Woodlands Court

I think this home has a very friendly feeling when you enter. The staff are always helpful and are most caring to the residents. The new décor looks very homely and it is always clean.

My mother was a resident for a short time, sadly died 28/12/17. Mum had complex health needs and staff addressed these, were kind, attentive and caring, making sure she felt safe there. Given a lovely room with own bathroom facilities which was so important. We also moved her own new double bed into the room. Lounge, bright, comfy area with television where Mum liked to be with other residents and staff around her. The family know the present Manager form when Dad was there. She is perfect in all aspects of her post and deserves to be praised.

Thank you to all at Woodlands Court for everything over the last two years.

The staff at Woodlands Court are the backbone of its success as a care home. I thought that during my first weeks as a resident and still feel the same on my return here. The staff members who looked after me made no fuss, just got on with the job, usually with a smile. Overall I found how Woodlands as good as any of the 3 care homes I had stayed in previously - and better than most. On the debit side, I found that residents were sometimes made to wait too long for meals to be served. I disliked the home's toilet paper - which in terms of strength, is too frail.

Following several visits during and after moving my wife's mother to Woodlands Court my observations are as follows:- 1: Staff friendly and supportive. 2: New room fully decorated with new furniture, clean and tidy. 3: Caring visits by staff during our time with my mother in law resolved any minor issues we raised. 4: Food seemed adequate. 5: Day trips motivating and useful. Our only criticism is my mother-in-law needs urgent attention to her feet/toe nails and podiatrist visits have been lacking! We are surprised to read the latest report stating inadequate service. This has not been our experience at all! Clearly, some problems have been observed which we hope will be resolved with the inspector's support.

My mum has settled in straight away. The staff are excellent and mum loves them all. The manager and deputy manager are always available to help and are very friendly and easy to approach. My mum likes to be independent and the staff help to maintain this. Mum has been ill a couple of times and the staff were excellent on these occasions. I do think the food could be better menu-wise, but they do try to give a choice. I would like to see more activities and stimulation for the residents it has improved recently but maybe more could be done.

The staff and management are amazing we cant fault them in anyway. Everything is perfect where my nan is and is very warming to know she is in good hands. If she's asks for anything she needs staff will let us know and they take her for her dinners and teas which look very nice and she never complains about anything she loves living at the home and everything about it. The manager is very nice and a great person who cares about all the staff and residents and family members. Anything what needs fixing the handy man always come and fixes it as soon as he can. If the staff have any concerns they will let you know about anything they can about my nan. She is proper looked after and I would recommend the home to anyone.

Mum has been a resident in Woodlands for approximately 8 months. She is 87 years old and suffers from dementia. The care she receives in Woodlands is excellent. The staff are extremely caring and we can be confident that she is well looked after and all her needs are met by the staff. Any problems we have had have been dealt with by the management who are always on hand a very approachable. We are very much happy with the care receives by staff and management.

I put my mother-in-law into Woodlands because it was clean, well maintained with beautiful gardens, friendly residents who all looked happy and content. The living, eating and sleeping facilities were clean, warm with a family feeling. The staff were fantastic and everyone was friendly letting us know everything they did. Really loving, caring and friendly staff you could ask them anything and they were happy to help.

Staff extremely professional and caring, premises not luxurious but certainly adequate. Staff/ residents ratio is very good.

I found the care home a little dated but always clean and tidy and smelling nice. The staff from the management down to the cleaners are very friendly and helpful and will go that extra mile for the residents and their families. The residents get very well looked after in their personal care.