Woodlands Court, Wigan, Greater Manchester
Woodlands Court, Wigan, Greater Manchester
Woodlands Court, Wigan, Greater Manchester

Woodlands Court looks at all aspects of care for older people, thanks to a fully-trained and dedicated team of professionals who are experienced in residential, respite and dementia care.

Alongside quality care, the home provides a varied activities programme and home-cooked meals, making sure residents are able to make the most of each day.

Part of the Minster Care group portfolio, the home is committed to maximising the home's potential for good physical, mental and emotional health, providing compassionate care from a team of properly trained staff.

Group: Minster Care Group

Person in charge: Catherine Wilson (Manager)

Local Authority / Social Services: Wigan Metropolitan Borough Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 40 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alcohol Dependence (past or present) • Alzheimer's • Hearing Impairment & Deafness • Multiple Sclerosis • Speech Impairment • Stroke • Visual Impairment

Admission Information: Over 50yrs PD, over 60yrs OA. Ages 50+.

Single Rooms: 14

Shared Rooms: 13

Rooms with ensuite WC: 14

Facilities & Services: Respite Care • Physiotherapy • Independent Living Training • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Television point in own room

Latest Care Quality Commission* Report on Woodlands Court: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

7.9 Woodlands Court has a Review Score of 7.9 (7.900)

The Review Score of 7.9 (maximum of 10) for Woodlands Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 8 Reviews over all time. This Average Rating is also the rating value for Woodlands Court in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.4 for Woodlands Court is calculated as follows: ( (54 Excellents x 5) + (26 Goods x 4) + (14 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 95 Ratings = 4.4

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.5 Points relating to the number of positive Reviews for Woodlands Court is based on 2 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 = 3.25

    2. Target of 8 positive Reviews (40 registered maximum number of service users ÷ 5). 2 Reviews ÷ 8 Target = 0.250

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    5
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Woodlands Court?

  • Extremely LIKELY
    5
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Woodlands Court

  • Daughter of Resident/Service User
    2
  • Son of Resident/Service User
    2
  • Daughter-in-law of Resident/Service User
    1
  • Great-granddaughter of Resident/Service User
    1
  • Resident / Service User
    1
  • more

The staff at Woodlands Court are the backbone of its success as a care home. I thought that during my first weeks as a resident and still feel the same on my return here. The staff members who looked after me made no fuss, just got on with the job, usually with a smile. Overall I found how Woodlands as good as any of the 3 care homes I had stayed in previously - and better than most. On the debit side, I found that residents were sometimes made to wait too long for meals to be served. I disliked the home's toilet paper - which in terms of strength, is too frail.

How likely would you be to recommend Woodlands Court? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Excellent

Management: Satisfactory

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Good

Following several visits during and after moving my wife's mother to Woodlands Court my observations are as follows:- 1: Staff friendly and supportive. 2: New room fully decorated with new furniture, clean and tidy. 3: Caring visits by staff during our time with my mother in law resolved any minor issues we raised. 4: Food seemed adequate. 5: Day trips motivating and useful. Our only criticism is my mother-in-law needs urgent attention to her feet/toe nails and podiatrist visits have been lacking! We are surprised to read the latest report stating inadequate service. This has not been our experience at all! Clearly, some problems have been observed which we hope will be resolved with the inspector's support.

How likely would you be to recommend Woodlands Court? Likely

Average Rating: 

 3.5 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

Mikinda Atherton, Acting Home Manager at Woodlands Court responded to this review on 05 Sep 2017:

I am sorry about the delay with regrads to the podiatrist attending, I have raised this with staff and was informed that the day the podiatrist was due to attend they cancelled. I have been informed that the podiatrist is due to attend this week. Thank you for raising this concern.

My mum has settled in straight away. The staff are excellent and mum loves them all. The manager and deputy manager are always available to help and are very friendly and easy to approach. My mum likes to be independent and the staff help to maintain this. Mum has been ill a couple of times and the staff were excellent on these occasions. I do think the food could be better menu-wise, but they do try to give a choice. I would like to see more activities and stimulation for the residents it has improved recently but maybe more could be done.

How likely would you be to recommend Woodlands Court? Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Poor

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

The staff and management are amazing we cant fault them in anyway. Everything is perfect where my nan is and is very warming to know she is in good hands. If she's asks for anything she needs staff will let us know and they take her for her dinners and teas which look very nice and she never complains about anything she loves living at the home and everything about it. The manager is very nice and a great person who cares about all the staff and residents and family members. Anything what needs fixing the handy man always come and fixes it as soon as he can. If the staff have any concerns they will let you know about anything they can about my nan. She is proper looked after and I would recommend the home to anyone.

How likely would you be to recommend Woodlands Court? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mum has been a resident in Woodlands for approximately 8 months. She is 87 years old and suffers from dementia. The care she receives in Woodlands is excellent. The staff are extremely caring and we can be confident that she is well looked after and all her needs are met by the staff. Any problems we have had have been dealt with by the management who are always on hand a very approachable. We are very much happy with the care receives by staff and management.

How likely would you be to recommend Woodlands Court? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I put my mother-in-law into Woodlands because it was clean, well maintained with beautiful gardens, friendly residents who all looked happy and content. The living, eating and sleeping facilities were clean, warm with a family feeling. The staff were fantastic and everyone was friendly letting us know everything they did. Really loving, caring and friendly staff you could ask them anything and they were happy to help.

How likely would you be to recommend Woodlands Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Lucky to get my parents in a double room with an en suite.
Staff extremely professional and caring, premises not luxurious but certainly adequate. Staff/ residents ratio is very good.

How likely would you be to recommend Woodlands Court? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I found the care home a little dated but always clean and tidy and smelling nice. The staff from the management down to the cleaners are very friendly and helpful and will go that extra mile for the residents and their families. The residents get very well looked after in their personal care.

How likely would you be to recommend Woodlands Court? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Mahesh Patel, Director at Woodlands Court responded to this review on 06 Nov 2015:

The home is undergoing refurbishment which is ongoing.

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