Thirlestaine Park Care Home

My Aunt has been in this home for 3 years and on the whole it has been very good on all counts. (Only exceptions being on the odd occasions when short staffed).

My experience over the past couple of years, by and large has been great. I believe my dad is cared for, supported and helped by all in a 'family' way. My only negative would be that I do not think there is a huge amount of activities - one a personal basis for my dad regularly. He would love to get out more - very disappointed that when the minibus went out of action - there has been no alternative!

My mother required respite care after a fall. The staff from administration to nursing care could have not been more accommodating. On her birthday they sang to her. If my mother did not like the menu the chefs would cook something else for her. Her room is spacious and looks out on to a courtyard garden which is beautifully kept and is calm and peaceful. I feel that my mother is very well looked after and safe in their professional care.

My stay at Thirlestaine was just what I needed. All staff were lovely. If I need respite care again in the future I wouldn't hesitate to go to Thirlestaine. Ps the bed could have been a little more comfortable and the choice of vegetarian food was very limited.

As a family who live far away from Cheltenham, we are all very happy with the care that mum receives as a resident of Thirlestaine. She had made new friends and seems to be thriving. We feel confident about her health and her safety.

Over the years of visiting my mother-in-law, I have greatly appreciated the care she receives. The key to this has been the staff, who are exemplary and consistently go above and beyond. The one area where further improvement could be made for her is greater involvement in trips and outings. However the entertainment is excellent! Thanks for everything you do.

Generally very pleased with service/care provided. One or two issues with communication to Mum's care, but some to be expected.

Thirlstaine Park, was stand out when visiting prospective facilities to place mum, and remains absolutely at the top of their game.

The rooms are well furnished, airy and spacious. Communal lounges are also well appointed.

My friend went into Thirlestaine Park for care and end of life. I can't tell you how impressed I was with her care. All the carers and nurses treated her professionally and with great dignity. The manager and reception staff are very kind and supportive to her and me and all her friends. Nothing was too much trouble. I will be singing their praises of this home and its staff and highly recommending it. Thank you all so much for all you did for me and my friend.

I entered Thirlestaine Park Care Home in indifferent general health and slow-healing ulcers on both legs after bedrest for several weeks. I was impressed by the attention and kindness of all the cards, and the general cheerfulness of the whole house. Physio and support from the medical staff and carers led to my independence in nearly all personal care. I have also felt able to undertake gentle gardening which cheered my medical and mental health.

A very happy home. The staff are very helpful and nothing is too much trouble. The food is excellent, just like home and the rooms are all very warm. All in all a very nice home.

My experience of Thirlestaine Park has always been amazing. The staff here have always been so reliable and always very welcome to help. The receptionist staff are always welcoming with a smile. The administrator is continuously knowledgeable. Always very clean. The staff make the place!

My experience at Thirlestaine Park Care Home has always been positive. The staff are friendly throughout the home. The carers are kind and attentive, admin staff and management are helpful and the housekeeping team ensure the home is kept clean and tidy at all times. The rooms are spacious, warm and welcoming. The most positive aspect is the positivity within the home, together with a homely feel. I would definitely recommend Thirlestaine Park as a care home. It's important to add that the food always looks amazing and the dining room is very well presented.

My sister and I had to find help for our mother, who has dementia, quickly and calmly when our stepfather broke his hip and was in hospital for 3 weeks. The client services manager and the team at Thirlestaine Park House were all fantastic and came to the rescue with speed and kindness. I would have no hesitation in recommending them.

We are very pleased with the care my mother is receiving. The staff are caring and patient and do their best to meet Mum's complex needs. We are particularly pleased this year to see the improvements to the garden, which many of the residents enjoy, and the range of activities no available. Also, praise is due to the kitchen, cleaning and maintenance staff who do a great job and are friendly to the residents (and visitors!).

Her stay has been most satisfactory. Her health has improved considerably after a start when she was very poorly. Staff have been excellent. Would recommend Thirlestaine highly.

After she passed away, I felt sorry that I would have no cause to return to Thirlestaine!

There is always a variety of activities daily to keep the residents happy and keeping them occupied. The staff always have a great attitude and make you feel extremely welcoming every visit.

I would recommend this care home to anyone wanting to place their loved one into a friendly, respectful and vigilant environment. This was my first time experiencing a care home environment where my mum needed nursing respite. The high level of attention and care, the welcome we received and the home-from-home feeling, allowed me to not worry at all. The food was of a high quality and offered lots of choice. Two tiny things that would have made it exceptional would have been to have a wheelchair available at the entrance when I arrived with mum (coping with an extremely off-colour person, luggage and car parking by self was hard to navigate), however, one was found very quickly along with staff members who assisted! And the side rails on the bed were not fitted on the first night which meant mum slept in her chair - again quickly rectified early next morning. Mum came out rested, with renewed confidence. I wish an equivalent resource was available for carers to go to! Thank you, team.