Search...

Ash Court Care Home

Brookside Avenue, Knotty Ash, Liverpool, Merseyside L14 7NB
HC-One Logo
Jobs
Ash Court Care Home logo
I really like it here and I will miss everyone when I go home.C M(Resident / Service User)
Ash Court Care Home, Liverpool
Ash Court Care Home, Liverpool
Ash Court Care Home, Liverpool

Ash Court care home, located in the popular area of Knotty Ash, in the eastern outskirts of Liverpool, provides personalised residential and residential dementia care in a warm and welcoming atmosphere.

The home prides itself on ensuring a friendly environment from the moment you walk through the door and the dedicated team is on hand to help residents and their loved ones every step of the way; from settling in to...  

Care Provided by Ash Court Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 42 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Stroke

Facilities

  • Close to Local shops
  • Near Public Transport
  • Gardens
  • Television point in own room

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,166From £1,282
Residential Dementia CareFrom £1,226From £1,348

Contact Ash Court Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Emma Leigh(Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: -1
  • Last Refurbishment: -1

Room Information

  • Single Rooms (42)
  • Single Rooms with ensuite Wet Room (1)

Ash Court Care Home Reviews (55)

Submit a Review
9.4

Ash Court Care Home has a Review Score of 9.4 (9.350) out of 10, based on 10 reviews in the last 2 years. Over all time Ash Court Care Home has 55 reviews.

Submit Review
Filter Reviews
Overall Experience
Date Published
Reviewer Connection to Ash Court Care Home
Loading...
Showing 55 reviews matching selected criteria
Review from A J (Sister of Resident) published on 27 February 2023 Submitted via Postal Card
Overall Experience

Staff are always willing to help, the rooms are very clean the carers are always on hand to answer any queries. I am happy with the care my brother is receiving and most importantly

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from B P (Resident / Service User) published on 16 February 2023 Submitted via Postal Card
Overall Experience

I have found the staff to be kind, caring and patient. They are also good at identifying each person's needs and meeting those needs. They are approachable and are ready to listen if anyone needs to talk to them.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Sandra C (Daughter of Resident) published on 24 August 2022 Submitted via Postal Card
Overall Experience

From our experience, Mum is always treated with respect. Staff go beyond to support and every request is met to the full. We can go home knowing Mum is well looked after. A hairdresser is required for their well-being. On the negative side, more activities during the day are needed to prevent Mum just sitting with her memories, however, the home is trying to accommodate this. Staff do not have time for both.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from D D (Nephew of Resident) published on 18 July 2022 Submitted via Postal Card
Overall Experience

My aunt seems happy and secure at Ash Court. She tells me the food is good and from my own observations the home is clean and the staff are attentive. I wonder if there could be more leisure activities eg crafts or gentle physical exercise. A link with the local primary school might be interesting and beneficial.

Reply from Julie, Hospital Liaison Team Administrator at Ash Court Care Home

Thank you so much for taking the time to share your views and for your positive feedback regarding the team at the home who are committed to providing the best experience possible for our residents. We very much appreciate their efforts and the kind care that they offer and will ensure that your...  

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Sue O (Daughter of Resident) published on 15 July 2022 Submitted via Website
Overall Experience

Really fun afternoon at the Community Day on Sunday 3rd July at Ash Court. A lot of hard work was put into preparing for the event but those who were working on Sunday went above and beyond to ensure that all the residents and family members including children had a great time. Lovely to see so many smiling faces. Extra praise must go to the person who organised the day - and of course, to the two who stole the show! Thanks to everyone involved in organising the event - look forward to the next one. You are all stars.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from C M (Resident / Service User) published on 4 May 2022 Submitted via Postal Card
Overall Experience

I have found the staff and carers are very good to me at the home. Everyone has helped me since I came here. I really like it here and I will miss everyone when I go home. I can't thank them enough.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Gail Q (Daughter of Resident) published on 17 January 2022 Submitted via Website
Overall Experience

