116 Excellents x 5) + (63 Goods x 4) + (8 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 188 Ratings = 4.564

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.75 Points relating to the number of positive Reviews for The Sycamores is based on 9 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 12 positive Reviews (60 registered maximum number of service users ÷ 5). 9 Reviews ÷ 12 Target = 0.750

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    11
  • Good
    5
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend The Sycamores?

  • Extremely LIKELY
    15
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to The Sycamores

  • Daughter of Resident/Service User
    4
  • Niece of Resident/Service User
    2
  • Resident / Service User
    2
  • Son of Resident/Service User
    2
  • Wife of Resident/Service User
    2
  • more

The Sycamores care home I found very good. Plenty of care and attention and good food and a very clean place. I would recommend it to anybody.

How likely would you be to recommend The Sycamores? Likely

Average Rating: 

 3.6 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Satisfactory

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

Comfortable, friendly atmosphere. My mum settled in straight away. She seems to be a lot less stressed. Staff are all very helpful. This is the second stay for my mum. I wouldn't hesitate in bringing her again. It puts my dad's mind at rest, knowing she is comfortable and being well looked after.

How likely would you be to recommend The Sycamores? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My review of The Sycamores is very good. My mother was taken care great of especially by the staff on the upper floor. The care assistant treated my mother like a daughter would looking after their mum, she is a credit to the Sycamores.
Well done and thank you to all the staff at The Sycamores.
10 out of 10.

How likely would you be to recommend The Sycamores? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mum was a little apprehensive about going into a care home for respite but soon felt at home by the welcome she received. Everybody was so lovely to her. It has really helped her to recover quickly as we have all be worried about her falling frequently. But whilst in there she had no falls and feels much better. Thank you to all the staff working at The Sycamores.

How likely would you be to recommend The Sycamores? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am a resident in The Sycamores.
Never before have I had such a good looking after in my life.
The nurses cannot be faulted.
The service is fit for a king.
The food cannot be faulted.
I cannot recommend this home enough.
I would recommend this home to anyone.

How likely would you be to recommend The Sycamores? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Due to an unfortunate explosion, it left my uncle homeless. The Sycamores have been amazing not only did they give him somewhere to stay the same day the staff are amazing with him and give him the freedom he needs for his independence.

How likely would you be to recommend The Sycamores? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Recommended by my local charity, my wife came here after hip surgery and on advice from a professor at the hospital. We the family were pleasantly surprised at the staff (very helpful) and accommodation plus food. My wife is coming home a lot healthier and is more aware of her surroundings, she has put on weight. Thank you to all.

How likely would you be to recommend The Sycamores? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The length of time my aunt was in The Sycamores she was very happy and very well cared for up to her having her accident they did all they could for her.
I have no complaints, I would recommend it to others.

How likely would you be to recommend The Sycamores? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My brother was discharged from hospital straight into residential care as doctors and social services agreed he could no longer care for himself. He has been in The Sycamores for nearly two years now and I feel that he is well looked after, getting three good meals a day and getting all his medication at the correct time. The manager and staff always take time to speak to him and also reassure him when he gets confused. We visit him every week, the staff also keep me informed of anything they feel we should be made aware of.

How likely would you be to recommend The Sycamores? Extremely Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My Mother in Law was adamant she was not going into care. Once she arrived she soon settled in and much to our amazement she seemed happier than she has been for a long time. She now calls the Sycamores home. Result. Overall she and ourselves are very satisfied that the Sycamores and the staff, especially one has gone the extra mile. Thank you all.

How likely would you be to recommend The Sycamores? Extremely Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Poor

After a few traumatic months with my mum it has been so helpful and supportive knowing mum is now in a safe place. The staff have been great, especially the manager who has gone above and beyond to support myself and my brother. Thank you.

How likely would you be to recommend The Sycamores? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

My Mum was in Sycamores for a short period of time. She died due to vascular dementia earlier than expected. During her time at Sycamores she was well looked after and we, her family, were all made welcome In the days leading up to her death she was very well cared for. Two outstanding carers went above and beyond their role. We stayed 24 hours a day with Mum during the last days and staff were caring, welcoming and understanding. The Scyamores did everything possible to make Mums last days comfortable.

How likely would you be to recommend The Sycamores? Extremely Likely

Average Rating: 

 4.8 out of 5

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

I have been visiting my brother-in-law on a regular basis. On arrival I am greeted by a the manager or a member of staff, whoever it is they always introduce themselves to me. Having had a relative previously in the home, the conditions, the care and the one to one care are second to none and have greatly improved from my previous experience. My brother-in-law and my sister are well looked after. The staff are friendly and considerate and treat both residents and their families as individuals in the family circle.

How likely would you be to recommend The Sycamores? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Following the changes made to my husbands care plan and not discussed with me I visited The Sycamores to try to change day care to them so I could cope better. On arrival the staff on duty saw I was in a very distressed state of mind they helped me a great deal, arranged a social worker to visit me. Following this my husband was admitted for respite care, all the staff have been so wonderful to him looking after him with dignity and respect. Having previously visited people at The Sycamores and not been impressed the manager and her staff should be congratulated for all the improvements they have made to make it a good care home.

How likely would you be to recommend The Sycamores? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

everything satisfactory.

How likely would you be to recommend The Sycamores? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

I am very impressed with The Sycamores. My daughter in law and I thought when we came to have a look around the manager was very friendly and a lovely atmosphere. My husband comes into The Sycamores for short stay, I feel confident that the manager and her staff are looking after him.

How likely would you be to recommend The Sycamores? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

April 2017

Top 20 Large Care Home Groups 2017

Recipient: HC-One

Date: Saturday 01 Apr 2017

more details

February 2016

Top 20 Large Care Home Groups 2016

Recipient: HC-One

Date: Monday 15 Feb 2016

more details

Job Vacancies

Staff Profiles

Amanda

Amanda Sankey

Job Title: Home Manager

Joined: 2017

Description:

Introducing Mandy Sankey
Home Manager at The Sycamores, Hyde

What does ‘kindness’ mean to you?

“I believe that kind care means offering patience and attention to detail – it’s the little things that mean so much.”
Mandy has gained over 15 years’ experience in providing care and support to older people, to enrich their lives. She is a knowledgeable and committed leader who is passionate about delivering the highest standards in care and quality of life for Residents.

Mandy joined The Sycamores as Home Manager because she closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.

She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at The Sycamores.

When asked what she enjoys most about her role, Mandy remarked: “I just love any opportunity to make a difference to our Residents’ lives.”

Away from work, Mandy loves nothing more than spending quality time with her family and getting outdoors through walking and caravanning.

If you would like to find out more information about The Sycamores, Mandy has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at The Sycamores