Thirlestaine Park Care Home

Humphris Place, Off Sandford Road, Cheltenham GL53 7GA

Thirlestaine Park Care Home, Cheltenham, Gloucestershire
Thirlestaine Park Care Home, Cheltenham, Gloucestershire
Thirlestaine Park Care Home, Cheltenham, Gloucestershire

Thirlestaine Park Care Home in Cheltenham provides residential, nursing and dementia care on a short or long term basis.

Opened in 2014, the home is purpose built and provides all the comfort and luxury you would expect from a modern care home including spacious en suite bedrooms, a hair salon and nail bar, a private dining room for special occasions and much more.

Equipped to care for a range of needs, the team at Thirlestaine Park is waiting to help.

Group: Porthaven Care Homes

Person in charge: Lois Blake (Home Manager)

Local Authority / Social Services: Gloucestershire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 63 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Younger Adults

Specialist Care Categories: Alzheimer's • Cancer Care • Motor Neurone Disease • Multiple Sclerosis • Parkinson's Disease • Stroke

Admission Information: Ages 18+.

Single Rooms: 63

Rooms with ensuite WC: 63

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Separate Dementia Care Unit • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Directions:

Situated just off Sandford Road, adjacent to hospital

Visiting:

Visitors welcome anytime

Parking:

On site parking available

Latest Care Quality Commission* Report on Thirlestaine Park Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.7 Thirlestaine Park Care Home has a Review Score of 9.7 (9.712)

The Review Score of 9.7 (maximum of 10) for Thirlestaine Park Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 46 Reviews over all time. This Average Rating is also the rating value for Thirlestaine Park Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 17 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.712 for Thirlestaine Park Care Home is calculated as follows: ( (405 Excellents x 5) + (126 Goods x 4) + (14 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 546 Ratings = 4.712

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Thirlestaine Park Care Home is based on 17 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 12.6 positive Reviews (63 registered maximum number of service users ÷ 5). 17 Reviews ÷ 12.6 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    39
  • Good
    7
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Thirlestaine Park Care Home?

  • Extremely LIKELY
    42
  • Likely
    4
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Thirlestaine Park Care Home

  • Daughter of Resident/Service User
    19
  • Resident / Service User
    15
  • Wife of Resident/Service User
    3
  • Friend of Resident/Service User
    2
  • Son of Resident/Service User
    2
  • more

Care was excellent, felt that I was at home. Received respite care after breaking right arm. All the staff treated me as one of the family.

How likely would you be to recommend Thirlestaine Park Care Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My mum was very well looked after. A clean, helpful and safe place to stay, food was superb and varied. Care staff so lovely and looked after mum well. Nothing was too much trouble and I would definitely use them again for my mums care.

How likely would you be to recommend Thirlestaine Park Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

As a full-time carer, I needed a break. It was a huge relief that mum could have a respite stay at Thirlestaine Park Care Home. The environment, activity programme but more importantly the professional staff executing their work in a friendly, caring and sensitive manner to individuals who have memory difficulties are factors that gave me the confidence that mum would be well cared for whilst I had my holiday. I have nothing but praise for the staff. A truly professional service with Mum at the core from the initial enquiry telephone call to the day of discharge.

How likely would you be to recommend Thirlestaine Park Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Our mother was a resident from November 2016 until April 2017 when unfortunately she passed away. I would like to say that Mum was looked after and cared for excellently, she enjoyed her time at the home, and especially enjoyed the excellent food. Mum's health seemed to improve and she was a lot less anxious. The staff were always friendly and willing to talk to all members of the family. Having Mum in the home meant that we could relax as we knew she was safe, happy and cared for.

How likely would you be to recommend Thirlestaine Park Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My husband was in the care home for nine months and he died there a year ago.
I had to have a knee operation and my family thought it would be a good idea if I had respite care when I came out of hospital.
I had a very happy week in the care home and was treated very well and was able to return to my flat.

How likely would you be to recommend Thirlestaine Park Care Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My mother was transferred from a residential home for end of life care. The assessment was promptly and efficiently carried out by the new deputy manager. Once in your care, the nursing care my mother received was excellent. They thought ahead and arranged appropriate prescribing to ensure my mother was comfortable and free from distress. I am a retired nurse and health visitor, so I feel able to comment on nursing care.

