Care Homes Owned by Chris Care Service (UK) Ltd

My dad has lived at the Old Rectory for 5 years. He is settled there and has a good relationship with the staff, who are always kind and caring. The staff have changed over the years but do tend to stay for a long time. They are very well trained to care for the residents but importantly they have all been caring and kind people. Dad is always clean and tidy and if he is poorly, the staff make sure he has any medical care he needs and inform me straight away. The home is welcoming when my family and I visit which we can do anytime. All in all we chose well when we chose the Old Rectory for my dad's care.

My mum has been a resident for over 7 years, Mum has always been treated with respect by all the staff. She is well cared for and all her needs are met. She is always clean and the staff are all well trained and always know what Mum needs.

It has always felt like my mum's home rather than a care home.

My mum has been a resident at The Old Rectory for over 5 years, they look after her very well and understand her needs, they know her likes and dislikes and keep us all up to date if she is unwell. The staff are very caring and she is always clean and tidy.

We will always be grateful to the managers and staff at The Old Rectory for all the care and love they give to Mum.

I'm so grateful for the exceptional care my uncle receives at The Old Rectory. The facility is always spotless, creating a welcoming, comfortable space for residents and visitors alike. The staff is genuinely compassionate and attentive, going above and beyond to make sure each resident feels valued. Knowing my uncle is in such caring hands gives me great peace of mind. Highly recommend it to anyone seeking a safe and clean home for their loved ones.

They have taken care of my mum through some hard times and I can't thank them enough.

The current manager leads by example, we cannot praise her, and her staff enough.

Since my mum has been a resident at Norfolk House, she has been settled and happy in her surroundings. I was happy that as soon as my Mum moved to Norfolk House the staff understood her condition and have been kind, supportive and understanding. The communication is great, and I am kept updated on my Mum's health if a doctor has been called, I am happy that the staff are attentive to my mum's health needs and they monitor her general health and make appointments for doctors etc when they feel it is necessary. You can see from their interaction with the residents that the staff are very caring and friendly, and I am more than happy with my Mum's care and happy that we found a place that my mum is settled and the staff are lovely.

The only reason I have not given 5 stars is the building and grounds, which could be nicer, but I appreciate that this is difficult in these challenging times for this sector.

I feel very lucky that my wife of 45 years is happy and content in Norfolk House. I have recommended it to others and wouldn't hesitate to do so again.

The manager treats all residents as though they are family and genuinely cares about them. Any questions, queries or requests from us are dealt with quickly and efficiently. Communication is excellent. I would choose Norfolk House again.

We cannot thank the manager and her team enough for the dedication they provide for the service users; they are very friendly, professional and knowledgeable. We are so grateful for the care they provided for our aunt. We could rest easy knowing she was in excellent hands.

My mum has always had very high standards and she constantly tells me what a wonderful place Norfolk House is, how amazing the staff are, how good the food is and how well she is cared for. She is very happy and settled so I could not ask for anything more!

There is a warm and friendly atmosphere. The residents are secure and safe.

I would definitely recommend the care home.

Thank you Norfolk House for ensuring Dad was so well cared for at his life’s end.