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Heyberry House

3 Ashville Road, Birkenhead, Merseyside CH41 8AU
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We were very fortunate to have found Heyberry house for mum.Stephanie H(Daughter of Resident/Service User)
Heyberry House, Birkenhead
Would certainly recommend your home to anyone who is looking for permanent/respite accommodation.V C(Husband of Resident/Service User)
Heyberry House, Birkenhead
Keep doing what you're doing team xxT G(Daughter of Resident/Service User)
Heyberry House, Birkenhead

Heyberry House enjoys a pleasant location, surrounded by Birkenhead Park. The home provides residential and dementia care for up to 41 customers in homely and comfortable single ensuite rooms and continues to welcome new residents for both long term care and shorter stays.

The staff are dedicated to working closely with customers and their loved ones to create detailed care plans for each individual, ensuring their needs are constantly met....  

Care Provided by Heyberry House

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 41 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,140From £1,140
Residential Dementia CareFrom £1,140From £1,140

Fees can vary depending on care needs and other factors. Colleagues at Heyberry House will be happy to discuss our weekly fees with you and what our fees include.

Contact Heyberry House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

  • Anchor
  • Voluntary / Not for Profit Owned

Person in charge

  • Sarah Dodd (Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: -1
  • Number of floors: 2

Room Information

  • Single Rooms (41)
  • Single Rooms with ensuite Wet Room (1)

Visiting

  • Visitors are welcome at Heyberry House.

Parking

  • Onsite parking is available, including disabled spaces.

Heyberry House Reviews (78)

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9.6

Heyberry House has a Review Score of 9.6 (9.586) out of 10, based on 15 reviews in the last 2 years. Over all time Heyberry House has 78 reviews.

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Showing 78 reviews matching selected criteria
Review from Y S (Niece of Resident) published on 11 October 2023 Submitted via Website
Overall Experience
From the moment I spoke to the staff manager at Heyberry House everything was good. From the assessment at hospital to a trial stay and permanent stay.
The staff and the environment have helped to turn my uncle's life around. His wellbeing has soared and he is cared for by a great team of staff. I would (and have) recommended Heyberry House.
The staff are caring and supportive, professional, and kind.
My family and I will be forever grateful for this.
It has affected all of us in such a positive way; knowing that my uncle is safe and cared for and respected.

Sending all the staff and their families best wishes for health and happiness. Thank you.

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Review from Gill T (Daughter of Resident) published on 6 September 2023 Submitted via Website
Overall Experience
My mum is a fairly new resident and I visited many care homes before choosing Heyberry House.

As soon as I walked in, I could just feel a nice, warm, friendly atmosphere. It is clean and modern with spacious en-suite rooms and Mum tells me the food is very good! But the main reason I would recommend Heyberry House is the wonderful team of kind, caring, helpful staff who work so hard to look after all the residents treating them with dignity, kindness and respect.

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Review from Sarah W (Daughter of Resident) published on 24 July 2023 Submitted via Postal Card
Overall Experience

After nearly a year, we as a family are still very happy, grateful and reassured that my dad is receiving the best of care in a homely and safe environment. The staff go above and beyond to make Dad's life comfortable while still retaining his independence and choice. We could not ask for more. With grateful thanks to the management and all the wonderful staff at Heyberry House.

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Review from Emma M (Friend of Resident) published on 23 February 2023 Submitted via Website
Overall Experience

My friend has been a Heyberry House resident for six years. He is very well looked after, his needs are met with kindness and cheerfulness. The staff make a big effort to go the extra mile, for example, the Home is frequently decorated to coincide with the times of the year. My friend and all residents I have seen are always treated with dignity and compassion. I would have no hesitation in recommending Heyberry House to anyone. A warm, welcoming and friendly place.

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Review from B F (Sister of Resident) published on 20 February 2023 Submitted via Website
Overall Experience
My brother has resided at Heyberry House for over three years. I have always found the staff very caring and helpful. They are aware of his personality and are understanding of his needs. The residents' rooms are of a good size and nicely furnished. The eating area is on the ground floor and is more like a restaurant in layout with a weekly menu at the entrance.
My brother is always happy to return after we have taken him out for coffee and cake. The lounge area is very spacious and modern. During Covid when rules were allowed and viable, an area was prepared so that you visit under non-intrusive supervision.

The garden area is large and well set out.

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Review from K H (Daughter of Resident) published on 9 February 2023 Submitted via Website
Overall Experience

The staff at Heyberry have cared for my mum, yet let her have her independence at the same time. They are always involved in activities and days out. They celebrate every occasion and are accommodating to family. It's sociable at meal times, and food is in constant supply. Mum has progressed so much since she has been here.

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Review from Keith M (Son of Resident) published on 9 February 2023 Submitted via Website
Overall Experience
Mum has been a resident at Heyberry since 2019. Although Mum's mobility has been compromised in the last couple of years, the staff have been very caring and professional in ensuring she is hoisted and moved around the home. The staff are attentive to her personal needs and medication. Heyberry House has a nice, welcoming atmosphere with friendly faces, and Mum remarks on how friendly and

caring everyone is and is happy to be living there.

