
The care at Thirlestaine Park is second to none.Sarah H(Daughter of Resident/Service User)

My experience of Thirlestaine Park has always been amazing.R W(Granddaughter of Resident/Service User)

I feel confident I have chosen the best home for my aunt.E W(Niece of Resident/Service User)

The care at Thirlestaine Park is second to none.Sarah H(Daughter of Resident/Service User)

My experience of Thirlestaine Park has always been amazing.R W(Granddaughter of Resident/Service User)

I feel confident I have chosen the best home for my aunt.E W(Niece of Resident/Service User)

Located in the historic spa town of Cheltenham, Thirlestaine Park Care Home provides a peaceful and tranquil setting for its residents to receive exceptional residential, dementia, nursing and respite care. Opened in 2014, Thirlestaine Park is purpose built to deliver professional, high-quality care in a luxurious yet modern environment.
Thirlestaine Park boasts numerous facilities designed with its residents in mind, including multiple living and dining rooms, a hair and nail...
Care Provided by Thirlestaine Park Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 63 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The home provides person-centred dementia care, as well as respite stays for those seeking a short-term break or convalescence care following illness or surgery.
This assessment helps them to fully understand the level of care and support required by each individual and to ensure that they are able to meet those care needs.
For those requiring nursing care, you may be eligible for Funded Nursing Care (FNC). If awarded, this contribution will be deducted from your weekly fee.
Please call them to discuss availability and arrange a visit.
The price(s) shown are provided by the care home. Contact Thirlestaine Park Care Home for full pricing details and T&Cs.
Contact Thirlestaine Park Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Porthaven Care Homes
- Private Owned
Person in charge
- Anna Satora (Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (63)
- Single Rooms with ensuite Wet Room (63)
Visiting
- Visitors are welcome at any time.
Parking
- Ample parking available on site.
Thirlestaine Park Care Home Reviews (147)
Thirlestaine Park Care Home has a Review Score of 9.6 (9.632) out of 10, based on 15 reviews in the last 2 years.
Over all time Thirlestaine Park Care Home has 147 reviews.
My Aunt has been in this home for 3 years and on the whole it has been very good on all counts. (Only exceptions being on the odd occasions when short staffed).
Thank you for your review of Thirlestaine Park. We are glad to hear that your Aunt is enjoying our home. As for your other feedback, we will take this on board. If you require anything else, please do not hesitate to contact us.
My experience over the past couple of years, by and large has been great. I believe my dad is cared for, supported and helped by all in a 'family' way. My only negative would be that I do not think there is a huge amount of activities - one a personal basis for my dad regularly. He would love to get out more - very disappointed that when the minibus went out of action - there has been no alternative!
Thank you for your review of Thirlestaine Park. We are glad to hear that your Dad is cared for and supported well in our home. We appreciate your honest feedback, our team will of course take your request into consideration. If you require anything else, please do not hesitate to contact us.
My mother required respite care after a fall. The staff from administration to nursing care could have not been more accommodating. On her birthday they sang to her. If my mother did not like the menu the chefs would cook something else for her. Her room is spacious and looks out on to a courtyard garden which is beautifully kept and is calm and peaceful. I feel that my mother is very well looked after and safe in their professional care.
Thank you for your kind review of Thirlestaine Park. We are pleased to hear that your mother is happy and enjoying her stay in our home.
My stay at Thirlestaine was just what I needed. All staff were lovely. If I need respite care again in the future I wouldn't hesitate to go to Thirlestaine. Ps the bed could have been a little more comfortable and the choice of vegetarian food was very limited.
I am glad to hear you would stay with us again should you need to. I will share your feedback with the team to see how we can improve.
As a family who live far away from Cheltenham, we are all very happy with the care that mum receives as a resident of Thirlestaine. She had made new friends and seems to be thriving. We feel confident about her health and her safety.
Thank you for your feedback. It is great to hear you feel confident that your mum is in safe hands at Thirlestaine Park.
Over the years of visiting my mother-in-law, I have greatly appreciated the care she receives. The key to this has been the staff, who are exemplary and consistently go above and beyond. The one area where further improvement could be made for her is greater involvement in trips and outings. However the entertainment is excellent! Thanks for everything you do.
Thank you for leaving a thoughtful review of Thirlestaine Park. We really appreciate your kind words. If you would like to discuss your feedback further, please get in touch. Our doors are always open!
Generally very pleased with service/care provided. One or two issues with communication to Mum's care, but some to be expected.
Thank you for your review. I am glad to hear you are happy overall with our home. We will, however, take your feedback on board and should you ever wish to discuss anything further please do come and speak to me.
Thirlstaine Park, was stand out when visiting prospective facilities to place mum, and remains absolutely at the top of their game.
Thank you for your incredibly positive feedback. It is fantastic to hear you and your sister are happy with our home and the care your mum receives.
Every one of the staff have shown care and compassion to both my mum and my family, throughout our unfortunately short stay here.
Nothing was too much trouble.
The rooms are well furnished, airy and spacious. Communal lounges are also well appointed.
Thank you for taking a moment to leave us a review during this difficult time. It was an honour to care for your mum during her stay with us.
My friend went into Thirlestaine Park for care and end of life. I can't tell you how impressed I was with her care. All the carers and nurses treated her professionally and with great dignity. The manager and reception staff are very kind and supportive to her and me and all her friends. Nothing was too much trouble. I will be singing their praises of this home and its staff and highly recommending it. Thank you all so much for all you did for me and my friend.
Thank you for taking the time to share such kind words about Thirlestaine Park. It means so much to us to hear that your friend was treated with dignity and compassion, and that you and her loved ones felt supported throughout her time with us.
