Oakhurst Court Nursing Home

Tilburstow Hill Road, South Godstone, Godstone RH9 8JY

Group: A D L plc

Person in charge: Teresa Rattenbury (Matron/Manager)

Local Authority / Social Services: Surrey County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 57 Service Users

Registered Care Categories*: Dementia • Old Age

Admission Information: Ages 65+.

Single Rooms: 57

Shared Rooms: 0

Rooms with ensuite WC: 45

Facilities & Services: Palliative Care • Respite Care • Physiotherapy • Own GP if required • Own Furniture if required • Smoking not permitted • Lift • Wheelchair access • Gardens for residents • Television point in own room

Latest Care Quality Commission* Report on Oakhurst Court Nursing Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

7.8 Oakhurst Court Nursing Home has a Review Score of 7.8 (7.758)

The Review Score of 7.8 (maximum of 10) for Oakhurst Court Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 2 Reviews over all time. This Average Rating is also the rating value for Oakhurst Court Nursing Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.4 out of 5 from 2 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.333 for Oakhurst Court Nursing Home is calculated as follows: ( (9 Excellents x 5) + (14 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 24 Ratings = 4.333

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.425 Points relating to the number of positive Reviews for Oakhurst Court Nursing Home is based on 2 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 = 3.25

    2. Target of 11.4 positive Reviews (57 registered maximum number of service users ÷ 5). 2 Reviews ÷ 11.4 Target = 0.175

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    0
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Oakhurst Court Nursing Home?

  • Extremely LIKELY
    2
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Oakhurst Court Nursing Home

  • Daughter of Resident/Service User
    2

Excellent care home. With individualised care, not just box ticking general requirements.
Both my mum and dad have Alzheimer's. Been with this care home 11 months and the home has managed to keep them together (double bed). Mum and dad are always washed, clean and relaxed when any of the family visit.
Previous home (a supposed 5* Dementia specialists) stressed my dad so much they caused him to go into crisis. They insisted on increasing his medication and adding antipsychotic drugs.
Now at Oakhurst Court, they have not needed to give him the antipsychotic medication and have reduced the dosage back to what it was a year ago.

The staff really understand the individuals behind this awful disease and do everything they can to reach the person beneath.

Can't rate this home more highly. It may not look all shiny and new but that care is exactly that, care.
Have tried the shiny and new type of home and that seemed to be their main concern, generally looking good rather than caring for the individual.

How likely would you be to recommend Oakhurst Court Nursing Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

My Father was a resident at Oakhurst Court from October 2016 until he passed away in December 2016. The care he received was fantastic. All of the staff were friendly and caring and the home had a welcoming family feel. All his needs were met with a smile and any questions we had were answered promptly. As he deteriorated, a special bed was provided to prevent pressure sores and in the final stages, the staff were constantly in and out offering him fluids, liquidised food, mouth care etc. The Doctor was called promptly when there was need and we were kept well informed. My Mother was there everyday and I was there twice a week, we were offered tea and biscuits and felt cared for and welcome.
This home had a facility whereby my Mother could book lunch with my Dad for a reasonable price which was lovely.
I highly recommend this home as a truly caring place with long term staff who have a genuine care for the residents.

How likely would you be to recommend Oakhurst Court Nursing Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Excellent

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