Heyberry House

3 Ashville Road, Birkenhead CH41 8AU
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9.6 70 Reviews
  • Heyberry House, Birkenhead
Heyberry House enjoys a pleasant location, surrounded by Birkenhead Park. The home provides residential and dementia care for up to 41 customers in homely and comfortable single ensuite rooms and continues to welcome new residents.

The staff are dedicated to working closely with customers and their loved ones to create detailed care plans for each individual, ensuring their needs are constantly met. Dementia care is available at Heyberry House, where staff are given on-going training to ensure their approach always reflects best practice.

The home has an extensive activities programme which is designed to encompass the interests of all residents.

Heyberry House is operated by Anchor. They strive to raise standards and expectations by reinvesting money made back into its retirement properties and care homes.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 41 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1095
  • Self-Funded Residential Dementia Care: from £1095
  • RESPITE Self-Funded Residential Care: from £1095
  • RESPITE Self-Funded Residential Dementia Care: from £1095

Colleagues at Heyberry House will be happy to discuss our weekly fees with you and what our fees include.

These prices are only a guideline, please contact Heyberry House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Samantha Armstrong (Manager)

Local Authority / Social Services

Admission Criteria

  • Please contact Heyberry House directly to discuss yours or your loved ones' care needs.
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 2

Room Information

  • Single Rooms (41)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (1)

Visiting

  • Visitors are welcome at Heyberry House.

Parking

  • Onsite parking is available, including disabled spaces.

Heyberry House Reviews (70)

