Care Provided by Norfolk House Residential EMI
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 18 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Palliative / End of Life Care
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Fees are a baseline figure and subject to change following an individual assessment of care needs.
The price(s) shown are provided by the care home. Contact Norfolk House Residential EMI for full pricing details and T&Cs.
Contact Norfolk House Residential EMI to confirm what's included and get a personalised quote
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Chris Care Service (UK) Ltd
- Private Owned
Person in charge
- Andreea Sfrejea (Registered Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2022
Room Information
- Single Rooms (12)
- Couples/Companion Rooms (3)
Visiting
- Norfolk House is situated very close to Wigan town center and in very close proximity to Beech Hill Medical Centre on Gidlow Lane.
Parking
- Free parking available
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Norfolk House Residential EMI Reviews (9)
Over all time Norfolk House Residential EMI has 9 reviews.
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Overall Experience
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Review from Patricia M (Daughter-in-law of Resident) published on 15 February 2023 Submitted via Website•
Overall Experience
After a couple of respite stays my mother-in-law became a permanent resident at Norfolk House Care Home in 2013 and this remained home until her death in 2022. During her time here we were always pleased with the care she received, she was treated as family by the owners and staff alike, as were all residents. Family and visitors were always given a warm welcome. She enjoyed trips out and entertainment at the home.
As her health deteriorated she needed palliative care, the care she received at this time was excellent, her privacy and dignity were maintained always and nothing was ever too much trouble.
As her health deteriorated she needed palliative care, the care she received at this time was excellent, her privacy and dignity were maintained always and nothing was ever too much trouble.
The current manager leads by example, we cannot praise her, and her staff enough.
↩Reply from Andrea Sfrejea, Registered Manager at Norfolk House Residential EMI
Thank you for your very kind words, we loved looking after your mother-in-law and we miss her a lot! We think of you often! Kindest regards.
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Review from Rachael L (Daughter of Resident) published on 10 February 2023 Submitted via Website•
Overall Experience
Since my mum has been a resident at Norfolk House, she has been settled and happy in her surroundings. I was happy that as soon as my Mum moved to Norfolk House the staff understood her condition and have been kind, supportive and understanding. The communication is great, and I am kept updated on my Mum's health if a doctor has been called, I am happy that the staff are attentive to my mum's health needs and they monitor her general health and make appointments for doctors etc when they feel it is necessary. You can see from their interaction with the residents that the staff are very caring and friendly, and I am more than happy with my Mum's care and happy that we found a place that my mum is settled and the staff are lovely.
↩Reply from Andrea Sfrejea, Registered Manager at Norfolk House Residential EMI
Thank you for your lovely words, Rachael! We are so glad that you are happy with the home!
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Review from D F (Son of Resident) published on 10 February 2023 Submitted via Website•
Overall Experience
My mother moved into Norfolk house early in 2020 when, due to the progression of Alzheimer's disease, she became unable to live alone.
I would rate my experience of my mother's care as excellent. This is largely because of our experience with the care home manager, she is a very caring individual. We have also met other excellent members of staff on our visits.
I would rate my experience of my mother's care as excellent. This is largely because of our experience with the care home manager, she is a very caring individual. We have also met other excellent members of staff on our visits.
The only reason I have not given 5 stars is the building and grounds, which could be nicer, but I appreciate that this is difficult in these challenging times for this sector.
↩Reply from Andrea Sfrejea, Registered Manager at Norfolk House Residential EMI
Thank you very much for your kind words, it means a lot to us! The love and cuddles we get from your mum make us happy every day!
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Review from Richard D (Husband of Resident) published on 10 February 2023 Submitted via Website•
Overall Experience
My wife will have been in Norfolk House for three years in May 2023.
She is still very well and very well looked after. She is a wheelchair user and is weighed in a weighing chair. Her weight now is the same as when she went in. Her dentures no longer can be made to fit her and to also alleviate the possibility of choking she now has a diet of blended food and that works well. She has a good appetite. The staff are brilliant with her and all the other residents. Always cheerful and engaging with them. Nothing is too much trouble, I see the residents responding to their smiling faces and hugs.
My opinion is the staff take their lead from the manager who is efficient and yet finds time to be hands-on.
She is still very well and very well looked after. She is a wheelchair user and is weighed in a weighing chair. Her weight now is the same as when she went in. Her dentures no longer can be made to fit her and to also alleviate the possibility of choking she now has a diet of blended food and that works well. She has a good appetite. The staff are brilliant with her and all the other residents. Always cheerful and engaging with them. Nothing is too much trouble, I see the residents responding to their smiling faces and hugs.
My opinion is the staff take their lead from the manager who is efficient and yet finds time to be hands-on.
I feel very lucky that my wife of 45 years is happy and content in Norfolk House. I have recommended it to others and wouldn't hesitate to do so again.
↩Reply from Andrea Sfrejea, Registered Manager at Norfolk House Residential EMI
Thank you, sir! The cuddles and hugs from our lovely residents are the best reward for our work!
