the staff there are good professionals, and we have always found them polite. Definitely, five starsR B(Next of Kin)
There’s lots of laughter, empathy and oodles of compassion which is what makes it a special placeDebra F(Daughter of Resident/Service User)
Nothing is too much trouble for all staff. Families are treated with lots of care and compassion.J R(Daughter of Resident/Service User)
the staff there are good professionals, and we have always found them polite. Definitely, five starsR B(Next of Kin)
There’s lots of laughter, empathy and oodles of compassion which is what makes it a special placeDebra F(Daughter of Resident/Service User)
Nothing is too much trouble for all staff. Families are treated with lots of care and compassion.J R(Daughter of Resident/Service User)
St Helens Hall is a residential care home in Merseyside specialising in dementia and short-term respite care. The home is recognised for its high standards, having received a “Good” rating from the Care Quality Commission (September 2024). Since opening in 2008, the home has been under the dedicated leadership of the Manager, whose long-standing experience and commitment to care have helped build a strong, compassionate community.
Offering a warm and homely...
St Helens Hall is a residential care home in Merseyside specialising in dementia and short-term respite care. The home is recognised for its high standards, having received a “Good” rating from the Care Quality Commission (September 2024). Since opening in 2008, the home has been under the dedicated leadership of the Manager, whose long-standing experience and commitment to care have helped build a strong, compassionate community.
Offering a warm and homely atmosphere, St Helens Hall focuses on providing personalised care tailored to the unique needs of older adults. The environment is designed with residents’ comfort, privacy, and independence in mind, ensuring each person can enjoy a lifestyle that respects their preferences and promotes well-being.
The team at St Helens Hall has earned accolades for their dedicated approach, consistently delivering compassionate support and fostering a nurturing setting where residents feel valued and secure.
The home features a wide range of amenities including a cinema room where film afternoons are held twice weekly, alongside regular outings and visits from entertainers. These activities are designed to engage residents’ interests and hobbies, creating opportunities for socialising, stimulation, and enjoyment.
Meals at St Helens Hall are home-cooked and served in a dressed dining room, offering a daily-changing menu that caters to individual tastes and dietary requirements. This attention to detail ensures residents receive nutritious and appealing meals in a pleasant setting.
Through a combination of skilled care, thoughtful amenities, and a vibrant activity programme, St Helens Hall strives to provide a fulfilling and supportive home for those living with dementia and in need of short-term respite.
Contact St Helens Hall to confirm what's included and get a personalised quote:
Weekly fees are dependent on individual care needs and room requirements and may be subject to change following assessment. Standard fees include accommodation, meals, utilities and personal care as agreed within the care plan.
Additional charges may apply for services such as hairdressing, podiatry and external professional appointments. A third-party top-up fee may be required for Local Authority funded placements, subject to assessment and agreement with the home. All admissions are subject to a pre-admission assessment carried out by the home’s management team.
The price(s) shown are provided by the care home. Contact St Helens Hall for full pricing details and T&Cs.
St Helens Hall has a Review Score of 9.6 (9.600) out of 10, based on 15 reviews in the last 2 years.
Over all time St Helens Hall has 68 reviews.
Nothing is too much trouble for the staff which is very encouraging. There have been problems with laundry which was discussed with the manager and has certainly improved more recently.
Nothing is too much trouble for the staff which is very encouraging. There have been problems with laundry which was discussed with the manager and has certainly improved more recently.
Many thanks for taking the time to leave a review for St Helens Hall & Lodge, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am very pleased to hear that our...
Many thanks for taking the time to leave a review for St Helens Hall & Lodge, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am very pleased to hear that our staff are always on hand to help. I am also pleased to hear that following on from your feedback, that you have seen an improvement to the laundry process.Kind regards.
My dad was only there a short time before his carers identified the...
And wouldn't hesitate to recommend the home in the highest way to all who may be in need of this kind of care!
Many thanks for leaving such a lovely review. I’m delighted to hear that the care your father received met your expectations and that the staff were welcoming and kind. It is of the upmost importance to us that everyone who visits the home knows their loved one is safe and leaves with a smile. Kind regards, Amanda Clark, Care Home Manager
I believe the majority of staff work extremely hard and are caring. Sometimes they are working under a lot of pressure and do their best to cope. Two of the staff went beyond what they needed to when my mother required help. All other staff are pleasant and approachable. My only gripe with the home...
I believe the majority of staff work extremely hard and are caring. Sometimes they are working under a lot of pressure and do their best to cope. Two of the staff went beyond what they needed to when my mother required help. All other staff are pleasant and approachable. My only gripe with the home is lack of activities for the residents.
Many thanks for taking the time to review our home and services. I am glad to hear that our staff work hard to provide your mother with the care that she needs. Regarding the activities, we are making every effort to introduce events and activities into the home, but I would welcome any suggestions you have. Please feel free to email me or contact me directly with your suggestions. Many thanks.
My mum has been a resident for the past four years. The care she receives is excellent, should there be a problem it is sorted straight away. The staff go that extra mile to meet all concerns. The home is very clean, the food is good, laundry getting better. We have regular meetings to update us on...
My mum is happy and being well cared for. I would not hesitate to recommend this home.
Amanda Clarke, Home Manager.
Mum has been there for 20 months and has...
I cannot recommend this home highly enough, because of the staff who even buy presents for residents out of their own money.
