St Helens Hall

Elephant Lane, Thatto Heath, St Helens WA9 5EL
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9.7 60 Reviews
  • St Helens Hall, St Helens
St Helens Hall is a residential care home in Merseyside specialising in dementia and short-term respite care. The home is recognised for its high standards, having received a “Good” rating from the Care Quality Commission (September 2024). Since opening in 2008, the home has been under the dedicated leadership of the Manager, whose long-standing experience and commitment to care have helped build a strong, compassionate community.

Offering a warm and homely atmosphere, St Helens Hall focuses on providing personalised care tailored to the unique needs of older adults. The environment is designed with residents’ comfort, privacy, and independence in mind, ensuring each person can enjoy a lifestyle that respects their preferences and promotes well-being.

The team at St Helens Hall has earned accolades for their dedicated approach, consistently delivering compassionate support and fostering a nurturing setting where residents feel valued and secure.

The home features a wide range of amenities including a cinema room where film afternoons are held twice weekly, alongside regular outings and visits from entertainers. These activities are designed to engage residents’ interests and hobbies, creating opportunities for socialising, stimulation, and enjoyment.

Meals at St Helens Hall are home-cooked and served in a dressed dining room, offering a daily-changing menu that caters to individual tastes and dietary requirements. This attention to detail ensures residents receive nutritious and appealing meals in a pleasant setting.

Through a combination of skilled care, thoughtful amenities, and a vibrant activity programme, St Helens Hall strives to provide a fulfilling and supportive home for those living with dementia and in need of short-term respite.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 94 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1206 – £1255
  • Self-Funded Residential Dementia Care: £1264 – £1311
  • RESPITE Self-Funded Residential Care: £1252 – £1300
  • RESPITE Self-Funded Residential Dementia Care: £1309 – £1358

Fees are subject to assessment completed by the home. Please contact the home directly for more information.

These prices are only a guideline, please contact St Helens Hall to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Amanda Clark (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 2

Room Information

  • Single Rooms (94)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (91)

Visiting

  • Mealtimes are protected - please contact the home to arrange a tour.

Parking

  • Disabled parking bay at front of home. Free car park onsite.

St Helens Hall Reviews (60)

9.7

St Helens Hall has a Review Score of 9.7 (9.652) out of 10, based on 17 reviews in the last 2 years.
Over all time St Helens Hall has 60 reviews.

Overall Experience
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Date Published
  • 60
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Reviewer Connection to St Helens Hall
  • 29
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Total of 60, showing 1-20
Review from G M (Brother-in-law of Resident) published on 20 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Brother-in-law was extremely weak and vulnerable, needing careful attention. All aspects of his welfare were well catered for until his health deteriorated sufficiently to require hospitalisation. All staff members were excellent with their care.
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Review from J G (Daughter of Resident) published on 15 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I live in Australia and have recently visited my Mum (for the first time since she moved to the care home) a number of times during my UK stay. It was reassuring to observe Mum in a bright, welcoming environment with caring staff. It was good to put faces to names of staff who answer the phone when
I call from Australia.
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Review from C H (Son of Resident) published on 19 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Hi can't say enough about St helens care home .the staff or brilliant very helpful they do alot of activities and they get my mum involved the best.way possible with her disability. Mum says the food.is very good.and plentiful. It puts families at ease knowing that my mum will be well looked after.well
done to all of you and thank you for all you do xxx
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Review from Carl F (Son of Resident) published on 16 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at the home are fantastic the caretaker Graham the super cooks the care team are all amazing they helped my mum so much I can't thank them enough.
They genuinely cared for mum and went above and beyond to make her stay comfortable
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Review from Jayne T (Daughter of Resident) published on 2 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is an excellent care home. I can't speak highly about them. My father has settled in so well, the staff are so helpful and caring. As as family we where worried when he was at home but now that he has 24/7 care he is settled and so are we.
They keep you updated if they have any health issues which
is so reassuring.
The facilities in the home are superb. Movie room, quiet lounges, other lounges. Activities.
10/10 for everything.
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Review from T C (Daughter of Resident) published on 17 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff in this home are amazing my father had a rare illness psp he was more than a handful yet they gave him the best care we were welcome anytime of the day and night i never worried about him me and sister went daily at different times and all residents were treated the same a big thank you to
all the staff your angels
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Review from M B (Daughter of Resident) published on 8 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Care for my mother is complex however staff meet the challenges and make Mum comfortable safe and happy. She is treated with love, kindness and dignity. Facilities are spotless and every care is taken to make it feel like home.
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Review from Susan S (Daughter of Resident) published on 30 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Big thank you to one lady who saved our dad from choking.
We are so grateful to her and all the other amazing staff.
Dad is very happy, safe, well-supported and cared for by all members of the staff.
We are pleased Dad has the lodge for his home.
Reply from Susan Wood, Deputy Manager at St Helens Hall

Thank you for the review. We will pass on your kind words to all the staff.

