7 Larchwood Drive, Tuffley, Gloucester GL4 0AH
Group: Woodland Healthcare Ltd
Person in charge: Jill Wilkinson (ActingManager)
Local Authority / Social Services: Gloucestershire County Council (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 40 Service Users
Registered Care Categories*: Dementia • Old Age • Younger Adults
Specialist Care Categories: Alzheimer's
Single Rooms: 36
Shared Rooms: 2
Rooms with ensuite WC: 4
Facilities & Services: Respite Care • Physiotherapy • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents
Latest Care Quality Commission* Report on Pine Tree Court: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
Pine Tree Court has a Review Score of 7.4 (7.357)
The Review Score of 7.4 (maximum of 10) for Pine Tree Court is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 3.8 out of 5 from 3 Reviews over all time. This Average Rating is also the rating value for Pine Tree Court in Google's Search Results - more info
b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 3.857 for Pine Tree Court is calculated as follows: ( (14 Excellents x 5) + (9 Goods x 4) + (8 Satisfactorys x 3) + (1 Poors x 2) + (3 Very Poors x 1) ) ÷ 35 Ratings = 3.857
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 3.5 Points relating to the number of positive Reviews for Pine Tree Court is based on 2 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 = 3.25
Target of 8 positive Reviews (40 registered maximum number of service users ÷ 5). 2 Reviews ÷ 8 Target = 0.250
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Review submitted from a Website Submission by Simon P (Son of Resident) on Wednesday 5 July 2017. Relates to June 2017.
My Dad had a recent stay at The Pine Tree Court Care Home, whilst awaiting transferring to another home closer to all our family. We cannot fault the care my dad received as the care staff are friendly and very good at what they do. All staff, right from management to the super cleaners are approachable and kind. Whenever we had a query nothing was too much trouble and we always felt reassured. Often if we were visiting we would be offered a beverage and greeted with a smile. We cannot fault the staff. The only thing that really lets the home down is the lack of investment and it could do with modernising. We would like to Thank all staff at Pine tree and keep up the good work.
How likely would you be to recommend Pine Tree Court? Likely
Overall Standard: Good
Care / Support: Excellent
Treated with Dignity: Good
Food & Drink: Good
Safety / Security: Satisfactory
Value for Money: Good
Review submitted from a Website Submission by Belinda M (Daughter of Resident) on Tuesday 27 June 2017. Relates to June 2017.
The staff were lovely and very caring. The food was alright. The lounge and dining room was satisfactory. However, the corridor to my father's room smelt of urine, his bedroom was awful, no covers on the duvet, pillows were shabby with holes in, the wall alongside the bed had dirty marks all over it. The floor was shabby and watermarked. Walls needed painting. They brought us tea on a tray, it was so old and burnt it should have been thrown away years ago. The whole place needs a makeover, the one part of the garden was okay, the rest was overgrown and not looked after. The residents were never taken anywhere, staff would sometimes take them out on their time off as they felt sorry for them, otherwise, they went nowhere at all.
How likely would you be to recommend Pine Tree Court? Extremely Unlikely
Overall Standard: Poor
Facilities: Very Poor
Care / Support: Good
Treated with Dignity: Satisfactory
Food & Drink: Satisfactory
Activities: Very Poor
Safety / Security: Good
Rooms: Very Poor
Value for Money: Don't Know
Review submitted from a Website Submission by Daniel M (Son of Resident) on Thursday 26 January 2017. Relates to January 2017.
My dad has been in care here for 7 months and I was greeted with a warm welcome which was lovely and recurring. Then the acting manager made time to speak to me as did the main care staff all very welcoming.
Over the months I noticed all the staff had a good bond with my father and always got to him and other residents asap! My father was always cleaned after meals always changed! The care was excellent and never worried about my father there.
The home is having work done to improve the building, this will make no difference as it is already very homely and cosy! I have to say they are a credit to the care industry.
How likely would you be to recommend Pine Tree Court? Extremely Likely
Overall Standard: Excellent
Care / Support: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Safety / Security: Excellent
Value for Money: Excellent
There are currently no Care Home Idol entrants who have performed at Pine Tree Court