Barchester Caldy Manor

Caldy Wood, Caldy, Wirral CH48 2HY
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9.5 70 Reviews
  • Barchester Caldy Manor, Wirral
Caldy Manor Care Home is a beautiful period building with landscaped gardens located in the exclusive residential area in the village of Caldy on the Wirral.

Its unique care options are designed to offer residents an excellent, person-centred experience at the home with highly trained professionals providing first-class, 24-hour residential care, alongside expert care for people with dementia in their memory lane community.

Residents have access to many on-site facilities including a hair & beauty salon and residents' garden and are encouraged to partake in the many daily activities that are offered throughout the home and beyond.

The calendar of activities includes baking, arts & crafts, music therapy and day trips.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 38 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1500

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.

These prices are only a guideline, please contact Barchester Caldy Manor to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Hannah Roberts (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2016
  • Number of floors: 5

Room Information

  • Single Rooms (30)
  • Couples/Companion Rooms (4)
  • Single Rooms with Ensuite Wet Room (13)
  • Couples/Companion Rooms with Ensuite Wet Room (4)

Visiting

  • Barchester Caldy Manor operate an open door policy and encourage visitors at anytime.

Parking

  • Car Parking available at the front of the building with level access.

Barchester Caldy Manor Reviews (70)

9.5

Barchester Caldy Manor has a Review Score of 9.5 (9.547) out of 10, based on 7 reviews in the last 2 years.
Over all time Barchester Caldy Manor has 70 reviews.

Overall Experience
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Reviewer Connection to Barchester Caldy Manor
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Total of 70, showing 21-40
Review from Jan M (Daughter of Resident) published on 18 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
A heartfelt thank you to the general manager and all the team at Caldy Manor. My Mum had 3 weeks of respite at Caldy in September and was so well cared for by everyone. All of the staff were so kind, patient and attentive towards her; I can’t thank them enough. I would fully recommend Caldy Manor.
Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Caldy Manor

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Sue R (Daughter of Resident) published on 16 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Due to my Mum's mental incapacity from dementia, we had recently moved my Mum in to live with us after she had spent 16 months in another residential facility. However, when my Father-in-Law died we needed to use respite care; so having done a fair bit of research and based on our previous experience
with care facilities we chose Caldy Manor. From the initial enquiry the staff at Caldy Manor showed genuine care, kindness and expertise. Mum thoroughly enjoyed her stay albeit short and she was well looked after. I have no hesitation to highly recommend this facility for whatever needs your relative or family needs.
Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Caldy Manor

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Jim B (Son of Resident) published on 24 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has now been living at Barchester Caldy Manor for over 5 years. He's very happy there are the staff are very attentive to his needs and wishes. We have been able to visit regularly despite covid due to the installation of a dedicated visitor pod. Whilst he jokes with us that it's a bit like
prison visiting it works really well giving privacy and a lack of background noise enabling him to hear us clearly.
There are plenty of activities for the residents to join in an outing in the minibus which he enjoys. The food is excellent and there's plenty of choice.
Reply from Hannah Roberts, General Manager at Barchester Caldy Manor

Thank you so much for your kind review, your Dad is very much part of our family here at Caldy and has enjoyed so much having all of his family visit so regularly through this period. We'll see you soon and thank you again, Jim, I will pass your lovely review onto the team!

