Thirlestaine Park Care Home

There have been added pressures on the home and family due to the pandemic, and the restrictions this imposed, but again, the management has gone out of its way to accommodate all our needs as much as was possible. Together with my extended family, I am extremely grateful.

We were met on arrival and had full attention given to us. Members of staff remembered his name and spoke to him. I have had contact with the Manager to tell me how my husband is settling in. The staff were very polite and friendly. Due to Covid restrictions, I was not allowed in, so further comments were "from the foyer".

My dad was in Thirlestaine Park for a couple of weeks during August 2020 to give my mum a break from her caring responsibilities. We picked this home as my dad has dementia and this is listed as one of the home’s specialisms. Everyone that we spoke to seemed knowledgeable about his condition and that was very reassuring when you are entrusting them with a loved one. The home itself is very modern and clean and the building is purpose-built for caring with large spacious rooms and en-suite bathrooms. The staff at the home are all incredibly helpful and nothing seemed to be too much trouble for them and I felt that my dad was looked after very well. I was also reassured by the anti-COVID measures that they have in place and PPE is available for all visitors. Unfortunately, COVID has meant that the number of visits has had to be restricted but the staff went out of their way to ensure that we were able to see my dad at least a couple of times during his stay.

I’m happy with the care my mother receives. There are a few improvements I would make, a mixed dining room is a great idea but for those residents who are able to feed themselves adequately, watching people spit and struggle is off-putting, so much so that my mother chooses to eat in her room.

Very professional staff, also very kind staff who go out of their way to be helpful to residents and family. Food lovely, my husband looks forward to mealtimes. Lovely bedroom and bathroom. Beautiful gardens.

My mother has been at the home for over five years. She is well cared for, the staff listen to her and get to know her likes and dislikes. They support her physically and mentally. She settled quickly and seems to feel at home.

My overriding impression is of the kindness of the staff, who seemed to be very caring and willing to go out of their way to be helpful. My mother always commented on how kind they were. This was at a difficult time for care homes generally, with disruption owing to the pandemic and staff shortages because of the need for people with symptoms to self-isolate. For that reason, I think it is even more remarkable how goodtempered the staff were.

In the end stages of Mum's illness, Thirlestaine put themselves out to accept Mum back despite difficulties accommodating her on the nursing floor. The staff there were extremely empathetic and her end of life care was outstanding.

My mum went to Thirlestaine Park following a fall and two subsequent hospital admissions during the COVID-19 lockdown. This was a very worrying time for the family and the help we received from one member of staff to facilitate Mum’s transfer from hospital was outstanding. She could not have been more helpful, patient and understanding and this gave us tremendous confidence that we were doing the right thing, particularly as we could not visit the home or meet staff beforehand. Mum settled in incredibly quickly and I cannot thank the staff enough for the kindness, empathy and care and attention they show Mum. In tremendously difficult circumstances due to the lockdown, they do an amazing job. All staff understand how difficult it is for residents and families not to be able to visit their loved ones and they really go the extra mile to help keep spirits up. It has been such a relief to know Mum is being so well looked after, a huge thank you to everyone at Thirlestaine Park.

It's always very clean, the food is excellent and it's very well located.

I came to Thirlestaine Park Care Home on April 17 to convalesce after a 23 day stay in hospital. I had had emergency surgery for stomach cancer and was very weak. I have been most impressed by the quality of care I have received during the last 14 days and have nothing but praise for all the staff on the first floor. They are patient, attentive, good-humoured and professional and helped in my recovery.

All of the staff, both nursing and management, showed excellent care and attention, which gave us a great deal of reassurance that Mum was being well looked after in the final stages of her life.

My mother went in for seven weeks respite care as I was going away. For a long time, Mum has not coped but she could not see it herself, she had lost weight and was really struggling with day to day life. She went in Thirlestaine Care Home and came out a different person, she had put on a bit of much-needed weight, her eyes were brighter and she had had such a fantastic time with all the activities. She has now agreed to move into assisted living which is such a relief to all the family and so much better for her. Thanks to all the staff at Thirlestaine Care Home.

My mother received excellent care at Thirlestaine Park. The rooms on the residential floor have plenty of space to accommodate a rise/recliner chair and facilitate the use of a walker and wheelchair. The staff treated my mother as an individual and respected her wishes. When it came to end of life care, my mother was treated with dignity and the staff went out of their way to ensure she was as comfortable as possible.

One of the most difficult things a son or daughter will ever have to do is to put their parent into a care home - especially if the parent doesn't want to go. When Mum moved into Thirlestaine Park in July I was so worried, but I needn't have been - the staff were so attentive, caring and welcoming that Mum settled quicker than I could believe was possible. Five months later, she is still very happy and loves the place and I can finally relax, knowing she is safe and well cared for.

The staff from managers to the maintenance team, chefs and receptionists were always helpful and helped me personally, knowing that dad was in good hands.

The flexibility shown was most helpful.

The ambience of the residence assists relatives to come and go, participate, dine, all with the knowledge and confidence that their loved ones are cared for to an excellent standard.

I have found this home to be a first-class facility and have been impressed with all aspects of the care provided. I feel very reassured my aunt is getting the best possible care and support. Additionally, all staff are extremely pleasant and helpful.

I think that the quality and attitude of the staff at all levels are exceptional - they are cooperative, hard-working, polite and pleasant. The furnishing and furniture are very good, appropriate and well designed in both the bedrooms and public spaces. Great care goes into the menu selection to cater for the differing requirements of the residents: the chef is one of the stars of the show. To those who are willing and able, there are plenty of opportunities to engage in group activities. If ever I need nursing care this is the place I would want to be in.