St Helens Hall

Dad is very happy here and tells me the staff are all lovely and kind. He’s content, calm and safe, which they’ve worked hard to achieve by delivering his emotional and physical needs. My personal experience has always been good. Any issues are sorted quickly and the staff, whatever grade, are cheerful and helpful. There’s lots of laughter, empathy and oodles of compassion which is what makes it a special place for our dad to call his home.

Thank you.

He is so well cared for, nothing is too much trouble and we feel very lucky that he is safe and secure in such a pleasant and cheerful environment.

I feel there could be more activities for the residents for example art classes. The food on the whole is okay but I feel there needs to be a greater variety. My relative is safe and has settled in well.

Mum is well looked after. There appear to be lots of activities for the residents both inside and outside of the home, and the staff are hard-working, caring and committed. It is sometimes difficult to get through on the phone.

The care received by my mum has been fantastic. Right through and after Covid, they have worked so hard to keep people safe and keep relatives informed. Staff are always cheerful and helpful, and the activities are marvellous. I can't recommend St Helens Hall highly enough.

Thank you.

My mother has lived at St Helens Hall since July 2021, and after a difficult first few months, (probably common to most new residents), she settled well and has been very happy ever since. Her room, like all others, is ensuite and nicely furnished and carpeted, with more than adequate storage and even a small fridge. The entire home is spotlessly clean: there is never an unpleasant smell, unlike many other care homes I have visited, where food or urine smells are present. Most importantly, the staff are extremely pleasant, kind and caring. There is regular entertainment provided, and residents are free to wander between lounges and their rooms, allowing them to socialise or relax as they choose. My only criticism relates to communication: it isn’t always easy to get through on the phone, and information given to one member of staff is not always made available to others regarding residents’ dietary and beverage preferences or laundry services.

My mum has been a resident at St Helens Hall since late 2021. We were worried about how she would adapt as she never wanted to leave her own home, however, she has settled well and is happy there, which has been a relief for my sister and me. The home is clean and well maintained, and the staff are friendly and appear to know the residents well and their little foibles! Communication is good, and the staff keep us well informed of Mum's situation and any other developments. I would certainly recommend St Helens Hall to Families considering residential care for their loved ones. Thank you to all the staff.

Our good friend has been at St Helen's Hall for a few years now and is very happy there. He is very well looked after and receives all the care he could possibly need. Due to our health, we don't see him as often as we would like, but the staff are so good, that if he needs anything, they will phone us and let us know. We would recommend St Helens Hall to anybody who needs to have a loved one cared for, the staff there are good professionals, and we have always found them polite. Definitely, five stars.

Well done to all concerned.

Great care home. My mother has been a resident for over 19 months; she's well looked after, the rooms are modern and clean, and the staff always have time for you when we visit and are always very good with my mother. The activities are great - always go out of their way to get the residents involved. I'm always kept up to date with my mother's health and safety, so I have peace of mind.

This is down to the great care she has received from all the staff who are looking after her. Mum is very happy in her environment.

Excellent care home! Always clean and tidy, staff are very friendly and helpful. They have a good outdoor area and arrange activities which have helped my dad to settle in well. He is very happy at the care home, thanks to the amazing staff.

During the lockdown and under very difficult circumstances, the staff went out of their way to try to ensure that residents were able to have as many visits as possible when restrictions allowed for family and did not feel totally cut off from their families.

My mother has been very happy since living at St Helens Hall. She has made new friends and enjoyed the activities.

Thank you.

My nan became a resident in 2020, the year of Covid. She was cared for by both the Hall and Lodge, and they really looked after her as we weren't allowed in due to restrictions. I can honestly say, if it wasn't for the home, we would not have been able to care for her. Overall, the home treated and looked after Nan amazingly, and I would highly recommend.

I have been impressed by the courtesy of the staff, how helpful they are, and the kindness extended by the staff to the residents. The person that I am responsible for is very happy at the home, and seems to have taken to care home life well and gets on with the staff and fellow residents. She said she like the food. I have been impressed by the way the home has dealt with the Covid-19 restrictions, both for the staff, residents and visitors alike. It is good to know that the person is happy, safe and well cared for, which is a great relief to me.

It's not just Christmas, but it's my nan's 71st anniversary today hence the visit was booked for 23rd and was arranged to go to grandad's grave, so yes I'm not happy with my experience I got today and the way the carer handled this situation wasn't professional at all; 'sorry you can't see your nan' and was told to leave the premises!