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Review from Keith M (Son-in-law of Resident) published on 16 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mother-in-Law has been a resident in Caldy Manor for the past 12 months and the care and kindness shown to her by all the staff is excellent. The hard work and dedication of all the Caldy Manor team is second to none and they certainly go that extra mile to ensure that residents are comfortable and
well care for. My Mother-in-law is so happy at Caldy Manor and has made many friends and feels safe and is happy to now engage with people and join in with many of the interesting activities that the team members provide. She is a changed woman and her new home at Caldy manor has improved her overall well-being.
Reply from Hannah Roberts, General Manager at Barchester Caldy Manor

Thank you very much for sharing your experiences of your loved one's time here with us, she is a very special lady to us and it's been lovely being able to have visitors back in our homes again. I'll make sure your positive feedback goes to all the teams here, thank you so much for your kind words. Hannah

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Review from Lis T (Daughter of Resident) published on 12 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
It's not an easy decision to move a parent into a care environment. We were nervous, emotional and worried about what the future held. However, the understanding, time and professionalism shown by the manager were exemplary. She settled all our nerves and helped us make the right decision showing the
right level of support throughout the process.
My mum was there for 6 weeks and thrived. She enjoyed the company and structure of the day and looked forward to the afternoon activities. All the staff we met were supportive and helpful and showed genuine care and thoughtfulness to both my mum and us.
I would definitely recommend Caldy - Mum is booked back for a return visit this month. Thank you.
Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Caldy Manor

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Rosemary B (Resident) published on 23 April 2021 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Reasonably satisfied - but I'd like to see an inverted standard of food preparation.
The staff are always pleasant and supportive.
Reply from Hannah Roberts, General Manager at Barchester Caldy Manor

Thank you for your feedback, we always appreciate any feedback on our service. I am so pleased you have given us a review as you have lived with us for some time now and it is always helpful to know where we can personally make changes for the better for our residents. I know a move during this last year was always going to be difficult but you have settled in wonderfully and socially benefitted by moving to us with now a group of friends and support around you. I'm so happy you have since decided to become a permanent resident here since your review! All the best x

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Review from Lesley R (Respite Resident) published on 28 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
A massive thank you to the manager and her team at Caldy Manor, Dad stayed here for a weeks respite whilst Mum had a well-deserved break. Dad was treated and cared for very well. The manager kept us updated with very informative emails about Dad, which put our minds at ease. Thank you again, Caldy Manor.
Reply from Hannah Roberts, General Manager at Barchester Caldy Manor

Thank you for the feedback, all feedback is appreciated and I will pass this onto the team. It was a pleasure looking after Dad and so pleased you all had the break you needed. I hope that you and your family remain well and keep in touch.

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Review from Philip S (Next of Kin) published on 24 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Caldy Manor is unique. As soon as you arrive up the driveway the house has character and a warmth that is attractive. The same is true of the staff and the ethos of the home, we were always welcomed in and their communication with us was reliable and informative. It gave you the feeling that you knew
what was going on and how your relative was faring. Their care of our relative was second to none and he became part of their ‘family’. They always went the second mile both for him and for us as we lived a distance away. We were sorry that he needed to go to a nursing home in the end as we knew he loved it at Caldy Manor. Thank you to all the staff for making the home such a special place.
Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Caldy Manor

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times and we hope that your relative is settled and well. I will pass on your feedback to the team.

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Review from Christina C (Daughter of Resident) published on 21 September 2020 Submitted via Website • Report
Overall Experience 2.0 out of 5
Caldy is a nice home, but don't put your loved one if they have dementia. They say they can offer dementia care with their new Memory Lane section but they can't cope with anything beyond residential. My dad became distressed and disorientated on day three of his stay and they demanded my mum collect
him. They as a team of trained "specialists" "couldn't cope" but felt it appropriate to throw the responsibility back on my mum as a single, untrained woman without any warning. She was basically summoned to remove him. Moreover, the manager couldn't even be bothered to meet my mum to explain what had happened; my dad was dumped in the reception with a carer, she collected him and we have heard nothing since! They seem to be caring but it is essentially a business and the niceties stop once they have collected their fees.
So in summary, very flashy home with some caring staff but have bitten off more than they can chew claiming that they can cater for dementia.
Reply from Hannah Roberts, General Manager at Barchester Caldy Manor

Thank you for your review, we value all feedback as this helps us to improve our service where required. We work hard to recruit the right carers and staff and ensure they are inducted and trained to a high standard. We would like to respond by explaining that we conduct a pre-admission assessment to understand the needs of our residents before admission. Residents can be disorientated during the settling in period as they become familiar with new surroundings. Our care plans and needs of our residents are reviewed monthly, but sooner where required and families are a big part of that review process. Our rotas and staffing are adapted accordingly and we will continue to make changes to the environment of the home to the benefit of our residents. Our service is monitored by myself, the General Manager, however, I am afraid that week I took as annual leave, which is why I was unable to meet your family, our Regional team support daily. We thank you for your review and value all feedback.

