Thirlestaine Park Care Home

Humphris Place, Off Sandford Road, Cheltenham GL53 7GA
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9.9 139 Reviews
  • Thirlestaine Park Care Home, Cheltenham
Located in the historic spa town of Cheltenham, Thirlestaine Park Care Home provides a peaceful and tranquil setting for its residents to receive exceptional residential, dementia, nursing and respite care. Opened in 2014, Thirlestaine Park is purpose built to deliver professional, high-quality care in a luxurious yet modern environment.

Thirlestaine Park boasts numerous facilities designed with its residents in mind, including multiple living and dining rooms, a hair and nail salon, an activities and wellbeing room and a private dining room for celebrating special occasions with a personalised three course meal. Thirlestaine Park also has its own secure landscaped gardens perfect for enjoying a morning stroll, some exercise or simply a cup of tea with a view! All residents at Thirlestaine Park have their own spacious and stylish bedrooms with an en suite wetroom.

Thirlestaine Park's staff include a creative and enthusiastic activities and wellbeing team, who plan an inventive and engaging weekly schedule full of events tailored towards their residents interests and hobbies.
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Care Provided by Thirlestaine Park Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 63 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Those care needs.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Anna Satora (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (63)
  • Single Rooms with Ensuite Wet Room (63)

Visiting

  • Visitors are welcome at any time.

Parking

  • Ample parking available on site.

Thirlestaine Park Care Home Reviews (139)

9.9

Thirlestaine Park Care Home has a Review Score of 9.9 (9.862) out of 10, based on 13 reviews in the last 2 years.
Over all time Thirlestaine Park Care Home has 139 reviews.

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Review from Liz M (Daughter-in-law of Resident) published on 17 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
What a wonderful place. More like a 5* hotel than a care home. My father-in-law chose this home as it was close to where he lived, so his friends could come and visit easily. He is 95, and with an intact mind, but failing body, he could not have made a better choice.
We were welcomed at the end of
lockdown, and the staff could not have made it easier for us. Any questions have been answered quickly and professionally, and nothing is too much bother. My father-in-law even has his favourite wines to chose from with his evening meal.
Thank you to all the staff for making this transition as easy as it could be.
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Review from K C (Daughter of Resident) published on 30 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has dementia and has been a resident at Thirlestaine Park since December 2020. Unfortunately, due to COVID restrictions, we haven’t been able to visit the home or get to know the care home staff as much as we would have liked. However, our experience so far has been that all our questions
and concerns have been addressed promptly and sympathetically, and we like and are impressed with everyone that we have been in contact with.
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Review from Mary P (Niece of Resident) published on 30 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have just visited my uncle for the first time at Thirlstaine. It is beautifully clean and well maintained, and I was agreeably surprised by the generous size of my uncle’s room and wet room. The staff have made a real effort to make it his own by hanging his pictures and arranging his own furniture
comfortably. The staff I met during my visit were extremely helpful and very friendly. They treated my uncle with great respect and kindness, and as I live a long distance away, it is a great weight off my mind knowing that he is being so well cared for in such a lovely environment.
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Review from Jemma T (Granddaughter of Resident) published on 27 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandmother has been in Thirlestaine Park for respite care for the past week, and I have been extremely impressed with the home and the care she has received. The home itself is fabulous, spotlessly clean and done to a very high standard. The care is amazing; she assured me she has been very well
looked after by very kind and polite carers. They walk her to the restaurant every day, which she appreciates as her sight is not good and help her with all her needs such as showering. I was so impressed with the manager, who I found to be very professional and always there to help if we had any questions. I will definitely be using this home again in the future.
Reply from Sharon Morgan, Home Manager at Thirlestaine Park Care Home

Thank you so much for your review and kind words. We look forward to welcoming your grandmother again when she needs us. Best wishes.

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Review from Craig O (Son of Resident) published on 19 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The team at Thirlestaine have provided exemplary care to my mother since March 2020. They are a pleasure to deal with and have coped with my mother's difficulties very well. She speaks very highly of the team.
Reply from Sharon Morgan, Home Manager at Thirlestaine Park Care Home

Thank you for leaving such a lovely review. It is our pleasure to care for Mum, and the team will be thrilled to hear that she thinks so fondly of them.

