
The care at Thirlestaine Park is second to none.Sarah H(Daughter of Resident/Service User)

My experience of Thirlestaine Park has always been amazing.R W(Granddaughter of Resident/Service User)

I feel confident I have chosen the best home for my aunt.E W(Niece of Resident/Service User)

The care at Thirlestaine Park is second to none.Sarah H(Daughter of Resident/Service User)

My experience of Thirlestaine Park has always been amazing.R W(Granddaughter of Resident/Service User)

I feel confident I have chosen the best home for my aunt.E W(Niece of Resident/Service User)

Located in the historic spa town of Cheltenham, Thirlestaine Park Care Home provides a peaceful and tranquil setting for its residents to receive exceptional residential, dementia, nursing and respite care. Opened in 2014, Thirlestaine Park is purpose built to deliver professional, high-quality care in a luxurious yet modern environment.
Thirlestaine Park boasts numerous facilities designed with its residents in mind, including multiple living and dining rooms, a hair and nail...
Care Provided by Thirlestaine Park Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 63 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The home provides person-centred dementia care, as well as respite stays for those seeking a short-term break or convalescence care following illness or surgery.
This assessment helps them to fully understand the level of care and support required by each individual and to ensure that they are able to meet those care needs.
For those requiring nursing care, you may be eligible for Funded Nursing Care (FNC). If awarded, this contribution will be deducted from your weekly fee.
Please call them to discuss availability and arrange a visit.
The price(s) shown are provided by the care home. Contact Thirlestaine Park Care Home for full pricing details and T&Cs.
Contact Thirlestaine Park Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Porthaven Care Homes
- Private Owned
Person in charge
- Anna Satora (Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (63)
- Single Rooms with ensuite Wet Room (63)
Visiting
- Visitors are welcome at any time.
Parking
- Ample parking available on site.
Thirlestaine Park Care Home Reviews (147)
Thirlestaine Park Care Home has a Review Score of 9.6 (9.632) out of 10, based on 15 reviews in the last 2 years.
Over all time Thirlestaine Park Care Home has 147 reviews.
The care at Thirlestaine Park is second to none. Our mum spent an extended respite stay there and her needs were complex due to advanced dementia. The care staff are highly skilled and showed great compassion and kindness, not just to mum but to all of us as a family. Mum can become very agitated and we saw how their approach to her enabled her to settle and feel calmer. They clearly promote independence and dignity in their residents.
From the first moment you enter to a warm welcome, through to all members of staff involved in the running of this beautiful home, you feel that you matter and they are always happy to help in any way they can.
The general atmosphere is calm and friendly The home environment is very clean, pleasantly decorated and well maintained. The food is well cooked with a thoughtful menu.
Placing a loved one into care is a huge and emotional decision and the care staff at Thirlestaine appreciate this and engender trust and confidence.
Thank you so much for taking the time to write a review for our care home, we are so pleased that your mum received such great compassion and kindness from our wonderful team. We are delighted that she felt settled and calmer during her stay. Our team work really hard to create a homely and well...
Dad came into Thirlestaine Park as a full-time resident in April this year after some respite care elsewhere. Although it took Dad a while to accept he had to be in care, once he settled into the routine and got to know everyone he is now very happy in his new home. The care he receives is wonderful, the staff are all so very friendly, and management, admin staff, carers, hosts, and cleaners, all make this care home a very welcoming and happy place to be. Dad is kept clean and tidy, his room is lovely and he is very comfortable, nothing is too much trouble. After we took Dad out for the day last Saturday, taking him back later in the afternoon, he said he felt like he was going home. This makes me so much more relaxed knowing he is so happy and well cared for, and I would have no hesitation in thoroughly recommending Thirlestaine Park.
Thank you for your superb feedback, nothing could be better than hearing that your father considers Thirlestaine Park his home. It is a pleasure to care for your father, and I will pass your kind words on to our team.
We needed short-term respite care for my mother after a period of serious illness. Thirlestaine Park was welcoming, accommodating and took time to understand our needs. Everyone has been kind and supported my mother in settling, so much so that she has decided to stay permanently. The care, the food and the rooms are all lovely and we are very grateful for the stress that the move has taken from all our lives.
Thank you so much for taking the time to review our home. We really appreciate your feedback and are so pleased that your mum has enjoyed her time with us so much that she has decided to stay. We will pass on your feedback to our team.
