
We were very fortunate to have found Heyberry house for mum.Stephanie H(Daughter of Resident/Service User)

Would certainly recommend your home to anyone who is looking for permanent/respite accommodation.V C(Husband of Resident/Service User)

Keep doing what you're doing team xxT G(Daughter of Resident/Service User)

We were very fortunate to have found Heyberry house for mum.Stephanie H(Daughter of Resident/Service User)

Would certainly recommend your home to anyone who is looking for permanent/respite accommodation.V C(Husband of Resident/Service User)

Keep doing what you're doing team xxT G(Daughter of Resident/Service User)

Heyberry House enjoys a pleasant location, surrounded by Birkenhead Park. The home provides residential and dementia care for up to 41 customers in homely and comfortable single ensuite rooms and continues to welcome new residents for both long term care and shorter stays.
The staff are dedicated to working closely with customers and their loved ones to create detailed care plans for each individual, ensuring their needs are constantly met....
Care Provided by Heyberry House
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 41 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Fees can vary depending on care needs and other factors. Colleagues at Heyberry House will be happy to discuss our weekly fees with you and what our fees include.
The price(s) shown are provided by the care home. Contact Heyberry House for full pricing details and T&Cs.
Contact Heyberry House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Anchor
- Voluntary / Not for Profit Owned
Person in charge
- Sarah Dodd (Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: -1
- Number of floors: 2
Room Information
- Single Rooms (41)
- Single Rooms with ensuite Wet Room (1)
Visiting
- Visitors are welcome at Heyberry House.
Parking
- Onsite parking is available, including disabled spaces.
Heyberry House Reviews (78)
Heyberry House has a Review Score of 9.6 (9.586) out of 10, based on 15 reviews in the last 2 years.
Over all time Heyberry House has 78 reviews.
The staff and the environment have helped to turn my uncle's life around. His wellbeing has soared and he is cared for by a great team of staff. I would (and have) recommended Heyberry House.
The staff are caring and supportive, professional, and kind.
My family and I will be forever grateful for this.
It has affected all of us in such a positive way; knowing that my uncle is safe and cared for and respected.
Sending all the staff and their families best wishes for health and happiness. Thank you.
As soon as I walked in, I could just feel a nice, warm, friendly atmosphere. It is clean and modern with spacious en-suite rooms and Mum tells me the food is very good! But the main reason I would recommend Heyberry House is the wonderful team of kind, caring, helpful staff who work so hard to look after all the residents treating them with dignity, kindness and respect.
After nearly a year, we as a family are still very happy, grateful and reassured that my dad is receiving the best of care in a homely and safe environment. The staff go above and beyond to make Dad's life comfortable while still retaining his independence and choice. We could not ask for more. With grateful thanks to the management and all the wonderful staff at Heyberry House.
My friend has been a Heyberry House resident for six years. He is very well looked after, his needs are met with kindness and cheerfulness. The staff make a big effort to go the extra mile, for example, the Home is frequently decorated to coincide with the times of the year. My friend and all residents I have seen are always treated with dignity and compassion. I would have no hesitation in recommending Heyberry House to anyone. A warm, welcoming and friendly place.
My brother is always happy to return after we have taken him out for coffee and cake. The lounge area is very spacious and modern. During Covid when rules were allowed and viable, an area was prepared so that you visit under non-intrusive supervision.
The garden area is large and well set out.
The staff at Heyberry have cared for my mum, yet let her have her independence at the same time. They are always involved in activities and days out. They celebrate every occasion and are accommodating to family. It's sociable at meal times, and food is in constant supply. Mum has progressed so much since she has been here.
caring everyone is and is happy to be living there.
My auntie is very happy at Heyberry House, she is kept occupied by games staff arrange and also days out. The home is always clean and tidy and the food always looks good. The staff are friendly and courteous and any queries have been answered promptly. I'd highly recommend Heyberry House to anyone who is looking for residential care for a family member.
Mum has been a resident at Heyberry House since summer 2021. Mum suffers from dementia and has complex care needs and medications, the care she receives at Heyberry is of an excellent standard they understand her needs and nothing seems too much trouble. The staff are friendly and helpful and always willing to talk about Mum's care, the rooms/flats are of a good size and comfortable with a good size bathroom. I am confident Mum is receiving the best care and can't thank the staff enough.
The care and attention Mum has received are wonderful. All the staff are so helpful, and nothing is too much trouble. There is always a warm welcome when visiting Mum. All the above has resulted in my mum, who's always been independent, now being happy and content. I know mum is safe and is being well cared for.
I found the care home to be very tidy and very well run, the staff to be thoughtful, polite and friendly, supportive and professional. There is plenty to do for the residents as well, they're not confined to being indoors. There is a very nice garden for the residents to sit outside if they wish to do so and are supervised at all times.
Even when she was in end of life care, they made sure that she stayed at Heyberry in familiar surroundings, my sister and I will be forever grateful for making her passing as comfortable as possible.
My mum has been living here since the start of July. I cannot praise the staff enough. My mum loves it here, I have never seen her so happy. The staff go out of their way to assist her with all of her needs. One staff member, in particular, I have found extremely helpful when I have been in to see my mum.
Friendly, cooperative, efficient, caring and available.
My mum came to Heyberry house 4 weeks ago and myself and the family love the whole setup. Mum loves the staff, the food, how clean it is - everything about it. We like it that much that Mum has become a resident as she was in there for respite.
My Nanna loved living at Heyberry House. Before the pandemic, she went on lots of lovely trips out and was always full of stories to tell me. Through the pandemic she was so well cared for by all of the fantastic staff that even though I couldn't visit her, I knew she was safe and happy. I couldn't have asked for a better place for my Nanna to have spent the last years of her life.
Every aspect of Heyberry House is excellent and I cannot recommend it enough. The staff treat the residents with absolute care and kindness. My mother has loved her time there, always saying "it's like living in a family run hotel". During her last few weeks all the staff have been amazing and excelled in their care of her and displayed a level of professionalism and dedication for which myself and my family will be forever grateful.
Management and all care staff provide excellent care and always have the residents' best interests as their first priority. The food is at a very high standard and variety.
I've been visiting Heyberry House for the last 4 years and have never found fault with anything or anyone. The staff are very good with the residents, nothing is any trouble.
Always caring, helpful and pleasant, Made my sister smile, used her name when talking to her even when she had some dementia and were always respectful. Some wonderful entertainment (in the pre-Covid days) trips out and special lunches. Photos displayed for visitors to see, tea and coffee offered to visitors. A lovely atmosphere with great staff.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 16 May 2018Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
2 Bed Vacancies
Posted: 27 July 2026We currently have two vacancies for care. Please contact Heyberry House directly for more details.
News (2) & Events (0)
- 19 Dec 2025
Residents and colleagues at Anchor care homes across Merseyside are embracing the festive spirit in style. From crafting Christmas decorations and singing carols, to decorating trees and baking festive treats,...
- 09 Oct 2024
Anchor, England’s largest not-for-profit provider of housing and care for people in later life, has received platinum status in the RSPCA’s annual PawPrints Awards for the second year in a...
There are no upcoming events for Heyberry House.
Accreditations
There are no accreditations posted yet for Heyberry House.
Meet the Team (0)
There are no Team Members posted yet.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Heyberry House to verify any information. View our terms and conditions. Heyberry House has an Enhanced Service -more info.