
The care at Thirlestaine Park is second to none.Sarah H(Daughter of Resident/Service User)

My experience of Thirlestaine Park has always been amazing.R W(Granddaughter of Resident/Service User)

I feel confident I have chosen the best home for my aunt.E W(Niece of Resident/Service User)

The care at Thirlestaine Park is second to none.Sarah H(Daughter of Resident/Service User)

My experience of Thirlestaine Park has always been amazing.R W(Granddaughter of Resident/Service User)

I feel confident I have chosen the best home for my aunt.E W(Niece of Resident/Service User)

Located in the historic spa town of Cheltenham, Thirlestaine Park Care Home provides a peaceful and tranquil setting for its residents to receive exceptional residential, dementia, nursing and respite care. Opened in 2014, Thirlestaine Park is purpose built to deliver professional, high-quality care in a luxurious yet modern environment.
Thirlestaine Park boasts numerous facilities designed with its residents in mind, including multiple living and dining rooms, a hair and nail...
Care Provided by Thirlestaine Park Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 63 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The home provides person-centred dementia care, as well as respite stays for those seeking a short-term break or convalescence care following illness or surgery.
This assessment helps them to fully understand the level of care and support required by each individual and to ensure that they are able to meet those care needs.
For those requiring nursing care, you may be eligible for Funded Nursing Care (FNC). If awarded, this contribution will be deducted from your weekly fee.
Please call them to discuss availability and arrange a visit.
The price(s) shown are provided by the care home. Contact Thirlestaine Park Care Home for full pricing details and T&Cs.
Contact Thirlestaine Park Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Porthaven Care Homes
- Private Owned
Person in charge
- Anna Satora (Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (63)
- Single Rooms with ensuite Wet Room (63)
Visiting
- Visitors are welcome at any time.
Parking
- Ample parking available on site.
Thirlestaine Park Care Home Reviews (147)
Thirlestaine Park Care Home has a Review Score of 9.6 (9.632) out of 10, based on 15 reviews in the last 2 years.
Over all time Thirlestaine Park Care Home has 147 reviews.
Have no complaints and very satisfied with overall treatment and surroundings.
The first impression of this home is very clean and calm. Good atmosphere with very friendly, smiling professional staff. On inspection of the home, rooms, lounge, dining room etc it just gets better and better. The care received day and night by very caring staff could not be improved on. A bit of thought was put into what I needed after my hip operation in my room. The drinks and meals are very good, tasty with various options. Visitors are made very welcome any time of day and asked if they would like a hot drink. I cannot praise this place enough!!
My aunt readily agreed to stay for a fortnight, extending the time for a further two weeks in order to reach a decision about a permanent move.
During her four week stay my aunt was very content with the level and quality of care. She felt reassured by staff who spent extra time with her when she was low. She loved her bath, the food and book group and I enjoyed seeing her so comfortable and being able to easily discuss issues with staff. My aunt returned home and quickly decided on a date to return permanently. Sadly she died shortly before she was due to move in.
Care was excellent, felt that I was at home. Received respite care after breaking right arm. All the staff treated me as one of the family.
As a full-time carer, I needed a break. It was a huge relief that mum could have a respite stay at Thirlestaine Park Care Home. The environment, activity programme but more importantly the professional staff executing their work in a friendly, caring and sensitive manner to individuals who have memory difficulties are factors that gave me the confidence that mum would be well cared for whilst I had my holiday. I have nothing but praise for the staff. A truly professional service with Mum at the core from the initial enquiry telephone call to the day of discharge.
My mum was very well looked after. A clean, helpful and safe place to stay, food was superb and varied. Care staff so lovely and looked after mum well. Nothing was too much trouble and I would definitely use them again for my mums care.
I had to have a knee operation and my family thought it would be a good idea if I had respite care when I came out of hospital.
I had a very happy week in the care home and was treated very well and was able to return to my flat.
Our mother was a resident from November 2016 until April 2017 when unfortunately she passed away. I would like to say that Mum was looked after and cared for excellently, she enjoyed her time at the home, and especially enjoyed the excellent food. Mum's health seemed to improve and she was a lot less anxious. The staff were always friendly and willing to talk to all members of the family. Having Mum in the home meant that we could relax as we knew she was safe, happy and cared for.
My mother was transferred from a residential home for end of life care. The assessment was promptly and efficiently carried out by the new deputy manager. Once in your care, the nursing care my mother received was excellent. They thought ahead and arranged appropriate prescribing to ensure my mother was comfortable and free from distress. I am a retired nurse and health visitor, so I feel able to comment on nursing care.
Thank you for sharing your experience of our home and for your kind words about the team. Warm regards, Lois
The staff were kind, friendly and competent. His nursing needs were well met and staff underwent special training to learn to deal with his medical needs. They kept his level of pain well under control and knew when to call in the doctor and when to deal with issues themselves. The en-suite shower room meant he was able to have his personal care met in privacy.
