Ash Court Care Home, Liverpool, Merseyside
Ash Court Care Home, Liverpool, Merseyside
Ash Court Care Home, Liverpool, Merseyside

Ash Court Care Home is a friendly and welcoming care home that offers residential care.

The home provides excellent accommodation, lovely home-cooked food with a varied menu and all the help residents need to make their life at Ash Court comfortable and pleasant.

Ash Court Care Home is located in historic Knotty Ash and is located on a residential road. Local shops, post office and churches are convenient to the home and there are regular buses into Liverpool City Centre.

Accommodation is offered in single rooms, giving privacy to residents. There are also communal lounges and dining areas for residents to socialise in.

Care staff are available 24-hours a day so support is always available. This purpose-built residence is set in its own grounds and provides a lawned garden and patio for enjoying warmer weather. Plenty of parking spaces are available for friends or family who come to visit.

Group: HC-One

Person in charge: Linda Berry (Manager)

Local Authority / Social Services: Liverpool City Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 42 Service Users

Registered Care Categories*: Old Age

Specialist Care Categories: Hearing Impairment & Deafness • Stroke • Visual Impairment

Admission Information: Ages 55+.

Single Rooms: 42

Rooms with ensuite WC: 42

Facilities & Services: Day Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Ash Court Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Bed Vacancies

posted 31 Oct 2017

Please contact us for information regarding our bed availability

Reviews

9.2 Ash Court Care Home has a Review Score of 9.2 (9.193)

The Review Score of 9.2 (maximum of 10) for Ash Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 14 Reviews over all time. This Average Rating is also the rating value for Ash Court Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 7 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.36 for Ash Court Care Home is calculated as follows: ( (84 Excellents x 5) + (65 Goods x 4) + (8 Satisfactorys x 3) + (4 Poors x 2) + (3 Very Poors x 1) ) ÷ 164 Ratings = 4.36

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.833 Points relating to the number of positive Reviews for Ash Court Care Home is based on 7 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 8.4 positive Reviews (42 registered maximum number of service users ÷ 5). 7 Reviews ÷ 8.4 Target = 0.833

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    6
  • Good
    7
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Ash Court Care Home?

  • Extremely LIKELY
    12
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Ash Court Care Home

  • Daughter of Resident/Service User
    5
  • Niece of Resident/Service User
    2
  • Son of Resident/Service User
    2
  • Friend of Resident/Service User
    1
  • Husband of Resident/Service User
    1
  • more

My 91-year-old mum has recently moved into Ash Court and I can't praise the staff enough at all levels for the care and attention they have shown to mum. It is quite a move especially at mums age. We have been kept fully informed of everything to do with mums welfare, and she has been included in decision making herself, keeping her respect and dignity. The facilities are excellent and mum has settled in very quickly, mainly due to the caring staff. Everyone is extremely friendly and nothing is too much trouble at all. There is always someone on hand to take an interest and answer queries. It is a difficult time for relatives when an elderly parent has to move but we have no concerns at all. The Management and staff are a credit to Ash Court and go more than the extra mile. We will be more than happy to recommend Ash Court to everyone.

How likely would you be to recommend Ash Court Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My mum has been a resident at Ash Court for a year and a half now. Mum chooses to stay in her own room and enjoys her own company, television and time reading. All the staff are very friendly and take time to talk and are always ready to meet all her needs. Mum feels safe, secure and is grateful and happy to be part of the Ash Court family.

How likely would you be to recommend Ash Court Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

The Deputy Care Home Manager was able to give me much more information than I’d been able to glean from other sources. Being new to ‘care’ I found it a minefield, rather frightening when it came to cost and what help is available, the Deputy Manager re-assured me.

I was shown around Ash Court Care Home by a lady and her ‘caring’ staff and felt in my mind that my Aunt could make it her home. She is 94 and sadly needs help now. I feel that at Ash Court she is in a caring environment.

My thoughts on ‘care’ are that it takes a special kind of person to do this job. I also think ‘caring’ staff are undervalued. One day we will all be old and in need of a little, maybe a lot of help!

How likely would you be to recommend Ash Court Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

My main concern is the food. It is prepared without much love or attention. It is usually tasteless and often not cooked properly, sometimes cold. Due to the physical and/or mental condition of many residents, they do not know what they are eating, but what is served is not good for the more able-bodied residents. There is also a lack of choice in the food offered. Portions are very small. Desserts are not appetising. Hygiene could be better in handling things like biscuits and cups of tea.

