Lyndhurst

Lyndhurst have been nothing short of brilliant with my mum. My mum was always anti carehome because in her eyes it was a sign of getting old and losing her independence. The care staff from day one when she arrived there have been so helpful and supportive of my mum and us as family as well. The work that they do there and the effort they make to see to everyone's needs is so warming to see for us as family members. My mum is so settled there and I believe that's due to the care and support she gets from the staff. Would highly recommend. 10/10

Anita

From the attention and help from the Manager, to the lovely cheerful and kind staff, I am so grateful. You all support me in taking care of my Husband due to me having a break. I never forget this.

Experience from arrival to departure was excellent. We were introduced to the staff on arrival and made my husband feel very welcome. High standards were maintained during the whole of the stay. They identified my husbands needs before the stay and made any necessary adjustments without delay. My husband was treated with respect by all staff so much so he is looking forward to any future visits, giving me assurance that he will be well cared for in the respite care.

An amazing facility that feels like a home from home for myself and my mum. After my reluctance to have my mum in care after a bad experience, I can honestly say that the manager and her team have been amazing and have given my mum a better life and me a more stress-free life. I love coming to visit every day and seeing her interacting with other residents too. A big shout out to another staff member, she is amazing to both my mum and me, love her. Thanks.

When visiting or telephoning the care home, the staff are always pleasant and helpful. Whenever needing to discuss issues with management, I have found them to be attentive and act readily to deal with issues. The deputy manager has a very understanding, considerate manner and makes people feel at ease and listened to. The new manager is very understanding and helpful and someone who acts to deal with situations in a calm and considerate manner.

Each time I enter Lyndhurst I am met with smiles and genuine friendliness. It has been a pleasure to meet and chat with everyone on the staff. They have all contributed to making this a real home for my brother. Thank you.

My parents are very frail and have a number of different needs but all those needs are attended to with great care and support. The staff are keen and do a great job with a smile and concern for their individual needs. My parents feel safe and valued.

The home is fantastic and has fantastic staff. Nothing too much trouble for residents. Plenty of weekly activities for residents and trips out all through the year. Health care is excellent, all visitors are welcome where possible. All in all, would recommend this home. Writing this review as my loved one has recently passed away.

The last six months have been difficult for my mother after leaving her own home after 50 years. We were told by the care home staff that it would take weeks for her to settle in. I have found that she is slowly adapting to her new life. She is only around the corner from me and I think this helps. I find the staff friendly and caring. The most important thing for me is I feel she is safe.

Mum's happy so we are happy. Well done to the team. Keep smiling and doing what you're doing.

All the staff at Lyndhurst are friendly and approachable, any queries I just speak to someone (nothing is too much trouble). Over the past 'mad' 12 months, Mum (and all other residents) have been looked after, cared for and entertained. We (family) have been kept up to date with everything. Been very grateful for what they have done and for all their help. Thank you.

Communication regarding Mum has been second to none. Whenever there is a minor issue, slight illness or any other matter this has been communicated immediately. And for the majority of 2020, we were not able to make actual visits, due to COVID and diarrhoea and vomiting outbreak. All through this and from our previous experience interaction with staff has been nothing but excellent. The staff are brilliant.

My mother has been in this care home for over 4 years and she is really happy with the care she receives.

The staff here are very friendly and patient with all the residents.

Help provided with bathing etc. Adequate room but could do with some updating in places.

The staff are very caring when dealing with my mother. I feel very reassured that my mother is receiving such good care.

My Great Aunt received excellent care throughout her stay. From assessment to her recent passing the care and support were excellent from all the staff. Attention to detail for all her needs was second to none. The quality of the staff the cleanliness of the home and sheer hard work by all. The staff was formidable especially at the end of her life, the care at this time was gratifying. Grateful thanks to all.

My Mother is well settled and appreciates the care she receives.

I have been visiting for 3 years to see a relative also I have stayed there three times for 5-6 nights so that my daughter and sister in law can have a few days away. They always manage to give me a room if at all possible. The staff from the top down to the domestics are brilliant as you know old people can be a bit awkward. I think its frustration more than anything. I am 91 and 3/4 and I am one of the lucky ones, I can help myself. The lift is a bonus as I can't manage the stairs. The food I enjoy as I can eat it without complaints.