Thirlestaine Park Care Home

Humphris Place, Off Sandford Road, Cheltenham GL53 7GA
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9.7 143 Reviews
  • Thirlestaine Park Care Home, Cheltenham
Located in the historic spa town of Cheltenham, Thirlestaine Park Care Home provides a peaceful and tranquil setting for its residents to receive exceptional residential, dementia, nursing and respite care. Opened in 2014, Thirlestaine Park is purpose built to deliver professional, high-quality care in a luxurious yet modern environment.

Thirlestaine Park boasts numerous facilities designed with its residents in mind, including multiple living and dining rooms, a hair and nail salon, an activities and wellbeing room and a private dining room for celebrating special occasions with a personalised three course meal. Thirlestaine Park also has its own secure landscaped gardens perfect for enjoying a morning stroll, some exercise or simply a cup of tea with a view! All residents at Thirlestaine Park have their own spacious and stylish bedrooms with an en suite wetroom.

Thirlestaine Park's staff include a creative and enthusiastic activities and wellbeing team, who plan an inventive and engaging weekly schedule full of events tailored towards their residents interests and hobbies.
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Care Provided by Thirlestaine Park Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 63 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Those care needs.

Contact Thirlestaine Park Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Thirlestaine Park Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Anna Satora (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (63)
  • Single Rooms with Ensuite Wet Room (63)

Visiting

  • Visitors are welcome at any time.

Parking

  • Ample parking available on site.

Thirlestaine Park Care Home Reviews (143)

9.7

Thirlestaine Park Care Home has a Review Score of 9.7 (9.655) out of 10, based on 14 reviews in the last 2 years.
Over all time Thirlestaine Park Care Home has 143 reviews.