How likely would you be to recommend Thirlestaine Park Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Lois Blake, Home Manager at Thirlestaine Park Care Home responded to this review on 23 Jun 2017:

Thank you for sharing your experience of our home and for your kind words about the team. Warm regards, Lois

My father was a resident on the nursing floor for a year. His room was pleasant and suitable for the level of care he needed. At first he was able to go to the dining room for meals, but as he became increasingly immobile, the staff brought meals to his room. They soon learnt about his preferences, and for example provided a light alternative each evening which was not on the menu, but suited him.
The staff were kind, friendly and competent. His nursing needs were well met and staff underwent special training to learn to deal with his medical needs. They kept his level of pain well under control and knew when to call in the doctor and when to deal with issues themselves. The en-suite shower room meant he was able to have his personal care met in privacy.
At the time of his passing on, the staff were fantastic. They recognised the seriousness of the situation and took appropriate action. They supported my elderly mother throughout and ensured she was not left alone afterwards.

How likely would you be to recommend Thirlestaine Park Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Poor

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Lois Blake, Home Manager at Thirlestaine Park Care Home responded to this review on 22 Jun 2017:

Thank you for such a lovely review of our home Susan. The care and nursing team are exemplary at Thirlestaine Park and their hard work and dedication to yours, and other families really is something that makes me very proud.

All staff are genuinely interested in my parents well being and care for them as best they can to very high standard. The food is consistently good. The medical assistance is very good. Highly recommended from me.

How likely would you be to recommend Thirlestaine Park Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

We moved my mum to Thirlestaine Park for palliative care. Our first contact with the nurse reassured us regarding the nursing care and impressions of the home environment were very good, not dissimilar to a 5* hotel!

The transition to the home from the hospital was well managed and quick, as was the administration. Once in her room, the level of service was exceptional. We really felt that nothing was too much trouble and the nursing and care staff, without exception, went above and beyond. We had no concerns whatsoever and would not hesitate to recommend - many thanks

How likely would you be to recommend Thirlestaine Park Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Lois Blake, Home Manager at Thirlestaine Park Care Home responded to this review on 24 Apr 2017:

Dear Charlotte, thank you for your kind words and for sharing your experience of Thirlestaine Park. Warm regards, Lois

After looking for a Care Home for my 97 year old Mother who, after refusing to move from her flat for years, finally agreed she can't manage on her own at home. We were very impressed with Thirlstane Park which was more like a five star hotel and by far the best Care Home in Cheltenham. She was on the Nursing floor and settled in immediately. She loved the staff, the meals were delicious and she could have her hair done in the Salon every week. She was a lot more awake than she was at her flat where I used to find her slumped over the side of the chair asleep when I arrived. She loved the nurses, who cover 24 hours a day. She had a good sense of humour and used to joke with them. Sadly, she passed away 3 weeks ago but it happened peacefully and painlessly with her favourite Nurse holding her hand. I am so pleased I chose Thirlstaine Park for her last days.

How likely would you be to recommend Thirlestaine Park Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Lois Blake, Home Manager at Thirlestaine Park Care Home responded to this review on 06 Apr 2017:

Thank you for such kind words about our home and the staff. The team are incredibly special here and their one aim is to make a difference in the lives of those they care for. With warm wishes to you and your family, Lois and all the team at Thirlestaine Park

1 weeks stay after a hip replacement. Very happy, relaxed atmosphere and genuine care. The food was delicious and the surroundings comfortable.

How likely would you be to recommend Thirlestaine Park Care Home? Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

The Care Manager's advice and carers input have been very helpful and they always respectful, kind and calm. Dad is well looked after, and I would highly recommend this care home as a former nurse, it has a feeling of calmness, even though they may be busy, it feels very open and has a very pleasant atmosphere.

The home has all the safeguarding and support from the Gloucestershire Mental health team to help with behavioural problems.

I think with all care homes, the key is the how happy the staff are and how happy the residents are and this certainly comes across as you walk in the building. I can only comment on one visit so unable to fully score activities and food .

How likely would you be to recommend Thirlestaine Park Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

After being let down by another care home last December (the day before my godmother was due to be assessed by them for her discharge from Hospital), we were faced with locating another home at very short notice. We visited Thirlestaine on Friday, they assessed her, arranged the move and she entered the Home the following Thursday. My godmother does not wish to leave her room (her choice), but all staff are very friendly and helpful. We have eaten ourselves from the resident's menu and it matches hotel food. With no relatives, and as we live in Devon, we rely upon our monthly visit and occasional unannounced visits by friends of my godmother to form an impression. Without exception, they have indicated how impressed they are with the home and the staff, a view that we can only echo. Before choosing the initial home, we visited and examined a number of other homes for suitability; we are pleased to say that this is superior to them all and we have no regrets about choosing Thirlestaine.

How likely would you be to recommend Thirlestaine Park Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Lois Blake, Home Manager at Thirlestaine Park Care Home responded to this review on 21 Feb 2017:

Thank you so much for sharing your experience of Thirlestaine Park and for your very kind words. Best wishes, Lois.

