Thirlestaine Park Care Home

Humphris Place, Off Sandford Road, Cheltenham GL53 7GA
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9.7 143 Reviews
  • Thirlestaine Park Care Home, Cheltenham
Located in the historic spa town of Cheltenham, Thirlestaine Park Care Home provides a peaceful and tranquil setting for its residents to receive exceptional residential, dementia, nursing and respite care. Opened in 2014, Thirlestaine Park is purpose built to deliver professional, high-quality care in a luxurious yet modern environment.

Thirlestaine Park boasts numerous facilities designed with its residents in mind, including multiple living and dining rooms, a hair and nail salon, an activities and wellbeing room and a private dining room for celebrating special occasions with a personalised three course meal. Thirlestaine Park also has its own secure landscaped gardens perfect for enjoying a morning stroll, some exercise or simply a cup of tea with a view! All residents at Thirlestaine Park have their own spacious and stylish bedrooms with an en suite wetroom.

Thirlestaine Park's staff include a creative and enthusiastic activities and wellbeing team, who plan an inventive and engaging weekly schedule full of events tailored towards their residents interests and hobbies.
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Care Provided by Thirlestaine Park Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 63 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Those care needs.

Contact Thirlestaine Park Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Thirlestaine Park Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Anna Satora (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (63)
  • Single Rooms with Ensuite Wet Room (63)

Visiting

  • Visitors are welcome at any time.

Parking

  • Ample parking available on site.

Thirlestaine Park Care Home Reviews (143)

9.7

Thirlestaine Park Care Home has a Review Score of 9.7 (9.655) out of 10, based on 14 reviews in the last 2 years.
Over all time Thirlestaine Park Care Home has 143 reviews.