At the time of his passing on, the staff were fantastic. They recognised the seriousness of the situation and took appropriate action. They supported my elderly mother throughout and ensured she was not left alone afterwards.
Thank you for such a lovely review of our home Susan. The care and nursing team are exemplary at Thirlestaine Park and their hard work and dedication to yours, and other families really is something that makes me very proud.
All staff are genuinely interested in my parents well being and care for them as best they can to very high standard. The food is consistently good. The medical assistance is very good. Highly recommended from me.
We moved my mum to Thirlestaine Park for palliative care. Our first contact with the nurse reassured us regarding the nursing care and impressions of the home environment were very good, not dissimilar to a 5* hotel!
The transition to the home from the hospital was well managed and quick, as was the administration. Once in her room, the level of service was exceptional. We really felt that nothing was too much trouble and the nursing and care staff, without exception, went above and beyond. We had no concerns whatsoever and would not hesitate to recommend - many thanks
Dear Charlotte, thank you for your kind words and for sharing your experience of Thirlestaine Park. Warm regards, Lois
After looking for a Care Home for my 97 year old Mother who, after refusing to move from her flat for years, finally agreed she can't manage on her own at home. We were very impressed with Thirlstane Park which was more like a five star hotel and by far the best Care Home in Cheltenham. She was on the Nursing floor and settled in immediately. She loved the staff, the meals were delicious and she could have her hair done in the Salon every week. She was a lot more awake than she was at her flat where I used to find her slumped over the side of the chair asleep when I arrived. She loved the nurses, who cover 24 hours a day. She had a good sense of humour and used to joke with them. Sadly, she passed away 3 weeks ago but it happened peacefully and painlessly with her favourite Nurse holding her hand. I am so pleased I chose Thirlstaine Park for her last days.
Thank you for such kind words about our home and the staff. The team are incredibly special here and their one aim is to make a difference in the lives of those they care for. With warm wishes to you and your family, Lois and all the team at Thirlestaine Park
1 weeks stay after a hip replacement. Very happy, relaxed atmosphere and genuine care. The food was delicious and the surroundings comfortable.
After being let down by another care home last December (the day before my godmother was due to be assessed by them for her discharge from Hospital), we were faced with locating another home at very short notice. We visited Thirlestaine on Friday, they assessed her, arranged the move and she entered the Home the following Thursday. My godmother does not wish to leave her room (her choice), but all staff are very friendly and helpful. We have eaten ourselves from the resident's menu and it matches hotel food. With no relatives, and as we live in Devon, we rely upon our monthly visit and occasional unannounced visits by friends of my godmother to form an impression. Without exception, they have indicated how impressed they are with the home and the staff, a view that we can only echo. Before choosing the initial home, we visited and examined a number of other homes for suitability; we are pleased to say that this is superior to them all and we have no regrets about choosing Thirlestaine.
Thank you so much for sharing your experience of Thirlestaine Park and for your very kind words. Best wishes, Lois.
My husband is well looked after with kindness and tolerance. My son and myself - regular visitors - are treated very well. We are kept well informed and any organisation or requests are dealt with satisfactorily.
My relative arrived quite confused and agitated, within a few weeks she was comfortable, settled and content. The staff are friendly, kind and attentive and always willing to spent time chatting with residents, they are willing to engage with relatives to discuss residents condition and health.
I have full praise for a well run, professional home. The food is prepared and cooked on site, including proper menus etc.
The food looks good and my confused relative loves the food.
Very good - everyone is very helpful. Wonderful.
My Aunt has been at Thirlestaine since January 2016 and has settled in very well. She has moderate to advanced Alzheimer's which is always going to be challenging, and the staff deal with her and the other residents brilliantly. They do not hesitate to call the doctor when it is needed, the food is great, the hairdresser comes every week and I feel that she is treated with dignity and respect by everyone. I can't recommend the place enough!
Thank you for your wonderful comments. High praise indeed! I'm particularly pleased that the teams' dedication to promoting a culture of dignity and respect is clearly evident in the care we provide. Thank you again.
All aspects of his care were first class - the nurses and carers became close friends to both of us and I will always be grateful that he passed away peacefully among those who treated him with love and dignity.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 13 January 2018Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (19) & Events (1)
- 01 Sep 2026
Throughout August, our home’s garden renovations were well underway, thanks to our wonderful residents and team. After the heat of June and July, our garden needed rejuvenating and our residents...
- 27 Jul 2026
We were thrilled to welcome the amazing JB Steelpan Music to our care home for an unforgettable show! Julie’s vibrant performance filled the room with pure joy, and it was...
- 14 Jul 2026
We are thrilled to announce that we have been named a Top 10 Medium Provider by later life care platform Lottie. Lottie's winners are selected based on a robust, data-driven...
- 25 Sep 2026Organiser: Thirlestaine Park Care Home
Awards / Recognitions (16)
- 14 Jul 2026Recipient: Porthaven Care Homes
- 30 Jan 2026Recipient: Porthaven Care Homes
- 01 Jan 2026Recipient: Porthaven Care Homes
Accreditations
There are no accreditations posted yet for Thirlestaine Park Care Home.
Meet the Team (7)

