Care Homes Owned by A D L plc

Thank you for your kind words and feedback. i am currently researching into booking an extra day in the week for someone new xx

Thank you ever so much, very fond memories of your mum xx

Thank you ever so much for your lovely comments. xx

Thank you so much, your kind words are appreciated. I have passed your feedback onto the team at Harewood Court, it is our pleasure to look after your mum. We are aware this is a difficult time for you and your family and we will continue to strive to provide your mum with the best possible care.

In Response to the review. I am the new manager at Mr C's. I have re-looked at the complaint that was raised and can see we were fully staffed at the time. Daily notes documented showed the lady was well cared for during her 24-hour stay. All rooms have a call bell system and when residents are sat in the lounge or dining room a member of staff is usually present. Residents are regularly assisted/supported to the toilet either in their room or an assessable toilet downstairs. Speaking with staff about the resident in question it was felt that not enough time had been given to the resident to settle in. As the new Manager, it upsets me to think that the family felt she was not cared for. All I can do is apologise about this and reassure anyone that The care staff are fully trained and the home is well staffed with a senior member of staff in the building at all times.