Overall Experience
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Date Published
  • 143
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Reviewer Connection to Thirlestaine Park Care Home
  • 51
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  • 10
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  • 7
  • 4
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  • 1
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Total of 143, showing 81-100
Review from G G D (Respite Resident) published on 5 November 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I came to Thirlestaine Park Care Home after a "whole new knee operation" on the 12th of October. I have enjoyed my stay, the nurses were supportive and the food extremely good over my two-week visit. A friendly atmosphere, with a lovely garden to walk in.
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Review from C J (Respite Resident) published on 31 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After working as a senior staff nurse at a hospital for 27 years and being, due to ill health, retired, due to a rare brain condition with a DNR status in place; I can be objective in giving opinions from the aspect of senior nurse .... to a patient with a chronic life-shortening disease of the brain.
I
carefully chose my respite with family and carer and here I am, which is a beautiful, well run, friendly and homely place. I consider myself lucky to be here. The multidisciplinary team, from housemaids, to carers and managers, all work together putting individual and patient care first.
The staff are kind and really do care about the extremely high standard of care they deliver. Nothing is too much trouble and it is a home from home. I shall use on a regular basis if there is availability.
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Review from Ann K (Resident) published on 15 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have had a most enjoyable stay here.
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Review from Richard N (Resident) published on 15 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A full, professional service that is a joy to behold with caring staff who are concerned about their residents.
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Review from C D (Sister-in-law of Resident) published on 27 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As a family, we have been very pleased with the care of our relative.
We feel she is comfortable and feels safe in this environment, which is reassuring for us.
We like the activities which are on offer and above all, we are pleased with the care and friendliness shown by all the staff.
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Review from Eileen L (Resident) published on 11 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The kindness of the staff was exceptional. The food there was always a choice and of such quality to tempt sick patients.
I personally enjoy the company of others and there are T.V. Rooms and lounges available with varied activities to be enjoyed should you wish to take part.
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Review from N A (Resident) published on 24 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My stay here at Thirlestaine Park has been very therapeutic and extremely helpful.
I was in extreme pain on arrival and my welcome here was such that I was put at ease immediately.
The care given to me by both nursing staff and carers has been excellent at all times, I am now well enough to go home.
It
is a beautiful place and I would recommend to all those in need (and their families).
First class care and good food.
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Review from P C (Daughter of Resident) published on 9 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
You have been caring for my Mum for the past 7 months and sadly my father was taken ill and he too came into Thirlestaine Park for the last 3 weeks of his life.
The care that he received was outstanding - the love and understanding were outstanding.
My siblings and I spent the last 3 days of his life
with him and without exception, every person working at Thirlestaine was professional, compassionate and caring to all of us.
Everyone went well beyond the call of duty.
We can't thank you enough.
Reply from Kim Mulford, Home Manager at Thirlestaine Park Care HomeThank you so much for sharing your experience of our home. I will ensure the whole team hear your wonderful feedback. Warm wishes.
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Review from A P (Daughter of Resident) published on 7 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care for my father was exceptional in every way. The staff were always on hand - checking my father and the whole family way beyond the call of duty. I cannot thank every single member of staff enough for everything they did for him and us.
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Review from Jackie A (Respite Resident) published on 13 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I came to this home for a limited period for respite care after a back operation, although I am conscious that most of the residents, because of their needs, are there for longer term. During the first few days of my stay, I suffered a critical medical condition. The staff were excellent in their response
and ensured I was taken to the critical ward at hospital. One member of staff was very involved in this and I am very grateful for their care. Five days after I returned to the home as I was in a very anxious state. I received excellent support and encouragement to return to my own home.
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Review from C B (Daughter of Resident) published on 9 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father was admitted following a diagnosis of myeloma. We knew the home very well as my mother had been a resident there for the past seven months. Her care has always been outstanding.
All members of staff, without exception, looked after our dad with professionalism, compassion, gentleness and
love - nothing was ever too much for them and they guaranteed his dignity and well being to the end.
He lasted just three weeks in the home but they made his life as easy and pain-free as was possible.
They were amazing with our entire family and so caring with our mum who outlives our dad.
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Review from Katie H (Resident) published on 13 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am pleased to have chosen Thirlestaine Park for my respite care following shoulder replacement surgery. Right from the moment I arrived the welcoming care was evident throughout my stay. All my needs were anticipated and taken care of by the efficient and cheerful staff. Nothing was too much trouble.
There is a good atmosphere in the home among the residents too. In all, it has been a good experience for me, and in many ways, I am sorry to say goodbye - for now anyway! Thank you to everyone.
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Review from S C (Resident) published on 12 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience at Thirlestaine Park has been a fantastic time. Nothing is too much trouble and all the staff are second to none. Everyone workes together and that is shown by the standard throughout the home.
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Review from Sandra S (Daughter of Resident) published on 16 May 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father came to Thirlestaine as he had high dependency nursing needs and I wanted somewhere who could care for him until the end. Like anyone I felt guilty about having to take this step but from my initial call, I could not have been more impressed by the professionalism of everyone involved. The
home is beautiful, clean, welcoming and the food is fantastic (and I ate enough of it myself there to vouch for this) - nothing was too much trouble to tempt dad's failing appetite. Visitors were welcomed, and his medical care was excellent, with regular GP visits, qualified nurses etc able to deal with all aspects. However the main thing was the excellence of the staff and towards the end of dad's life, I spent so many hours, day and night there, to be able to see that all staff were outstanding and some exceptional. They cared for my dad, and me, with dignity, compassion and kindness throughout. I had so much support when the end came. I'd recommend Thirlestaine to anyone unreservedly.
Reply from Kim Mulford, Home Manager at Thirlestaine Park Care HomeThank you so much for sharing your experience of Thirlestaine Park. I will share this feedback with a very deserving team, Kim.
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Review from Sonia C (Daughter of Resident) published on 30 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Difficult to put into a few words. The home is utterly beautiful, wonderful decor akin to a four-star hotel! - but more importantly a warm caring and loving atmosphere. Always spotlessly clean. All the Carers from the most junior to the most senior are caring and compassionate. The dining staff again
always so helpful to my darling mother (96!), who was blind and needed a lot of loving care, which she always got.
The entertainment and trips out always entertaining and interesting. I'm so sorry my mother was there for only 9 months. At least her final months were as comfortable as possible.
Reply from Kim Mulford, Home Manager at Thirlestaine Park Care HomeWe were pleased to be able to care for your mother and my team will be thrilled to hear such lovely feedback. Warm wishes
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Review from J G H (Respite Resident) published on 2 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I came to the care home for post operation care. It was perfect, very comfortable with excellent food. The staff were so helpful and sympathetic and the sitting room and dining room. Lovely bright spaces.
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Review from S C L (Resident) published on 2 March 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Have no complaints and very satisfied with overall treatment and surroundings.
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Review from Joan T (Resident) published on 18 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The first impression of this home is very clean and calm. Good atmosphere with very friendly, smiling professional staff. On inspection of the home, rooms, lounge, dining room etc it just gets better and better. The care received day and night by very caring staff could not be improved on. A bit of
thought was put into what I needed after my hip operation in my room. The drinks and meals are very good, tasty with various options. Visitors are made very welcome any time of day and asked if they would like a hot drink. I cannot praise this place enough!!
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Review from Alison V (Niece of Resident) published on 21 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt visited this home on a friend's recommendation. Previously my aunt had had two two week respite stays at other local care homes which she had no desire to return to. On her first visit, we were very impressed with the fresh, open and uplifting feel and liked the way we were received.
My aunt
readily agreed to stay for a fortnight, extending the time for a further two weeks in order to reach a decision about a permanent move.
During her four week stay my aunt was very content with the level and quality of care. She felt reassured by staff who spent extra time with her when she was low. She loved her bath, the food and book group and I enjoyed seeing her so comfortable and being able to easily discuss issues with staff. My aunt returned home and quickly decided on a date to return permanently. Sadly she died shortly before she was due to move in.
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Review from E M M (Respite Resident) published on 10 November 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Care was excellent, felt that I was at home. Received respite care after breaking right arm. All the staff treated me as one of the family.
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Current Review Score: 9.7 (9.655)