How likely would you be to recommend Ash Court Care Home? Neither Unlikely or Likely

Average Rating: 

 2.7 out of 5

Overall Standard: Satisfactory

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Satisfactory

Food & Drink: Very Poor

Staff: Satisfactory

Activities: Poor

Management: Very Poor

Safety / Security: Poor

Rooms: Good

Value for Money: Very Poor

Katie Price, Careline Advisor at Ash Court Care Home responded to this review on 19 Oct 2017:

Thank you for your comments provided regarding our care home, Ash Court. We really appreciate all feedback received as it helps us to improve our service where required. There have been many changes and improvements made to our meal service since your review. We have changed our meat supplier, and your comments were shared with our kitchen team in order for changes to be implemented. Alternative choices are being offered and the home’s management has increased their monitoring of practices around mealtimes. Weekly dining audits are also now being conducted.

One of the managers has since met with this Resident to gain further feedback and the feedback given is that the food temperatures are much better and the quality of the food is much improved too. The Resident stated that she has a varied appetite, sometimes preferring spicier dishes. The management and the Resident have agreed to work together to continue to improve the taste and choices of the food offered, as well as enhancing the mealtime experience as a whole.

Since my mother became a resident Ash Court Care Home the staff have done everything possible to meet her needs. She settled in quickly in a lovely caring friendly environment. Ash Court has been the best place to care for my mother and also welcome the family and keep us updated on everything my mum does.
All the staff are really helpful and kind.

How likely would you be to recommend Ash Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I can honestly say since my father has started living at Ash Court Care Home in January 17 I have been satisfied with the facilities and services offered by the staff. My father always tells me how happy he is to live here!

How likely would you be to recommend Ash Court Care Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Resident is very happy here. The staff are very good to the resident.

How likely would you be to recommend Ash Court Care Home? Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Satisfactory

Used for a one-week respite care. Better than many others I have used and experienced. Staff seem attentive and management seems on the 'ball'. Just a shame they will not take bookings more than two weeks before a stay. Company's accounts dept. is a joke, however, sending incorrect invoices with wrong dates seems the norm.

How likely would you be to recommend Ash Court Care Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Ashcourt is very pleasant place to live, very bright and very clean. All the staff are extremely pleasant, helpful and care very well for every bodies needs. Meals are varied and staff are prepared to provide alternative meals should the residents not like or not feel like what is on the menu for the day.

How likely would you be to recommend Ash Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Ash Court is a very happy atmosphere. This is obviously due to the management as well as the staff who are so gentle, calm and caring with the residents. My mother has transitioned from her own beautiful comfortable home to her new home here at Ash Court. A very big thank you to the managers and staff for making my mum feel loved.

How likely would you be to recommend Ash Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My husband has been cared for in Ashcourt for a little over four years, he has been cared for well and treated with dignity at all times.

How likely would you be to recommend Ash Court Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Value for Money: Good

My friend has been at Ashcourt for nearly four years now and in all that time care and dignity has always been given to her. She has liked staying here and is happy staying here. I am very pleased with all the staff as they are always looking after her wellbeing and would and have recommended Ashcourt to other people.

How likely would you be to recommend Ash Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Staff are very caring and understanding of peoples needs. Very good with family explaining to us the care and attention mother needed in a way better for us to understand without being offensive. The home has a warm and caring environment and the staff and residents are happy and content.

How likely would you be to recommend Ash Court Care Home? Extremely Likely

Average Rating: 

 3.7 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Poor

Management: Good

Safety / Security: Poor

Rooms: Good

Value for Money: Good

My auntie enjoys the freedom she has, she can go out when she feels like it, she is always saying its like home from home, the staff are always very friendly and approachable.

How likely would you be to recommend Ash Court Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submit a Review for Ash Court Care Home

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Awards / Recognitions

April 2017

Top 20 Large Care Home Groups 2017

Recipient: HC-One

Date: Saturday 01 Apr 2017

more details

February 2016

Top 20 Large Care Home Groups 2016

Recipient: HC-One

Date: Monday 15 Feb 2016

more details

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Ash Court Care Home