Good experience from the viewing of care home to residency. Friendly and informative staff. Lovely room and facilitates. Great location. My mother is well looked after.
We always appreciate feedback on our home so thank you for taking the time to share your experience of the services we provide to your mum. We are delighted that you have had a good experience from the beginning. I will share your feedback with our team at our next staff meeting.
The staff at Thirlestaine are friendly, helpful and caring.
The resident is treated, as it should be, as if this is their home. It is a friendly and welcoming place.
Thank you so much for taking the time to write a review of your experience visiting your mother-in-law at Thirlestaine Park. We are delighted that you found our team friendly, helpful and caring. I will pass on your feedback.
I have had a very pleasant stay here.
Thank you for your review. We are really pleased you have enjoyed your stay with us.
In two weeks this was all changed, nursing worked a big turnaround and weeks later I am beginning to walk again and show general improvement. I highly recommend this establishment.
Thank you so much for taking the time to review our home. I am so happy to hear that your experience has been so positive. I will pass on your feedback to our team who will be delighted that you have seen such a positive turnaround.
Excellent respite care experience after a hip replacement. Rest and recreation are very beneficial. I will repeat this if ever it becomes necessary.
Thank you so much for your kind review, I will pass on your feedback to our wonderful team.
A happy home.
Thank you so much for your very kind words and for choosing to be part of the Thirlestaine Park family.
He has settled in well and always looks clean and well cared for.
I cannot rate the activities, as I don't think he has joined in yet. His rooms are immaculate. He enjoys the food and the communication from the staff is excellent. They have done everything they can to make him comfortable. The home is run well and all his needs are met as required. It was a very hard decision to make, putting him into a home, but I am 100% happy with the standard of care.
We are absolutely delighted your grandfather has settled in at Thirlestaine Park. I am so glad you are able to share such a comprehensive and glowing review of life here. I will be sure to pass on your wonderful comments to the wider team as I know they will be extremely grateful!
My nan recently passed away at Thirlestaine Park. I went to visit her a number of times and every time I visited, it was evident how well-looked after she was. The staff are brilliant and couldn't have been more supportive of her circumstances. She enjoyed the food and the activities.
Thirlestaine Park care home has been great in offering respite care for my friend. It took him a few weeks to get into the daily routine but seems to be more with it now. It is a very welcoming place with activities on offer as well as calmness. As a friend of the resident, I like the fact that I can pop in as and when without having to book in with reception. It makes it feel more homely. It would have been better if there was Wifi, but was told by the reception that there is not any for residents. Not sure why in this day and age.
Thank you for your amazing comments and such high praise for the team. We work hard to exceed all expectations and the team will be thrilled to receive this feedback.
My parents moved to the home in late September, having lived independently into their 90s. They love the care they receive from the staff on the floor, who are all extremely kind, helpful and warm. The food is excellent, and plenty of it. They feel very looked after. Whenever any friends or family visit, we are welcome. My mum and dad particularly appreciate the trips out (to the garden centre and the Abbey so far) and the music-based activities. Plus, the exercise classes! The home itself is spacious and well maintained, with a big lounge and lovely garden.
The chefs will also be delighted to hear your feedback on the excellent food.
I'll ensure the whole team receive your feedback, as it will be very much appreciated.
Warmest regards.
The level of care was outstanding. Call bells were answered efficiently. Both the nursing staff and the care staff were enthusiastic and well-tutored in their roles. They had a pleasant sense of humour and a realistic approach to my personal post-operative challenges. There was a warm and helpful backup from management and the activities team. Whilst I hope not to need care again, Thirlestaine will remain top of my list.
We are absolutely delighted you chose to stay with us at Thirlestaine Park and that you are on the road to recovery. I am so glad you are able to share such a comprehensive and glowing review of life here. I will be sure to pass on your wonderful comments to the wider team, as I know they will be extremely grateful!
Highly recommend Thirlestaine Park Care Home, needing respite care for my elderly friend who had a fall at very short notice. Everyone at Thirlestaine couldn't have been more accommodating, even though the stay was short, the care received was excellent. Everyone was extremely welcoming, nurses were excellent and the Client Services Manager was extremely efficient and was always on hand to help and answer my questions.
