
the staff there are good professionals, and we have always found them polite. Definitely, five starsR B(Next of Kin)

There’s lots of laughter, empathy and oodles of compassion which is what makes it a special placeDebra F(Daughter of Resident/Service User)

Nothing is too much trouble for all staff. Families are treated with lots of care and compassion.J R(Daughter of Resident/Service User)

the staff there are good professionals, and we have always found them polite. Definitely, five starsR B(Next of Kin)

There’s lots of laughter, empathy and oodles of compassion which is what makes it a special placeDebra F(Daughter of Resident/Service User)

Nothing is too much trouble for all staff. Families are treated with lots of care and compassion.J R(Daughter of Resident/Service User)

St Helens Hall is a residential care home in Merseyside specialising in dementia and short-term respite care. The home is recognised for its high standards, having received a “Good” rating from the Care Quality Commission (September 2024). Since opening in 2008, the home has been under the dedicated leadership of the Manager, whose long-standing experience and commitment to care have helped build a strong, compassionate community.
Offering a warm and homely...
Care Provided by St Helens Hall
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 94 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Palliative / End of Life Care
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Weekly fees are dependent on individual care needs and room requirements and may be subject to change following assessment. Standard fees include accommodation, meals, utilities and personal care as agreed within the care plan.
Additional charges may apply for services such as hairdressing, podiatry and external professional appointments. A third-party top-up fee may be required for Local Authority funded placements, subject to assessment and agreement with the home. All admissions are subject to a pre-admission assessment carried out by the home’s management team.
The price(s) shown are provided by the care home. Contact St Helens Hall for full pricing details and T&Cs.
Contact St Helens Hall to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Sandstone Care Group
- Private Owned
Person in charge
- Amanda Clark(Registered Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2008
- Last Refurbishment: -1
- Number of floors: 2
Room Information
- Single Rooms (94)
- Single Rooms with ensuite Wet Room (91)
Visiting
- The team understand that choosing a care home is an important decision, and the team is here to support you throughout the process. Prospective residents and their families are warmly invited to visit the home, meet the friendly team and experience daily life within their welcoming community. Flexible viewing appointments are available where possible, including evenings and weekends. To ensure residents can enjoy a calm and comfortable dining experience, mealtimes are protected, however, they are always happy to arrange visits around these times. Please contact the team to arrange a visit or request further information — they will be delighted to help.
Parking
- Free on-site parking is available for visitors, with accessible spaces located close to the main entrance for added convenience. The home is easily accessible by car and public transport, helping family and friends visit comfortably and regularly.
St Helens Hall Reviews (62)
St Helens Hall has a Review Score of 9.4 (9.355) out of 10, based on 11 reviews in the last 2 years.
Over all time St Helens Hall has 62 reviews.
Choosing a care home is one of the most difficult things I have done. I viewed all the relevant homes in St Helens leaving in despair. The minute I walked into St Helens Hall & Lodge and spoke to staff I knew this was the right one. I hadn’t made an appointment but was shown around. Mum has now been a resident in the Lodge for 12mths and settled well. It also takes time for the family to adapt to this way of life for their loved one, but the staff are brilliant, being approachable if any concerns. Mum is always clean and usually very happy, her room is also clean and tidy. At mealtimes, the staff cater to her abilities. There are plenty of activities going on that mum can be a part of and enjoy. I often visit to find staff singing and encouraging residents to join in, brilliant. The staff treat all residents with dignity and I know my mum is safe and cared for. Thank you to all the staff, I’m so very grateful to you all.
Many thanks for taking the time to leave a review for St Helens Hall & Lodge, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am very pleased to hear that your...
My mum became a resident in January 2019. She has had excellent care, her needs are reviewed in a regular basis. We, as a family, have been consulted about her needs and any treatment needed. The team are always looking to make her life better and stimulate her. She is always treated with dignity and compassion. They have made our lives a lot easier knowing she is being treated as we would treat her. Can only say, thank you.
Many thanks for taking the time to leave a review for St Helens Hall & Lodge, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am very pleased to hear that your...
Although the standard is very high, at times it seems short-staffed. The residents all seem happy and content.
Many thanks for taking the time to leave a review for St Helens Hall & Lodge, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am very pleased to hear that you...
Seems well organised with caring staff. We have no complaints so far.
Kind regards Amanda Clark, Home Manager.
I have found all the staff to be approachable and friendly, and the treat all the residents with dignity and respect. My Nan was a very independent, strong character; but she has settled in really well and tells me every time I visit how well she's looked after. Her only concern is that she wouldn't be able to stay here! If she wasn't happy with any of her care she would 100% let me know. But she can't speak highly enough of The Lodge, she loves it here. In fact, she has smiled and laughed more since being in The Lodge than she has done in the last 10 years; which is the biggest gift of all.
Many thanks for taking the time to leave a review for St Helens Hall & Lodge, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am very pleased to hear that your...
I am very impressed by all aspects of the care home by way of being clean and spacious. The rooms are good and all the staff I have met were very approachable, helpful and friendly and I feel they deliver a good standard of care to my relatives.
Many thanks for taking the time to leave a review for St Helens Hall & Lodge, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am very pleased to hear that your...
My sister-in-law has been well cared for at St Helens Lodge. All the staff, including managerial and administrative, know her personally and are able to discuss her wellbeing. I was extremely concerned when my sister-in-law first had to go into a care home but have been reassured by my experience of the level of care provided by all.
