Pighue Lane, Liverpool L13 1DG
Group: Parveen Ltd
Person in charge: Lynn Williams (Manager)
Local Authority / Social Services: Liverpool City Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 41 Service Users
Registered Care Categories*: Old Age
Single Rooms: 39
Shared Rooms: 1
Rooms with ensuite WC: 40
Weekly Charges Guide: Personal Care Single £338 – £360 (These prices are only a guideline, please contact Greenacres to find out the exact price for your requirements.)
Facilities & Services: Physiotherapy • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Television point in own room
Latest Care Quality Commission* Report on Greenacres: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
Greenacres has a Review Score of 6.1 (6.144)
The Review Score of 6.1 (maximum of 10) for Greenacres is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for Greenacres in Google's Search Results - more info
b) The score for the number of positive Reviews is 1.6 out of 5 from 1 positive Reviews in the last 2 years. (A 2 year period has been used as there were no positive reviews in the last 12 months)
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.583 for Greenacres is calculated as follows: ( (7 Excellents x 5) + (5 Goods x 4) ) ÷ 12 Ratings = 4.583
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 1.561 Points relating to the number of positive Reviews for Greenacres is based on 1 positive Reviews in the last 24 months and is calculated as follows:
3 = 3 then divided by 2 = 1.500
Target of 8.2 positive Reviews (41 registered maximum number of service users ÷ 5). 1 Reviews ÷ 8.2 Target = 0.122 , then divided by 2 = 0.061
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Review submitted from a Website Submission by Patricia H (Daughter of Resident) on Sunday 27 November 2016. Relates to November 2016.
My dad has been totally opposed to going into a home for the past two years. It had been quite a struggle to convince him that it would be best for him to be well cared for. I live in Australia so was very concerned about him being alone at home. When he finally got transferred from hospital to Greenacres back in August he surprised us all by saying how lovely the staff were and what a great place it was. He has now become permanent and has really settled in. Even playing bingo and having a singalong.He was quite a loner at home. I have spoken with the staff frequently over the telephone and they have all been lovely. This has taken a lot of stress off my shoulders.
How likely would you be to recommend Greenacres? Extremely Likely
Overall Standard: Good
Care / Support: Excellent
Treated with Dignity: Excellent
Food & Drink: Good
Safety / Security: Good
Value for Money: Excellent