9.6

Heyberry House has a Review Score of 9.6 (9.623) out of 10, based on 13 reviews in the last 2 years.
Over all time Heyberry House has 70 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Heyberry House
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Total of 70, showing 21-40
Review from Ian H (Son of Resident) published on 18 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been a resident at Heyberry House since summer 2021. Mum suffers from dementia and has complex care needs and medications, the care she receives at Heyberry is of an excellent standard they understand her needs and nothing seems too much trouble. The staff are friendly and helpful and always
willing to talk about Mum's care, the rooms/flats are of a good size and comfortable with a good size bathroom. I am confident Mum is receiving the best care and can't thank the staff enough.
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Review from L W (Daughter of Resident) published on 11 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care and attention Mum has received are wonderful. All the staff are so helpful, and nothing is too much trouble. There is always a warm welcome when visiting Mum. All the above has resulted in my mum, who's always been independent, now being happy and content. I know mum is safe and is being well
cared for.
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Review from Harry H (Husband of Resident) published on 6 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I found the care home to be very tidy and very well run, the staff to be thoughtful, polite and friendly, supportive and professional. There is plenty to do for the residents as well, they're not confined to being indoors. There is a very nice garden for the residents to sit outside if they wish to
do so and are supervised at all times.
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Review from Chris G (Daughter of Resident) published on 6 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum lived at Heyberry House for over 4 years. The care and attention she received were second to none from every member of staff, they were like a second family to her. During the 4 years, she enjoyed trips to the cinema, pub lunches and even a weekend away in Blackpool and there was always daily
activities for her to take part in.
Even when she was in end of life care, they made sure that she stayed at Heyberry in familiar surroundings, my sister and I will be forever grateful for making her passing as comfortable as possible.
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Review from Neil H (Son of Resident) published on 4 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been living here since the start of July. I cannot praise the staff enough. My mum loves it here, I have never seen her so happy. The staff go out of their way to assist her with all of her needs. One staff member, in particular, I have found extremely helpful when I have been in to see my
mum.
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Review from R H (Friend of Resident) published on 15 July 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Friendly, cooperative, efficient, caring and available.
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Review from Elizabeth S (Daughter of Resident) published on 28 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum came to Heyberry house 4 weeks ago and myself and the family love the whole setup. Mum loves the staff, the food, how clean it is - everything about it. We like it that much that Mum has become a resident as she was in there for respite.
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Review from C E (Granddaughter of Resident) published on 18 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Nanna loved living at Heyberry House. Before the pandemic, she went on lots of lovely trips out and was always full of stories to tell me. Through the pandemic she was so well cared for by all of the fantastic staff that even though I couldn't visit her, I knew she was safe and happy. I couldn't
have asked for a better place for my Nanna to have spent the last years of her life.
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Review from S E (Daughter of Resident) published on 14 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Every aspect of Heyberry House is excellent and I cannot recommend it enough. The staff treat the residents with absolute care and kindness. My mother has loved her time there, always saying "it's like living in a family run hotel". During her last few weeks all the staff have been amazing and excelled
in their care of her and displayed a level of professionalism and dedication for which myself and my family will be forever grateful.
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Review from Patricia O (Friend of Resident) published on 9 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Management and all care staff provide excellent care and always have the residents' best interests as their first priority. The food is at a very high standard and variety.
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Review from Anita C (Friend of Resident) published on 9 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I've been visiting Heyberry House for the last 4 years and have never found fault with anything or anyone. The staff are very good with the residents, nothing is any trouble.
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Review from R W (Sister of Resident) published on 8 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always caring, helpful and pleasant, Made my sister smile, used her name when talking to her even when she had some dementia and were always respectful. Some wonderful entertainment (in the pre-Covid days) trips out and special lunches. Photos displayed for visitors to see, tea and coffee offered to
visitors. A lovely atmosphere with great staff.
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Review from Valerie H (Daughter of Resident) published on 4 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
If you are reading these reviews to decide whether to chose Heyberry House for your loved one then you will not find anywhere better. There is always a friendly family feel to the home, plenty of fun, laughter and entertainment/activities. Everyone is treated with care, love and dignity at all times.
The staff really know everyone's individual needs and likes. There is always a friendly welcome to family members. At the most difficult of times, residents are treated in a loving, caring and attentive way 24 hours a day. I cannot fault the home and the staff in any way.
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Review from Christine B (Daughter of Resident) published on 4 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum lived at Heyberry House for just over three years, and she was very happy there, and that was all we could have wanted for her. All we can say is a big 'thank you' to all the staff and wish she was still there now.
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Review from Anne R (Sister of Resident) published on 15 December 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister only came in for respite and was so impressed she asked to remain. That, for someone who said she would never go into a home, speaks volumes for the staff and care, the food and cleanliness of Heyberry House. I and my family cannot praise and be more thankful for the care, the staff go over
and above the call of duty so many times. We constantly praise them and comment on their care for my sister, even my husband said he would move in himself, so how is that for a recommendation.
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Review from Lois E (Daughter of Resident) published on 14 December 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother lived at Heyberry House for around 20 months until her recent passing. Because my mother suffered with dementia, she had significant care needs, and there were times when it could be a challenge for staff to keep her safe (like the night they found her standing on her bed trying to escape
through the window). Staff took time to get to know my mother, and creatively managed the risks without being restrictive or overly intrusive. They are all truly caring, compassionate and person-centred.
There is a good programme of activities in Heyberry House, Mum was a baker and confectioner by trade during WWll, and the staff encouraged her to join in baking activities which she thoroughly enjoyed. She also joined in art groups, sing-songs and armchair exercise organised by the staff.
Mum passed away recently following a stroke. Staff maintained contact with me during the time she was in hospital, and have continued to be supportive and compassionate. I can't thank them enough.
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Review from M J (Friend of Resident) published on 24 November 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Having visited Heyberry House for the last three years plus, I found the overall standard to be good. Staff are attentive and treat clients and visitors with a pleasant professional manner. The management has always been available to discuss any issues that may arise. Safety and security are upheld.
All in all a pleasant environment, with excellent food and lovely gardens.
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Review from Gina B (Daughter of Resident) published on 20 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care that the staff have given my dad has been above and beyond anything they could have done in these strange times. The home is always clean, and the staff always look professional. We cannot thank you all enough for what you do.
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Review from Ann R (Daughter of Resident) published on 20 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum settled at Heyberry House quickly and happily. She liked the staff, her room and the lovely meals straight away. She takes part in all of the activities and is always happy when I phone or visit. Mums room is spacious and homely, and the lounge and dining areas are modern and nicely furnished. The
staff are friendly, caring and efficient. I cannot speak too highly of everyone involved in Mums new life.
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Review from G C (Son of Resident) published on 16 November 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
It seems to me that the standard and quality of food is not as good from when my mother first became a resident. Generally speaking, the staff deliver a high standard of care.
Reply from Clare Cotgrave, Manager at Heyberry House

Thank you for taking the time to review Heyberry House, and we are pleased that you rate our staff as excellent. Our food at Heyberry House is cooked freshly in our kitchen each day to suit our resident’s tastes and dietary requirements. We involve our residents in menu planning and would be happy to discuss our food with you at a mutually convenient time.

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Current Review Score: 9.6 (9.623)

Overview of Review Score

The Review Score of 9.6 (9.623) out of 10 for Heyberry House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.623 for Heyberry House is calculated as follows: ( (117 Excellents x 5) + (23 Goods x 4) + (4 Satisfactorys x 3) + (2 Poors x 2) + (5 Very Poors x 1) ) ÷ 151 Ratings = 4.623
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Heyberry House is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2, which has been reached with 12 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 May 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (14)

Meet the Team (0)

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