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Review from Michael J (Son of Resident) published on 11 March 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My parents stayed at Caldy Manor at the end of February whilst my wife and I enjoyed a holiday. The care and kindness they received from the staff was excellent as was the attention to their minor medical needs. The home is spotlessly clean and the food was excellent, I know as I stayed for lunch before
leaving them. Neither of my parents (both in their 90's) have ever had "respite" care before and remain quite independent in their own home, so it was with some apprehension that I made these arrangements. The manager too visits their home prior to their stay allayed any fears that my parents had and knowing that they were safe and in good hands made our holiday all the more relaxing. Many thanks indeed to everyone at Caldy Manor and we hope to do the same again later in the year.
Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Caldy Manor

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from G G (Resident) published on 29 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am satisfied with the services.
Reply from Charlotte Aspinall, Ops Manager at Barchester Caldy Manor

Thank you so much for your feedback I shall pass this to the team at Caldy Manor.

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Review from James W (Friend of Resident) published on 21 November 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My friend had respite at Caldy Manor. The home is beautiful and a caring staff team who go above and beyond. The food is homemade and looked delicious, great activity schedule. Thank you one and all!
Reply from Charlotte Aspinall, Ops Manager at Barchester Caldy Manor

Thank you so much for your review, I will pass your comments to all the departments at Caldy Manor.

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Review from Friederike H (Daughter-in-law of Resident) published on 4 November 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
Lovely homely environment. The food is excellent since the arrival of the new cook - thank you. The carers are kind, compassionate and attentive to the needs of the residents. Well-led care home.
Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Caldy Manor

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and staff who work hard to deliver high standards of quality care at all times. We shall share your feedback regarding the positive dining experience. I will pass on your feedback to the whole team.

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Review from B J (Husband of Resident) published on 25 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found the staff of the care home to be extremely kind, efficient and most helpful. My wife could not have had better attention, she is very settled here, and could not wish for anything better.
Reply from Charlotte Aspinall, Ops Manager at Barchester Caldy Manor

Thank you for your kind words and lovely feedback. I will pass this onto the team at Caldy Manor, it is a pleasure to care and support your wife.

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Review from B W (Daughter-in-law of Resident) published on 20 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the moment our frail 93-year-old mum entered Caldy Manor, she was treated with care, kindness and respect. The staff were all 5-star in terms of understanding her needs from the cleaners, chef, carers and management. Everyone saw her as an individual. Sadly, her Dementia deteriorated rapidly and
we were advised that a nursing assessment was being organised. This happened very promptly, allowing us to move her to a nursing unit in a timely fashion. Even after she had left Caldy Manor, the staff kept in touch with us to find out how she was.
Reply from Charlotte Aspinall, Ops Manager at Barchester Caldy Manor

Thank you so much for your feedback, I will pass your lovely comments on to the team at Caldy Manor.

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Review from Louise S (Daughter of Resident) published on 5 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Making the decision for a loved one to go into care is not an easy one. However, since our very first contact with the staff at Caldy Manor, we had known the decision was the right one. Everyone on the team, from catering and estates to carers and management, has welcomed my mum and our family with
a genuine warmth and kindness that has been really touching. The care my mum has received has been second to none. Nothing is ever too much trouble and there is a family feel to the place that makes it very special.
Reply from Hannah Roberts, Deputy Manager at Barchester Caldy Manor

Thank you Louise, it is a pleasure looking after mum.

