Roxburgh House Care Home

Roxburgh Street, (off Brewster Street), Bootle L20 9PS

Group: A D L plc

Person in charge: Debbie O'Callaghan (Manager)

Local Authority / Social Services: Sefton Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 38 Service Users

Registered Care Categories*: Old Age

Specialist Care Categories: Alzheimer's • Cancer Care • Challenging Behaviour • Colitis & Crohn's Disease • Epilepsy • Hearing Impairment & Deafness • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Single Rooms: 38

Rooms with ensuite WC: 17

Facilities & Services: Own GP if required • Own Furniture if required • Lift • Wheelchair access • Gardens for residents • Television point in own room

Latest Care Quality Commission* Report on Roxburgh House Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 7.6 (maximum of 10) for Roxburgh House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 7 Reviews over all time. This Average Rating is also the rating value for Roxburgh House Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.429 for Roxburgh House Care Home is calculated as follows: ( (48 Excellents x 5) + (24 Goods x 4) + (12 Satisfactorys x 3) ) ÷ 84 Ratings = 4.429

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.132 Points relating to the number of positive Reviews for Roxburgh House Care Home is based on 1 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 = 3

    2. Target of 7.6 positive Reviews (38 registered maximum number of service users ÷ 5). 1 Reviews ÷ 7.6 Target = 0.132

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

7.6 Roxburgh House Care Home has a Review Score of 7.6 (7.561) from 7 Reviews


Average Ratings

  • Excellent
    4
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Roxburgh House Care Home?

  • Extremely LIKELY
    4
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Roxburgh House Care Home

  • Daughter of Resident/Service User
    4
  • Son of Resident/Service User
    2
  • Daughter-in-law of Resident/Service User
    1

Just like to say a big thank you to the manager, and all the caring staff at Roxburgh, my mums quality of life is fantastic since joining the residents of this caring care home, mum has made lots of new friends since living here, my mind is at rest knowing my mum is cared for 24/7. From mums meals, her medication, her personal care, Drs, clinics, Chiropodist, hairdresser, I can't speak highly enough of this beautiful care home, the staff treat every old person with the utmost respect. The staff are always putting on entertainment, singers, sit down keep fit, to keep the old dears entertained. They really do go beyond expectations. I really would be lost without all their help. Thank you to each and every one of the staff for looking after mum and all her friends!

How likely would you be to recommend Roxburgh House Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Nice visit to Roxburgh House Residential Care Home on Friday afternoon (28 October 2016) to celebrate a Double Party (Halloween /Resident 100th Birthday).
A big effort from the Care Home management and staff in organising this party for the Residents and visitors in attendance. Enjoyed by everyone, so a big thank you is necessary to the staff for providing food/drink and singing entertainment.

How likely would you be to recommend Roxburgh House Care Home? Likely

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Average Rating:   3.8 out of 5

I'm very happy with the care my relatives receives. I just wish her hair could be done every week.

How likely would you be to recommend Roxburgh House Care Home? Likely

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Average Rating:   3.5 out of 5

Roxburgh House is a wonderful care home.
The staff, food, facilities and activities are excellent.
My mothers quality of life has increased dramatically since living at Roxburgh House despite her mental and physical disabilities.

How likely would you be to recommend Roxburgh House Care Home? Extremely Likely

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Average Rating:   5 out of 5

My mother in law is now in failing health. She is 94 and can sometimes be difficult. (not aggressive). The staff are pleasant and respectful of her needs. They keep us informed of any issues and we have no concerns about her ongoing care.

How likely would you be to recommend Roxburgh House Care Home? Likely

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Average Rating:   3.9 out of 5

My family and myself are very happy with the love and care our mum gets here at Roxburgh House Care Home she is very happy here.

How likely would you be to recommend Roxburgh House Care Home? Extremely Likely

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Average Rating:   5 out of 5

I feel that mum is having excellent care throughout her stay here at Roxburgh House. Mum is really happy and settled, she is talking a lot more than she used to talk. Mum is eating and has a lovely appetite. She always talks lovely about the staff. I am really pleased that she is safe and happy and has made lots of friends she loves the carers and am really grateful and only wish that mum could have settled here sooner a few years ago. Thank you to everyone for all your care and support.

How likely would you be to recommend Roxburgh House Care Home? Extremely Likely

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Average Rating:   5 out of 5

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