Ash Court Care Home

Brookside Avenue, Knotty Ash, Liverpool L14 7NB
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9.4 51 Reviews
  • Ash Court Care Home, Liverpool
Ash Court care home, located in the popular area of Knotty Ash, in the eastern outskirts of Liverpool, provides personalised residential and residential dementia care in a warm and welcoming atmosphere.

The home prides itself on ensuring a friendly environment from the moment you walk through the door and the dedicated team is on hand to help residents and their loved ones every step of the way; from settling in to finding new ways to engage with life at the home.

Along with spacious and homely living areas, the home boasts a number of specially designed dining areas, providing the perfect space to share meals with fellow residents or family and friends. On those sunny summer days, the patio and landscaped garden is the ideal spot for some alfresco dining. The catering team work hard to ensure that each meal is an enjoyable and heart-warming experience for every resident and visitor to the home.

Meanwhile, the professional care team at Ash Court care home spend time getting to know residents, equipping them with the knowledge to create meaningful and enjoyable activities for each person.

In addition to the range of activities available, the team also encourage residents to take an active role in the Knotty Ash community, from building relationships with neighbours to touring the local community, there are plenty of opportunities to get involved.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 42 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Stroke

Facilities

  • Close to Local shops
  • Near Public Transport
  • Gardens
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1095
  • Self-Funded Residential Dementia Care: from £1151
  • RESPITE Self-Funded Residential Care: from £1204
  • RESPITE Self-Funded Residential Dementia Care: from £1266

These prices are only a guideline, please contact Ash Court Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Emma Leigh (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (42)

Ash Court Care Home Reviews (51)

9.4

Ash Court Care Home has a Review Score of 9.4 (9.363) out of 10, based on 9 reviews in the last 2 years.
Over all time Ash Court Care Home has 51 reviews.

Overall Experience
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Date Published
  • 51
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Reviewer Connection to Ash Court Care Home
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Total of 51, showing 41-51
Review from E T (Resident) assisted by family/friend published on 19 October 2017 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
My main concern is the food. It is prepared without much love or attention. It is usually tasteless and often not cooked properly, sometimes cold. Due to the physical and/or mental condition of many residents, they do not know what they are eating, but what is served is not good for the more able-bodied
residents. There is also a lack of choice in the food offered. Portions are very small. Desserts are not appetising. Hygiene could be better in handling things like biscuits and cups of tea.
Reply from Katie Price, Careline Advisor at Ash Court Care Home

Thank you for your comments provided regarding our care home, Ash Court. We really appreciate all feedback received as it helps us to improve our service where required. There have been many changes and improvements made to our meal service since your review. We have changed our meat supplier, and your comments were shared with our kitchen team in order for changes to be implemented. Alternative choices are being offered and the home’s management has increased their monitoring of practices around mealtimes. Weekly dining audits are also now being conducted.


One of the managers has since met with this Resident to gain further feedback and the feedback given is that the food temperatures are much better and the quality of the food is much improved too. The Resident stated that she has a varied appetite, sometimes preferring spicier dishes. The management and the Resident have agreed to work together to continue to improve the taste and choices of the food offered, as well as enhancing the mealtime experience as a whole.

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Review from Joseph P (Son of Resident) published on 22 June 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I can honestly say since my father has started living at Ash Court Care Home in January 17 I have been satisfied with the facilities and services offered by the staff. My father always tells me how happy he is to live here!
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Review from Dave D (Friend of Resident) published on 22 June 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Resident is very happy here. The staff are very good to the resident.
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Review from Winifred G (Daughter of Resident) published on 22 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my mother became a resident Ash Court Care Home the staff have done everything possible to meet her needs. She settled in quickly in a lovely caring friendly environment. Ash Court has been the best place to care for my mother and also welcome the family and keep us updated on everything my mum
does.
All the staff are really helpful and kind.
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Review from Graham W (Husband of Resident) published on 1 June 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Used for a one-week respite care. Better than many others I have used and experienced. Staff seem attentive and management seems on the 'ball'. Just a shame they will not take bookings more than two weeks before a stay. Company's accounts dept. is a joke, however, sending incorrect invoices with wrong
dates seems the norm.
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Review from A G (Daughter of Resident) published on 9 May 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Ashcourt is very pleasant place to live, very bright and very clean. All the staff are extremely pleasant, helpful and care very well for every bodies needs. Meals are varied and staff are prepared to provide alternative meals should the residents not like or not feel like what is on the menu for the
day.
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Review from D S (Wife of Resident) published on 5 May 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband has been cared for in Ashcourt for a little over four years, he has been cared for well and treated with dignity at all times.
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Review from Margaret G (Daughter of Resident) published on 3 May 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Ash Court is a very happy atmosphere. This is obviously due to the management as well as the staff who are so gentle, calm and caring with the residents. My mother has transitioned from her own beautiful comfortable home to her new home here at Ash Court. A very big thank you to the managers and staff
for making my mum feel loved.
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Review from C M (Power of Attorney of Resident) published on 9 February 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My friend has been at Ashcourt for nearly four years now and in all that time care and dignity has always been given to her. She has liked staying here and is happy staying here. I am very pleased with all the staff as they are always looking after her wellbeing and would and have recommended Ashcourt
to other people.
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Review from Wayne J (Son of Resident) published on 26 November 2015 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are very caring and understanding of peoples needs. Very good with family explaining to us the care and attention mother needed in a way better for us to understand without being offensive. The home has a warm and caring environment and the staff and residents are happy and content.
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Review from L A (Niece of Resident) published on 24 November 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My auntie enjoys the freedom she has, she can go out when she feels like it, she is always saying its like home from home, the staff are always very friendly and approachable.
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Current Review Score: 9.4 (9.363)

Overview of Review Score

The Review Score of 9.4 (9.363) out of 10 for Ash Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 9 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.611 for Ash Court Care Home is calculated as follows: ( (81 Excellents x 5) + (14 Goods x 4) + (11 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 108 Ratings = 4.611
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.752 Points relating to the number of positive Reviews for Ash Court Care Home is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4. 8 Positive Reviews ÷ 8.4 = 0.952
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 Feb 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (6)

Meet the Team (0)

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