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Review from David S (Son of Resident) published on 19 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
During the COVID-19 lockdown, the care that my mother received has been exemplary.
The staff have been a “stand-in” family for Mum while we as a family were unable to see her.
A big thanks to all the staff at Thirlstaine.
Reply from Sharon Morgan, Home Manager at Thirlestaine Park Care Home

Thank you so much for taking the time to share your experience of our home. I will share your kind feedback with the team.

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Review from Sarah P (Respite Resident) published on 7 April 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother spent two weeks in respite care at Thirlestaine nursing home in March 2021. The admission procedure was simple and welcoming due to the efficiency of the client service manager, who couldn't do enough to make every effort to accommodate my mother's needs on arrival day. The staff were all
very friendly and willing but lacked some basic training, which showed in their handling of certain day-to-day care such as helping with the morning shower and dressing.
The food was excellent, and the home very clean. My mother enjoyed group activities such as the quiz, and the general atmosphere of the home, which was calm and peaceful.
Overall, my mother enjoyed her stay and would definitely return for respite care.
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Review from Lynne M (Daughter of Resident) published on 19 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
A very caring and helpful environment, always clean and well presented, nicely decorated. Staff attentive and pleasant to deal with. My father is contented and well looked after. I would recommend it to others.
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Review from Luke W (Son of Resident) published on 19 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been at the home for many years and has received excellent care in her time there. The best thing about the home is the staff; they are wonderful, professionals who get to know the residents and take great care of them. The facilities are also great with a living room, dining areas and a
lovely garden as well as various organised activities.
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Review from Mike M (Son of Resident) published on 19 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was one of the first residents to Thirlestaine, so it is now six years on. She has been very happy there the whole time. She considers it her home and has never thought back to her old life. The facilities and environment are of a very high standard, and the staff have constantly been exceptional.
Difficult to fault really, and I would have no hesitation in recommending this home to anyone needing this level of care. Best wishes.
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Review from Emily O (Daughter of Resident) published on 19 March 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mum moved into the care home in between the lockdowns. Communication has been very good as visiting was restricted and it was difficult for me to gauge how she was settling in. There has only been one relatively short period when Mum was in isolation in the home. The home has allowed me to visit using
PPE and in the visiting room, but also I had precious visits to her room when Mum was refusing to get out of bed! The staff have never made me feel they are stretched staff wise, and at all times, professional and caring. I too have felt cared for regarding my concerns over Mums health. They’ve given me time in person, on the phone or via email when I have raised concerns, and indeed my other 4 siblings too! I’ve missed getting to know the carers and other residents, and it's been a learning kerb for me to trust them with my mum. Hopefully, as lockdown lifts, I can become more involved. The following section is difficult to answer as I have not been in enough to assess for myself.
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Review from Jane M (Wife of Resident) published on 16 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband has been in Thirlestaine Park for six months now, suffering from Lewy Body Dementia and blindness. He is also bedridden.
But thanks to the care and affection the staff seem to have for him, he is now stable and apparently happy. He was a highly intelligent man and would have been appalled
to think he could be like this. But he appears to be becoming more and more lucid. He can joke with the carers, and they with him, which he understands. Above all, he loves the food and can't get enough of it; copious picnics I bring with me too. He looks well physically and appears to be filling out. He had lost a huge amount of weight after an accident he had.
Perhaps the proof of his contentment is that on Friday, the first day we were allowed in after lockdown restrictions, six weeks ago, he actually asked if we could renew our marriage vows again! What joy it has created for us all. Perhaps a sign that Thirlestaine Park is doing a great job! Thank you to you all!
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Review from Camille P (Daughter of Resident) published on 16 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thirlestaine care home and all the staff have been helpful and friendly from the day my mother was admitted following a severe stroke. It is a testimony to their skill and patience that she has made a remarkable recovery and can look forward to returning to her own flat in the near future.
There have
been added pressures on the home and family due to the pandemic, and the restrictions this imposed, but again, the management has gone out of its way to accommodate all our needs as much as was possible. Together with my extended family, I am extremely grateful.
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Review from Beryl S (Wife of Resident) published on 26 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
We were met on arrival and had full attention given to us. Members of staff remembered his name and spoke to him. I have had contact with the Manager to tell me how my husband is settling in. The staff were very polite and friendly. Due to Covid restrictions, I was not allowed in, so further comments
were "from the foyer".
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Review from Chloe T (Daughter of Resident) published on 28 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad was in Thirlestaine Park for a couple of weeks during August 2020 to give my mum a break from her caring responsibilities. We picked this home as my dad has dementia and this is listed as one of the home’s specialisms. Everyone that we spoke to seemed knowledgeable about his condition and that
was very reassuring when you are entrusting them with a loved one. The home itself is very modern and clean and the building is purpose-built for caring with large spacious rooms and en-suite bathrooms. The staff at the home are all incredibly helpful and nothing seemed to be too much trouble for them and I felt that my dad was looked after very well. I was also reassured by the anti-COVID measures that they have in place and PPE is available for all visitors. Unfortunately, COVID has meant that the number of visits has had to be restricted but the staff went out of their way to ensure that we were able to see my dad at least a couple of times during his stay.
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Review from Anne C (Daughter of Resident) published on 31 July 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
I’m happy with the care my mother receives. There are a few improvements I would make, a mixed dining room is a great idea but for those residents who are able to feed themselves adequately, watching people spit and struggle is off-putting, so much so that my mother chooses to eat in her room.
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Review from Sue M (Wife of Resident) published on 8 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very professional staff, also very kind staff who go out of their way to be helpful to residents and family. Food lovely, my husband looks forward to mealtimes. Lovely bedroom and bathroom. Beautiful gardens.
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Review from Sabina M (Daughter of Resident) published on 22 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been at the home for over five years. She is well cared for, the staff listen to her and get to know her likes and dislikes. They support her physically and mentally. She settled quickly and seems to feel at home.
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Review from Jonathan C (Son of Resident) published on 10 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was a resident for about three months during the covid19 lockdown, which meant we couldn't visit. It is therefore impossible to give detailed comments.
My overriding impression is of the kindness of the staff, who seemed to be very caring and willing to go out of their way to be helpful.
My mother always commented on how kind they were. This was at a difficult time for care homes generally, with disruption owing to the pandemic and staff shortages because of the need for people with symptoms to self-isolate. For that reason, I think it is even more remarkable how goodtempered the staff were.
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Review from Claire S (Daughter of Resident) published on 5 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thirlestaine Park Care Home accepted my mum with extremely short notice and did all within their power to help her adjust to an abrupt change of circumstances. The staff treated her with dignity and compassion and one member of staff, in particular, was outstanding at noticing when Mum appeared anxious
and giving reassurance. She was clearly well trained and highly knowledgeable about dementia care and made herself very available to give wider family support too.
The home was always extremely clean and comfortable, with fantastic food.
In the end stages of Mum's illness, Thirlestaine put themselves out to accept Mum back despite difficulties accommodating her on the nursing floor. The staff there were extremely empathetic and her end of life care was outstanding.
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Current Review Score: 9.9 (9.862)

