St Helens Hall

Elephant Lane, Thatto Heath, St Helens WA9 5EL
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9.6 61 Reviews
  • St Helens Hall, St Helens
St Helens Hall is a residential care home in Merseyside specialising in dementia and short-term respite care. The home is recognised for its high standards, having received a “Good” rating from the Care Quality Commission (September 2024). Since opening in 2008, the home has been under the dedicated leadership of the Manager, whose long-standing experience and commitment to care have helped build a strong, compassionate community.

Offering a warm and homely atmosphere, St Helens Hall focuses on providing personalised care tailored to the unique needs of older adults. The environment is designed with residents’ comfort, privacy, and independence in mind, ensuring each person can enjoy a lifestyle that respects their preferences and promotes well-being.

The team at St Helens Hall has earned accolades for their dedicated approach, consistently delivering compassionate support and fostering a nurturing setting where residents feel valued and secure.

The home features a wide range of amenities including a cinema room where film afternoons are held twice weekly, alongside regular outings and visits from entertainers. These activities are designed to engage residents’ interests and hobbies, creating opportunities for socialising, stimulation, and enjoyment.

Meals at St Helens Hall are home-cooked and served in a dressed dining room, offering a daily-changing menu that caters to individual tastes and dietary requirements. This attention to detail ensures residents receive nutritious and appealing meals in a pleasant setting.

Through a combination of skilled care, thoughtful amenities, and a vibrant activity programme, St Helens Hall strives to provide a fulfilling and supportive home for those living with dementia and in need of short-term respite.
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Care Provided by St Helens Hall

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 94 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1206 – £1255
  • Self-Funded Residential Dementia Care: £1264 – £1311
  • RESPITE Self-Funded Residential Care: £1252 – £1300
  • RESPITE Self-Funded Residential Dementia Care: £1309 – £1358

Fees are subject to assessment completed by the home. Please contact the home directly for more information.

These prices are only a guideline, please contact St Helens Hall to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in Charge

  • Amanda Clark (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 2

Room Information

  • Single Rooms (94)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (91)

Visiting

  • Mealtimes are protected - please contact the home to arrange a tour.

Parking

  • Disabled parking bay at front of home. Free car park onsite.

St Helens Hall Reviews (61)

9.6

St Helens Hall has a Review Score of 9.6 (9.619) out of 10, based on 14 reviews in the last 2 years.
Over all time St Helens Hall has 61 reviews.

Overall Experience
  • 49
  • 9
  • 2
  • 0
  • 1
Date Published
  • 61
  • 6
  • 8
  • 14
  • 47
Reviewer Connection to St Helens Hall
  • 29
  • 14
  • 3
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 61, showing 61-61
Review from Suzanne O (Granddaughter of Resident) published on 29 July 2015 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Nan was in St Helens Hall and Lodge for 12 months the staff are very friendly and helpful. We looked at a few other places but chose this one from the minute we walked through the door they was very welcoming. During her final weeks I could not asked for better people to look after her. We have been
back to visit and they still welcome us back with a drink. We miss everybody there even the other residents.
Reply from Maisy Ash, Initiatives Manager at St Helens Hall
Thank you Suzanne for the review and it is very good to hear that you were happy with the service and care your nan received. We pride ourselves on all stages of care for residents and the support we…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.6 (9.619)

Overview of Review Score

The Review Score of 9.6 (9.619) out of 10 for St Helens Hall is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 14 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.7 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.874 for St Helens Hall is calculated as follows: ( (149 Excellents x 5) + (15 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 167 Ratings = 4.874
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.745 Points relating to the number of positive Reviews for St Helens Hall is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 94 registered maximum number of service users is 18.8. 14 Positive Reviews ÷ 18.8 = 0.745
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 May 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (5)

Meet the Team (4)

Amanda

Amanda Clark

Job Title: Home Manager Joined: 2015

Amanda started her career in care over 20 years ago and she has worked in every area of St Helens Hall and knows the environment inside and out. Amanda has completed NVQ Levels 2 and 3 in Health and Social Care. Amanda has also completed her Level 5 Management Qualification, and she has completed a Level 2 in Dementia Care, End of Life Care, Nutrition and Equality and Diversity.


In October 2015, Amanda was appointed as the Registered Home Manager of St Helens Hall to ensure we deliver excellent standards of care for all our residents. Amanda feels very passionate about her role and making a difference through ‘Good Quality Care.’ And so the journey continues for St Helens Hall to be ‘outstanding’ in all areas by the regulator, CQC.

Susan

Susan Wood

Job Title: Care Manager Joined: 2012

I worked in retail for many years, but due to the closure of TJ Hughes in 2011, I started working for a domiciliary company. I found the job very rewarding and thoroughly enjoyed my work.


I wanted to work in a home and had heard such good reviews of St Helens Hall that I started working here in 2012 as a Senior Care Assistant in the residential unit.
After two years I was promoted to Deputy Manager on the EMI unit and in May 2018 I was promoted to Care Manager.


During my time working here, I have found the home to be exceptional in all areas, and the care and support given to all residents and staff to be outstanding. The home feels welcoming and friendly.


I find my work very rewarding. Knowing that I am supporting people and making a difference in someone's life is an amazing feeling.

Jackie

Jackie Smith

Job Title: Senior Activities Coordinator Joined: 2013

I joined St Helens Hall as the Senior Activities Coordinator in 2013. Since then, I have been providing meaningful and fun activities for the residents.


I am always coming up with new ideas alongside being crafty. I like to make all the residents smile and get them stuck in our day-to-day activities. Watching them enjoy new experiences makes the job worth it.


In my spare time at home, I like to make things for others to enjoy.

Mirielle

Mirielle Doran

Job Title: Chef Joined: 2012

I became a cook at St Helen's Hall in 2012. On a daily basis, I prepare menus and cook delicious food for our residents, accommodating dietary needs. My favourite thing to do is to look for fancy decorations to add to my cupcakes for the home’s coffee mornings. I am most proud of my tasty Sunday Lunch with all the trimmings, it’s even better when I get to watch all the residents enjoy it.


I love all aspects of cooking for my residents to make sure they are enjoying all their meals. Baking is my favourite hobby; I love to get creative with new recipes and make yummy cupcakes and biscuits for everyone to share.

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