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Review from Adam G (Nephew of Resident) published on 6 February 2023 Submitted via Website
Overall Experience

My auntie is very happy at Heyberry House, she is kept occupied by games staff arrange and also days out. The home is always clean and tidy and the food always looks good. The staff are friendly and courteous and any queries have been answered promptly. I'd highly recommend Heyberry House to anyone who is looking for residential care for a family member.

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Review from Ian H (Son of Resident) published on 18 January 2023 Submitted via Website
Overall Experience

Mum has been a resident at Heyberry House since summer 2021. Mum suffers from dementia and has complex care needs and medications, the care she receives at Heyberry is of an excellent standard they understand her needs and nothing seems too much trouble. The staff are friendly and helpful and always willing to talk about Mum's care, the rooms/flats are of a good size and comfortable with a good size bathroom. I am confident Mum is receiving the best care and can't thank the staff enough.

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Review from L W (Daughter of Resident) published on 11 January 2023 Submitted via Website
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The care and attention Mum has received are wonderful. All the staff are so helpful, and nothing is too much trouble. There is always a warm welcome when visiting Mum. All the above has resulted in my mum, who's always been independent, now being happy and content. I know mum is safe and is being well cared for.

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Review from Harry H (Husband of Resident) published on 6 September 2022 Submitted via Website
Overall Experience

I found the care home to be very tidy and very well run, the staff to be thoughtful, polite and friendly, supportive and professional. There is plenty to do for the residents as well, they're not confined to being indoors. There is a very nice garden for the residents to sit outside if they wish to do so and are supervised at all times.

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Review from Chris G (Daughter of Resident) published on 6 August 2021 Submitted via Website
Overall Experience
My mum lived at Heyberry House for over 4 years. The care and attention she received were second to none from every member of staff, they were like a second family to her. During the 4 years, she enjoyed trips to the cinema, pub lunches and even a weekend away in Blackpool and there was always daily activities for her to take part in.

Even when she was in end of life care, they made sure that she stayed at Heyberry in familiar surroundings, my sister and I will be forever grateful for making her passing as comfortable as possible.

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Review from Neil H (Son of Resident) published on 4 August 2021 Submitted via Postal Card
Overall Experience

My mum has been living here since the start of July. I cannot praise the staff enough. My mum loves it here, I have never seen her so happy. The staff go out of their way to assist her with all of her needs. One staff member, in particular, I have found extremely helpful when I have been in to see my mum.

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Review from R H (Friend of Resident) published on 15 July 2021 Submitted via Postal Card
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Friendly, cooperative, efficient, caring and available.

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Review from Elizabeth S (Daughter of Resident) published on 28 June 2021 Submitted via Website
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My mum came to Heyberry house 4 weeks ago and myself and the family love the whole setup. Mum loves the staff, the food, how clean it is - everything about it. We like it that much that Mum has become a resident as she was in there for respite.

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Review from C E (Granddaughter of Resident) published on 18 June 2021 Submitted via Postal Card
Overall Experience

My Nanna loved living at Heyberry House. Before the pandemic, she went on lots of lovely trips out and was always full of stories to tell me. Through the pandemic she was so well cared for by all of the fantastic staff that even though I couldn't visit her, I knew she was safe and happy. I couldn't have asked for a better place for my Nanna to have spent the last years of her life.

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Review from S E (Daughter of Resident) published on 14 June 2021 Submitted via Postal Card
Overall Experience

Every aspect of Heyberry House is excellent and I cannot recommend it enough. The staff treat the residents with absolute care and kindness. My mother has loved her time there, always saying "it's like living in a family run hotel". During her last few weeks all the staff have been amazing and excelled in their care of her and displayed a level of professionalism and dedication for which myself and my family will be forever grateful.

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Review from Patricia O (Friend of Resident) published on 9 June 2021 Submitted via Postal Card
Overall Experience

Management and all care staff provide excellent care and always have the residents' best interests as their first priority. The food is at a very high standard and variety.

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Review from Anita C (Friend of Resident) published on 9 June 2021 Submitted via Postal Card
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I've been visiting Heyberry House for the last 4 years and have never found fault with anything or anyone. The staff are very good with the residents, nothing is any trouble.

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Review from R W (Sister of Resident) published on 8 June 2021 Submitted via Postal Card
Overall Experience

Always caring, helpful and pleasant, Made my sister smile, used her name when talking to her even when she had some dementia and were always respectful. Some wonderful entertainment (in the pre-Covid days) trips out and special lunches. Photos displayed for visitors to see, tea and coffee offered to visitors. A lovely atmosphere with great staff.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 May 2018
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeRequires improvement
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 27 July 2026

We currently have two vacancies for care. Please contact Heyberry House directly for more details.

News (2) & Events (0)

News
  • 19 Dec 2025

    Residents and colleagues at Anchor care homes across Merseyside are embracing the festive spirit in style. From crafting Christmas decorations and singing carols, to decorating trees and baking festive treats,...

  • 09 Oct 2024

    Anchor, England’s largest not-for-profit provider of housing and care for people in later life, has received platinum status in the RSPCA’s annual PawPrints Awards for the second year in a...

Upcoming Events

There are no upcoming events for Heyberry House.

Awards / Recognitions (15)

  • 30 Jan 2026Recipient: Anchor
  • 31 Jan 2025Recipient: Anchor
  • 31 Jan 2024Recipient: Anchor

Accreditations

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