I entered Thirlestaine Park Care Home in indifferent general health and slow-healing ulcers on both legs after bedrest for several weeks. I was impressed by the attention and kindness of all the cards, and the general cheerfulness of the whole house. Physio and support from the medical staff and carers led to my independence in nearly all personal care. I have also felt able to undertake gentle gardening which cheered my medical and mental health.
It is fantastic to hear you have seen improvements in your independence since joining us at Thirlestaine Park. It is a pleasure to have you with us!
A very happy home. The staff are very helpful and nothing is too much trouble. The food is excellent, just like home and the rooms are all very warm. All in all a very nice home.
Thank you for your feedback. It is amazing to hear you feel ours is a happy home.
My experience of Thirlestaine Park has always been amazing. The staff here have always been so reliable and always very welcome to help. The receptionist staff are always welcoming with a smile. The administrator is continuously knowledgeable. Always very clean. The staff make the place!
Thank you for your complimentary review, especially in regards to our lovely receptionists and administrator!
My experience at Thirlestaine Park Care Home has always been positive. The staff are friendly throughout the home. The carers are kind and attentive, admin staff and management are helpful and the housekeeping team ensure the home is kept clean and tidy at all times. The rooms are spacious, warm and welcoming. The most positive aspect is the positivity within the home, together with a homely feel. I would definitely recommend Thirlestaine Park as a care home. It's important to add that the food always looks amazing and the dining room is very well presented.
Thank you for your five-star review. I will be sure to share your positive feedback with the rest of the team.
My sister and I had to find help for our mother, who has dementia, quickly and calmly when our stepfather broke his hip and was in hospital for 3 weeks. The client services manager and the team at Thirlestaine Park House were all fantastic and came to the rescue with speed and kindness. I would have no hesitation in recommending them.
I am glad to hear we were able to provide support for you and your mother during such a difficult time. I do hope your stepfather has recovered well, and please know that you are all always welcome at Thirlestaine Park.
We are very pleased with the care my mother is receiving. The staff are caring and patient and do their best to meet Mum's complex needs. We are particularly pleased this year to see the improvements to the garden, which many of the residents enjoy, and the range of activities no available. Also, praise is due to the kitchen, cleaning and maintenance staff who do a great job and are friendly to the residents (and visitors!).
Thank you for your well-rounded feedback. We are always keeping an eye out for ways to improve our home, so it is great to hear you are happy with the recent changes made to our lovely outdoor spaces. I will be sure to share your feedback with the rest of the team.
Her stay has been most satisfactory. Her health has improved considerably after a start when she was very poorly. Staff have been excellent. Would recommend Thirlestaine highly.
I am glad to hear your wife is feeling better after her stay with us. We always endeavour to assist our respite residents in getting back on top form so they can comfortably and confidently return to their beloved homes should they wish to.
The nurses who looked after her were very caring, and there were support staff who would make the day seem better with smiles and laughter. I always felt that my sister was in good hands and that she was clearly content.
After she passed away, I felt sorry that I would have no cause to return to Thirlestaine!
Thank you so much for taking the time to write us such a lovely review. We really do appreciate people leaving feedback. I am so pleased that you found our home to be welcoming and our staff team are so friendly. You are always more than welcome to visit, even if just for a cup of tea and a slice of cake.
There is always a variety of activities daily to keep the residents happy and keeping them occupied. The staff always have a great attitude and make you feel extremely welcoming every visit.
Thank you very much for your kind review, and the recognition of all the staff that contribute towards life in our home for our residents. They truly appreciate such feedback and will be really pleased that you have acknowledged their dedication.
I would recommend this care home to anyone wanting to place their loved one into a friendly, respectful and vigilant environment. This was my first time experiencing a care home environment where my mum needed nursing respite. The high level of attention and care, the welcome we received and the home-from-home feeling, allowed me to not worry at all. The food was of a high quality and offered lots of choice. Two tiny things that would have made it exceptional would have been to have a wheelchair available at the entrance when I arrived with mum (coping with an extremely off-colour person, luggage and car parking by self was hard to navigate), however, one was found very quickly along with staff members who assisted! And the side rails on the bed were not fitted on the first night which meant mum slept in her chair - again quickly rectified early next morning. Mum came out rested, with renewed confidence. I wish an equivalent resource was available for carers to go to! Thank you, team.
Thank you for your lovely review, and we are glad that the concerns noted were dealt with promptly and efficiently. The whole of the staff team will also really appreciate your feedback about the quality of our care and dining experience in a truly home-from-home environment. One of our...
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 13 January 2018Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (19) & Events (1)
- 01 Sep 2026
Throughout August, our home’s garden renovations were well underway, thanks to our wonderful residents and team. After the heat of June and July, our garden needed rejuvenating and our residents...
- 27 Jul 2026
We were thrilled to welcome the amazing JB Steelpan Music to our care home for an unforgettable show! Julie’s vibrant performance filled the room with pure joy, and it was...
- 14 Jul 2026
We are thrilled to announce that we have been named a Top 10 Medium Provider by later life care platform Lottie. Lottie's winners are selected based on a robust, data-driven...
- 25 Sep 2026Organiser: Thirlestaine Park Care Home
Awards / Recognitions (16)
- 14 Jul 2026Recipient: Porthaven Care Homes
- 30 Jan 2026Recipient: Porthaven Care Homes
- 01 Jan 2026Recipient: Porthaven Care Homes
Accreditations
There are no accreditations posted yet for Thirlestaine Park Care Home.
Meet the Team (7)