Many thanks for taking the time to write a positive review for St Helens Hall & Lodge, all comments are greatly appreciated and I will certainly pass these onto the team. All staff strive to make sure they are friendly and approachable to all residents and their relatives, I am pleased to hear that...
Many thanks for taking the time to write a positive review for St Helens Hall & Lodge, all comments are greatly appreciated and I will certainly pass these onto the team. All staff strive to make sure they are friendly and approachable to all residents and their relatives, I am pleased to hear that your mum has settled in well because of this and that you enjoy visiting her too.Amanda Clark, Home Manager
My mother was made to feel welcome immediately and very quickly it became "her home". The carers stick to the care plan without fail and are always thoughtful in maintaining her dignity. They got to know her well in a short space of time and enjoy her sense of humour there's always light hearted...
The staff are so accommodating to the family nothing is too much trouble and this has made a huge difference to making the family feel part of the care package.
Many thanks for taking the time to leave a review for St Helens Hall & Lodge, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am pleased to hear that you are...
Many thanks for taking the time to leave a review for St Helens Hall & Lodge, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am pleased to hear that you are happy with the care your mother is receiving. I am also pleased to hear that your mother was able to settle into the home like it was her own, as this is something we strive to achieve with all of our residents.Kind regards, Home Manager
My mother has been at St Helen's for six years, sadly my mum died on the 23rd July 2017. Through all her stay she had been treated with respect, her needs always met and so much love and care shown to her and to us as her family. I have nothing but praise for all members of staff without who we...
My mother has been at St Helen's for six years, sadly my mum died on the 23rd July 2017. Through all her stay she had been treated with respect, her needs always met and so much love and care shown to her and to us as her family. I have nothing but praise for all members of staff without who we would not have been able to cope. The last few days of mums life were very difficult and the staff were amazing with mum and us. I have never experienced so much love and concern as on that last night and will be forever grateful. They will always be a part of our family. God bless them all.
My Nan was in St Helens Hall and Lodge for 12 months the staff are very friendly and helpful. We looked at a few other places but chose this one from the minute we walked through the door they was very welcoming. During her final weeks I could not asked for better people to look after her. We have...
My Nan was in St Helens Hall and Lodge for 12 months the staff are very friendly and helpful. We looked at a few other places but chose this one from the minute we walked through the door they was very welcoming. During her final weeks I could not asked for better people to look after her. We have been back to visit and they still welcome us back with a drink. We miss everybody there even the other residents.
Thank you Suzanne for the review and it is very good to hear that you were happy with the service and care your nan received. We pride ourselves on all stages of care for residents and the support we can give to the families.
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
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Amanda started her career in care over 20 years ago and she has worked in every area of St Helens Hall and knows the environment inside and out....
Amanda started her career in care over 20 years ago and she has worked in every area of St Helens Hall and knows the environment inside and out. Amanda has completed NVQ Levels 2 and 3 in Health and Social Care. Amanda has also completed her Level 5 Management Qualification, and she has completed a Level 2 in Dementia Care, End of Life Care, Nutrition and Equality and Diversity.
In October 2015, Amanda was appointed as the Registered Home Manager of St Helens Hall to ensure we deliver excellent standards of care for all our residents. Amanda feels very passionate about her role and making a difference through ‘Good Quality Care.’ And so the journey continues for St Helens Hall to be ‘outstanding’ in all areas by the regulator, CQC.
I worked in retail for many years, but due to the closure of TJ Hughes in 2011, I started working for a domiciliary company. I found the job very...
I worked in retail for many years, but due to the closure of TJ Hughes in 2011, I started working for a domiciliary company. I found the job very rewarding and thoroughly enjoyed my work.
I wanted to work in a home and had heard such good reviews of St Helens Hall that I started working here in 2012 as a Senior Care Assistant in the residential unit.After two years I was promoted to Deputy Manager on the EMI unit and in May 2018 I was promoted to Care Manager.
During my time working here, I have found the home to be exceptional in all areas, and the care and support given to all residents and staff to be outstanding. The home feels welcoming and friendly.
I find my work very rewarding. Knowing that I am supporting people and making a difference in someone's life is an amazing feeling.
I joined St Helens Hall as the Senior Activities Coordinator in 2013. Since then, I have been providing meaningful and fun activities for the...
I joined St Helens Hall as the Senior Activities Coordinator in 2013. Since then, I have been providing meaningful and fun activities for the residents.
I am always coming up with new ideas alongside being crafty. I like to make all the residents smile and get them stuck in our day-to-day activities. Watching them enjoy new experiences makes the job worth it.
In my spare time at home, I like to make things for others to enjoy.
I became a cook at St Helen's Hall in 2012. On a daily basis, I prepare menus and cook delicious food for our residents, accommodating dietary needs....
I became a cook at St Helen's Hall in 2012. On a daily basis, I prepare menus and cook delicious food for our residents, accommodating dietary needs. My favourite thing to do is to look for fancy decorations to add to my cupcakes for the home’s coffee mornings. I am most proud of my tasty Sunday Lunch with all the trimmings, it’s even better when I get to watch all the residents enjoy it.
I love all aspects of cooking for my residents to make sure they are enjoying all their meals. Baking is my favourite hobby; I love to get creative with new recipes and make yummy cupcakes and biscuits for everyone to share.
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