Thirlestaine Park Care Home

My mother has advanced dementia and has been a resident for over three years. I always enjoy entering Thirlestaine, the staff are always so welcoming and cheerful. This hasn’t faltered throughout the pandemic, despite very tough times. It’s just as important that the visitor has a good experience as well as the resident. I can’t fault the care given to my mother, the staff are approachable, kind and compassionate.

Thirlestaine Park has many good things going for it but also some significant issues. On the plus side, it is a pleasant building and garden. Most things work adequately and the staff are pleasant to talk to. They seem to have handled Covid well and have been responsive in allowing some freedom for residents. My mother feels safe. On the minus side, there is clearly an issue with staffing levels. Many of the staff seem rushed and some tasks are not carried out or are forgotten. For example, my mother has mentioned that her sheets have not been changed for several weeks and some requests have not been carried out despite a number of reminders. Additionally, she is perfectly compos mentis and has said that some staff talk to her as if she were a child, perhaps assuming that she has some form of dementia and staff also enter her room without knocking. She had expected a better standard of service and respect. In contrast, some staff are exceptional and she has build some excellent relationships.

My family and I are extremely happy with the care that my husband receives at Thirlestaine Park. Such a caring, supportive team of carers and management. It is always a joy to visit.

We are enormously impressed with the professional and caring approach of Thirlestaine Park staff and management. My 93-year-old mum came in for respite 4 weeks ago and has now converted to permanent residence. She continues to have significant health issues which have thrown up challenges in adjusting to her new environment. The Thirlestaine Park team have been incredibly diligent in both following up and managing my mum's health issues, monitoring her health and well-being very closely and being sympathetic and sensitive to her psychological needs. They have also communicated and consulted regularly with us as a family so we feel fully included as part of the care decision-making. We are very grateful and reassured and we feel she is in just the right place. Thank you Thirlestaine Park team!

My friend of sixty years has recently taken up residence in Thirlestaine Park Care Home. I have visited him on several occasions in the last two months and found the staff courteous and helpful. We had a particularly good experience on his birthday when friends and family joined him for an excellent birthday lunch in a private dining room. In response to family requests, he has recently moved to a different room and seems to be content and well cared for. Thank you for looking after my friend.

My mum has been a resident for the past 5 weeks and has settled in really well, staff are attentive and lovely. Management are proactive and respond quickly to queries or questions, robust liaison with the community palliative team.

To all the team at Thirlestaine Park Care Home, an enormous thank you from Dad and I.

Thirlestaine Park Care Home is a modern, bright and airy home in a lovely setting. We've been really impressed with how friendly and helpful all the staff are. Mum has settled in quickly and seems to be very well cared for.

Thank you to all the staff for making this transition as easy as it could be.

My father has dementia and has been a resident at Thirlestaine Park since December 2020. Unfortunately, due to COVID restrictions, we haven’t been able to visit the home or get to know the care home staff as much as we would have liked. However, our experience so far has been that all our questions and concerns have been addressed promptly and sympathetically, and we like and are impressed with everyone that we have been in contact with.

I have just visited my uncle for the first time at Thirlstaine. It is beautifully clean and well maintained, and I was agreeably surprised by the generous size of my uncle’s room and wet room. The staff have made a real effort to make it his own by hanging his pictures and arranging his own furniture comfortably. The staff I met during my visit were extremely helpful and very friendly. They treated my uncle with great respect and kindness, and as I live a long distance away, it is a great weight off my mind knowing that he is being so well cared for in such a lovely environment.

My grandmother has been in Thirlestaine Park for respite care for the past week, and I have been extremely impressed with the home and the care she has received. The home itself is fabulous, spotlessly clean and done to a very high standard. The care is amazing; she assured me she has been very well looked after by very kind and polite carers. They walk her to the restaurant every day, which she appreciates as her sight is not good and help her with all her needs such as showering. I was so impressed with the manager, who I found to be very professional and always there to help if we had any questions. I will definitely be using this home again in the future.

The team at Thirlestaine have provided exemplary care to my mother since March 2020. They are a pleasure to deal with and have coped with my mother's difficulties very well. She speaks very highly of the team.

A big thanks to all the staff at Thirlstaine.

Overall, my mother enjoyed her stay and would definitely return for respite care.

A very caring and helpful environment, always clean and well presented, nicely decorated. Staff attentive and pleasant to deal with. My father is contented and well looked after. I would recommend it to others.

My mum has been at the home for many years and has received excellent care in her time there. The best thing about the home is the staff; they are wonderful, professionals who get to know the residents and take great care of them. The facilities are also great with a living room, dining areas and a lovely garden as well as various organised activities.

My mother was one of the first residents to Thirlestaine, so it is now six years on. She has been very happy there the whole time. She considers it her home and has never thought back to her old life. The facilities and environment are of a very high standard, and the staff have constantly been exceptional. Difficult to fault really, and I would have no hesitation in recommending this home to anyone needing this level of care. Best wishes.

Mum moved into the care home in between the lockdowns. Communication has been very good as visiting was restricted and it was difficult for me to gauge how she was settling in. There has only been one relatively short period when Mum was in isolation in the home. The home has allowed me to visit using PPE and in the visiting room, but also I had precious visits to her room when Mum was refusing to get out of bed! The staff have never made me feel they are stretched staff wise, and at all times, professional and caring. I too have felt cared for regarding my concerns over Mums health. They’ve given me time in person, on the phone or via email when I have raised concerns, and indeed my other 4 siblings too! I’ve missed getting to know the carers and other residents, and it's been a learning kerb for me to trust them with my mum. Hopefully, as lockdown lifts, I can become more involved. The following section is difficult to answer as I have not been in enough to assess for myself.

Perhaps the proof of his contentment is that on Friday, the first day we were allowed in after lockdown restrictions, six weeks ago, he actually asked if we could renew our marriage vows again! What joy it has created for us all. Perhaps a sign that Thirlestaine Park is doing a great job! Thank you to you all!