Heyberry House

3 Ashville Road, Birkenhead CH41 8AU
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9.6 70 Reviews
  • Heyberry House, Birkenhead
Heyberry House enjoys a pleasant location, surrounded by Birkenhead Park. The home provides residential and dementia care for up to 41 customers in homely and comfortable single ensuite rooms and continues to welcome new residents.

The staff are dedicated to working closely with customers and their loved ones to create detailed care plans for each individual, ensuring their needs are constantly met. Dementia care is available at Heyberry House, where staff are given on-going training to ensure their approach always reflects best practice.

The home has an extensive activities programme which is designed to encompass the interests of all residents.

Heyberry House is operated by Anchor. They strive to raise standards and expectations by reinvesting money made back into its retirement properties and care homes.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 41 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1095
  • Self-Funded Residential Dementia Care: from £1095
  • RESPITE Self-Funded Residential Care: from £1095
  • RESPITE Self-Funded Residential Dementia Care: from £1095

Colleagues at Heyberry House will be happy to discuss our weekly fees with you and what our fees include.

These prices are only a guideline, please contact Heyberry House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Samantha Armstrong (Manager)

Local Authority / Social Services

Admission Criteria

  • Please contact Heyberry House directly to discuss yours or your loved ones' care needs.
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 2

Room Information

  • Single Rooms (41)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (1)

Visiting

  • Visitors are welcome at Heyberry House.

Parking

  • Onsite parking is available, including disabled spaces.

Heyberry House Reviews (70)

9.6

Heyberry House has a Review Score of 9.6 (9.623) out of 10, based on 13 reviews in the last 2 years.
Over all time Heyberry House has 70 reviews.

Overall Experience
  • 60
  • 9
  • 0
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Date Published
  • 70
  • 4
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  • 13
  • 57
Reviewer Connection to Heyberry House
  • 37
  • 10
  • 6
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  • 2
  • 2
  • 1
  • 1
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Total of 70, showing 61-70
Review from Joyce F (Wife of Resident) published on 12 July 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
After 7 months of my husband being a resident in Heyberry House. I am happy generally with the care he is receiving by the staff. I am particularly pleased with the kind of professional help my husband has received due to his stoma.


A constructive suggestion would maybe to provide families initially

with relevant info regarding putting a loved one into a care home. Including money matters, electoral roll or helpful telephone numbers.
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Review from Barbara M (Daughter of Resident) published on 12 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father came to Heyberry House in August 2016 as he was no longer able to stay in his own home.


The staff have all been very caring, helpful and cheerful under the circumstances. It can't be easy to cater for the needs of elderly people but they all manage very well.


The family feel very lucky

that we found such a lovely home for our father.
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Review from C A (Resident) published on 4 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent service. Wonderful place to stay always beautifully presented and staff are friendly and attentive.
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Review from Julie H (Daughter of Resident) published on 23 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been in Heyberry House for about 4 years. She or the family have no complaints, only praise for all the staff and also the manager. He has got a lot of useful aids and a chair to help Mum.
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Review from E W (Daughter of Resident) published on 23 June 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
June 17th 2017. Very enjoyable summer fair. Entertainment was good, lovely to see Mum join in.
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Review from Diane B (Daughter of Resident) published on 23 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad stayed here for a fortnight's respite while we were away on holiday, he enjoyed every minute of it. The people who work here do an excellent job and made dad's stay a very enjoyable one. I would highly recommend Heyberry House and would not hesitate to bring Dad here again.
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Review from Julie D (Daughter of Resident) published on 23 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Visited on the day of the open day of the garden. Staff very helpful wonderful singers who got everybody to join in. Mys elf and my mum really enjoyed ourselves. Thank you.
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Review from Sheila C (Sister of Resident) published on 23 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Heyberry House is a lovely friendly home so much going on. I really enjoy visiting all the staff, office, cleaners and carers all are wonderful. 100/100
We had a lovely 2 days sun/fun can't wait to come again.
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Review from N D (Relative of Resident) published on 8 September 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff are friendly and welcoming. All residents are happy and settled. The home is clean and well maintained, it is very homely.
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Review from K L (Son of Resident) published on 16 February 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Unfortunately my fathers stay was short due to death. Nevertheless, the staff managed what proved to be a difficult period. From the moment my sister and I viewed Heyberry we knew it was the home we wanted our father to be in.
The calm and respectful manner in which the staff interacted with the residents
gave us every confidence he would be well cared for. We were always warmly greeted and updated in our fathers progress. The care manager exceeded our expectations in providing feedback and support during an emotional and difficult time for the family and always had the best interest of our father at heart.
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Current Review Score: 9.6 (9.623)

Overview of Review Score

The Review Score of 9.6 (9.623) out of 10 for Heyberry House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.623 for Heyberry House is calculated as follows: ( (117 Excellents x 5) + (23 Goods x 4) + (4 Satisfactorys x 3) + (2 Poors x 2) + (5 Very Poors x 1) ) ÷ 151 Ratings = 4.623
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Heyberry House is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2, which has been reached with 12 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 May 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (14)

Meet the Team (0)

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