4-6 Matlock Terrace, St Lukes Road, Torquay TQ2 5NY
Group: Woodland Healthcare Ltd
Person in charge: Jane Delaney (Manager)
Local Authority / Social Services: Torbay Council (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 40 Service Users
Registered Care Categories*: Dementia • Old Age • Younger Adults
Single Rooms: 40
Rooms with ensuite WC: 40
Latest Care Quality Commission* Report on Mr C's: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 6.1 (maximum of 10) for Mr C's is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for Mr C's in Google's Search Results - more info
b) The score for the number of positive Reviews is 1.6 out of 5 from 1 positive Reviews in the last 2 years. (A 2 year period has been used as there were no positive reviews in the last 12 months)
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.545 for Mr C's is calculated as follows: ( (7 Excellents x 5) + (3 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 11 Ratings = 4.545
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 1.563 Points relating to the number of positive Reviews for Mr C's is based on 1 positive Reviews in the last 24 months and is calculated as follows:
3 = 3 then divided by 2 = 1.500
Target of 8 positive Reviews (40 registered maximum number of service users ÷ 5). 1 Reviews ÷ 8 Target = 0.125 , then divided by 2 = 0.063
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Mr C's has a Review Score of 6.1 (6.108) from 1 Reviews
Review submitted from a Website Submission by Robin B (Son of Resident) on Saturday 21 January 2017. Relates to October 2016.
My father was at Mr C's for about 3 weeks before he died. My first impression of Mr C's was not good (I turned up and the door was not locked I let myself in) but how wrong I was. The staff are amazing. I told the manager about the door and she came with me to inspect it and we could see that it was not latching. She immediately got onto somebody to fix it. One of the staff members was great with my dad. She fed him as he was very weak and the chef who I've forgotten his name was great as well as another member of staff who looked after my dad.
I live 200 miles away and I phoned him on several occasions and they would take the phone to him.
She phoned me when my dad died.
All I can say is thank you. You made a hard time less painful knowing my dad was comfortable at the end of his life.
I'm sorry it took so long to write this but I have tears in my eyes writing this. I miss him.
How likely would you be to recommend Mr C's? Extremely Likely