My husband is well looked after with kindness and tolerance. My son and myself - regular visitors - are treated very well. We are kept well informed and any organisation or requests are dealt with satisfactorily.

How likely would you be to recommend Thirlestaine Park Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

A newly built modern home with facilities for caring for 'nursing and nursing/dementia'
My relative arrived quite confused and agitated, within a few weeks she was comfortable, settled and content. The staff are friendly, kind and attentive and always willing to spent time chatting with residents, they are willing to engage with relatives to discuss residents condition and health.
I have full praise for a well run, professional home. The food is prepared and cooked on site, including proper menus etc.
The food looks good and my confused relative loves the food.

How likely would you be to recommend Thirlestaine Park Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Very good - everyone is very helpful. Wonderful.

How likely would you be to recommend Thirlestaine Park Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

My Aunt has been at Thirlestaine since January 2016 and has settled in very well. She has moderate to advanced Alzheimer's which is always going to be challenging, and the staff deal with her and the other residents brilliantly. They do not hesitate to call the doctor when it is needed, the food is great, the hairdresser comes every week and I feel that she is treated with dignity and respect by everyone. I can't recommend the place enough!

How likely would you be to recommend Thirlestaine Park Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Lois Blake, Home Manager at Thirlestaine Park Care Home responded to this review on 12 Dec 2016:

Thank you for your wonderful comments. High praise indeed! I'm particularly pleased that the teams' dedication to promoting a culture of dignity and respect is clearly evident in the care we provide. Thank you again.

The care my husband received was faultless. When the times came that I could no longer care for him at home, we were both happy for him to go to Thirlestaine where he has been several times before for respite care.
All aspects of his care were first class - the nurses and carers became close friends to both of us and I will always be grateful that he passed away peacefully among those who treated him with love and dignity.

How likely would you be to recommend Thirlestaine Park Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Our friend was admitted to the nursing floor of Thirlestaine Park with a terminal condition. He was very well looked after by attentive and caring staff. They were very good at communicating with us and asking his GP to attend when needed. He was treated with great respect and died peacefully.

How likely would you be to recommend Thirlestaine Park Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Lois Blake, Home Manager at Thirlestaine Park Care Home responded to this review on 21 Oct 2016:

Thank you for sharing your very personal experience of Thirlestaine Park and for your praise of the staff. Warm regards.

As a family we can not speak highly enough of the loving and professional care our mother was given during the last weeks of her life at Thirlestaine Park.
Our only regret was that we did not move her here far earlier.
All our interactions with management and nursing staff were the very best they could be at such an important time in our mother’s life.

How likely would you be to recommend Thirlestaine Park Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

A very happy stay - felt unrestricted - lovely staff! A new experience for me.

How likely would you be to recommend Thirlestaine Park Care Home? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Provides a friendly and secure environment. I am delighted with the service by the staff. I would be more than happy to return.

How likely would you be to recommend Thirlestaine Park Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I started here on a fortnight's respite care after being taken ill at home, but owing to circumstances it became necessary to spend another two weeks here. I have been well cared for by all the staff during my stay and I would fully recommend it on all accounts.
I was very impressed by the welcome I received by everyone, especially as I was very apprehensive about coming in a care home even on a short stay.

How likely would you be to recommend Thirlestaine Park Care Home? Likely

Average Rating: 

 3.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Satisfactory

Food & Drink: Good

Staff: Good

Management: Good

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Satisfactory

I came here for a rest after major surgery, I have been here for 2 weeks, such a lovely place. Everybody is so kind and helpful. I got the peace and quiet I needed, lots of lovely food. I am now feeling well enough to go home, I will miss the care I got here.

How likely would you be to recommend Thirlestaine Park Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I came here for respite care after a hip operation and I really feel the benefit of my three-week stay. All members of staff helped to build up my confidence with their caring and positive attitude. This was greatly helped by excellent food, a beautiful garden, thoughtfully planned rooms in a calm relaxed atmosphere.
I do feel though that the activities could be better planned, and although the staff concerned were warm and willing, people I think they could be helped by more training and support. I would certainly recommend Thirlestaine Park as an excellent care home for both short and long stay.

How likely would you be to recommend Thirlestaine Park Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Our friend has spent two months respite care at Thirlestaine Park and we cannot recommend it highly enough. All the staff and manager are very caring, considerate and extremely efficient. We wish to extend our heart felt appreciation to all who work there. We hope that when our friend needs permanent care that a room will be available.

