Ash Court Care Home

Brookside Avenue, Knotty Ash, Liverpool L14 7NB
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9.5 51 Reviews
  • Ash Court Care Home, Liverpool
Ash Court care home, located in the popular area of Knotty Ash, in the eastern outskirts of Liverpool, provides personalised residential and residential dementia care in a warm and welcoming atmosphere.

The home prides itself on ensuring a friendly environment from the moment you walk through the door and the dedicated team is on hand to help residents and their loved ones every step of the way; from settling in to finding new ways to engage with life at the home.

Along with spacious and homely living areas, the home boasts a number of specially designed dining areas, providing the perfect space to share meals with fellow residents or family and friends. On those sunny summer days, the patio and landscaped garden is the ideal spot for some alfresco dining. The catering team work hard to ensure that each meal is an enjoyable and heart-warming experience for every resident and visitor to the home.

Meanwhile, the professional care team at Ash Court care home spend time getting to know residents, equipping them with the knowledge to create meaningful and enjoyable activities for each person.

In addition to the range of activities available, the team also encourage residents to take an active role in the Knotty Ash community, from building relationships with neighbours to touring the local community, there are plenty of opportunities to get involved.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 42 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Stroke

Facilities

  • Close to Local shops
  • Near Public Transport
  • Gardens
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1095
  • Self-Funded Residential Dementia Care: from £1151
  • RESPITE Self-Funded Residential Care: from £1204
  • RESPITE Self-Funded Residential Dementia Care: from £1266

These prices are only a guideline, please contact Ash Court Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Emma Leigh (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (42)

Ash Court Care Home Reviews (51)

Total of 51, showing 21-40
9.5

Ash Court Care Home has a Review Score of 9.5 (9.481) out of 10, based on 13 reviews in the last 2 years. Over all time Ash Court Care Home has 51 reviews.

Overall Experience

  • 24
  • 23
  • 3
  • 0
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Date Published

51
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Review from Sue O (Daughter of Resident) published on 15 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Really fun afternoon at the Community Day on Sunday 3rd July at Ash Court. A lot of hard work was put into preparing for the event but those who were working on Sunday went above and beyond to ensure that all the residents and family members including children had a great time. Lovely to see so many
smiling faces. Extra praise must go to the person who organised the day - and of course, to the two who stole the show! Thanks to everyone involved in organising the event - look forward to the next one. You are all stars.

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Review from C M (Resident) published on 4 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the staff and carers are very good to me at the home. Everyone has helped me since I came here. I really like it here and I will miss everyone when I go home. I can't thank them enough.

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Review from Gail Q (Daughter of Resident) published on 17 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I had Christmas lunch with my Dad at Ash Court and just wanted to say an extra “thank you” to the staff who were working that day. You all went out of your way to make it a really special afternoon for us and at 95 who knows how many more there will be? We had lunch in the conservatory so it was very
light and airy, with lovely cloths on the table and silver crackers for Dad and me to pull. The food was great including a nut roast for veggie me (even though I hadn’t said before) and loads of potatoes and veg followed by trifle - gorgeous. It was a day to remember so thank you to the staff who put the music on for us, the staff who did the cooking, and last but not least, thank you particularly to the staff who served the food with a smile! See you soon.

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Review from Sue M (Great-Niece of Resident) published on 3 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Great Aunt has recently died having spent two years at Ash Court. She was generally happy and the family always found the home to be clean and helpful. However, the whole experience was totally ruined in September when my aunt was starting to go downhill. At 94 we expected that but what we didn't
expect was that her wedding ring would go missing whilst she was sleeping. We searched her room high and low and reported it to the management but to no avail. We also reported the incident to the police but we recognise that they have limited options. We have no answer as to what happened to the ring. The reply we got from the management was 'these things happen'. What is that supposed to mean? A cousin asked one member of staff about the ring and her strange reply was 'I wasn't in at the weekend'. No one mentioned the weekend. Whilst things mysteriously disappear in this home I would suggest it is not fit to care for anyone vulnerable or confused.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Ash Court Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. We really appreciate you sharing your feedback with us at such a sad time for your family. We are pleased your aunt’s time with us over the two years she resided at Ash Court was generally happy. Your aunt was part of our close-knit community and she will be missed by residents and colleagues alike. In relation to the missing wedding ring please be assured we are taking this very seriously and we carrying out a full investigation into this matter. We fully recognise the importance of safeguarding our resident's belongings and can appreciate the distress this loss has caused. The Manager at the home will shortly make further contact with your family and will ensure she provides you with further details of our investigation and outcome and she is happy to liaise with you as needed.