Overview of Review Score

The Review Score of 9.9 (9.862) out of 10 for Thirlestaine Park Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.862 for Thirlestaine Park Care Home is calculated as follows: ( (132 Excellents x 5) + (19 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 152 Ratings = 4.862
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Thirlestaine Park Care Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 registered maximum number of service users is 12.6, which has been reached with 13 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 Jan 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (13)

Meet the Team (3)

Anna

Anna Satora

Job Title: Home Manager Joined: 2023

Hello, my name is Anna Satora, and I am the Home Manager here at Thirlestaine Park.


I have a Bachelor's Degree in Nursing, and I am passionate about working within the senior care sector.


My focus is on providing the best possible care for all of our residents, and I strongly believe that there is always something we can do to improve the quality of our residents' lives.


I am here to offer support to our residents, their loved ones and my team. For anybody considering care for themselves or for a loved one, our doors are always open should you wish to visit us and find out more.

Jake

Jake Lines

Job Title: Client Services Manager Joined: 2024

Hello, my name is Jake Lines, and I am the Client Services Manager here at Thirlestaine Park.


I have five years of experience working in the care sector.


As a Client Services Manager, I love building relationships with our residents and their loved ones. I often find that everyone has such interesting stories to tell and it is always a joy to hear them. All my experience working as a Client Services Manager has been incredible, and I feel privileged that I am able to support families and loved ones through their journey into care.

Josie

Josie Sumner

Job Title: Activities and Wellbeing Coordinator Joined: 2023

Hello, my name is Josie Sumner, and I am the Activities and Wellbeing Coordinator here at Thirlestaine Park.


I studied social care in college in the 90s and have worked in care homes and in the community as a carer since I was 18. I enjoy working in activities as I love helping our residents achieve stability and mental wellbeing in a new environment. Seeing our residents smile and have fun fills me with joy.


I live in Evesham with my dog Maisie, and I have two grown sons.

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