Care Homes Owned by Chris Care Service (UK) Ltd
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Chris Care Service (UK) Ltd Locations (2)
The Old Rectory Residential Home
9.6
8 reviews
195 Wigan Road, Standish, Wigan WN6 0AE
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Residential Care
- Dementia Residential Care
- 10 Rooms
Norfolk House Residential EMI
9 reviews
34 Norfolk Street, Springfield, Wigan WN6 7BJ
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Palliative Care
- Mental Health
- 18 Rooms
Other Care Groups you may be interested in:
Chris Care Service (UK) Ltd Reviews (17)
Reviews posted for members of Chris Care Service (UK) Ltd
Review of
The Old Rectory Residential Home
from Ruth A (Daughter of Resident) published on 26 March 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My dad has lived at the Old Rectory for 5 years. He is settled there and has a good relationship with the staff, who are always kind and caring. The staff have changed over the years but do tend to stay for a long time. They are very well trained to care for the residents but importantly they have
all been caring and kind people. Dad is always clean and tidy and if he is poorly, the staff make sure he has any medical care he needs and inform me straight away. The home is welcoming when my family and I visit which we can do anytime. All in all we chose well when we chose the Old Rectory for my dad's care.
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Review of
The Old Rectory Residential Home
from Christine J (Daughter of Resident) published on 29 November 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mum has been a resident for over 7 years, Mum has always been treated with respect by all the staff. She is well cared for and all her needs are met. She is always clean and the staff are all well trained and always know what Mum needs.
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Review of
The Old Rectory Residential Home
from Kath P (Daughter of Resident) published on 22 November 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My Mum has been a resident of the old Rectory for many years and has always been treated with dignity and care.
The staff are very friendly and have always made the family very welcome.
It has always felt like my mum's home rather than a care home.
The staff are very friendly and have always made the family very welcome.
It has always felt like my mum's home rather than a care home.
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Review of
The Old Rectory Residential Home
from Caroline M (Daughter of Resident) published on 21 November 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Our mum has been a resident in The Old Rectory for over 7 1/2 years now and for all the time Mum has been well cared for. She has only ever received the very best of care, the staff are very considerate and caring there is nothing the staff won't do for her, she is always treated with care, respect
and dignity.
If any matters need reporting to the management this is done without any problem and the matters are always dealt with as soon as they are reported.
Mum is always clean and well fed and we as a family are very satisfied with all the care that Mum receives there, when we visit the staff are always helpful and keep us well informed of mums condition.
We will always be grateful to the managers and staff at The Old Rectory for all the care and love they give to Mum.
If any matters need reporting to the management this is done without any problem and the matters are always dealt with as soon as they are reported.
Mum is always clean and well fed and we as a family are very satisfied with all the care that Mum receives there, when we visit the staff are always helpful and keep us well informed of mums condition.
We will always be grateful to the managers and staff at The Old Rectory for all the care and love they give to Mum.
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Review of
The Old Rectory Residential Home
from Sue H (Daughter of Resident) published on 21 November 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mum has been a resident at The Old Rectory for over 5 years, they look after her very well and understand her needs, they know her likes and dislikes and keep us all up to date if she is unwell. The staff are very caring and she is always clean and tidy.
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Review of
The Old Rectory Residential Home
from Maged E (Nephew of Resident) published on 19 November 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I'm so grateful for the exceptional care my uncle receives at The Old Rectory. The facility is always spotless, creating a welcoming, comfortable space for residents and visitors alike. The staff is genuinely compassionate and attentive, going above and beyond to make sure each resident feels valued.
Knowing my uncle is in such caring hands gives me great peace of mind. Highly recommend it to anyone seeking a safe and clean home for their loved ones.
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Review of
The Old Rectory Residential Home
from Tracy H (Daughter of Resident) published on 15 November 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My stepmum has been in the home over 8 years, I have only praise for the wonderful staff, they are respectful, kind and caring.
They have taken care of my mum through some hard times and I can't thank them enough.
They have taken care of my mum through some hard times and I can't thank them enough.
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Review of
Norfolk House Residential EMI
from Patricia M (Daughter-in-law of Resident) published on 15 February 2023 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
After a couple of respite stays my mother-in-law became a permanent resident at Norfolk House Care Home in 2013 and this remained home until her death in 2022. During her time here we were always pleased with the care she received, she was treated as family by the owners and staff alike, as were all
residents. Family and visitors were always given a warm welcome. She enjoyed trips out and entertainment at the home.
As her health deteriorated she needed palliative care, the care she received at this time was excellent, her privacy and dignity were maintained always and nothing was ever too much trouble.
The current manager leads by example, we cannot praise her, and her staff enough.