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Review from Linda F (Daughter of Resident) published on 30 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
St Helen's Hall has far exceeded our expectations with the level of care and consideration staff show for the residents and their families. My daughter recently got married and the staff helped my mum get ready and one of the ladies accompanied her and looked after her all day. It made our day so much
easier as we could all relax and enjoy ourselves knowing Mum was being looked after. The carer was brilliant. Can't thank her enough. All Mum's friends have told their families when it's time for them to need care St Helen's Hall is where they want to be. I didn't realise care homes could be this good. Thank you to all the staff.
Reply from Susan Wood, Deputy Manager at St Helens Hall

Thank you for the wonderful review. We were so happy to see the beautiful photographs of such a lovely day. We are so happy that Mum, daughter and all family and friends had such a lovely day, I know our staff member did too! We will pass on your kind words to the staff team.

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Review from James T (Son of Resident) published on 30 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The people who run this care home do an amazing job, I often rate the people in jobs with a view of 'how would I fare in this environment' and basically I wouldn't have a chance. The care is second to none, and the people who do the job seem well-organised and well-managed.
The food and drink do seem
ok, however, it would be hard to give it a 5-star rating.
Although the rooms are basic, they are clean and basically do the job.
Value for money is a difficult one, as it all does seem so expensive, however, it falls into line with other homes so can't be argued against.
These points considered, the overall quality of care is 5 stars, it's an amazing place, the activities are consistent and frequent, the communication is always good, Mum is never stressed, she does seem happy there, and we would all be in a state without the people in this home.
Thank you.
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Review from Helen S (Daughter of Resident) published on 23 July 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
Since my Mum went into St. Helens Hall and Lodge in April 2024 I have been very pleased with the care that my Mum has received. All staff are warm and friendly and nothing is too much trouble. Thank you all so much for taking the time to make sure my Mum is settled and happy in her new environment.
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Review from J R (Daughter of Resident) published on 22 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been in the care home for 2 years and has been treated with dignity and respect at all times. Nothing is too much trouble for all staff. Families are treated with lots of care and compassion.
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Review from Debra F (Daughter of Resident) published on 16 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad is very happy here and tells me the staff are all lovely and kind. He’s content, calm and safe, which they’ve worked hard to achieve by delivering his emotional and physical needs. My personal experience has always been good. Any issues are sorted quickly and the staff, whatever grade, are cheerful
and helpful. There’s lots of laughter, empathy and oodles of compassion which is what makes it a special place for our dad to call his home.
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Review from D G (Son of Resident) published on 13 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has become very settled in St Helens Hall.
We are delighted with the facilities and the staff. We could not speak more highly of the place and the people.
My sister goes to see Mum virtually every day whereas I live in Bournemouth so attend when I can and am greeted with a friendly reception
always.
Thank you.
Reply from Amanda Clark, Registered Manager at St Helens Hall

Many thanks for taking the time to leave a review for St Helens Hall. Your positive feedback is greatly appreciated, and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents, and I am very pleased to hear that your loved one is happy, safe, and well cared for. Thank you.

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Review from Janet G (Daughter of Resident) published on 13 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Regularly visit my dad, he is very settled and happy in this lovely care home, this is due to all the amazing staff who work here.
He is so well cared for, nothing is too much trouble and we feel very lucky that he is safe and secure in such a pleasant and cheerful environment.
Reply from Amanda Clark, Registered Manager at St Helens Hall

Many thanks for taking the time to leave a review for St Helens Hall. Your positive feedback is greatly appreciated, and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents, and I am very pleased to hear that your loved one is happy, safe, and well cared for. Thank you.

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Review from S B (Power of Attorney of Resident) published on 13 October 2023 Submitted via Website • Report
Overall Experience 3.0 out of 5
I feel there could be more activities for the residents for example art classes. The food on the whole is okay but I feel there needs to be a greater variety. My relative is safe and has settled in well.
Reply from Amanda Clark, Registered Manager at St Helens Hall

Many thanks for taking the time to leave a review for St Helens Hall. Your feedback is greatly appreciated, and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents. Thank you.

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Review from Claire W (Daughter of Resident) published on 12 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum is well looked after. There appear to be lots of activities for the residents both inside and outside of the home, and the staff are hard-working, caring and committed. It is sometimes difficult to get through on the phone.
Reply from Amanda Clark, Registered Manager at St Helens Hall

Many thanks for taking the time to leave a review for St Helens Hall. Your positive feedback is greatly appreciated, and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents, and I am very pleased to hear that your loved one is happy, safe, and well cared for. Thank you.

