Ash Court Care Home

Staff are always willing to help, the rooms are very clean the carers are always on hand to answer any queries. I am happy with the care my brother is receiving and most importantly

I have found the staff to be kind, caring and patient. They are also good at identifying each person's needs and meeting those needs. They are approachable and are ready to listen if anyone needs to talk to them.

From our experience, Mum is always treated with respect. Staff go beyond to support and every request is met to the full. We can go home knowing Mum is well looked after. A hairdresser is required for their well-being. On the negative side, more activities during the day are needed to prevent Mum just sitting with her memories, however, the home is trying to accommodate this. Staff do not have time for both.

My aunt seems happy and secure at Ash Court. She tells me the food is good and from my own observations the home is clean and the staff are attentive. I wonder if there could be more leisure activities eg crafts or gentle physical exercise. A link with the local primary school might be interesting and beneficial.

Really fun afternoon at the Community Day on Sunday 3rd July at Ash Court. A lot of hard work was put into preparing for the event but those who were working on Sunday went above and beyond to ensure that all the residents and family members including children had a great time. Lovely to see so many smiling faces. Extra praise must go to the person who organised the day - and of course, to the two who stole the show! Thanks to everyone involved in organising the event - look forward to the next one. You are all stars.

I have found the staff and carers are very good to me at the home. Everyone has helped me since I came here. I really like it here and I will miss everyone when I go home. I can't thank them enough.

I had Christmas lunch with my Dad at Ash Court and just wanted to say an extra “thank you” to the staff who were working that day. You all went out of your way to make it a really special afternoon for us and at 95 who knows how many more there will be? We had lunch in the conservatory so it was very light and airy, with lovely cloths on the table and silver crackers for Dad and me to pull. The food was great including a nut roast for veggie me (even though I hadn’t said before) and loads of potatoes and veg followed by trifle - gorgeous. It was a day to remember so thank you to the staff who put the music on for us, the staff who did the cooking, and last but not least, thank you particularly to the staff who served the food with a smile! See you soon.

My Great Aunt has recently died having spent two years at Ash Court. She was generally happy and the family always found the home to be clean and helpful. However, the whole experience was totally ruined in September when my aunt was starting to go downhill. At 94 we expected that but what we didn't expect was that her wedding ring would go missing whilst she was sleeping. We searched her room high and low and reported it to the management but to no avail. We also reported the incident to the police but we recognise that they have limited options. We have no answer as to what happened to the ring. The reply we got from the management was 'these things happen'. What is that supposed to mean? A cousin asked one member of staff about the ring and her strange reply was 'I wasn't in at the weekend'. No one mentioned the weekend. Whilst things mysteriously disappear in this home I would suggest it is not fit to care for anyone vulnerable or confused.

The last couple of months have been tough for everyone and throughout, the care my Mum has received has been fantastic. We can’t thank the team enough for their sacrifice and support which has helped us and my Mum massively.

Mum has been here for just over a year and is settled. The staff are amazing. Sometimes staff shortages put pressure on staff and don't have the time to chat to residents or take time with them - I feel for the staff. I understand this is a difficult situation and I can't praise the staff enough.

When I came to Ash Court I was a little apprehensive but since I've been here it's been great. The staff are fantastic and the recently introduced activities are great fun.

Mum has been a resident since December 2018. She has settled in well. Home is bright, well maintained and welcoming. Staff are very caring and understanding of people's needs. The family are welcomed and kept up to date regarding Mum. Friendly atmosphere. Rooms are tastefully decorated and we have been able to move personal items in. Open door policy with the manager. Would recommend Ash Court.

Thank you for trying to look after my mother during her stay, however, I was wholly disappointed with the care. The staff could benefit from more training in dementia, the crisis of the manager leaving had a great impact on my mother. I live away so care needs to be making sure my mother did not spend all day in bed, hand washing, getting clean clothes daily, all of these were difficult. My mother enjoyed the food, she enjoyed the garden and you did keep her safe from escaping! But her two-month stay could not end soon enough. Being constructive, training in patience and conflict resolution would help some staff, one or two staff members were excellent. Attention to detail is important, my mother lost items, a strong level of leadership from a good manager may change the ethos to a higher level of care. My mother is now described as amenable, happy and sociable, taking part in activities, in her new care home, not at all 'challenging or aggressive' as you described. I hope your home improves in the near future and wish you well.

Ash Court is like being at home. Staff is very good and help you at all kinds of jobs. I have told my friends about them all. They are very good.

Home visit - Manager came to visit, we were fully informed, mum was fully included in the discussion re: her care in Ash Court.

Was my Dad's first respite so I was a bit apprehensive, but he settled well. Staff were extremely helpful, caring showed lots of care and dignity. Hopefully, if a bed is available in 7 weeks he will be back for another break. We really appreciate all your care and support.

I was greeted with warmth and made to feel most welcome.

Staff have been most helpful from when my Aunt moved into the home five years ago.

Food has deteriorated and is served late, my family bring in meals for me. Activities have improved as they employed an activities coordinator.

The majority of care staff are fabulous.