Thank you for your incredible comments and such high praise for the team. The care and well-being of every resident is our number one priority and it is rewarding to have such positive feedback.
I took my mother to look around Thirlestaine Park in Cheltenham as we wanted her to have a month's respite after a knee replacement, from the moment we stepped in we were made very welcome. We were shown around and all our questions were answered. My mother was very happy during her month and was looked after very well with kindness and respect. The food was excellent, a choice of dishes and nothing was too much trouble if she wanted something different. Fans were brought to her room during the recent hot weather to make her more comfortable. The standard of cleanliness was very high and her room was cleaned every day. Whenever I phoned to enquire how she was I was always able to speak to a member of staff looking after her, if I had one small moan it would be that the reception desk didn’t appear to be manned out of office hours. As a family, we would not hesitate to recommend Thirlestaine Park Care Home.
My 95-year-old mum required nursing care following two falls in her home and time in hospital. It's the first time she has ever received care, having previously lived independently. The client services manager's response was excellent from the moment we engaged with Thirlestaine Park Care Home. We had two show arounds, including the gardens, activity room, and the residential floor. We had a good understanding of the whole care home. We could not have asked for a better start to Mum's new life at Thirlestaine Park. She is treated with dignity, her sheets are clean and all staff know her. Mum's food is served in finger food sized portions like a buffet. This is working very well and we are delighted that she has gained weight in her first 10 days. The response from Mum on seeing her favourite sideboard, ornaments and paintings in her room on arrival was overwhelming; she spoke more then than she had in several months. We are very impressed with the nursing team's treatment of mum's leg sores.
Thank you so much for your excellent review. We were delighted that your mum has settled in so well! We thoroughly enjoy spending time with her. I'll ensure I share the wonderful comments with the rest of the team. They will be delighted!
I've found the staff mainly very helpful and caring. The main exception is when the published programme is altered or changed without notice or does not take place.
Thank you for your kind review of the home and the lovely comments regarding our helpful and caring staff, they will be delighted to receive this feedback. I appreciate you highlighting the last-minute change/cancellation to the activities schedule whilst I was on annual leave. I have discussed...
From my first contact with this care home, the staff were helpful and compassionate. It was easy to arrange a visit which I booked online. The home has the benefit of being purpose-built with all the necessary facilities but retains a homely feel. My aunt has settled in well and appears comfortable and relaxed and is enjoying the excellent food. The nurses are kind and caring and are treating my aunt with great dignity. They cater to her individual preferences and encourage her to retain as much of her independence as possible. I feel confident I have chosen the best home for my aunt.
Thank you for your amazing comments and such high praise for the team. We work hard to exceed all expectations and the team will be thrilled to receive this feedback. It's wonderful that you have taken the time to acknowledge how kind the team are and how we treat our residents with great dignity. It's something everyone at Porthaven takes pride in.
My friend has settled well in her new environment. The staff update me regularly about her health.
Thank you very much for your wonderful comments about our excellent facilities and very kind and thoughtful staff. The chefs will also be delighted to hear your feedback on the excellent food. I'll ensure the whole team receive your feedback, as it will be very much appreciated. Warmest regards, Debbie.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 13 January 2018Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (19) & Events (1)
- 01 Sep 2026
Throughout August, our home’s garden renovations were well underway, thanks to our wonderful residents and team. After the heat of June and July, our garden needed rejuvenating and our residents...
- 27 Jul 2026
We were thrilled to welcome the amazing JB Steelpan Music to our care home for an unforgettable show! Julie’s vibrant performance filled the room with pure joy, and it was...
- 14 Jul 2026
We are thrilled to announce that we have been named a Top 10 Medium Provider by later life care platform Lottie. Lottie's winners are selected based on a robust, data-driven...
- 25 Sep 2026Organiser: Thirlestaine Park Care Home
Awards / Recognitions (16)
- 14 Jul 2026Recipient: Porthaven Care Homes
- 30 Jan 2026Recipient: Porthaven Care Homes
- 01 Jan 2026Recipient: Porthaven Care Homes
Accreditations
There are no accreditations posted yet for Thirlestaine Park Care Home.
Meet the Team (7)