As her health deteriorated she needed palliative care, the care she received at this time was excellent, her privacy and dignity were maintained always and nothing was ever too much trouble.
The current manager leads by example, we cannot praise her, and her staff enough.
Reply from Andrea Sfrejea, Registered Manager at Norfolk House Residential EMI
Thank you for your very kind words, we loved looking after your mother-in-law and we miss her a lot! We think of you often! Kindest regards.
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Review of
Norfolk House Residential EMI
from Rachael L (Daughter of Resident) published on 10 February 2023 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Since my mum has been a resident at Norfolk House, she has been settled and happy in her surroundings. I was happy that as soon as my Mum moved to Norfolk House the staff understood her condition and have been kind, supportive and understanding. The communication is great, and I am kept updated on my
Mum's health if a doctor has been called, I am happy that the staff are attentive to my mum's health needs and they monitor her general health and make appointments for doctors etc when they feel it is necessary. You can see from their interaction with the residents that the staff are very caring and friendly, and I am more than happy with my Mum's care and happy that we found a place that my mum is settled and the staff are lovely.
Reply from Andrea Sfrejea, Registered Manager at Norfolk House Residential EMI
Thank you for your lovely words, Rachael! We are so glad that you are happy with the home!
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Review of
Norfolk House Residential EMI
from D F (Son of Resident) published on 10 February 2023 Submitted via Website • Report
Overall Experience
4.0 out of 5
4.0 out of 5
My mother moved into Norfolk house early in 2020 when, due to the progression of Alzheimer's disease, she became unable to live alone.
I would rate my experience of my mother's care as excellent. This is largely because of our experience with the care home manager, she is a very caring individual.
I would rate my experience of my mother's care as excellent. This is largely because of our experience with the care home manager, she is a very caring individual.
We have also met other excellent members of staff on our visits.
The only reason I have not given 5 stars is the building and grounds, which could be nicer, but I appreciate that this is difficult in these challenging times for this sector.
The only reason I have not given 5 stars is the building and grounds, which could be nicer, but I appreciate that this is difficult in these challenging times for this sector.
Reply from Andrea Sfrejea, Registered Manager at Norfolk House Residential EMI
Thank you very much for your kind words, it means a lot to us! The love and cuddles we get from your mum make us happy every day!
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Review of
Norfolk House Residential EMI
from Richard D (Husband of Resident) published on 10 February 2023 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My wife will have been in Norfolk House for three years in May 2023.
She is still very well and very well looked after. She is a wheelchair user and is weighed in a weighing chair. Her weight now is the same as when she went in. Her dentures no longer can be made to fit her and to also alleviate the
She is still very well and very well looked after. She is a wheelchair user and is weighed in a weighing chair. Her weight now is the same as when she went in. Her dentures no longer can be made to fit her and to also alleviate the
possibility of choking she now has a diet of blended food and that works well. She has a good appetite. The staff are brilliant with her and all the other residents. Always cheerful and engaging with them. Nothing is too much trouble, I see the residents responding to their smiling faces and hugs.
My opinion is the staff take their lead from the manager who is efficient and yet finds time to be hands-on.
I feel very lucky that my wife of 45 years is happy and content in Norfolk House. I have recommended it to others and wouldn't hesitate to do so again.
My opinion is the staff take their lead from the manager who is efficient and yet finds time to be hands-on.
I feel very lucky that my wife of 45 years is happy and content in Norfolk House. I have recommended it to others and wouldn't hesitate to do so again.
Reply from Andrea Sfrejea, Registered Manager at Norfolk House Residential EMI
Thank you, sir! The cuddles and hugs from our lovely residents are the best reward for our work!
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Review of
Norfolk House Residential EMI
from R D (Wife of Resident) published on 10 February 2023 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My husband arrived at Norfolk House during the pandemic, but despite this, he was still welcomed into a warm and friendly environment. He settled in well, largely due to the kind and caring staff that work there. Regular visits were offered with safety, always as a priority, and outdoor visits were
offered at this time. Norfolk House is like a home from home - the other residents, like my husband too, which is lovely to see.
When my husband fell ill and was taken to hospital, someone from the home visited him each day and made sure that regular health updates were given. This was very reassuring for me and my family.
The manager treats all residents as though they are family and genuinely cares about them. Any questions, queries or requests from us are dealt with quickly and efficiently. Communication is excellent. I would choose Norfolk House again.
When my husband fell ill and was taken to hospital, someone from the home visited him each day and made sure that regular health updates were given. This was very reassuring for me and my family.
The manager treats all residents as though they are family and genuinely cares about them. Any questions, queries or requests from us are dealt with quickly and efficiently. Communication is excellent. I would choose Norfolk House again.