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Review from Sue M (Daughter of Resident) published on 11 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The last couple of months have been tough for everyone and throughout, the care my Mum has received has been fantastic. We can’t thank the team enough for their sacrifice and support which has helped us and my Mum massively.

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Review from Marie H (Daughter of Resident) published on 2 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been here for just over a year and is settled. The staff are amazing. Sometimes staff shortages put pressure on staff and don't have the time to chat to residents or take time with them - I feel for the staff. I understand this is a difficult situation and I can't praise the staff enough.

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Review from Marlene M (Resident) assisted by family/friend published on 27 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I came to Ash Court I was a little apprehensive but since I've been here it's been great. The staff are fantastic and the recently introduced activities are great fun.

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Review from Maria F (Daughter of Resident) published on 4 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been a resident since December 2018. She has settled in well. Home is bright, well maintained and welcoming. Staff are very caring and understanding of people's needs. The family are welcomed and kept up to date regarding Mum. Friendly atmosphere. Rooms are tastefully decorated and we have been
able to move personal items in. Open door policy with the manager. Would recommend Ash Court.

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Review from Anna J (Daughter of Resident) published on 17 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Thank you for trying to look after my mother during her stay, however, I was wholly disappointed with the care. The staff could benefit from more training in dementia, the crisis of the manager leaving had a great impact on my mother. I live away so care needs to be making sure my mother did not spend
all day in bed, hand washing, getting clean clothes daily, all of these were difficult. My mother enjoyed the food, she enjoyed the garden and you did keep her safe from escaping! But her two-month stay could not end soon enough. Being constructive, training in patience and conflict resolution would help some staff, one or two staff members were excellent. Attention to detail is important, my mother lost items, a strong level of leadership from a good manager may change the ethos to a higher level of care. My mother is now described as amenable, happy and sociable, taking part in activities, in her new care home, not at all 'challenging or aggressive' as you described. I hope your home improves in the near future and wish you well.

Reply from Clare Sheehan, Careline Advisor at Ash Court Care Home

Thank you for taking the time to make a review about the time your Mother was in residence at the care home and for your kind comments about the catering and the gardens. It is with great regret that we were unable to meet the needs of your Mother and your expectations of the care she should receive during her stay with us. We now have a new Home Manager in post and have reviewed your concerns and will be making the required changes to training our staff in dealing with specific behaviours that challenge. We are pleased to hear that your Mother is settled in her new home.

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Review from G J (Resident) published on 9 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ash Court is like being at home. Staff is very good and help you at all kinds of jobs. I have told my friends about them all. They are very good.

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Review from Annie M (Daughter of Resident) published on 4 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely clean home. Caring friendly staff.
Mum loved it here. Mum enjoyed her respite stay and has said she would love to come back here.
Home visit - Manager came to visit, we were fully informed, mum was fully included in the discussion re: her care in Ash Court.

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Review from J A (Daughter of Resident) published on 10 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Was my Dad's first respite so I was a bit apprehensive, but he settled well. Staff were extremely helpful, caring showed lots of care and dignity. Hopefully, if a bed is available in 7 weeks he will be back for another break. We really appreciate all your care and support.

