Review from Ruth B (Daughter of Resident) published on 29 December 2023
Submitted via Website • Report
Overall Experience5.0 out of 5
I cannot express how fantastic this home is. The staff are efficient, warm and caring. The accommodation is clean, bright and warm. The staff are so caring, mum has a small collection of angel ornaments and when she moved rooms the angels were set out on the window sill. I know how busy the lovely staff
are and myself and my sister were so touched by this gesture. My sister and I were both worried about Mum going into care but I can honestly say the manager and her staff have gone above and beyond for our mum and for all the other residents. Another thing worth mentioning is the wonderful food! The chef has worked here for twenty years and the food is freshly prepared. There are choices for each meal and a three course meal for lunch. There are also activities each day. I honestly cannot rate this home highly enough. Mum settled within a few days, which put our minds at rest. If you have a loved one who needs more care than you can give, please give the manager a call, this truly is a wonderful place.
Reply from Sarah Hunter, Manager at Southport Rest HomeMay I thank you for your kind, encouraging words which I will share with the workforce.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Overview of Review Score
Regulatory Rating
Care Quality Commission (CQC) Rating
Date:
12 Jul 2023
Overall
Requires improvement
Caring
Good
Effective
Good
Responsive
Good
Safe
Requires improvement
Well-led
Requires improvement
Key
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - the service is performing exceptionally well.
Good - the service is performing well and meeting our expectations.
Requires improvement - the service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - the service is performing badly and we've taken enforcement action against the provider of the service.
No rating/under appeal/rating suspended - there are some services which we can't rate, while some might be under appeal from the provider. Suspended ratings are being reviewed by us and will be published soon.
Ticks and crosses
We don't rate every type of service. For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them.
There's no need for the service to take further action. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service.
The service must make improvements.
At least one standard in this area was not being met when we inspected the service and we have taken enforcement action.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Frequently Asked Questions about Southport Rest Home
What types of Care is Southport Rest Home registered for?
Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Southport Rest Home have?
There are 21 Single Rooms and 2 Couples/Companion Rooms.
What are the Facilities & Services at Southport Rest Home?
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.
How far is Southport Rest Home to the centre of Southport?
0.9 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Southport Rest Home to verify any information. View our terms and conditions. Southport Rest Home has an Basic Service - more info.