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St Helens Hall

Elephant Lane, Thatto Heath, St Helens, Merseyside WA9 5EL
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the staff there are good professionals, and we have always found them polite. Definitely, five starsR B(Next of Kin)
St Helens Hall, St Helens
There’s lots of laughter, empathy and oodles of compassion which is what makes it a special placeDebra F(Daughter of Resident/Service User)
St Helens Hall, St Helens
Nothing is too much trouble for all staff. Families are treated with lots of care and compassion.J R(Daughter of Resident/Service User)
St Helens Hall, St Helens

St Helens Hall is a residential care home in Merseyside specialising in dementia and short-term respite care. The home is recognised for its high standards, having received a “Good” rating from the Care Quality Commission (September 2024). Since opening in 2008, the home has been under the dedicated leadership of the Manager, whose long-standing experience and commitment to care have helped build a strong, compassionate community.

Offering a warm and homely...  

Care Provided by St Helens Hall

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 94 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,250From £1,375
Residential Dementia CareFrom £1,295From £1,425

Weekly fees are dependent on individual care needs and room requirements and may be subject to change following assessment. Standard fees include accommodation, meals, utilities and personal care as agreed within the care plan.

Additional charges may apply for services such as hairdressing, podiatry and external professional appointments. A third-party top-up fee may be required for Local Authority funded placements, subject to assessment and agreement with the home. All admissions are subject to a pre-admission assessment carried out by the home’s management team.

Contact St Helens Hall to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Amanda Clark(Registered Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2008
  • Last Refurbishment: -1
  • Number of floors: 2

Room Information

  • Single Rooms (94)
  • Single Rooms with ensuite Wet Room (91)

Visiting

  • The team understand that choosing a care home is an important decision, and the team is here to support you throughout the process. Prospective residents and their families are warmly invited to visit the home, meet the friendly team and experience daily life within their welcoming community. Flexible viewing appointments are available where possible, including evenings and weekends. To ensure residents can enjoy a calm and comfortable dining experience, mealtimes are protected, however, they are always happy to arrange visits around these times. Please contact the team to arrange a visit or request further information — they will be delighted to help.

Parking

  • Free on-site parking is available for visitors, with accessible spaces located close to the main entrance for added convenience. The home is easily accessible by car and public transport, helping family and friends visit comfortably and regularly.

St Helens Hall Reviews (62)

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9.4

St Helens Hall has a Review Score of 9.4 (9.355) out of 10, based on 11 reviews in the last 2 years. Over all time St Helens Hall has 62 reviews.

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Showing 62 reviews matching selected criteria
Review from Lynda B (Daughter of Resident) published on 29 August 2017 Submitted via Postal Card
Overall Experience

My mother has been at St Helen's for six years, sadly my mum died on the 23rd July 2017. Through all her stay she had been treated with respect, her needs always met and so much love and care shown to her and to us as her family. I have nothing but praise for all members of staff without who we would not have been able to cope. The last few days of mums life were very difficult and the staff were amazing with mum and us. I have never experienced so much love and concern as on that last night and will be forever grateful. They will always be a part of our family. God bless them all.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
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Safety / Security
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Value for Money
Review from Suzanne O (Granddaughter of Resident) published on 29 July 2015 Submitted via Website
Overall Experience

My Nan was in St Helens Hall and Lodge for 12 months the staff are very friendly and helpful. We looked at a few other places but chose this one from the minute we walked through the door they was very welcoming. During her final weeks I could not asked for better people to look after her. We have been back to visit and they still welcome us back with a drink. We miss everybody there even the other residents.

Reply from Maisy Ash, Initiatives Manager at St Helens Hall

Thank you Suzanne for the review and it is very good to hear that you were happy with the service and care your nan received. We pride ourselves on all stages of care for residents and the support we can give to the families.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 May 2024
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

There are no news items for St Helens Hall.

Upcoming Events

There are no upcoming events for St Helens Hall.

Awards / Recognitions (5)

  • 04 Oct 2024Recipient: St Helens Hall
  • 04 Oct 2024Recipient: Sandstone Care Group
  • 10 Oct 2023Recipient: St Helens Hall

Accreditations

There are no accreditations posted yet for St Helens Hall.

Meet the Team (4)

Amanda Clark
Amanda ClarkJob Title:Home ManagerJoined: 2015

Amanda started her career in care over 20 years ago and she has worked in every area of St Helens Hall and knows the environment inside and out. Amanda has completed NVQ Levels 2 and 3 in Health and Social Care. Amanda has also completed her Level 5 Management Qualification, and she has completed a Level 2 in Dementia Care, End of Life Care, Nutrition and Equality and Diversity.

In October 2015, Amanda was appointed as the Registered Home Manager of St Helens Hall to ensure we deliver excellent standards of care for all our residents. Amanda feels very passionate about her role and making a difference through ‘Good Quality Care.’ And so the journey continues for St Helens Hall to be ‘outstanding’ in all areas by the regulator, CQC.

Susan Wood
Susan WoodJob Title:Care ManagerJoined: 2012

I worked in retail for many years, but due to the closure of TJ Hughes in 2011, I started working for a domiciliary company. I found the job very rewarding and thoroughly enjoyed my work.

I wanted to work in a home and had heard such good reviews of St Helens Hall that I started working here in 2012 as a Senior Care Assistant in the residential unit.

After two years I was promoted to Deputy Manager on the EMI unit and in May 2018 I was promoted to Care Manager.

During my time working here, I have found the home to be exceptional in all areas, and the care and support given to all residents and staff to be outstanding. The home feels welcoming and friendly.

I find my work very rewarding. Knowing that I am supporting people and making a difference in someone's life is an amazing feeling.

Jackie Smith
Jackie SmithJob Title:Senior Activities CoordinatorJoined: 2013

I joined St Helens Hall as the Senior Activities Coordinator in 2013. Since then, I have been providing meaningful and fun activities for the residents.

I am always coming up with new ideas alongside being crafty. I like to make all the residents smile and get them stuck in our day-to-day activities. Watching them enjoy new experiences makes the job worth it.

In my spare time at home, I like to make things for others to enjoy.

Mirielle Doran
Mirielle DoranJob Title:ChefJoined: 2012

I became a cook at St Helen's Hall in 2012. On a daily basis, I prepare menus and cook delicious food for our residents, accommodating dietary needs. My favourite thing to do is to look for fancy decorations to add to my cupcakes for the home’s coffee mornings. I am most proud of my tasty Sunday Lunch with all the trimmings, it’s even better when I get to watch all the residents enjoy it.

I love all aspects of cooking for my residents to make sure they are enjoying all their meals. Baking is my favourite hobby; I love to get creative with new recipes and make yummy cupcakes and biscuits for everyone to share.

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