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Review from George D (Friend of Resident) published on 10 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I hadn't seen my very 'old' friend for a very long time as we live so far apart.
I was quite worried about her.
However, she seems very happy and content living in Ash Court.
I was greeted with warmth and made to feel most welcome.

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Review from Barbara S (Niece of Resident) published on 10 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff have been most helpful from when my Aunt moved into the home five years ago.

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Review from M D (Daughter of Resident) published on 20 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

When Mum came into this home, it was another owner but has since been taken over by the new owner. She has noticed a lot of changes, that she does not like.
Staff are overworked and underpaid for what they have to do. Residents are here who should be in a nursing home not residential.
Food has deteriorated
and is served late, my family bring in meals for me. Activities have improved as they employed an activities coordinator.

Reply from Clare Sheehan, Care Advisor at Ash Court Care Home

Thank you for your review, we appreciate all feedback as this helps us improve our service where required. Our meeting regarding your concerns was most helpful and I believe you are happy with the actions agreed and you now understand the reasons for the changes implemented to ensure we continue to provide the level care you have always been able to expect. We also talked about the Residents/relatives meeting held within the home which gives you a chance to be involved in the running of the home and I reminded you of the “have your say” boards which always serve as a useful tool to gain regular feedback.

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Review from Dot T (Resident) published on 7 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have lived here for four and a half years. I feel safe and comfortable. The staff are very good at their roles of caring for me. They understand my needs and my sense of humour.
We have a new chap for activities who is full of plans for the future, at present he is a breath of fresh air!
The majority
of care staff are fabulous.

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Review from Muriel N (Resident) published on 23 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came to Ash Court Care Home in February 2016. I came straight from hospital. I was very apprehensive as this was my first care home. However, I found myself feeling quite at home very quickly. The staff were all very caring and kind. The room I have is bright and with many of my own treasures around
me. I am very happy here. The cleanliness of the home is excellent and the entertainment is both mentally and physically stimulating.

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Review from Sandra P (Daughter of Resident) published on 6 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My 91-year-old mum has recently moved into Ash Court and I can't praise the staff enough at all levels for the care and attention they have shown to mum. It is quite a move especially at mums age. We have been kept fully informed of everything to do with mums welfare, and she has been included in decision
making herself, keeping her respect and dignity. The facilities are excellent and mum has settled in very quickly, mainly due to the caring staff. Everyone is extremely friendly and nothing is too much trouble at all. There is always someone on hand to take an interest and answer queries. It is a difficult time for relatives when an elderly parent has to move but we have no concerns at all. The Management and staff are a credit to Ash Court and go more than the extra mile. We will be more than happy to recommend Ash Court to everyone.

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Review from Pauline E (Daughter of Resident) published on 26 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been a resident at Ash Court for a year and a half now. Mum chooses to stay in her own room and enjoys her own company, television and time reading. All the staff are very friendly and take time to talk and are always ready to meet all her needs. Mum feels safe, secure and is grateful and
happy to be part of the Ash Court family.

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Review from Anne R (Niece of Resident) published on 23 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The Deputy Care Home Manager was able to give me much more information than I’d been able to glean from other sources. Being new to ‘care’ I found it a minefield, rather frightening when it came to cost and what help is available, the Deputy Manager re-assured me.


I was shown around Ash Court Care

Home by a lady and her ‘caring’ staff and felt in my mind that my Aunt could make it her home. She is 94 and sadly needs help now. I feel that at Ash Court she is in a caring environment.


My thoughts on ‘care’ are that it takes a special kind of person to do this job. I also think ‘caring’ staff are undervalued. One day we will all be old and in need of a little, maybe a lot of help!

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Current Review Score: 9.5 (9.481)

Overview of Review Score

The Review Score of 9.5 (9.481) out of 10 for Ash Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.481 for Ash Court Care Home is calculated as follows: ( (102 Excellents x 5) + (32 Goods x 4) + (17 Satisfactorys x 3) + (5 Poors x 2) ) ÷ 156 Ratings = 4.481

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ash Court Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 Feb 2025

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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