I had Christmas lunch with my Dad at Ash Court and just wanted to say an extra “thank you” to the staff who were working that day. You all went out of your way to make it a really special afternoon for us and at 95 who knows how many more there will be? We had lunch in the conservatory so it was very light and airy, with lovely cloths on the table and silver crackers for Dad and me to pull. The food was great including a nut roast for veggie me (even though I hadn’t said before) and loads of potatoes and veg followed by trifle - gorgeous. It was a day to remember so thank you to the staff who put the music on for us, the staff who did the cooking, and last but not least, thank you particularly to the staff who served the food with a smile! See you soon.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
No Rating
Management
Safety / Security
Rooms
Value for Money
Review from Sue M (Great-Niece of Resident) published on 3 November 2021 Submitted via Website
Overall Experience

My Great Aunt has recently died having spent two years at Ash Court. She was generally happy and the family always found the home to be clean and helpful. However, the whole experience was totally ruined in September when my aunt was starting to go downhill. At 94 we expected that but what we didn't expect was that her wedding ring would go missing whilst she was sleeping. We searched her room high and low and reported it to the management but to no avail. We also reported the incident to the police but we recognise that they have limited options. We have no answer as to what happened to the ring. The reply we got from the management was 'these things happen'. What is that supposed to mean? A cousin asked one member of staff about the ring and her strange reply was 'I wasn't in at the weekend'. No one mentioned the weekend. Whilst things mysteriously disappear in this home I would suggest it is not fit to care for anyone vulnerable or confused.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Ash Court Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. We really appreciate you sharing your feedback with us at such a sad time for your family. We are pleased your aunt’s time with us over the two years she resided at Ash Court was generally...  

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Sue M (Daughter of Resident) published on 11 September 2020 Submitted via Website
Overall Experience

The last couple of months have been tough for everyone and throughout, the care my Mum has received has been fantastic. We can’t thank the team enough for their sacrifice and support which has helped us and my Mum massively.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Marie H (Daughter of Resident) published on 2 March 2020 Submitted via Postal Card
Overall Experience

Mum has been here for just over a year and is settled. The staff are amazing. Sometimes staff shortages put pressure on staff and don't have the time to chat to residents or take time with them - I feel for the staff. I understand this is a difficult situation and I can't praise the staff enough.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Marlene M (Resident / Service User) published on 27 February 2020 Submitted via Postal Card
Overall Experience

When I came to Ash Court I was a little apprehensive but since I've been here it's been great. The staff are fantastic and the recently introduced activities are great fun.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Maria F (Daughter of Resident) published on 4 June 2019 Submitted via Postal Card
Overall Experience

Mum has been a resident since December 2018. She has settled in well. Home is bright, well maintained and welcoming. Staff are very caring and understanding of people's needs. The family are welcomed and kept up to date regarding Mum. Friendly atmosphere. Rooms are tastefully decorated and we have been able to move personal items in. Open door policy with the manager. Would recommend Ash Court.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Anna J (Daughter of Resident) published on 17 August 2018 Submitted via Website
Overall Experience

Thank you for trying to look after my mother during her stay, however, I was wholly disappointed with the care. The staff could benefit from more training in dementia, the crisis of the manager leaving had a great impact on my mother. I live away so care needs to be making sure my mother did not spend all day in bed, hand washing, getting clean clothes daily, all of these were difficult. My mother enjoyed the food, she enjoyed the garden and you did keep her safe from escaping! But her two-month stay could not end soon enough. Being constructive, training in patience and conflict resolution would help some staff, one or two staff members were excellent. Attention to detail is important, my mother lost items, a strong level of leadership from a good manager may change the ethos to a higher level of care. My mother is now described as amenable, happy and sociable, taking part in activities, in her new care home, not at all 'challenging or aggressive' as you described. I hope your home improves in the near future and wish you well.

