Barchester Caldy Manor

Caldy Road, Caldy, Wirral CH48 2HY

Barchester Caldy Manor home is a beautiful period building with landscaped gardens, in the village of Caldy on the Wirral. Professionals provide first-class 24-hour residential care alongside expert care for people with dementia in their Memory Lane Community.

A team of highly-qualified and attentive staff really focuses on the individual needs of residents with a tailored care plan for each person. And their dedication can be seen across the board - in their cooking, hospitality and organised activities for residents.

Group: Barchester Healthcare Ltd

Person in charge: Patricia Rowland (Manager)

Local Authority / Social Services: Wirral Metropolitan Borough Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 38 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment • Younger Adults

Specialist Care Categories: Alzheimer's • Hearing Impairment & Deafness • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 55+.

Single Rooms: 32

Shared Rooms: 3

Rooms with ensuite WC: 32

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Separate Dementia Care Unit • Own Furniture if required • Pets by arrangement • Near Public Transport • Minibus or other transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Parking:

Car Parking available at the front of the building with level access.

Latest Care Quality Commission* Report on Barchester Caldy Manor: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.3 (maximum of 10) for Barchester Caldy Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 19 Reviews over all time. This Average Rating is also the rating value for Barchester Caldy Manor in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 6 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.491 for Barchester Caldy Manor is calculated as follows: ( (145 Excellents x 5) + (53 Goods x 4) + (16 Satisfactorys x 3) + (4 Poors x 2) + (4 Very Poors x 1) ) ÷ 222 Ratings = 4.491

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.789 Points relating to the number of positive Reviews for Barchester Caldy Manor is based on 6 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 7.6 positive Reviews (38 registered maximum number of service users ÷ 5). 6 Reviews ÷ 7.6 Target = 0.789

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.3 Barchester Caldy Manor has a Review Score of 9.3 (9.280) from 19 Reviews


Average Ratings

  • Excellent
    14
  • Good
    3
  • Satisfactory
    1
  • Poor
    1
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Barchester Caldy Manor?

  • Extremely LIKELY
    15
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    1
  • Extremely UNLIKELY
    0

Reviewer Connection to Barchester Caldy Manor

  • Daughter of Resident/Service User
    7
  • Son of Resident/Service User
    4
  • Resident / Service User
    3
  • Friend of Resident/Service User
    2
  • Sister of Resident/Service User
    1
  • more

Caldy Manor Care Home is an excellent care home. The staff are exceptional. My mum and dad lived at Caldy for the last 2 years. My dad passed away last week and the staff could not have been more helpful and loving to my mum and the rest of the family. The Caldy Manor staff have become family to my mum. I live in New Zealand and I know my mum is in the very best possible place. I would recommend Caldy Manor 110%!

How likely would you be to recommend Barchester Caldy Manor? Extremely Likely

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Average Rating:   4.9 out of 5

I was impressed with the genuineness of the care and how deeply it was embedded in the culture. My impression was that this caring attitude was so strong it would survive a change at the senior leadership level. An example was the tenderness with which a carer held and stroked the hand of a very immobile lady. Wow! It was not the only example of this kind. The compassion came shining through.

How likely would you be to recommend Barchester Caldy Manor? Extremely Likely

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Average Rating:   4.5 out of 5

The care and nurturing both my parents receive is extraordinarily good.

They are treated with respect, (which is paramount) subjected to high levels of communication and guided when making choices. The activities stimulate them and keep them content.

A heartfelt thank you. We could not have found anywhere better.

How likely would you be to recommend Barchester Caldy Manor? Extremely Likely

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Average Rating:   4.8 out of 5

My brother and his wife were living in Yorkshire and they came to the Caldy Manor in April 2012. They had been living in their own home, with some help. My brother was diagnosed with dementia about 12months before they came to Caldy Manor.
My brother had had a fall and broken his hip, during the time he was in hospital, his wife, my sister in law, stayed with us in Wirral. They only have one son, who lives in America, he requested I find them a care home in Wirral, for them to have the support of my family.
Caldy Manor, at present, is not as good as it was in 2012.

How likely would you be to recommend Barchester Caldy Manor? Likely

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Average Rating:   3.1 out of 5

Patricia Rolwand, General Manager at Barchester Caldy Manor responded to this review on 27 Sep 2017:

I am very sorry that you felt the home did not meet your expectation. We take very seriously all the feedback we receive from the residents and their relatives/family.

