St Helens Hall & Lodge, St Helens, Merseyside
St Helens Hall & Lodge, St Helens, Merseyside
St Helens Hall & Lodge, St Helens, Merseyside

St Helen’s Hall & Lodge offers care for older people in a homely environment, with the hall providing 24-hour residential care to residents, and the Lodge offering additional dementia care.

The home offers a wide range of features designed with the comfort, privacy and independent lifestyle choices of residents in mind. All bedrooms come with an en-suite bathroom.

Public areas of the homes include lounges and a cinema room.

Film afternoons take place in the cinema room twice a week, with authentic seating, a refreshment stand and classic red curtains.

A daily changing menu of home-cooked meals is served from the dressed dining room.

Enclosed gardens provide a pleasant and secure environment to enjoy the outdoors, while a daily activity and entertainment programme caters for a range of hobbies and interests.

Residents can also sit back and relax while getting their hair done in the hairdressing salon.

Group: Orchard Care Homes

Person in charge: Amanda Clark (Manager)

Local Authority / Social Services: St Helens Metropolitan Borough Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 94 Service Users

Registered Care Categories*: Dementia • Detention Under Mental Health Act • Learning Disability • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Challenging Behaviour

Admission Information: Ages 60+.

Languages Spoken by Staff (other than English): Slovak

Single Rooms: 94

Rooms with ensuite WC: 94

Facilities & Services: Respite Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Close to Local shops • Lift • Wheelchair access • Phone Point in own room/Mobile • Television point in own room

Directions:

Turn right onto Elephant lane, go straight over the traffic lights, its the orange building on your left hand side.

Visiting:

No restrictions.

Parking:

Disabled parking bay at front of home. Car park onsite.

Latest Care Quality Commission* Report on St Helens Hall & Lodge: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

7.9 St Helens Hall & Lodge has a Review Score of 7.9 (7.884)

The Review Score of 7.9 (maximum of 10) for St Helens Hall & Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 3 Reviews over all time. This Average Rating is also the rating value for St Helens Hall & Lodge in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.4 out of 5 from 2 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.528 for St Helens Hall & Lodge is calculated as follows: ( (20 Excellents x 5) + (15 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 36 Ratings = 4.528

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 3.356 Points relating to the number of positive Reviews for St Helens Hall & Lodge is based on 2 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 = 3.25

    2. Target of 18.8 positive Reviews (94 registered maximum number of service users ÷ 5). 2 Reviews ÷ 18.8 Target = 0.106

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    1
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend St Helens Hall & Lodge?

  • Extremely LIKELY
    3
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to St Helens Hall & Lodge

  • Daughter of Resident/Service User
    1
  • Granddaughter of Resident/Service User
    1
  • Son of Resident/Service User
    1

My mother was made to feel welcome immediately and very quickly it became "her home". The carers stick to the care plan without fail and are always thoughtful in maintaining her dignity. They got to know her well in a short space of time and enjoy her sense of humour there's always light hearted banter and laughter when we go to visit.
The staff are so accommodating to the family nothing is too much trouble and this has made a huge difference to making the family feel part of the care package.

How likely would you be to recommend St Helens Hall & Lodge? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

Amanda Clarke, Home Manager at St Helens Hall & Lodge responded to this review on 29 Aug 2017:

Many thanks for taking the time to leave a review for St Helens Hall & Lodge, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am pleased to hear that you are happy with the care your mother is receiving. I am also pleased to hear that your mother was able to settle into the home like it was her own, as this is something we strive to achieve with all of our residents.
Kind regards, Home Manager

My mother has been at St Helen's for six years, sadly my mum died on the 23rd July 2017. Through all her stay she had been treated with respect, her needs always met and so much love and care shown to her and to us as her family. I have nothing but praise for all members of staff without who we would not have been able to cope. The last few days of mums life were very difficult and the staff were amazing with mum and us. I have never experienced so much love and concern as on that last night and will be forever grateful. They will always be a part of our family. God bless them all.

How likely would you be to recommend St Helens Hall & Lodge? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My Nan was in St Helens Hall and Lodge for 12 months the staff are very friendly and helpful. We looked at a few other places but chose this one from the minute we walked through the door they was very welcoming. During her final weeks I could not asked for better people to look after her. We have been back to visit and they still welcome us back with a drink. We miss everybody there even the other residents.

How likely would you be to recommend St Helens Hall & Lodge? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Maisy Ash, Initiatives Manager at St Helens Hall & Lodge responded to this review on 28 Jul 2015:

Thank you Suzanne for the review and it is very good to hear that you were happy with the service and care your nan received. We pride ourselves on all stages of care for residents and the support we can give to the families.

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