Reply from Clare Sheehan, Careline Advisor at Ash Court Care Home

Thank you for taking the time to make a review about the time your Mother was in residence at the care home and for your kind comments about the catering and the gardens. It is with great regret that we were unable to meet the needs of your Mother and your expectations of the care she should...  

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from G J (Resident / Service User) published on 9 August 2018 Submitted via Postal Card
Overall Experience

Ash Court is like being at home. Staff is very good and help you at all kinds of jobs. I have told my friends about them all. They are very good.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Annie M (Daughter of Resident) published on 4 June 2018 Submitted via Postal Card
Overall Experience
Lovely clean home. Caring friendly staff.
Mum loved it here. Mum enjoyed her respite stay and has said she would love to come back here.

Home visit - Manager came to visit, we were fully informed, mum was fully included in the discussion re: her care in Ash Court.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J A (Daughter of Resident) published on 10 April 2018 Submitted via Postal Card
Overall Experience

Was my Dad's first respite so I was a bit apprehensive, but he settled well. Staff were extremely helpful, caring showed lots of care and dignity. Hopefully, if a bed is available in 7 weeks he will be back for another break. We really appreciate all your care and support.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from George D (Friend of Resident) published on 10 April 2018 Submitted via Postal Card
Overall Experience
I hadn't seen my very 'old' friend for a very long time as we live so far apart.
I was quite worried about her.
However, she seems very happy and content living in Ash Court.

I was greeted with warmth and made to feel most welcome.

Facilities
Care / Support
No Rating
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
No Rating
Management
Safety / Security
Rooms
Value for Money
No Rating
Review from Barbara S (Niece of Resident) published on 10 April 2018 Submitted via Postal Card
Overall Experience

Staff have been most helpful from when my Aunt moved into the home five years ago.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from M D (Daughter of Resident) published on 20 December 2017 Submitted via Postal Card
Overall Experience
When Mum came into this home, it was another owner but has since been taken over by the new owner. She has noticed a lot of changes, that she does not like.
Staff are overworked and underpaid for what they have to do. Residents are here who should be in a nursing home not residential.

Food has deteriorated and is served late, my family bring in meals for me. Activities have improved as they employed an activities coordinator.

Reply from Clare Sheehan, Care Advisor at Ash Court Care Home

Thank you for your review, we appreciate all feedback as this helps us improve our service where required. Our meeting regarding your concerns was most helpful and I believe you are happy with the actions agreed and you now understand the reasons for the changes implemented to ensure we continue...  

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Dot T (Resident / Service User) published on 7 December 2017 Submitted via Postal Card
Overall Experience
I have lived here for four and a half years. I feel safe and comfortable. The staff are very good at their roles of caring for me. They understand my needs and my sense of humour.
We have a new chap for activities who is full of plans for the future, at present he is a breath of fresh air!

The majority of care staff are fabulous.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 03 February 2025
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeRequires improvement
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (15) & Events (0)

News
  • 18 Jun 2025

    Ash Court Care Home, run by HC-One, located in Knotty Ash, Liverpool, Merseyside, is preparing to welcome in visitors and guests from their local community to participate in this year’s...

  • 04 Jun 2025

    HC-One care homes across Britain are preparing to open their doors to welcome in visitors from their local communities to join them in this year’s Care Home Open Week celebrations...

  • 20 Nov 2024

    HC-One care homes across the UK are marking International Men’s Day on Tuesday, November 19, 2024, which aims to raise awareness of men’s wellbeing. HC-One resident’s wellbeing is a key...

Upcoming Events

There are no upcoming events for Ash Court Care Home.

Awards / Recognitions (7)

  • 30 Jan 2026Recipient: HC-One
  • 28 Feb 2023Recipient: HC-One
  • 28 Feb 2020Recipient: HC-One

Meet the Team (0)

There are no Team Members posted yet.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Ash Court Care Home to verify any information. View our terms and conditions. Ash Court Care Home has an Enhanced Service -more info.