As the New Manager I am addressing all areas of improvement to ensure resident needs and comfort is being met at all times.

Thank you for your response.

Caldy Manor, on the Wirral, is a warm and friendly place with excellent attentive staff. My mother has a lovely room overlooking beautiful gardens. She feels safe and well cared for with new friends made and activities to do. Her condition has improved since living at Caldy Manor these last 12 months and I am pleased that she is no longer lonely and now more content. I can fully recommend Caldy Manor.

How likely would you be to recommend Barchester Caldy Manor? Extremely Likely

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Average Rating:   4.7 out of 5

The staff always make you feel very welcome. Its such a pleasure to come and see the residents. I sometimes stay for lunch with them.

How likely would you be to recommend Barchester Caldy Manor? Extremely Likely

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Average Rating:   4.8 out of 5

I have had a very restful week doing nothing! It has been a learning experience realising how selfless the staff are when dealing with all the residents and also I have learnt a lot about folk who can no longer cope on their own.

How likely would you be to recommend Barchester Caldy Manor? Likely

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Average Rating:   4.2 out of 5

This was a very hard decision for us as a family and the staff at the home couldn't be more supportive to not only mum but us as a family. Mum found it hard to settle at first but the care of the staff helped her to settle in well.
It is a friendly, warm home and home is what it is for mum now. The rooms are well kept and clean and very comfortable. We are happy with our decision.

How likely would you be to recommend Barchester Caldy Manor? Extremely Likely

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Average Rating:   5 out of 5

Caldy Manor is set in peaceful surroundings with lovely gardens and a large terrace. The rooms are comfortable and the home has good facilities and a welcoming and friendly atmosphere. The staff are kind, considerate and caring and I am very happy with the choice we have made for my father who needs care as he is now quite frail.

How likely would you be to recommend Barchester Caldy Manor? Extremely Likely

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Average Rating:   4.8 out of 5

When I came here after having a hip replacement operation I was in so much pain, but the staff were all so kind to me. Nothing was too much trouble. I would absolutely recommend Caldy Manor without hesitation.

How likely would you be to recommend Barchester Caldy Manor? Extremely Likely

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Average Rating:   4.9 out of 5

I am very pleased with the care for my mother (91) and my father (95). They share a room and every provision has been made for them. The staff are friendly and professional. They are treated with respect and patience. No problem is too much and they get excellent care. The manager is always available and have been so helpful with the financial aspect of their care. I am delighted and relieved they are at Barchester Caldy Manor.

How likely would you be to recommend Barchester Caldy Manor? Extremely Likely

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Average Rating:   4.8 out of 5

Paula Clark, General Manager at Barchester Caldy Manor responded to this review on 03 Aug 2016:

Thank you Jane for your positive comments which I will share with the team.

Pleasant companions. Walks in the lovely gardens. Nice comfortable room. Varied meals. Music in the afternoon. Taken to Grosvenor Hall to vote.

How likely would you be to recommend Barchester Caldy Manor? Extremely Likely

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Average Rating:   4.8 out of 5

Mum and dad went to Caldy Manor in August 2014 and were made very welcome - they settled in as well as can be expected - with such a life changing experience. We lost mum this January and I feel that everybody at Caldy Manor have helped dad tremendously. I go to see dad at least 3/4 times a week so I do feel I am in a positive position to be aware of how residents are treated - always with dignity. As expected I have had a few concerns and I find the manager and deputy very willing and helpful, and feel assured that they will do everything to put things right - even if not immediately.
All the seniors and staff are very approachable. The staff turnover has been exceptionally high over the last 1 and a half years and I hope we can go through a more settled period. One of my concerns has been 'stimulation' and entertainment, these areas are being actioned positively with new initiatives and a new staff member.

How likely would you be to recommend Barchester Caldy Manor? Likely

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Average Rating:   4.1 out of 5

Paula Clark, General Manager at Barchester Caldy Manor responded to this review on 21 Jul 2016:

Thank you for your comments which I will share with the team.

My father has been a resident for over 9 months and is enjoying a good level of care. The staff are very helpful and he feels very comfortable living there. Whilst the property is old, it is well maintained and full of character.