Hello, my name is Anna Satora, and I am the Home Manager here at Thirlestaine Park.
I have a Bachelor's Degree in Nursing, and I am passionate about working within the senior care sector.
My focus is on providing the best possible care for all of our residents, and I strongly believe that there is always something we can do to improve the quality of our residents' lives.
I am here to offer support to our residents, their loved ones and my team. For anybody considering care for themselves or for a loved one, our doors are always open should you wish to visit us and find out more.

Hello, my name is Sherin, and I am the Deputy Home Manager here at Thirlestaine Park.
I am a nurse with 15 years of experience in the care sector. I have been in management for 8 years, supporting and guiding staff in delivering high-quality, compassionate care.
What matters most to me is our residents. I make it my priority to be present, to listen, to offer reassurance and to support their physical and emotional well-being. I believe feeling heard, respected and cared for truly changes a person's quality of life.
I am a mum to two wonderful girls, which has shaped the way I care: with patience, empathy and compassion. I truly believe the smallest acts of kindness can have the biggest impact on somebody's day.

Hello, my name is Jake Lines, and I am the Client Services Manager here at Thirlestaine Park.
I have five years of experience working in the care sector.
As a Client Services Manager, I love building relationships with our residents and their loved ones. I often find that everyone has such interesting stories to tell and it is always a joy to hear them. All my experience working as a Client Services Manager has been incredible, and I feel privileged that I am able to support families and loved ones through their journey into care.

Hello, my name is Rina, and I am the Residential Dementia Care Manager at Thirlestaine Park.
I started my career in the Philippines as a midwife. Since moving to the UK in 2003, I have worked in the care home sector.
I have a passion for caring for seniors and particularly our residents living with dementia. I strive to provide high-quality person-centred care and support for our residents.

Hello, my name is Tracey, and I am the Residential Care Manager here at Thirlestaine Park.
I have worked in various business sectors throughout my career; however, venturing into adult health care was the best career decision I ever made. I thoroughly enjoy meeting, caring for and working with such a diverse community.
In 2023, I achieved my Level 5 in Leadership and Management in Adult Care with my optional subjects in Staff Appraisals, Dementia Care, End of Life Care and Infection Prevention and Control. I hope to commit to further learning experiences soon.
I am passionate about the well-being of our residents and team and always make myself aware of everybody's uniqueness, being available throughout the day to stop for a catch-up or to provide support through difficult times with compassion and respect.
I take responsibility for all aspects of care and support delivered for our residential residents and always work in line with relevant legislation, regulations and local policies and procedures.
I am a very organised and responsible individual with high standards, and I always look for ways to continually add to my experience and improve upon my knowledge.

Hello, my name is Josie Sumner, and I am the Activities and Wellbeing Coordinator here at Thirlestaine Park.
I studied social care in college in the 90s and have worked in care homes and in the community as a carer since I was 18. I enjoy working in activities as I love helping our residents achieve stability and mental wellbeing in a new environment. Seeing our residents smile and have fun fills me with joy.
I live in Evesham with my dog Maisie, and I have two grown sons.

Hello, my name is Jessica, and I am the Home Trainer here at Thirlestaine Park.
I have worked in the care sector for 31 years, and during that time, I have developed a real passion for supporting both residents and the teams who care for them.
I originally started my career with Porthaven in 2017 as a Residential Care Manager, and I have been a Home Trainer since 2023. I currently work both at Thirlestaine Park and for our sister home, Cotswold Gate in Burford.
I use my experience to help build team member confidence, skills and understanding, so they can provide the highest standards of person-centred care. I believe that compassionate, well-trained team members are key to creating safe, happy and welcoming homes, and I take great pride in playing a part in ensuring our residents and their families feel supported, respected and reassured.
Frequently Asked Questions about Thirlestaine Park Care Home
What types of Care is Thirlestaine Park Care Home registered for?
Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Thirlestaine Park Care Home have?
There are 63 Single Rooms.
What are the Facilities & Services at Thirlestaine Park Care Home?
Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Thirlestaine Park Care Home to the centre of Cheltenham?
0.9 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Thirlestaine Park Care Home to verify any information. View our terms and conditions. Thirlestaine Park Care Home has an Enhanced Service -more info.