Size 10 rooms
from £1,300 / weekSize 18 rooms
Reviews posted for members of Chris Care Service (UK) Ltd.
My dad has lived at the Old Rectory for 5 years. He is settled there and has a good relationship with the staff, who are always kind and caring. The staff have changed over the years but do tend to stay for a long time. They are very well trained to care for the residents but importantly they have...
My dad has lived at the Old Rectory for 5 years. He is settled there and has a good relationship with the staff, who are always kind and caring. The staff have changed over the years but do tend to stay for a long time. They are very well trained to care for the residents but importantly they have all been caring and kind people. Dad is always clean and tidy and if he is poorly, the staff make sure he has any medical care he needs and inform me straight away. The home is welcoming when my family and I visit which we can do anytime. All in all we chose well when we chose the Old Rectory for my dad's care.
My mum has been a resident for over 7 years, Mum has always been treated with respect by all the staff. She is well cared for and all her needs are met. She is always clean and the staff are all well trained and always know what Mum needs.
My mum has been a resident for over 7 years, Mum has always been treated with respect by all the staff. She is well cared for and all her needs are met. She is always clean and the staff are all well trained and always know what Mum needs.
It has always felt like my mum's home rather than a care home.
It has always felt like my mum's home rather than a care home.
My mum has been a resident at The Old Rectory for over 5 years, they look after her very well and understand her needs, they know her likes and dislikes and keep us all up to date if she is unwell. The staff are very caring and she is always clean and tidy.
My mum has been a resident at The Old Rectory for over 5 years, they look after her very well and understand her needs, they know her likes and dislikes and keep us all up to date if she is unwell. The staff are very caring and she is always clean and tidy.
Our mum has been a resident in The Old Rectory for over 7 1/2 years now and for all the time Mum has been well cared for. She has only ever received the very best of care, the staff are very considerate and caring there is nothing the staff won't do for her, she is always treated with care, respect...
We will always be grateful to the managers and staff at The Old Rectory for all the care and love they give to Mum.
I'm so grateful for the exceptional care my uncle receives at The Old Rectory. The facility is always spotless, creating a welcoming, comfortable space for residents and visitors alike. The staff is genuinely compassionate and attentive, going above and beyond to make sure each resident feels...
I'm so grateful for the exceptional care my uncle receives at The Old Rectory. The facility is always spotless, creating a welcoming, comfortable space for residents and visitors alike. The staff is genuinely compassionate and attentive, going above and beyond to make sure each resident feels valued. Knowing my uncle is in such caring hands gives me great peace of mind. Highly recommend it to anyone seeking a safe and clean home for their loved ones.
They have taken care of my mum through some hard times and I can't thank them enough.
They have taken care of my mum through some hard times and I can't thank them enough.
After a couple of respite stays my mother-in-law became a permanent resident at Norfolk House Care Home in 2013 and this remained home until her death in 2022. During her time here we were always pleased with the care she received, she was treated as family by the owners and staff alike, as were...
The current manager leads by example, we cannot praise her, and her staff enough.
Thank you for your very kind words, we loved looking after your mother-in-law and we miss her a lot! We think of you often! Kindest regards.
Since my mum has been a resident at Norfolk House, she has been settled and happy in her surroundings. I was happy that as soon as my Mum moved to Norfolk House the staff understood her condition and have been kind, supportive and understanding. The communication is great, and I am kept updated on...
Since my mum has been a resident at Norfolk House, she has been settled and happy in her surroundings. I was happy that as soon as my Mum moved to Norfolk House the staff understood her condition and have been kind, supportive and understanding. The communication is great, and I am kept updated on my Mum's health if a doctor has been called, I am happy that the staff are attentive to my mum's health needs and they monitor her general health and make appointments for doctors etc when they feel it is necessary. You can see from their interaction with the residents that the staff are very caring and friendly, and I am more than happy with my Mum's care and happy that we found a place that my mum is settled and the staff are lovely.
Thank you for your lovely words, Rachael! We are so glad that you are happy with the home!
I would rate my experience of my mother's care as excellent. This is largely because of our experience with the care home manager, she is a very caring...
The only reason I have not given 5 stars is the building and grounds, which could be nicer, but I appreciate that this is difficult in these challenging times for this sector.
Thank you very much for your kind words, it means a lot to us! The love and cuddles we get from your mum make us happy every day!
She is still very well and very well looked after. She is a wheelchair user and is weighed in a weighing chair. Her weight now is the same as when she went in. Her dentures no longer can be made to fit her and to also alleviate...
I feel very lucky that my wife of 45 years is happy and content in Norfolk House. I have recommended it to others and wouldn't hesitate to do so again.
Thank you, sir! The cuddles and hugs from our lovely residents are the best reward for our work!
My husband arrived at Norfolk House during the pandemic, but despite this, he was still welcomed into a warm and friendly environment. He settled in well, largely due to the kind and caring staff that work there. Regular visits were offered with safety, always as a priority, and outdoor visits were...
The manager treats all residents as though they are family and genuinely cares about them. Any questions, queries or requests from us are dealt with quickly and efficiently. Communication is excellent. I would choose Norfolk House again.
Thank you for your lovely words! It is always reassuring to know we are making our residents and their family happy!
We cannot thank the manager and her team enough for the dedication they provide for the service users; they are very friendly, professional and knowledgeable. We are so grateful for the care they provided for our aunt. We could rest easy knowing she was in excellent hands.
We cannot thank the manager and her team enough for the dedication they provide for the service users; they are very friendly, professional and knowledgeable. We are so grateful for the care they provided for our aunt. We could rest easy knowing she was in excellent hands.
Thank you very much for your kind words, Ann. It means a lot to us! Your aunt will always be in our hearts!
My mum has been a resident at Norfolk House Residential since November 2020. Initially, it was difficult and extremely upsetting for me, as her daughter, to accept the fact that Mum was no longer safe in her own home, as she had been diagnosed with dementia and I felt very guilty and anxious. The...
My mum has always had very high standards and she constantly tells me what a wonderful place Norfolk House is, how amazing the staff are, how good the food is and how well she is cared for. She is very happy and settled so I could not ask for anything more!
Thank you very much for your kind words, Sue! We love looking after your mum!
There...
There is a warm and friendly atmosphere. The residents are secure and safe.
Thank you for your kind words of appreciation! We are honoured to have been able to look after your dad!
During the COVID pandemic, the home has made it possible for us to...
I would definitely recommend the care home.
The staff at Norfolk House were amazing. Nothing was too much trouble for them, and it was quite clear that they became quite attached to my father. During his two month stay with them, it was his 92nd birthday and his...
Thank you Norfolk House for ensuring Dad was so well cared for at his life’s end.
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