Hello, my name is Anna Satora, and I am the Home Manager here at Thirlestaine Park.
I have a Bachelor's Degree in Nursing, and I am passionate about working within the senior care sector.
My focus is on providing the best possible care for all of our residents, and I strongly believe that there is always something we can do to improve the quality of our residents' lives.
I am here to offer support to our residents, their loved ones and my team. For anybody considering care for themselves or for a loved one, our doors are always open should you wish to visit us and find out more.

Hello, my name is Sherin, and I am the Deputy Home Manager here at Thirlestaine Park.
I am a nurse with 15 years of experience in the care sector. I have been in management for 8 years, supporting and guiding staff in delivering high-quality, compassionate care.
What matters most to me is our residents. I make it my priority to be present, to listen, to offer reassurance and to support their physical and emotional well-being. I believe feeling heard, respected and cared for truly changes a person's quality of life.
I am a mum to two wonderful girls, which has shaped the way I care: with patience, empathy and compassion. I truly believe the smallest acts of kindness can have the biggest impact on somebody's day.

Hello, my name is Jake Lines, and I am the Client Services Manager here at Thirlestaine Park.
I have five years of experience working in the care sector.
As a Client Services Manager, I love building relationships with our residents and their loved ones. I often find that everyone has such interesting stories to tell and it is always a joy to hear them. All my experience working as a Client Services Manager has been incredible, and I feel privileged that I am able to support families and loved ones through their journey into care.

Hello, my name is Rina, and I am the Residential Dementia Care Manager at Thirlestaine Park.
I started my career in the Philippines as a midwife. Since moving to the UK in 2003, I have worked in the care home sector.
I have a passion for caring for seniors and particularly our residents living with dementia. I strive to provide high-quality person-centred care and support for our residents.

Hello, my name is Tracey, and I am the Residential Care Manager here at Thirlestaine Park.
I have worked in various business sectors throughout my career; however, venturing into adult health care was the best career decision I ever made. I thoroughly enjoy meeting, caring for and working with such a diverse community.
In 2023, I achieved my Level 5 in Leadership and Management in Adult Care with my optional subjects in Staff Appraisals, Dementia Care, End of Life Care and Infection Prevention and Control. I hope to commit to further learning experiences soon.
I am passionate about the well-being of our residents and team and always make myself aware of everybody's uniqueness, being available throughout the day to stop for a catch-up or to provide support through difficult times with compassion and respect.
I take responsibility for all aspects of care and support delivered for our residential residents and always work in line with relevant legislation, regulations and local policies and procedures.
I am a very organised and responsible individual with high standards, and I always look for ways to continually add to my experience and improve upon my knowledge.

Hello, my name is Josie Sumner, and I am the Activities and Wellbeing Coordinator here at Thirlestaine Park.
I studied social care in college in the 90s and have worked in care homes and in the community as a carer since I was 18. I enjoy working in activities as I love helping our residents achieve stability and mental wellbeing in a new environment. Seeing our residents smile and have fun fills me with joy.
I live in Evesham with my dog Maisie, and I have two grown sons.

Hello, my name is Jessica, and I am the Home Trainer here at Thirlestaine Park.
I have worked in the care sector for 31 years, and during that time, I have developed a real passion for supporting both residents and the teams who care for them.
I originally started my career with Porthaven in 2017 as a Residential Care Manager, and I have been a Home Trainer since 2023. I currently work both at Thirlestaine Park and for our sister home, Cotswold Gate in Burford.
I use my experience to help build team member confidence, skills and understanding, so they can provide the highest standards of person-centred care. I believe that compassionate, well-trained team members are key to creating safe, happy and welcoming homes, and I take great pride in playing a part in ensuring our residents and their families feel supported, respected and reassured.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Thirlestaine Park Care Home to verify any information. View our terms and conditions. Thirlestaine Park Care Home has an Enhanced Service -more info.