Marmaduke Street Care Home

Marmaduke Street is an excellent and extremely well-run care home. Mum has been a resident for over 4 years and receives excellent care. We've always been happy with the care given to Mum here, but have noticed a huge improvement in the home, since the arrival of the current manager, Beverley, together with Jenny. They are professional, friendly, approachable and make every effort get to know the residents and their families. Their door is always open and they always ask how our visit has gone and often chat to me about Mum, showing that they really know their residents, on a personal level. The home is spotlessly clean and staff keep the residents clean and tidy. The food is of good quality, and the menu is varied. Activities are encouraged, for those who can take part and time is spent nurturing those who are less able to join in. Staff seem happy in their work, despite the challenges of caring for those with complex needs. Wouldn't hesitate to recommend Marmaduke Street Care Home!

My friend moved to Marmaduke care home in March 2026 from a private care home. Sorry i never moved her earlier. The staff here are AMAZING. She is out of bed every day. Previously lucky if got 2 days out of bed. Always staff about making sure drinks are given regularly. She has settled in so well and i think its the staff that have made the move easier. Well done Bev and staff for a job well done

Our experience with this 'care' home, I use the word 'care' loosely as there is no care, my mum was in this place for 6 months, she was bed bound, unable to attend to her personal care and struggled with feeding herself. She was left for long periods of time on her own, as a result of this sustained pressure sores which became infected, although it was care planned for her to be turned every 2 hours this didn't happen, even when staff were prompted by family members. Trying to contact this place is a nightmare, nobody picks up, numerous times I would have to contact the EMI unit upstairs to then be transferred to the nurses office, poor in my opinion. Mums diet was poor, she deteriorated quickly over the months she was there, food was basically put in front of her and she was left to feed herself, bearing in mind she was unable to do this herself. I could go on and on but it won't bring my mum back, long story short avoid this place!

from the moment i met the manager Beverly i felt so at ease wurh ber and ths home, she was very caring and truthful. zhiwed us to a lovely rkom whi h became my husbands room, and all staff were cheerful and said hello. i fi d the carers are really nice znd tbeg di take care of him. he js well cared for and i go home feeling conte knowing he his good hands. Either the admin or the manager always asks me how my visit was which i find comforting, Beverley is always happy to speak with me.

Very annoyed family members

Efficient when they noticed mum needed personal care.

Our mum arrived at Marmaduke June 24 she is non verbal, and bed bound. We find the staff and management very caring, we visit every day, but have no worries when leaving that mum is not being cared for Rooms are cleaned daily and mum always looks clean and cared for aswell, food always looks fresh and carefully prepared. We as a family are very happy with marmadukes.

Staff are caring and make you feel welcome. Management cares for her staff and residents. My dad has been herefor 12 months and is looked after.

Read the latest CQC report to confirm its findings, which also show our concerns.

With the help and support of the kind and dedicated staff at Marmaduke, we feel confident that mum is in safe hands.

There is a very defensive and negative culture in the nursing wing at Marmaduke which employs some staff who shouldn't be working in a caring profession. Low levels of compassion and a cant-do attitude were prevalent. There are some hard-working and caring staff; three come to mind. I received the impression that following the terrible CQC report and bad publicity concerning one of Marmaduke's sister homes, that Lotus Care had brought in strict processes and checklists that meant that Marmaduke staff were put under increased stress. Many of them seemed miserable. In addition, in the 4 months I was visiting my mum on the nursing wing I didn't once see a nurse. I certainly would not recommend this care home.

This place needs shutting down as soon as possible. My mum was here awaiting assessment on a 28-day bed. She has dementia but had broken her hip and couldn’t return home. Mum ended up being in here for 36 days. The worst time of our lives. In this time she had only had two, yes two showers and her hair had been wet but not washed. The food is pure slops. Her weight dropped so much that it was a visible difference. She lost her big toenail, she had scabs on her arm. All her clothes went missing she had someone else’s clothes on. We went to pick her up to take her to another home in Walton on Wednesday. Thank God. The cleaner saw us to the door, not management, with no notes or medication to take with us. They said she was doubly incontinent and needed pads at all times. Well on Wednesday she had someone else’s clothes on that were too small and had had them on for 3 days with no underwear or pads in sight. Her bedroom was filthy. If you have loved ones here please keep a check on them. Angry.

My uncle has been a resident for a few years now. We as a family have always been very happy with the care he has received. It is a warm caring environment and his needs have always been met. The staff are warm and friendly and they have kept us informed of any concerns they might have.

At the Aaron Lodge care home, I find it hard to say anything bad as it is now. It is a lovely caring home. After two years of visiting my partner every day for two years, there has been changes but all for the best. When I leave I feel very content. It really is a five star home.

Aaron Lodge provide my uncle with his dignity wonderfully. Management and staff, show support wonderfully too! The facilities are outstanding. Security is remarkable and cares for everybody outstandingly. The cleanliness is kept to superb standards; the food and drink is given to all with any needs. I think value for money is superb, it's just like permanent outstanding hotel service.