Overall Experience
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Date Published
  • 143
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Reviewer Connection to Thirlestaine Park Care Home
  • 51
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  • 16
  • 10
  • 9
  • 7
  • 4
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  • 1
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Total of 143, showing 61-80
Review from Sue M (Wife of Resident) published on 8 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very professional staff, also very kind staff who go out of their way to be helpful to residents and family. Food lovely, my husband looks forward to mealtimes. Lovely bedroom and bathroom. Beautiful gardens.
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Review from Sabina M (Daughter of Resident) published on 22 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been at the home for over five years. She is well cared for, the staff listen to her and get to know her likes and dislikes. They support her physically and mentally. She settled quickly and seems to feel at home.
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Review from Jonathan C (Son of Resident) published on 10 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was a resident for about three months during the covid19 lockdown, which meant we couldn't visit. It is therefore impossible to give detailed comments.
My overriding impression is of the kindness of the staff, who seemed to be very caring and willing to go out of their way to be helpful.
My mother always commented on how kind they were. This was at a difficult time for care homes generally, with disruption owing to the pandemic and staff shortages because of the need for people with symptoms to self-isolate. For that reason, I think it is even more remarkable how goodtempered the staff were.
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Review from Claire S (Daughter of Resident) published on 5 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thirlestaine Park Care Home accepted my mum with extremely short notice and did all within their power to help her adjust to an abrupt change of circumstances. The staff treated her with dignity and compassion and one member of staff, in particular, was outstanding at noticing when Mum appeared anxious
and giving reassurance. She was clearly well trained and highly knowledgeable about dementia care and made herself very available to give wider family support too.
The home was always extremely clean and comfortable, with fantastic food.
In the end stages of Mum's illness, Thirlestaine put themselves out to accept Mum back despite difficulties accommodating her on the nursing floor. The staff there were extremely empathetic and her end of life care was outstanding.
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Review from Sarah K (Daughter of Resident) published on 20 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum went to Thirlestaine Park following a fall and two subsequent hospital admissions during the COVID-19 lockdown. This was a very worrying time for the family and the help we received from one member of staff to facilitate Mum’s transfer from hospital was outstanding. She could not have been
more helpful, patient and understanding and this gave us tremendous confidence that we were doing the right thing, particularly as we could not visit the home or meet staff beforehand. Mum settled in incredibly quickly and I cannot thank the staff enough for the kindness, empathy and care and attention they show Mum. In tremendously difficult circumstances due to the lockdown, they do an amazing job. All staff understand how difficult it is for residents and families not to be able to visit their loved ones and they really go the extra mile to help keep spirits up. It has been such a relief to know Mum is being so well looked after, a huge thank you to everyone at Thirlestaine Park.
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Review from Mark S (Son of Resident) published on 19 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
A great care home with really lovely staff that have looked after both my parents. I wouldn't hesitate to recommend to friends and family.
It's always very clean, the food is excellent and it's very well located.
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Review from Marjorie I (Resident) published on 13 May 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I came to Thirlestaine Park Care Home on April 17 to convalesce after a 23 day stay in hospital. I had had emergency surgery for stomach cancer and was very weak. I have been most impressed by the quality of care I have received during the last 14 days and have nothing but praise for all the staff on
the first floor. They are patient, attentive, good-humoured and professional and helped in my recovery.
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Review from H B (Son of Resident) published on 6 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
As a family, we were both impressed and reassured with the dementia and nursing care provided at Thirlestaine Park for our mother.
All of the staff, both nursing and management, showed excellent care and attention, which gave us a great deal of reassurance that Mum was being well looked after in the
final stages of her life.
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Review from K G (Respite Resident) published on 6 April 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother went in for seven weeks respite care as I was going away. For a long time, Mum has not coped but she could not see it herself, she had lost weight and was really struggling with day to day life. She went in Thirlestaine Care Home and came out a different person, she had put on a bit of much-needed
weight, her eyes were brighter and she had had such a fantastic time with all the activities. She has now agreed to move into assisted living which is such a relief to all the family and so much better for her. Thanks to all the staff at Thirlestaine Care Home.
Reply from Kim Mulford, Home Manager at Thirlestaine Park Care HomeThank you for your kind feedback - we are passionate about providing good care here so it's a pleasure to hear that your mum responded so well to her respite stay. I will ensure to pass on your sentiments to my team who are wonderful and so diligent in their work. Best wishes.
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Review from N B (Daughter of Resident) published on 8 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother received excellent care at Thirlestaine Park. The rooms on the residential floor have plenty of space to accommodate a rise/recliner chair and facilitate the use of a walker and wheelchair. The staff treated my mother as an individual and respected her wishes. When it came to end of life care,
my mother was treated with dignity and the staff went out of their way to ensure she was as comfortable as possible.
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Review from S K (Daughter of Resident) published on 27 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
One of the most difficult things a son or daughter will ever have to do is to put their parent into a care home - especially if the parent doesn't want to go. When Mum moved into Thirlestaine Park in July I was so worried, but I needn't have been - the staff were so attentive, caring and welcoming that
Mum settled quicker than I could believe was possible. Five months later, she is still very happy and loves the place and I can finally relax, knowing she is safe and well cared for.
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Review from Anne G (Daughter of Resident) published on 26 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care at Thirlestaine Park Care Home helped my father through a very difficult time in his life with vascular dementia. The team were always very respectful with all aspects of dad's care. The activities team really helped dad engage with painting again.
The staff from managers to the maintenance
team, chefs and receptionists were always helpful and helped me personally, knowing that dad was in good hands.
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Review from Paul L (Son of Resident) published on 24 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very satisfactory respite care tailored for my mother's needs, starting with nursing care and then with residential care.
The flexibility shown was most helpful.
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Review from D B (Son of Resident) published on 18 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The ambience of the residence assists relatives to come and go, participate, dine, all with the knowledge and confidence that their loved ones are cared for to an excellent standard.
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Review from M H (Nephew of Resident) published on 14 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found this home to be a first-class facility and have been impressed with all aspects of the care provided. I feel very reassured my aunt is getting the best possible care and support. Additionally, all staff are extremely pleasant and helpful.
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Review from W S (Husband of Resident) published on 22 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I think that the quality and attitude of the staff at all levels are exceptional - they are cooperative, hard-working, polite and pleasant. The furnishing and furniture are very good, appropriate and well designed in both the bedrooms and public spaces. Great care goes into the menu selection to cater
for the differing requirements of the residents: the chef is one of the stars of the show. To those who are willing and able, there are plenty of opportunities to engage in group activities. If ever I need nursing care this is the place I would want to be in.
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Review from S H (Daughter of Resident) published on 25 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was given a warm welcome from the moment she arrived. The staff are very caring, often go the extra mile and pay attention to detail, enabling my mother to feel happy and secure in her new home. Her room looks like home too with some of her furniture and pictures on the wall which were put
up as soon as she arrived.
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Review from A H (Resident) published on 30 January 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been here for 2 weeks and I am extremely happy with my treatment and the staff are wonderful. The food is very good. It is kept beautifully clean. The activities are very good - plenty to do. I am never bored. The decor is very pleasing to the eye and modern.
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Review from Tina A (Friend of Resident) published on 8 January 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have only the highest praise for this relatively new care home in Cheltenham. The immaculate first impression of decor, design and functionality flow through to every well thought out detail. All staff and helpers I have met have been most professional. Their compassion of a situation shines through
and all have been cheery and welcoming over a somewhat stressful festive season. Thank you all so much.
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Review from Steve M (Son of Resident) published on 30 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum came to Thirlestaine Park Care Home for the last few months of her life. She had a room in the residential part initially (which she loved) and moved to the nursing floor for the last two to three weeks.
Choosing Thirlestaine Park was absolutely the right decision - Mum was so happy there.
All the staff were so friendly and caring, the food was delicious and the rooms were kept spotlessly clean and fresh.
Nothing was ever too much trouble for the staff. I would recommend this home to anyone looking for the best possible care for their loved ones.
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Current Review Score: 9.7 (9.655)

Overview of Review Score

The Review Score of 9.7 (9.655) out of 10 for Thirlestaine Park Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 14 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.805 for Thirlestaine Park Care Home is calculated as follows: ( (134 Excellents x 5) + (28 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 164 Ratings = 4.805
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.85 Points relating to the number of positive Reviews for Thirlestaine Park Care Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 = 3.85
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 registered maximum number of service users is 12.6, which has been reached with 14 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 Jan 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (15)

Meet the Team (7)

Anna

Anna Satora

Job Title: Home Manager Joined: 2023

Hello, my name is Anna Satora, and I am the Home Manager here at Thirlestaine Park.