How likely would you be to recommend Barchester Caldy Manor? Extremely Likely

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Average Rating:   4.8 out of 5

This is, without doubt, the most impressive home from among the 18 I contacted/visited when looking for appropriate medium-term respite for my 86 year old dad. The settings are fantastic, every single member of staff that I have met are genuinely interested in dad's welfare and well-being and the facilities are excellent. Caldy Manor represents excellent value for money and has the added reassurance of good ratings by the Care Quality Commission.

In addition, the weekly 'surgery' held at the home by the local GP, as well as the determination of the staff to ensure that all external health care providers fulfil their duties ensures piece of mind - not least because prior to dad's stay, trying to co-ordinate, chase or manage his health needs from among the various providers was almost impossible.

Dad, who has previously been averse to the idea of a care home, is happy, settled and enjoying his time at Caldy Manor.

How likely would you be to recommend Barchester Caldy Manor? Extremely Likely

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Average Rating:   4.4 out of 5

Barchester Caldy Manor is an amazing care home. Beautiful environment, wonderful gardens and spotlessly clean. The staff are so patient and kind, all the time. Nothing is too much trouble. They know the residents well and always have time for a chat and a laugh. The food is very good- with a good choice at every meal.

How likely would you be to recommend Barchester Caldy Manor? Extremely Likely

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Average Rating:   4.9 out of 5

Paula, General Manager at Barchester Caldy Manor responded to this review on 06 May 2016:

Lesley, thank you for your feedback from your experiences in Caldy Manor while visiting your parents.

We have been visiting an elderly man and his wife in this home for several years. Initially the care seemed satisfactory but then things deteriorated. The man was often unclean and unshaven. His clothes were dirty and soiled. The room smelt horribly of urine.
The food seems okay and the staff have always been friendly. We have discussed this with several other visitors to this elderly couple and found they were of the same opinion. Very recently there has been some improvement with refurbishment of some of the room contents.

How likely would you be to recommend Barchester Caldy Manor? Unlikely

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Average Rating:   2.3 out of 5

Paula Clark, General Manager at Barchester Caldy Manor responded to this review on 22 May 2016:

Thank you for your feedback. We strive to provide the best possible care services at Caldy Manor and so I am very sorry to hear that you feel we are not achieving this in some areas on this unusual occasion. The points you have raised are personal issues and so I would be happy to speak with you regarding this when you next visit Caldy Manor or alternatively feel free to give me a call to discuss at your convenience.

To find a care home, showing compassion and dignity for ones loved one, is of paramount importance. I have found this to be the case at Caldy Manor, where the caring staff and management, always on hand to listen and help with any questions a relative may wish to raise. My husband is at present receiving respite care, with a view to longer term care.

How likely would you be to recommend Barchester Caldy Manor? Extremely Likely

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Average Rating:   4.8 out of 5

Paula Clark, General Manager at Barchester Caldy Manor responded to this review on 25 Feb 2016:

Thank you for your feedback.

My Mum has been in Caldy Manor now for 2 years she has Alzheimer's. Although initially this was a difficult decision we could not have been happier with the care we have received. The staff are outstanding, kind and thoughtful - nothing is too much trouble. All residents have their hair done weekly and there is entertainment on a daily basis. In the warmer weather the residents can be found outside eating ice lollies and enjoying the lovely gardens. The atmosphere is friendly and happy and you can always help yourselves to a cup of tea or stay for lunch or dinner. I feel really lucky that my Mum is here at Caldy I feel that her care is excellent and the little touches throughout the home, flowers etc make it a lovely warm welcoming home. Smells lovely and your welcome anytime at all. As a Nurse I feel that I can recommend Caldy both as a professional but most importantly as a daughter.

How likely would you be to recommend Barchester Caldy Manor? Extremely Likely

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Average Rating:   5 out of 5

Paula Clark, General Manager at Barchester Caldy Manor responded to this review on 15 Feb 2016:

Thank you for your review of Caldy Manor, myself and the entire team value your feedback.

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Bed Vacancies

7 Bed Vacancies

posted 09 Apr 2018

I currently have 7 immediate vacancies in the home for self funded residential residents.
Please call in at anytime to come and look at the home and we have to offer at Caldy Manor.

Awards / Recognitions

February 2018

April 2017

February 2016

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Care Home Idol 2016

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