Grovewood Residential Home

13 Woodland Road, Dacre Hill, Wirral, Birkenhead CH42 4NT

Grovewood is a residential care home located in Dacre Hill, Wirral, and provides a wide range of care and support services tailored to individual requirements.

The care home is dedicated to providing consistently safe, high-quality, reliable care and support.

Grovewood's team is dedicated to providing dignified support and pride themselves on understanding individual needs and requirements ensuring correct support.

Group: The Maple Group

Person in charge: Wendy Hensby (Home Manager)

Local Authority / Social Services: Wirral Metropolitan Borough Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 32 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability

Admission Information: Ages 18+.

Languages Spoken by Staff (other than English): British Sign Language

Single Rooms: 16

Shared Rooms: 8

Rooms with ensuite WC: 24

Weekly Charges Guide: Personal Care Single £450 – £560 , Personal Care Shared (per person) £450 – £525 (These prices are only a guideline, please contact Grovewood Residential Home to find out the exact price for your requirements.)

Facilities & Services: Day Care • Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Directions:

Grovewood Residential Home is situated in a residential area of Rock Ferry. The home provides personal care for older people. The home is able to accommodate a maximum of 32 people.

Parking:

Parking lot with a capacity of seven vehicles.

Latest Care Quality Commission* Report on Grovewood Residential Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.7 (maximum of 10) for Grovewood Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 11 Reviews over all time. This Average Rating is also the rating value for Grovewood Residential Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 11 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.727 for Grovewood Residential Home is calculated as follows: ( (102 Excellents x 5) + (24 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 132 Ratings = 4.727

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Grovewood Residential Home is based on 11 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 6.4 positive Reviews (32 registered maximum number of service users ÷ 5). 11 Reviews ÷ 6.4 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.7 Grovewood Residential Home has a Review Score of 9.7 (9.727) from 11 Reviews


Average Ratings

  • Excellent
    9
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Grovewood Residential Home?

  • Extremely LIKELY
    10
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Grovewood Residential Home

  • Sister of Resident/Service User
    2
  • Son of Resident/Service User
    2
  • Daughter of Resident/Service User
    1
  • Daughter-in-law of Resident/Service User
    1
  • Friend of Resident/Service User
    1
  • more

The staff are really nice and seem to care about the residents. There are some issues but Mum likes living at Grovewood. Overall it is not as impersonal as some homes we been to.

How likely would you be to recommend Grovewood Residential Home? Likely

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Average Rating:   3.9 out of 5

I am very happy with the treatment my brother has received. Staff are always friendly and helpful. I have been to other homes and found this one the most homely. The food is always of a good standard. They have someone to entertain them and try and keep them occupied.

How likely would you be to recommend Grovewood Residential Home? Extremely Likely

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Average Rating:   4.8 out of 5

My relative is very well cared for at Grovewood. She feels at home here due to the care and attention she receives from the staff. She enjoys having her hair done and the activities provided for her.

How likely would you be to recommend Grovewood Residential Home? Extremely Likely

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Average Rating:   4.4 out of 5

The manager is excellent and caring and kind-hearted extremely hard working listens to any worries. Other staff are kind and caring. Things have improved since the previous manager left.

How likely would you be to recommend Grovewood Residential Home? Extremely Likely

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Average Rating:   4.5 out of 5

I can't praise management and staff enough. The kindness and the care they gave to all the residents was second to none. Nothing was too much trouble. They had activities, sing songs and quizzes every day. You could go in the home anytime and speak to management or staff they were always on hand to talk. The end of life care they gave to my brother was everything I could have wished for.

How likely would you be to recommend Grovewood Residential Home? Extremely Likely

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Average Rating:   4.8 out of 5

I have rated all categories as excellent because I feel my uncle is being cared for as well as he could be in any other care home. Some homes may be more modern and have up to date surroundings but Grovewood has a very homely feel about it. Staff are exceptional and my uncle is treated with dignity, care and friendliness. There is a healthy and humorous banter between staff and residents and I am amazed how understanding staff are of the conditions of those they care for. Management seem to do their best to create surroundings and an atmosphere which are calming and appropriate to resident's needs.

How likely would you be to recommend Grovewood Residential Home? Extremely Likely

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Average Rating:   5 out of 5

Wendy Hensby, Manager at Grovewood Residential Home responded to this review on 29 Mar 2018:

Thank you for the lovely review it keeps staff morale high and helps maintain pride in their care.

The staff are all caring and compassionate towards all the residents. Nothing is too much trouble for them. Would highly recommend Grovewood Residential Home.

How likely would you be to recommend Grovewood Residential Home? Extremely Likely

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Average Rating:   5 out of 5

Wendy Hensby, Manager at Grovewood Residential Home responded to this review on 29 Mar 2018:

Thank you for your review, staff appreciate being noted for their care and will continue to stand out.

This home is special.

My grandfather had chronic back pain plus osteoarthritis, unable to walk unassisted. Staff were considerate, willing to help in any way they can. He was treated with care and respect talked through any problems.

The care staff some are quite young but well trained. Visitors can drink with cake or a biscuit or fruit. Thank you to all.

How likely would you be to recommend Grovewood Residential Home? Extremely Likely

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Average Rating:   5 out of 5

My mother looks well considering her conditions and illness, staff are all very friendly and helpful. Very pleased overall.

How likely would you be to recommend Grovewood Residential Home? Extremely Likely

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Average Rating:   4.9 out of 5

Whilst Grovewood is a Residential Care Home, this home has provided excellent care for my friends (minor) dementia. The staff are excellent in their care responsibility, and although the facility is a bit dated, it is very well maintained and clean.

When I visit my friend, I feel as though I have come to his home where he lives with friends and has simply delicious food.

How likely would you be to recommend Grovewood Residential Home? Extremely Likely

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Average Rating:   4.8 out of 5

Staff at Grovewood are unparalleled. They are helpful and willing to help with any task, medical and caring. They go the extra mile without asking. Meals are served frequently and residents have several choices. A doctor calls once a week but medical staff are available to assist with calling a doctor or ambulance if required at any time.
Both male and female staff are caring and on call.

How likely would you be to recommend Grovewood Residential Home? Extremely Likely

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Average Rating:   4.8 out of 5

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Bed Vacancies

Please Contact Us for Latest Vacancies

Job Vacancies

Staff Profiles

Wendy

Wendy Hensby

Job Title: Home Manager

Joined: 2012

Description:

Level 5 Diploma Leadership in Health and Social Care

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Grovewood Residential Home