Overview of Review Score

The Review Score of 9.7 (9.655) out of 10 for Thirlestaine Park Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 14 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.805 for Thirlestaine Park Care Home is calculated as follows: ( (134 Excellents x 5) + (28 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 164 Ratings = 4.805
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.85 Points relating to the number of positive Reviews for Thirlestaine Park Care Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 = 3.85
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 registered maximum number of service users is 12.6, which has been reached with 14 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 Jan 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (15)

Meet the Team (7)

Anna

Anna Satora

Job Title: Home Manager Joined: 2023

Hello, my name is Anna Satora, and I am the Home Manager here at Thirlestaine Park.


I have a Bachelor's Degree in Nursing, and I am passionate about working within the senior care sector.


My focus is on providing the best possible care for all of our residents, and I strongly believe that there is always something we can do to improve the quality of our residents' lives.


I am here to offer support to our residents, their loved ones and my team. For anybody considering care for themselves or for a loved one, our doors are always open should you wish to visit us and find out more.

Sherin

Sherin Varghese

Job Title: Deputy Home Manager Joined: 2024

Hello, my name is Sherin, and I am the Deputy Home Manager here at Thirlestaine Park.


I am a nurse with 15 years of experience in the care sector. I have been in management for 8 years, supporting and guiding staff in delivering high-quality, compassionate care.


What matters most to me is our residents. I make it my priority to be present, to listen, to offer reassurance and to support their physical and emotional well-being. I believe feeling heard, respected and cared for truly changes a person's quality of life.


I am a mum to two wonderful girls, which has shaped the way I care: with patience, empathy and compassion. I truly believe the smallest acts of kindness can have the biggest impact on somebody's day.

Jake

Jake Lines

Job Title: Client Services Manager Joined: 2024

Hello, my name is Jake Lines, and I am the Client Services Manager here at Thirlestaine Park.


I have five years of experience working in the care sector.


As a Client Services Manager, I love building relationships with our residents and their loved ones. I often find that everyone has such interesting stories to tell and it is always a joy to hear them. All my experience working as a Client Services Manager has been incredible, and I feel privileged that I am able to support families and loved ones through their journey into care.

Rina

Rina Baluyut

Job Title: Residential Dementia Care Manager Joined: 2016

Hello, my name is Rina, and I am the Residential Dementia Care Manager at Thirlestaine Park.


I started my career in the Philippines as a midwife. Since moving to the UK in 2003, I have worked in the care home sector.


I have a passion for caring for seniors and particularly our residents living with dementia. I strive to provide high-quality person-centred care and support for our residents.

Tracey

Tracey Yus

Job Title: Residential Care Manager Joined: 2024

Hello, my name is Tracey, and I am the Residential Care Manager here at Thirlestaine Park.


I have worked in various business sectors throughout my career; however, venturing into adult health care was the best career decision I ever made. I thoroughly enjoy meeting, caring for and working with such a diverse community.


In 2023, I achieved my Level 5 in Leadership and Management in Adult Care with my optional subjects in Staff Appraisals, Dementia Care, End of Life Care and Infection Prevention and Control. I hope to commit to further learning experiences soon.


I am passionate about the well-being of our residents and team and always make myself aware of everybody's uniqueness, being available throughout the day to stop for a catch-up or to provide support through difficult times with compassion and respect.


I take responsibility for all aspects of care and support delivered for our residential residents and always work in line with relevant legislation, regulations and local policies and procedures.


I am a very organised and responsible individual with high standards, and I always look for ways to continually add to my experience and improve upon my knowledge.

Josie

Josie Sumner

Job Title: Activities and Wellbeing Coordinator Joined: 2023

Hello, my name is Josie Sumner, and I am the Activities and Wellbeing Coordinator here at Thirlestaine Park.


I studied social care in college in the 90s and have worked in care homes and in the community as a carer since I was 18. I enjoy working in activities as I love helping our residents achieve stability and mental wellbeing in a new environment. Seeing our residents smile and have fun fills me with joy.


I live in Evesham with my dog Maisie, and I have two grown sons.

Jessica

Jessica Maggs

Job Title: Home Trainer Joined: 2017

Hello, my name is Jessica, and I am the Home Trainer here at Thirlestaine Park.


I have worked in the care sector for 31 years, and during that time, I have developed a real passion for supporting both residents and the teams who care for them.


I originally started my career with Porthaven in 2017 as a Residential Care Manager, and I have been a Home Trainer since 2023. I currently work both at Thirlestaine Park and for our sister home, Cotswold Gate in Burford.


I use my experience to help build team member confidence, skills and understanding, so they can provide the highest standards of person-centred care. I believe that compassionate, well-trained team members are key to creating safe, happy and welcoming homes, and I take great pride in playing a part in ensuring our residents and their families feel supported, respected and reassured.

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