Ash Court Care Home

Brookside Avenue, Knotty Ash, Liverpool L14 7NB
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9.5 51 Reviews
  • Ash Court Care Home, Liverpool
Ash Court care home, located in the popular area of Knotty Ash, in the eastern outskirts of Liverpool, provides personalised residential and residential dementia care in a warm and welcoming atmosphere.

The home prides itself on ensuring a friendly environment from the moment you walk through the door and the dedicated team is on hand to help residents and their loved ones every step of the way; from settling in to finding new ways to engage with life at the home.

Along with spacious and homely living areas, the home boasts a number of specially designed dining areas, providing the perfect space to share meals with fellow residents or family and friends. On those sunny summer days, the patio and landscaped garden is the ideal spot for some alfresco dining. The catering team work hard to ensure that each meal is an enjoyable and heart-warming experience for every resident and visitor to the home.

Meanwhile, the professional care team at Ash Court care home spend time getting to know residents, equipping them with the knowledge to create meaningful and enjoyable activities for each person.

In addition to the range of activities available, the team also encourage residents to take an active role in the Knotty Ash community, from building relationships with neighbours to touring the local community, there are plenty of opportunities to get involved.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 42 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Stroke

Facilities

  • Close to Local shops
  • Near Public Transport
  • Gardens
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1095
  • Self-Funded Residential Dementia Care: from £1151
  • RESPITE Self-Funded Residential Care: from £1204
  • RESPITE Self-Funded Residential Dementia Care: from £1266

These prices are only a guideline, please contact Ash Court Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Emma Leigh (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (42)

Ash Court Care Home Reviews (51)

Total of 51, showing 1-20
9.5

Ash Court Care Home has a Review Score of 9.5 (9.481) out of 10, based on 13 reviews in the last 2 years. Over all time Ash Court Care Home has 51 reviews.

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Review from John N (Son of Resident) published on 3 July 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot fault my mum's care.

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Review from Joseph W (Husband of Resident) published on 1 July 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife was out into her first care home in April 2024 by her daughter. While there I had words with a male and female carers who were demanding my wife to use her simar frame and stand up, which my wife had no chance of doing. Here in her present care home, both carers and staff are brilliant in the
way the residents are treated and helped. Here in this care home, both carers and staff, do their very best do this.

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Review from M W (Daughter of Resident) published on 16 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Whilst I appreciate the home is trying its best, I feel particularly at weekends, it is understaffed. The activities coordinator has been on long-term sick with no replacement which is poor. The home is being refurbished, but my mum's room hasn't. I know to do this work is difficult, but a plan should
be made. We are told no one can change rooms but clearly people have. One shower has been out of order for some time.
Finally, I feel that I have to chase for information/updates, eg doctors' assessment- what was results/ DOL's update/medication.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Ash Court Care Home

Thank you for your feedback and for taking the time to discuss your concerns with us. We truly value open communication and are glad we had the opportunity to talk through the issues you raised. We are pleased we were able to come to a resolution together, and we appreciate your willingness to work with us toward a positive outcome.

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Review from J T (Wife of Resident) published on 11 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am pleased my husband has settled; he seems quite content here. The staff are wonderful, especially one staff member, she seems to help everyone, every time I come in, she is helping someone. Mind you, they are all good. I am quite happy at last, I did not want him to go into care because I have looked
after him for 24 years at home but I am happy now.

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Review from Diane C (Daughter of Resident) published on 17 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Many thanks to everyone for Mum's 90th birthday party. The food was fab, the entertainer was perfect, it was a good afternoon, and the staff went over and beyond again.
Thanks once again.

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Review from Laura C (Granddaughter of Resident) published on 17 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Can I just say a massive thank you to all staff involved in my nan's 90th birthday 9th September 2024. The staff went above and beyond yet again. Never ever in my life seen a care home that actually treats their residents like their own family members. Thanks again to you all.

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Review from Irene M (Niece of Resident) published on 29 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Whenever we visit our auntie we are pleased to see her content, and clean and tidy. Pleasant staff, and a nice environment.
Only problem we've had are some of her new clothes going missing.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Ash Court Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Your positive comments about our staff team and home are greatly appreciated. We are sorry you have concerns about missing items and ask that you get in touch with our Home Manager at Ash Court who will be happy to support you in locating these.

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Review from A I (Brother of Resident) published on 25 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been a resident at Ash Court Care Home. Since the beginning of time with your good help and all the family agree, all the management and staff have been wonderful to her in every sense of the word. Nothing but praise for everyone. If you need to speak to any member of staff they will always
stop and talk and listen to you. Brilliant place. Thank you all, please keep it up.

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Review from Lynne L (Daughter of Resident) published on 30 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum had a fall in December 2022 and broke her hip which meant that she could no longer climb stairs, needed a zimmer frame to walk and required 24/7 care. We found Ash Court which promoted a home from home environment and she was able to come out with us whenever she wanted for special occasions.
We would like to thank all the staff for their love and support to us as a family and for the dedicated care that they provided to Mum. You really are the best and you made it welcoming for us all to spend time with Mum and giving her constant care when we couldn't be there. You are all amazing people who go above and beyond to help the residents. From the bottom of our hearts, thank you!

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Review from J L (Daughter of Resident) published on 18 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home could do with more activities for residents. They are all always in main lounge just sitting there. Maybe employ an entertainer who engages with them. Do different activities etc. Have a music afternoon with 50/60's music or country and western. I notice at afternoon cup of tea only ever get
biscuits. Maybe get cakes/danishes from Costco as a change.
Minus side - lift always breaking down has been broken now for four days not good enough.
Invest more, as this restricts residents upstairs in chairs.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Ash Court Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Due to the nature of the concerns you have raised, and our inability to investigate these fully without further information, we ask that you get in touch with our Home Manager at Ash Court at AshCourt.meridian@hc-one.co.uk so we can explore these issues in more detail.