Reply from Andrea Sfrejea, Registered Manager at Norfolk House Residential EMI
Thank you for your lovely words! It is always reassuring to know we are making our residents and their family happy!
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Review of
Norfolk House Residential EMI
from Ann E (Niece of Resident) published on 10 February 2023 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
We cannot thank the manager and her team enough for the dedication they provide for the service users; they are very friendly, professional and knowledgeable. We are so grateful for the care they provided for our aunt. We could rest easy knowing she was in excellent hands.
Reply from Andrea Sfrejea, Registered Manager at Norfolk House Residential EMI
Thank you very much for your kind words, Ann. It means a lot to us! Your aunt will always be in our hearts!
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Review of
Norfolk House Residential EMI
from Sue M (Daughter of Resident) published on 9 February 2023 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mum has been a resident at Norfolk House Residential since November 2020. Initially, it was difficult and extremely upsetting for me, as her daughter, to accept the fact that Mum was no longer safe in her own home, as she had been diagnosed with dementia and I felt very guilty and anxious. The manager
at Norfolk House supported me through this transition and is an extremely caring person who always goes above and beyond.
My mum has always had very high standards and she constantly tells me what a wonderful place Norfolk House is, how amazing the staff are, how good the food is and how well she is cared for. She is very happy and settled so I could not ask for anything more!
My mum has always had very high standards and she constantly tells me what a wonderful place Norfolk House is, how amazing the staff are, how good the food is and how well she is cared for. She is very happy and settled so I could not ask for anything more!
Reply from Andreea Sfrejea, Registered Manager at Norfolk House Residential EMI
Thank you very much for your kind words, Sue! We love looking after your mum!
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Review of
Norfolk House Residential EMI
from R F (Daughter of Resident) published on 9 February 2023 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The staff at Norfolk House Residential are kind, committed and caring. They are experienced and well trained and know how to treat residents, especially with dementia, with dignity and respect.
The palliative care they gave my dad and the support they gave me at that time was outstanding.
There
The palliative care they gave my dad and the support they gave me at that time was outstanding.
There
is a warm and friendly atmosphere. The residents are secure and safe.
Reply from Andreea Sfrejea, Registered Manager at Norfolk House Residential EMI
Thank you for your kind words of appreciation! We are honoured to have been able to look after your dad!
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Review of
The Old Rectory Residential Home
from Susan S (Daughter of Resident) published on 2 October 2020 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Mum has been a resident in The Old Rectory Residential Home for past twelve months and I have nothing but praise for the staff and the care Mum has received.
Staff are always welcoming and show care above and beyond their role.
During the COVID pandemic, the home has made it possible for us to keep
Staff are always welcoming and show care above and beyond their role.
During the COVID pandemic, the home has made it possible for us to keep
in contact with mum via video calls or face to face through the window.
Staff keep me up to date with any medical concerns they have with regards to Mum's health (vascular dementia).
I would definitely recommend the care home.
Staff keep me up to date with any medical concerns they have with regards to Mum's health (vascular dementia).
I would definitely recommend the care home.
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Review of
Norfolk House Residential EMI
from Steph F (Daughter of Resident) published on 9 July 2018 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
We moved Dad to Norfolk House from another terrible place, I am glad we did.
The staff at Norfolk House were amazing. Nothing was too much trouble for them, and it was quite clear that they became quite attached to my father. During his two month stay with them, it was his 92nd birthday and his 70th
The staff at Norfolk House were amazing. Nothing was too much trouble for them, and it was quite clear that they became quite attached to my father. During his two month stay with them, it was his 92nd birthday and his 70th
Wedding Anniversary. They really went to town, decorating the communal rooms and putting on a tremendous buffet for all the residents and his family to share.
Dad loved the food and particularly loved the staff with whom he regularly shared a joke. Even when his dementia became difficult to cope with he was treated with absolute dignity and kindness.
To an observer, it was obvious that the staff treated all their residents with respect and dignity.
Thank you Norfolk House for ensuring Dad was so well cared for at his life’s end.
Dad loved the food and particularly loved the staff with whom he regularly shared a joke. Even when his dementia became difficult to cope with he was treated with absolute dignity and kindness.
To an observer, it was obvious that the staff treated all their residents with respect and dignity.
Thank you Norfolk House for ensuring Dad was so well cared for at his life’s end.
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Awards / Recognitions (0)
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Frequently Asked Questions about Chris Care Service (UK) Ltd
How many Care Homes does Chris Care Service (UK) Ltd own?
Chris Care Service (UK) Ltd own 2 Care Homes.
Which Chris Care Service (UK) Ltd Care Homes have the highest review score?
The Old Rectory Residential Home & Norfolk House Residential EMI have the highest review score.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Chris Care Service (UK) Ltd to verify any information. View our terms and conditions.