from L B (Daughter of Resident) published on 15 October 2024
Submitted via Website • Report
Overall Experience3.0 out of 5
Problem with one senior carer. Didn't know relative was being admitted for care, so we were left outside while they made a call. Let us inside, made another call and got our relative's name wrong. Allocated a room and they took us to the wrong one. Said they thought my relative was getting an infection
but failed to ring the doctor. Rang to ask what the problem was when relative was admitted to hospital. The second time they were admitted they failed to ring me to let me know and I found out from a doctor at the hospital 13 hours later. Then proceeded to ring the hospital when family member was in end of life. A catalogue of errors from someone who is a senior carer and supposedly has a duty of care to the people they look after. We as a family feel like we have been failed terribly by their incompetence. The other carers in the home were really nice and caring. But the bad experience we had with this one particular carer has totally put me off recommending the place to anyone else.
from Justine B (Niece of Resident) published on 21 September 2022
Submitted via Website • Report
Overall Experience5.0 out of 5
We moved my aunt in three weeks ago as she was getting very vulnerable and also very depressed, she absolutely loves it. The staff are amazing and there is always something going on.
My aunt loves the singer who comes in on a Tuesday afternoon, she has her nails done and there is a hairdresser who
comes in every two weeks which my aunt loves to have a blow dry.
Coming from sheltered housing that has had all activities taken away leaving residents isolated and very lonely, my aunt now laughs and smiles all the time, she has made lots of friends and feels extremely safe. There is also an enclosed garden where she can now go and sit out in safety and enjoy the sunshine and her e-cigarette.
I wish I had known of this home when my mum had first gone into care as she would have loved it too.
Definitely recommend it to anyone needing care.
from Susan L (Daughter of Resident) published on 8 September 2022
Submitted via Website • Report
Overall Experience5.0 out of 5
We moved Mum here following three weeks of scandalous 'care' at another 'luxury' care home, during which time her condition deteriorated shockingly. We also had trouble getting access to her at times and found Mum in a distressed state.
The staff at Cherry Tree House Care Home are so kind and gentle;
the fact they have open visiting speaks volumes. My mother is now relaxed and peaceful.
We are regular visitors and have found the consistency of the care such a relief. Thank you staff of Cherry Tree for relieving us and Mum from such worry.
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