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Review from R D (Wife of Resident) published on 10 February 2023 Submitted via Website•
Overall Experience
My husband arrived at Norfolk House during the pandemic, but despite this, he was still welcomed into a warm and friendly environment. He settled in well, largely due to the kind and caring staff that work there. Regular visits were offered with safety, always as a priority, and outdoor visits were offered at this time. Norfolk House is like a home from home - the other residents, like my husband too, which is lovely to see.
When my husband fell ill and was taken to hospital, someone from the home visited him each day and made sure that regular health updates were given. This was very reassuring for me and my family.
When my husband fell ill and was taken to hospital, someone from the home visited him each day and made sure that regular health updates were given. This was very reassuring for me and my family.
The manager treats all residents as though they are family and genuinely cares about them. Any questions, queries or requests from us are dealt with quickly and efficiently. Communication is excellent. I would choose Norfolk House again.
↩Reply from Andrea Sfrejea, Registered Manager at Norfolk House Residential EMI
Thank you for your lovely words! It is always reassuring to know we are making our residents and their family happy!
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Review from Ann E (Niece of Resident) published on 10 February 2023 Submitted via Website•
Overall Experience
We cannot thank the manager and her team enough for the dedication they provide for the service users; they are very friendly, professional and knowledgeable. We are so grateful for the care they provided for our aunt. We could rest easy knowing she was in excellent hands.
↩Reply from Andrea Sfrejea, Registered Manager at Norfolk House Residential EMI
Thank you very much for your kind words, Ann. It means a lot to us! Your aunt will always be in our hearts!
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Review from Sue M (Daughter of Resident) published on 9 February 2023 Submitted via Website•
Overall Experience
My mum has been a resident at Norfolk House Residential since November 2020. Initially, it was difficult and extremely upsetting for me, as her daughter, to accept the fact that Mum was no longer safe in her own home, as she had been diagnosed with dementia and I felt very guilty and anxious. The manager at Norfolk House supported me through this transition and is an extremely caring person who always goes above and beyond.
My mum has always had very high standards and she constantly tells me what a wonderful place Norfolk House is, how amazing the staff are, how good the food is and how well she is cared for. She is very happy and settled so I could not ask for anything more!
↩Reply from Andreea Sfrejea, Registered Manager at Norfolk House Residential EMI
Thank you very much for your kind words, Sue! We love looking after your mum!
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Review from R F (Daughter of Resident) published on 9 February 2023 Submitted via Website•
Overall Experience
The staff at Norfolk House Residential are kind, committed and caring. They are experienced and well trained and know how to treat residents, especially with dementia, with dignity and respect.
The palliative care they gave my dad and the support they gave me at that time was outstanding.
The palliative care they gave my dad and the support they gave me at that time was outstanding.
There is a warm and friendly atmosphere. The residents are secure and safe.
↩Reply from Andreea Sfrejea, Registered Manager at Norfolk House Residential EMI
Thank you for your kind words of appreciation! We are honoured to have been able to look after your dad!
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Review from Steph F (Daughter of Resident) published on 9 July 2018 Submitted via Website•
Overall Experience
We moved Dad to Norfolk House from another terrible place, I am glad we did.
The staff at Norfolk House were amazing. Nothing was too much trouble for them, and it was quite clear that they became quite attached to my father. During his two month stay with them, it was his 92nd birthday and his 70th Wedding Anniversary. They really went to town, decorating the communal rooms and putting on a tremendous buffet for all the residents and his family to share.
Dad loved the food and particularly loved the staff with whom he regularly shared a joke. Even when his dementia became difficult to cope with he was treated with absolute dignity and kindness.
To an observer, it was obvious that the staff treated all their residents with respect and dignity.
The staff at Norfolk House were amazing. Nothing was too much trouble for them, and it was quite clear that they became quite attached to my father. During his two month stay with them, it was his 92nd birthday and his 70th Wedding Anniversary. They really went to town, decorating the communal rooms and putting on a tremendous buffet for all the residents and his family to share.
Dad loved the food and particularly loved the staff with whom he regularly shared a joke. Even when his dementia became difficult to cope with he was treated with absolute dignity and kindness.
To an observer, it was obvious that the staff treated all their residents with respect and dignity.
Thank you Norfolk House for ensuring Dad was so well cared for at his life’s end.
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Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 30 September 2023Overall
Good
Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
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Frequently Asked Questions about Norfolk House Residential EMI
What types of Care is Norfolk House Residential EMI registered for?
Older Person Care, Dementia, Mental Health Condition are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Norfolk House Residential EMI have?
There are 12 Single Rooms and 3 Couples/Companion Rooms.
What are the Facilities & Services at Norfolk House Residential EMI?
Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Norfolk House Residential EMI to the centre of Wigan?
1.0 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Norfolk House Residential EMI to verify any information. View our terms and conditions. Norfolk House Residential EMI has a Basic Service -more info.