Norfolk House Residential EMI

residents. Family and visitors were always given a warm welcome. She enjoyed trips out and entertainment at the home.
As her health deteriorated she needed palliative care, the care she received at this time was excellent, her privacy and dignity were maintained always and nothing was ever too much trouble.
The current manager leads by example, we cannot praise her, and her staff enough.

Mum's health if a doctor has been called, I am happy that the staff are attentive to my mum's health needs and they monitor her general health and make appointments for doctors etc when they feel it is necessary. You can see from their interaction with the residents that the staff are very caring and friendly, and I am more than happy with my Mum's care and happy that we found a place that my mum is settled and the staff are lovely.

We have also met other excellent members of staff on our visits.
The only reason I have not given 5 stars is the building and grounds, which could be nicer, but I appreciate that this is difficult in these challenging times for this sector.

possibility of choking she now has a diet of blended food and that works well. She has a good appetite. The staff are brilliant with her and all the other residents. Always cheerful and engaging with them. Nothing is too much trouble, I see the residents responding to their smiling faces and hugs.
My opinion is the staff take their lead from the manager who is efficient and yet finds time to be hands-on.
I feel very lucky that my wife of 45 years is happy and content in Norfolk House. I have recommended it to others and wouldn't hesitate to do so again.

offered at this time. Norfolk House is like a home from home - the other residents, like my husband too, which is lovely to see.
When my husband fell ill and was taken to hospital, someone from the home visited him each day and made sure that regular health updates were given. This was very reassuring for me and my family.
The manager treats all residents as though they are family and genuinely cares about them. Any questions, queries or requests from us are dealt with quickly and efficiently. Communication is excellent. I would choose Norfolk House again.

at Norfolk House supported me through this transition and is an extremely caring person who always goes above and beyond.
My mum has always had very high standards and she constantly tells me what a wonderful place Norfolk House is, how amazing the staff are, how good the food is and how well she is cared for. She is very happy and settled so I could not ask for anything more!

is a warm and friendly atmosphere. The residents are secure and safe.

Wedding Anniversary. They really went to town, decorating the communal rooms and putting on a tremendous buffet for all the residents and his family to share.
Dad loved the food and particularly loved the staff with whom he regularly shared a joke. Even when his dementia became difficult to cope with he was treated with absolute dignity and kindness.
To an observer, it was obvious that the staff treated all their residents with respect and dignity.
Thank you Norfolk House for ensuring Dad was so well cared for at his life’s end.