I have a Bachelor's Degree in Nursing, and I am passionate about working within the senior care sector.


My focus is on providing the best possible care for all of our residents, and I strongly believe that there is always something we can do to improve the quality of our residents' lives.


I am here to offer support to our residents, their loved ones and my team. For anybody considering care for themselves or for a loved one, our doors are always open should you wish to visit us and find out more.

Sherin

Sherin Varghese

Job Title: Deputy Home Manager Joined: 2024

Hello, my name is Sherin, and I am the Deputy Home Manager here at Thirlestaine Park.


I am a nurse with 15 years of experience in the care sector. I have been in management for 8 years, supporting and guiding staff in delivering high-quality, compassionate care.


What matters most to me is our residents. I make it my priority to be present, to listen, to offer reassurance and to support their physical and emotional well-being. I believe feeling heard, respected and cared for truly changes a person's quality of life.


I am a mum to two wonderful girls, which has shaped the way I care: with patience, empathy and compassion. I truly believe the smallest acts of kindness can have the biggest impact on somebody's day.

Jake

Jake Lines

Job Title: Client Services Manager Joined: 2024

Hello, my name is Jake Lines, and I am the Client Services Manager here at Thirlestaine Park.


I have five years of experience working in the care sector.


As a Client Services Manager, I love building relationships with our residents and their loved ones. I often find that everyone has such interesting stories to tell and it is always a joy to hear them. All my experience working as a Client Services Manager has been incredible, and I feel privileged that I am able to support families and loved ones through their journey into care.

Rina

Rina Baluyut

Job Title: Residential Dementia Care Manager Joined: 2016

Hello, my name is Rina, and I am the Residential Dementia Care Manager at Thirlestaine Park.


I started my career in the Philippines as a midwife. Since moving to the UK in 2003, I have worked in the care home sector.


I have a passion for caring for seniors and particularly our residents living with dementia. I strive to provide high-quality person-centred care and support for our residents.

Tracey

Tracey Yus

Job Title: Residential Care Manager Joined: 2024

Hello, my name is Tracey, and I am the Residential Care Manager here at Thirlestaine Park.


I have worked in various business sectors throughout my career; however, venturing into adult health care was the best career decision I ever made. I thoroughly enjoy meeting, caring for and working with such a diverse community.


In 2023, I achieved my Level 5 in Leadership and Management in Adult Care with my optional subjects in Staff Appraisals, Dementia Care, End of Life Care and Infection Prevention and Control. I hope to commit to further learning experiences soon.


I am passionate about the well-being of our residents and team and always make myself aware of everybody's uniqueness, being available throughout the day to stop for a catch-up or to provide support through difficult times with compassion and respect.


I take responsibility for all aspects of care and support delivered for our residential residents and always work in line with relevant legislation, regulations and local policies and procedures.


I am a very organised and responsible individual with high standards, and I always look for ways to continually add to my experience and improve upon my knowledge.

Josie

Josie Sumner

Job Title: Activities and Wellbeing Coordinator Joined: 2023

Hello, my name is Josie Sumner, and I am the Activities and Wellbeing Coordinator here at Thirlestaine Park.


I studied social care in college in the 90s and have worked in care homes and in the community as a carer since I was 18. I enjoy working in activities as I love helping our residents achieve stability and mental wellbeing in a new environment. Seeing our residents smile and have fun fills me with joy.


I live in Evesham with my dog Maisie, and I have two grown sons.

Jessica

Jessica Maggs

Job Title: Home Trainer Joined: 2017

Hello, my name is Jessica, and I am the Home Trainer here at Thirlestaine Park.


I have worked in the care sector for 31 years, and during that time, I have developed a real passion for supporting both residents and the teams who care for them.


I originally started my career with Porthaven in 2017 as a Residential Care Manager, and I have been a Home Trainer since 2023. I currently work both at Thirlestaine Park and for our sister home, Cotswold Gate in Burford.


I use my experience to help build team member confidence, skills and understanding, so they can provide the highest standards of person-centred care. I believe that compassionate, well-trained team members are key to creating safe, happy and welcoming homes, and I take great pride in playing a part in ensuring our residents and their families feel supported, respected and reassured.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Thirlestaine Park Care Home to verify any information. View our terms and conditions. Thirlestaine Park Care Home has an Enhanced Service - more info.