Many thanks for taking the time to leave a review for St Helens Hall & Lodge, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am very pleased to hear that your...
The staff have been really helpful in settling him in and reassuring myself at all times.
Many thanks for taking the time to leave a review for St Helens Hall & Lodge, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team we strive to provide the best care possible for our residents and I am very pleased to hear that your...
I cannot compliment the home and staff any more, they are excellent and very understanding.
At a time when your loved one cannot be at home, it is very reassuring that she is in very good hands, giving me more peace of mind.
I thank you one and all.
My wife has vascular dementia/reason for me with her help to do this review.
Many thanks for taking the time to leave a review for St Helens Hall & Lodge, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team we strive to provide the best care possible for our residents and I am very pleased to hear that your...
My brother has been in St Helens Hall and Lodge for around 7 years now. Before we went there we had a look at various other homes and this care home outstood, and after seven years I am still not disappointed. The place is always clean and tidy, my brother's always clean and tidy, the management are always welcoming a smile and a chat and always make you feel good along with the staff and are very professional. Many thanks to them for everything they do.
Many thanks for taking the time to leave a review for St Helens Hall & Lodge, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team we strive to provide the best care possible for our residents and I am very pleased to hear that you...
Mother always happy with meals when asked what she has eaten and happy with her care.
Many thanks for taking the time to leave a review for St Helens Hall & Lodge, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team we strive to provide the best care possible for our residents and I am very pleased to hear that you...
I am extremely grateful for the excellent care given to my husband while in St Helens Hall Lodge. You were all angels and will always remain in my prayers.
Many thanks for taking the time to leave a review for St Helens Hall & Lodge, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am very pleased to hear that you...
My Mum lived in Bexhill on Sea and due to Safe Guarding issues I desperately needed to have Mum transferred nearer to myself. A member of staff at said home drove down to review Mum, no issue at all doing this. From the moment Mum came to live here she has been cared for in the highest possible level. Staff genuinely care and look after Mum. Mum hasn't once said she wants to go home and has actually stated she is home. I have ill health myself and never worry about Mum if I can't visit. Thank you so much St Helens Hall and Lodge.
Many thanks for taking the time to leave a review for St Helens Hall & Lodge, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am very pleased to hear that you...
The staff, on the whole, are kind, caring and do their best on a daily basis to meet the residents' needs, although at times are really stretched. More staff would enhance the residents' experience.
Many thanks for taking the time to leave a review for St Helens Hall & Lodge, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am very pleased to hear that you...
Nothing is too much trouble for the staff which is very encouraging. There have been problems with laundry which was discussed with the manager and has certainly improved more recently.
Many thanks for taking the time to leave a review for St Helens Hall & Lodge, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am very pleased to hear that our...
My dad was only there a short time before his carers identified the problems he was having and went above and beyond to try to cater for him.
They even helped me find another home that would be better suited to his needs and is a sister home to this one, and very similar in all the best ways.
Cleanliness is excellent, as is decor and furnishings, all go together in making this seem like a home from home for the residents.
The staff are always bright and cheerful in their duties, and nothing is too much trouble, whether it's for a resident or a visitor, everyone is part of the family.
I will be forever grateful for all of their help with my dad.
And wouldn't hesitate to recommend the home in the highest way to all who may be in need of this kind of care!
Many thanks for leaving such a lovely review. I’m delighted to hear that the care your father received met your expectations and that the staff were welcoming and kind. It is of the upmost importance to us that everyone who visits the home knows their loved one is safe and leaves with a smile. Kind regards, Amanda Clark, Care Home Manager
I believe the majority of staff work extremely hard and are caring. Sometimes they are working under a lot of pressure and do their best to cope. Two of the staff went beyond what they needed to when my mother required help. All other staff are pleasant and approachable. My only gripe with the home is lack of activities for the residents.
Many thanks for taking the time to review our home and services. I am glad to hear that our staff work hard to provide your mother with the care that she needs. Regarding the activities, we are making every effort to introduce events and activities into the home, but I would welcome any suggestions you have. Please feel free to email me or contact me directly with your suggestions. Many thanks.
My mum is happy and being well cared for. I would not hesitate to recommend this home.
Amanda Clarke, Home Manager.
Mum has been there for 20 months and has settled in far better than she or her family could have imagined. This is entirely due to the wonderful staff, in particular, the carers who treat her with such kindness, patience, dignity and gentle humour when appropriate.
She is happy and fond of all the staff so I have no worries and enjoy visiting.
I cannot recommend this home highly enough, because of the staff who even buy presents for residents out of their own money.
Many thanks for taking the time to write a positive review for St Helens Hall & Lodge, all comments are greatly appreciated and I will certainly pass these onto the team. All staff strive to make sure they are friendly and approachable to all residents and their relatives, I am pleased to hear that...
The staff are so accommodating to the family nothing is too much trouble and this has made a huge difference to making the family feel part of the care package.
Many thanks for taking the time to leave a review for St Helens Hall & Lodge, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am pleased to hear that you are...
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 15 May 2024Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for St Helens Hall.
There are no upcoming events for St Helens Hall.
Awards / Recognitions (5)
- 04 Oct 2024Recipient: St Helens Hall
- 04 Oct 2024Recipient: Sandstone Care Group
- 10 Oct 2023Recipient: St Helens Hall
Accreditations
There are no accreditations posted yet for St Helens Hall.
Meet the Team (4)