Hello, my name is Anna Satora, and I am the Home Manager here at Thirlestaine Park.
I have a Bachelor's Degree in Nursing, and I am passionate about working within the senior care sector.
My focus is on providing the best possible care for all of our residents, and I strongly believe that there is always something we can do to improve the quality of our residents' lives.
I am here to offer support to our residents, their loved ones and my team. For anybody considering care for themselves or for a loved one, our doors are always open should you wish to visit us and find out more.

Hello, my name is Sherin, and I am the Deputy Home Manager here at Thirlestaine Park.
I am a nurse with 15 years of experience in the care sector. I have been in management for 8 years, supporting and guiding staff in delivering high-quality, compassionate care.
What matters most to me is our residents. I make it my priority to be present, to listen, to offer reassurance and to support their physical and emotional well-being. I believe feeling heard, respected and cared for truly changes a person's quality of life.
I am a mum to two wonderful girls, which has shaped the way I care: with patience, empathy and compassion. I truly believe the smallest acts of kindness can have the biggest impact on somebody's day.

Hello, my name is Jake Lines, and I am the Client Services Manager here at Thirlestaine Park.
I have five years of experience working in the care sector.
As a Client Services Manager, I love building relationships with our residents and their loved ones. I often find that everyone has such interesting stories to tell and it is always a joy to hear them. All my experience working as a Client Services Manager has been incredible, and I feel privileged that I am able to support families and loved ones through their journey into care.

Hello, my name is Rina, and I am the Residential Dementia Care Manager at Thirlestaine Park.
I started my career in the Philippines as a midwife. Since moving to the UK in 2003, I have worked in the care home sector.
I have a passion for caring for seniors and particularly our residents living with dementia. I strive to provide high-quality person-centred care and support for our residents.

Hello, my name is Tracey, and I am the Residential Care Manager here at Thirlestaine Park.
I have worked in various business sectors throughout my career; however, venturing into adult health care was the best career decision I ever made. I thoroughly enjoy meeting, caring for and working with such a diverse community.
In 2023, I achieved my Level 5 in Leadership and Management in Adult Care with my optional subjects in Staff Appraisals, Dementia Care, End of Life Care and Infection Prevention and Control. I hope to commit to further learning experiences soon.
I am passionate about the well-being of our residents and team and always make myself aware of everybody's uniqueness, being available throughout the day to stop for a catch-up or to provide support through difficult times with compassion and respect.
I take responsibility for all aspects of care and support delivered for our residential residents and always work in line with relevant legislation, regulations and local policies and procedures.
I am a very organised and responsible individual with high standards, and I always look for ways to continually add to my experience and improve upon my knowledge.

Hello, my name is Josie Sumner, and I am the Activities and Wellbeing Coordinator here at Thirlestaine Park.
I studied social care in college in the 90s and have worked in care homes and in the community as a carer since I was 18. I enjoy working in activities as I love helping our residents achieve stability and mental wellbeing in a new environment. Seeing our residents smile and have fun fills me with joy.
I live in Evesham with my dog Maisie, and I have two grown sons.

Hello, my name is Jessica, and I am the Home Trainer here at Thirlestaine Park.
I have worked in the care sector for 31 years, and during that time, I have developed a real passion for supporting both residents and the teams who care for them.
I originally started my career with Porthaven in 2017 as a Residential Care Manager, and I have been a Home Trainer since 2023. I currently work both at Thirlestaine Park and for our sister home, Cotswold Gate in Burford.
I use my experience to help build team member confidence, skills and understanding, so they can provide the highest standards of person-centred care. I believe that compassionate, well-trained team members are key to creating safe, happy and welcoming homes, and I take great pride in playing a part in ensuring our residents and their families feel supported, respected and reassured.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Thirlestaine Park Care Home to verify any information. View our terms and conditions. Thirlestaine Park Care Home has an Enhanced Service -more info.