How likely would you be to recommend Thirlestaine Park Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Terri Berry, Client Services Manager at Thirlestaine Park Care Home responded to this review on 06 Sep 2016:

Thank you for your kind words and review of our home. Should the time ever come that a more permanent arrangement is needed, we will be only too pleased to assist in whatever way we can. Best wishes, Terri

My mother was a resident in this care home for approximately 8 weeks. During this time, she was looked after by wonderful, caring staff who treated her with respect and dignity. Nothing was too much trouble. The staff were always friendly and approachable; my mother was always clean and comfortable. The home is very pleasant and my mother had a lovely room. It was nice to be able to sit out on the balcony when the weather was good and the gardens were lovely.

How likely would you be to recommend Thirlestaine Park Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I came here for a two-week stay following an accident and hospitalisation in the Lake District. I settled in well and have been very impressed with all aspects of the care and attention I have received.

How likely would you be to recommend Thirlestaine Park Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

I moved my 95-year-old mother - elderly and frail with dementia to Thurlestaine 6 weeks ago from a care home in East Cheshire. I received excellent support from Thurlestaine Park management to enable as smooth a transition as possible. Mother has been very well nursed, cared for and respected. She and I are listened to and the communication in this home is very good. The only area in which I am unable to fully comment is activities. The staff appear young and limited in their experience of how to communicate .

How likely would you be to recommend Thirlestaine Park Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

We moved my father from his home in Northern Ireland to Thirlestaine Park as his health was deteriorating and we wanted him to be close to us. I am so happy we chose Thirlestaine Park. It is a very comfortable and caring place to be. The staff are wonderful and dedicated.
The care he received was fabulous and I am so grateful to everyone there for making his stay so relaxed. He was in the final stages of cancer and I am very happy to say that I couldn’t have asked for better care. Thank you.

How likely would you be to recommend Thirlestaine Park Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My father was resident at Thirlestaine Park from Jan 2015 till his death at the end of February 2016. Throughout his time there he received excellent care, increasing as he became progressively more frail. The staff were always cheerful and compassionate to him and to me. They were fully appreciative of his wish to maintain as much independence as possible and sensitive to this as he became more reliant on their care. A peaceful very comfortable environment, comfortable rooms and excellent communal space.

How likely would you be to recommend Thirlestaine Park Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Terri Berry, Client Services Manager at Thirlestaine Park Care Home responded to this review on 11 Aug 2016:

Dear Rosalind, thank you for sharing your personal experience of Thirlestaine Park. I will pass on your feedback to the whole team. Warm regards, Terri

All the staff were helpful and supportive during this very difficult transition for my mum from the home she had lived in for 62 years and where she had envisaged ending her days, to being looked after in somewhere she didn't know. They are all very kind and considerate and Mum is more settled as time goes on. At 99, she chooses not to join in all of the activities on offer but is always asked. The staff have also been considerate of my sister's and my needs as have had to come to terms with this period of Mum's life. The facilities are excellent, but it is the people who make this a home.

How likely would you be to recommend Thirlestaine Park Care Home? Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

Terri Berry, Client Services Manager at Thirlestaine Park Care Home responded to this review on 04 Aug 2016:

Dear Wendy. Thank you for sharing your personal experience of Thirlestaine Park. I am delighted to hear that we have been able to support you all during this transition. All of the team work hard to facilitate such change and they will be very happy to hear your feedback. Thank you, Terri

I have been staying here for several months now, and I must say that I have enjoyed every minute. The staff are extremely caring and kind and always available when you need them.

How likely would you be to recommend Thirlestaine Park Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

This is a very modern and well equipped care home. Mum was happy in the home and with the loving and caring support of the staff has improved significantly. Her only concern is the low number of residents in the newly built care home. This will improve with time. Highly recommended.

How likely would you be to recommend Thirlestaine Park Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

We moved my husband into this care home when our previous on had to close it's nursing wing. He, we and the carers here have all had to adapt to new ways regimes etc. but in spite of one or two minor glitches things are going very well and my husband has settled in happily. The most difficult part of each day is around the time of the evening meal when many of the residents require a lot of help with feeding whilst others (my 90 yr old husband especially) want nothing more than to be put to bed. The number of carers often seems to be inadequate for the tasks required of them at this time but they remain kind and as helpful as possible.

How likely would you be to recommend Thirlestaine Park Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I was impressed by the treatment I received here.

How likely would you be to recommend Thirlestaine Park Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

This home is very welcoming; staff treat the clients and families with dignity and respect. The meal choice is good and well cooked; we were always offered a drink as visitors. The only constructive criticism I have is that we took my mum outside in the wheelchair and got into a small back locked garden, we didn't have the code to get back in and there was no way of contacting anyone. There should be a call bell/alarm or someway of contact.