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Review from I H (Son of Resident) published on 25 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The two weeks respite not only did my father much good but also gave my mother a much-needed rest.
He was extremely well looked after in very comfortable surroundings by extremely professional, patient and cheerful staff.
Reply from Hannah Roberts, Deputy Manager at Barchester Caldy Manor

Thank you, it is a pleasure. Speak soon.

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Review from Dorothy M (Resident) assisted by family/friend published on 9 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care, enjoyed our stay. Loved the staff.
Reply from Hannah Roberts, Deputy Manager at Barchester Caldy Manor

It was a pleasure having you both to stay with us, all the very best.

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Review from David K (Son of Resident) published on 18 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Absolutely excellent, lovely staff and surroundings. I felt happy and confident leaving my mother and partner with you.
Reply from Hannah Roberts, Deputy Manager at Barchester Caldy Manor

Thank you so much David, all the best and we are here whenever you need us.

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Review from M M (Friend of Resident) published on 27 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visited my friends who are now both residents in your lovely home.
What a delightful home, lovely gardens, rooms, dining room and such a lovely meal was served which had been freshly prepared.
My friends had their laundry done for them and some items even ironed.
Excellent, I was very, very impressed.
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Current Review Score: 9.5 (9.547)

Overview of Review Score

The Review Score of 9.5 (9.547) out of 10 for Barchester Caldy Manor is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 7 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.6 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.926 for Barchester Caldy Manor is calculated as follows: ( (75 Excellents x 5) + (6 Goods x 4) ) ÷ 81 Ratings = 4.926
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.621 Points relating to the number of positive Reviews for Barchester Caldy Manor is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 38 registered maximum number of service users is 7.6. 7 Positive Reviews ÷ 7.6 = 0.921
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Mar 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (19)

Meet the Team (6)

Hannah

Hannah Roberts

Job Title: General Manager Joined: 2010

I have worked at Caldy Manor as a Senior Carer and as a Deputy Manager. I have 10 years of experience of working in Dementia, Residential and mental health care.


I enjoy my current role as acting general manager as I have more responsibility in my current role and can make changes to improve the quality of life for my residents. I enjoy making a ;positive difference to peoples lives including being able to effect positive changes for my colleagues in their roles at caldy Manor.

David

David Charo

Job Title: Chef Joined: 2009

I have worked as a Chef at Caldy Manor for 11 years. I enjoy cooking traditional, healthy meals for my residents. Food is a key part of keeping residents healthy and happy at Caldy Manor. Afternoon tea is a favourite and an opportunity to bake home-made cakes and biscuits

Stephanie

Stephanie Boyd

Job Title: Activities Coordinator Joined: 2019

I have worked in health and social care for the last 3 years, mostly in care homes as a healthcare assistant. I enjoy event planning, crafts and would consider myself creative. I am thoroughly enjoying my role as an activities coordinator at Caldy Manor.


Outside of work I have 2 young children, so a lot of my time is taken up with after school clubs. When time does allow it, I spend time with my family and friends.

Hanna

Hanna Clegg

Job Title: Head of Housekeeping Joined: 2018

I enjoy working with the housekeeping team. I take great pride in my role and also like talking to residents and making sure their rooms are clean and tidy. I want to help residents remain as independent as possible.

Carmen

Carmen Nield

Job Title: Senior Carer Joined: 2017

I have worked at Caldy Manor since 2017. Prior to my career in care, I worked in many customer facing roles in restaurants and bars. I thoroughly enjoy my job and feel I make a difference to those I support. Outside work, I enjoy spending time with my family and looking after my many pets.

Hanna

Hanna

Job Title: Housekeeping

Our Amazing housekeeping team. Hanna Head housekeeper, Mysa and Fiona , whose dedication keeps everything running smoothly.

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