Amanda started her career in care over 20 years ago and she has worked in every area of St Helens Hall and knows the environment inside and out. Amanda has completed NVQ Levels 2 and 3 in Health and Social Care. Amanda has also completed her Level 5 Management Qualification, and she has completed a Level 2 in Dementia Care, End of Life Care, Nutrition and Equality and Diversity.
In October 2015, Amanda was appointed as the Registered Home Manager of St Helens Hall to ensure we deliver excellent standards of care for all our residents. Amanda feels very passionate about her role and making a difference through ‘Good Quality Care.’ And so the journey continues for St Helens Hall to be ‘outstanding’ in all areas by the regulator, CQC.

I worked in retail for many years, but due to the closure of TJ Hughes in 2011, I started working for a domiciliary company. I found the job very rewarding and thoroughly enjoyed my work.
I wanted to work in a home and had heard such good reviews of St Helens Hall that I started working here in 2012 as a Senior Care Assistant in the residential unit.After two years I was promoted to Deputy Manager on the EMI unit and in May 2018 I was promoted to Care Manager.
During my time working here, I have found the home to be exceptional in all areas, and the care and support given to all residents and staff to be outstanding. The home feels welcoming and friendly.
I find my work very rewarding. Knowing that I am supporting people and making a difference in someone's life is an amazing feeling.

I joined St Helens Hall as the Senior Activities Coordinator in 2013. Since then, I have been providing meaningful and fun activities for the residents.
I am always coming up with new ideas alongside being crafty. I like to make all the residents smile and get them stuck in our day-to-day activities. Watching them enjoy new experiences makes the job worth it.
In my spare time at home, I like to make things for others to enjoy.

I became a cook at St Helen's Hall in 2012. On a daily basis, I prepare menus and cook delicious food for our residents, accommodating dietary needs. My favourite thing to do is to look for fancy decorations to add to my cupcakes for the home’s coffee mornings. I am most proud of my tasty Sunday Lunch with all the trimmings, it’s even better when I get to watch all the residents enjoy it.
I love all aspects of cooking for my residents to make sure they are enjoying all their meals. Baking is my favourite hobby; I love to get creative with new recipes and make yummy cupcakes and biscuits for everyone to share.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact St Helens Hall to verify any information. View our terms and conditions. St Helens Hall has an Enhanced Service -more info.