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Review from Deb K (Daughter-in-law of Resident) published on 13 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care received by my mum has been fantastic. Right through and after Covid, they have worked so hard to keep people safe and keep relatives informed. Staff are always cheerful and helpful, and the activities are marvellous. I can't recommend St Helens Hall highly enough.
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Review from Bernadette A (Wife of Resident) published on 30 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband's currently staying at St Helens Hall on a period of respite care.
The welcome he has received has been outstanding. The staff are knowledgeable and very attentive. They make everyone, including the wider family, feel welcome and involved.
The vibe is great, lots of laughter, and that’s
down to the staff who go above and beyond to help and support us all.
Thank you.
Reply from Amanda Clark, Registered Manager at St Helens Hall

Many thanks for taking the time to leave a review for St Helens Hall. Your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am pleased to hear that we were able to create an excellent caring environment for your husband.

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Review from Carol F (Daughter of Resident) published on 18 April 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother has lived at St Helens Hall since July 2021, and after a difficult first few months, (probably common to most new residents), she settled well and has been very happy ever since. Her room, like all others, is ensuite and nicely furnished and carpeted, with more than adequate storage and even
a small fridge. The entire home is spotlessly clean: there is never an unpleasant smell, unlike many other care homes I have visited, where food or urine smells are present. Most importantly, the staff are extremely pleasant, kind and caring. There is regular entertainment provided, and residents are free to wander between lounges and their rooms, allowing them to socialise or relax as they choose. My only criticism relates to communication: it isn’t always easy to get through on the phone, and information given to one member of staff is not always made available to others regarding residents’ dietary and beverage preferences or laundry services.
Reply from Amanda Clark, Registered Manager at St Helens Hall

Many thanks for taking the time to leave a review for St Helens Hall. Your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am pleased to hear that we were able to create an excellent caring environment for your mother.

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Current Review Score: 9.7 (9.652)

Overview of Review Score

The Review Score of 9.7 (9.652) out of 10 for St Helens Hall is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.801 for St Helens Hall is calculated as follows: ( (168 Excellents x 5) + (26 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 201 Ratings = 4.801
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.851 Points relating to the number of positive Reviews for St Helens Hall is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 94 registered maximum number of service users is 18.8. 16 Positive Reviews ÷ 18.8 = 0.851
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 May 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (5)

Meet the Team (4)

Amanda

Amanda Clark

Job Title: Home Manager Joined: 2015

Amanda started her career in care over 20 years ago and she has worked in every area of St Helens Hall and knows the environment inside and out. Amanda has completed NVQ Levels 2 and 3 in Health and Social Care. Amanda has also completed her Level 5 Management Qualification, and she has completed a Level 2 in Dementia Care, End of Life Care, Nutrition and Equality and Diversity.


In October 2015, Amanda was appointed as the Registered Home Manager of St Helens Hall to ensure we deliver excellent standards of care for all our residents. Amanda feels very passionate about her role and making a difference through ‘Good Quality Care.’ And so the journey continues for St Helens Hall to be ‘outstanding’ in all areas by the regulator, CQC.

Susan

Susan Wood

Job Title: Care Manager Joined: 2012

I worked in retail for many years, but due to the closure of TJ Hughes in 2011, I started working for a domiciliary company. I found the job very rewarding and thoroughly enjoyed my work.


I wanted to work in a home and had heard such good reviews of St Helens Hall that I started working here in 2012 as a Senior Care Assistant in the residential unit.
After two years I was promoted to Deputy Manager on the EMI unit and in May 2018 I was promoted to Care Manager.


During my time working here, I have found the home to be exceptional in all areas, and the care and support given to all residents and staff to be outstanding. The home feels welcoming and friendly.


I find my work very rewarding. Knowing that I am supporting people and making a difference in someone's life is an amazing feeling.

Jackie

Jackie Smith

Job Title: Senior Activities Coordinator Joined: 2013

I joined St Helens Hall as the Senior Activities Coordinator in 2013. Since then, I have been providing meaningful and fun activities for the residents.


I am always coming up with new ideas alongside being crafty. I like to make all the residents smile and get them stuck in our day-to-day activities. Watching them enjoy new experiences makes the job worth it.


In my spare time at home, I like to make things for others to enjoy.

Mirielle

Mirielle Doran

Job Title: Chef Joined: 2012

I became a cook at St Helen's Hall in 2012. On a daily basis, I prepare menus and cook delicious food for our residents, accommodating dietary needs. My favourite thing to do is to look for fancy decorations to add to my cupcakes for the home’s coffee mornings. I am most proud of my tasty Sunday Lunch with all the trimmings, it’s even better when I get to watch all the residents enjoy it.


I love all aspects of cooking for my residents to make sure they are enjoying all their meals. Baking is my favourite hobby; I love to get creative with new recipes and make yummy cupcakes and biscuits for everyone to share.

Frequently Asked Questions about St Helens Hall

What types of Care is St Helens Hall registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does St Helens Hall have?

There are 94 Single Rooms.

What are the Facilities & Services at St Helens Hall?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is St Helens Hall to the centre of St Helens?

1.4 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact St Helens Hall to verify any information. View our terms and conditions. St Helens Hall has an Enhanced Service - more info.