How likely would you be to recommend Thirlestaine Park Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

The Thirlestaine Care Home in Cheltenham is superb in every way - excellent staff, outstanding care, excellent food.
A happy caring home, marvellous interaction with all staff, a happy place to be. I have stayed there twice for post operation respite, this home is excellent. Staff are outstanding.

How likely would you be to recommend Thirlestaine Park Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Terri Berry, Client Services Manager at Thirlestaine Park Care Home responded to this review on 08 Jun 2016:

Dear Dawyne, thank you so much for sharing your personal experience of Thirlestaine Park. It is superb to hear such amazing comments about the team and I will make sure this is shared with them. Very best wishes, Terri

A welcoming and supportive care home. The staff are excellent. They work well in a team and appear to be valued by the management. It's a happy place.

How likely would you be to recommend Thirlestaine Park Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Sara Morrissey, Home Manager at Thirlestaine Park Care Home responded to this review on 20 Apr 2016:

Thank you for taking the time to share your experience of Thirlestaine Park. The team do indeed work very well together and I will make sure that your comments are shared with them. We take pride in everything we do here but most importantly, we enjoy it. We are indeed a happy home! With best wishes, Sara.

My 93 year old mother needed respite care after a fall at Christmas before returning home to Devon. After research Thirlestaine seemed to offer all that was needed. Good inspection report, modern roomy building, modern, clean, friendly staff and quiet atmosphere. Everywhere fresh and bright with pictures and flowers. From initial meeting with manager, assessment at home, care for four weeks, good amenities for family visits, and sincere good wishes on leaving - we couldn't have wished for anything more or a more positive experience. Hopefully this has given mother a positive insight into residential care when the time comes.

How likely would you be to recommend Thirlestaine Park Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Terri Berry, Client Services Manager at Thirlestaine Park Care Home responded to this review on 18 Mar 2016:

Thank you for taking the time to review our home. I'm so very pleased that Thirlestaine Park met your expectations and that we were able to help your Mother at such a difficult time. Very best wishes to you all, Terri

We chose Thirlestaine House care home for my mother because it ticked all the boxes for her needs. We as a family were warmly welcomed on every visit and we enjoyed using the comfortable facilities. Mum needed lots of nursing especially in her last days. The nursing staff were wonderful, caring and thoughtful and carried out their duties very expertly, and after mum passed away she and her family were treated with dignity, by all the staff at the home. For this we are so grateful it helped mum and her family through a very difficult journey. Thank you to everyone.

How likely would you be to recommend Thirlestaine Park Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

Terri Berry, Client Services Manager at Thirlestaine Park Care Home responded to this review on 18 Mar 2016:

Thank you for these kind words which will mean a great deal to the team when I share them. For us, supporting the family and friends of our residents, as well as caring for the resident themselves, is of equal importance. I'm very glad that we were able to provide you with comfort at such a difficult time. Wishing you the very best, Terri

Enjoyed my stay very much.

How likely would you be to recommend Thirlestaine Park Care Home? Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Terri Berry, Client Services Manager at Thirlestaine Park Care Home responded to this review on 11 Jan 2016:

Dear Derek, I'm so glad to hear you enjoyed your time with us at Thirlestaine Park. Do come back and see us anytime! Warm wishes, Terri

Everything is very well managed but could do with a TV engineer on site.

How likely would you be to recommend Thirlestaine Park Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Terri Berry, Client Services Manager at Thirlestaine Park Care Home responded to this review on 11 Jan 2016:

Dear John, thank you so much for your review of our home. The issues regarding your television were brought to my attention and I am very sorry for any inconvenience caused. There was a slight problem with that particular TV in respect of programming but this is now fully resolved. Best wishes, Terri

I received excellent care. The room and public lounges were very comfortable and beautifully furnished. The food was very good, with plenty of choice. Plenty of activities arranged, although I didn't join in all of them. Once a fortnight, a pub lunch was arranged - very good! I was in the care home for 7 weeks as my wife had surgery - she is my full time carer. This is the second time I have been in Thirlestaine and would be happy to go again should the need arise.

How likely would you be to recommend Thirlestaine Park Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Excellent care, clean and quiet premises.

How likely would you be to recommend Thirlestaine Park Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

All staff interact with residents, despite my mother and the other residents on her floor having dementia, they never speak to them in any other way than if they did not have dementia.
The non-medical manager was hoovering on a day when there was no domestic. One non-health care worker regularly walks mother around the garden and sings with her.
Good communication from all the staff, one health care has request for a written piece about mother's childhood as she is not English.

How likely would you be to recommend Thirlestaine Park Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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