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Review from J K (Daughter of Resident) published on 8 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lift broken two to three weeks causing distress to residents who cannot get downstairs or are frightened of falling. Also, one particular resident, who is causing distress in upstairs lounge to other residents.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Ash Court Care Home

Thank you for bringing your concerns to our attention. Due to the nature of the concerns you have raised and our inability to investigate these fully without further information, we ask that you get in touch with our Home Manager at Ash Court at AshCourt.meridian@hc-one.co.uk so we can explore these issues in more detail.

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Review from D C (Daughter of Resident) published on 8 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A new lift/stairlift is desperately required, always breaking down and hinders quality time for residents with friends on different floors.
Confusing to residents who can't access areas, which is routine to them, and in the event of a fire, it's a high risk.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Ash Court Care Home

Thank you for bringing your concerns to our attention. Due to the nature of the concerns you have raised and our inability to investigate these fully without further information, we ask that you get in touch with our Home Manager at Ash Court on AshCourt.meridian@hc-one.co.uk so we can explore these issues in more detail.

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Review from C K (Granddaughter of Resident) published on 7 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very clean, staff always very approachable and nice. The lift has been broken for far too long, not good for all elderly residents and safety issue.
Lounge always empty on level 1 as one particular resident screaming and shouting every day. Really unfair.
My nan only likes to be on her own floor
level, also has a fear of ground-floor from previous life experiences.
Hearing aids need to be applied every day.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Ash Court Care Home

Thank you for bringing your concerns to our attention. Due to the nature of the concerns you have raised, and our inability to investigate these fully without further information, we ask that you get in touch with our home manager at Ash Court on ashcourt.meridian@hc-one.co.uk so we can explore these issues in more detail

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Review from Kevin S (Son of Resident) published on 27 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a pleasant care home where our dad is looked after. The staff feel empathy towards the residents and it does feel like a homely place. We feel that admitting Dad into a care home was the biggest decision we have made for another person but it was the right decision.

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Review from Andrea D (Niece of Resident) published on 23 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was told last week that my aunty would be coming to Ash Court. I turned up unannounced on 25/02/2023, the carer showed me around and answered all my questions and concerns. I have worked in care homes myself and can honestly say this is the nicest one I've ever been in. Came here today with my aunty,
the staff have gone above and beyond. Thank you all so much, I know my aunty is in safe hands, I will also sleep easy tonight.

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Review from A D (Cousin of Resident) published on 23 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Pleasant, and caring facility with very attentive staff.

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Review from A J (Sister of Resident) published on 27 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are always willing to help, the rooms are very clean the carers are always on hand to answer any queries. I am happy with the care my brother is receiving and most importantly

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Review from B P (Resident) published on 16 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the staff to be kind, caring and patient. They are also good at identifying each person's needs and meeting those needs. They are approachable and are ready to listen if anyone needs to talk to them.

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Review from Sandra C (Daughter of Resident) published on 24 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

From our experience, Mum is always treated with respect. Staff go beyond to support and every request is met to the full. We can go home knowing Mum is well looked after. A hairdresser is required for their well-being. On the negative side, more activities during the day are needed to prevent Mum just
sitting with her memories, however, the home is trying to accommodate this. Staff do not have time for both.

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Review from D D (Nephew of Resident) published on 18 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt seems happy and secure at Ash Court. She tells me the food is good and from my own observations the home is clean and the staff are attentive. I wonder if there could be more leisure activities eg crafts or gentle physical exercise. A link with the local primary school might be interesting and
beneficial.

Reply from Julie, Hospital Liaison Team Administrator at Ash Court Care Home

Thank you so much for taking the time to share your views and for your positive feedback regarding the team at the home who are committed to providing the best experience possible for our residents. We very much appreciate their efforts and the kind care that they offer and will ensure that your lovely comments are shared with them. In relation to your feedback re leisure activities on offer we do have a dedicated Wellbeing Coordinator who works with all residents to arrange activities and events to meet people’s needs and wishes, we would be happy to meet to share details of the programme with you, we very much welcome input and interaction with family members. Since the beginning of the pandemic, we have been unable to maintain close links with local schools and groups but as things start to return to a more normal way of living, we very much wish to reengage, we feel it very important that our residents are part of their local communities and welcome the opportunity to interact. Please do get in touch when you are able to arrange a meeting, we will look forward to hearing from you.

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Current Review Score: 9.5 (9.481)

Overview of Review Score

The Review Score of 9.5 (9.481) out of 10 for Ash Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.481 for Ash Court Care Home is calculated as follows: ( (102 Excellents x 5) + (32 Goods x 4) + (17 Satisfactorys x 3) + (5 Poors x 2) ) ÷ 156 Ratings = 4.481

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ash Court Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 Feb 2025

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (6)

Meet the Team (0)

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Frequently Asked Questions about Ash Court Care Home

What types of Care is Ash Court Care Home registered for?

Older Person Care, Dementia, Permanent Care & Respite Care are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Ash Court Care Home have?

There are 42 Single Rooms.

What are the Facilities & Services at Ash Court Care Home?

Close to Local shops, Near Public Transport, Gardens & Television point in own room are some of the Facilities & Services.

How far is Ash Court Care Home to the centre of Liverpool?

3.8 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Ash Court Care Home to verify any information. View our terms and conditions. Ash Court Care Home has an Enhanced Service - more info.