
We were very fortunate to have found Heyberry house for mum.Stephanie H(Daughter of Resident/Service User)

Would certainly recommend your home to anyone who is looking for permanent/respite accommodation.V C(Husband of Resident/Service User)

Keep doing what you're doing team xxT G(Daughter of Resident/Service User)

We were very fortunate to have found Heyberry house for mum.Stephanie H(Daughter of Resident/Service User)

Would certainly recommend your home to anyone who is looking for permanent/respite accommodation.V C(Husband of Resident/Service User)

Keep doing what you're doing team xxT G(Daughter of Resident/Service User)

Heyberry House enjoys a pleasant location, surrounded by Birkenhead Park. The home provides residential and dementia care for up to 41 customers in homely and comfortable single ensuite rooms and continues to welcome new residents for both long term care and shorter stays.
The staff are dedicated to working closely with customers and their loved ones to create detailed care plans for each individual, ensuring their needs are constantly met....
Care Provided by Heyberry House
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 41 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Fees can vary depending on care needs and other factors. Colleagues at Heyberry House will be happy to discuss our weekly fees with you and what our fees include.
The price(s) shown are provided by the care home. Contact Heyberry House for full pricing details and T&Cs.
Contact Heyberry House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Anchor
- Voluntary / Not for Profit Owned
Person in charge
- Sarah Dodd (Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: -1
- Number of floors: 2
Room Information
- Single Rooms (41)
- Single Rooms with ensuite Wet Room (1)
Visiting
- Visitors are welcome at Heyberry House.
Parking
- Onsite parking is available, including disabled spaces.
Heyberry House Reviews (78)
Heyberry House has a Review Score of 9.6 (9.586) out of 10, based on 15 reviews in the last 2 years.
Over all time Heyberry House has 78 reviews.
All members of the staff here are always very helpful and courteous.
I would have no hesitation whatsoever in recommending Heyberry House.
Mum loves the food and eats well now. There are regular activities and opportunities to socialise.
The grounds are lovely and we can sit outside or take Mum into Birkenhead Park easily on a nice day.
I am delighted with Heyberry House and highly recommend it.
My family are delighted with mum's care. She seems happy and alert and really loves the care staff who treat her as if she were her own grandmother. I live in Ireland and whenever I visit each month I am made so welcome as are all the rest of the family who is very happy with the treats that were given. We feel that all of mum's needs both emotional and physical are attended to, staff are always willing to listen to and concerns we may have and will always involve us in any treatment she is having.
I am extremely grateful for the outstandingly good care she has received during her stay. During the nine years, she has been in Heyberry House, she has always been given efficient, kind and loving care from all members of staff. I too have always been given consideration and support.
Every aspect of Heyberry House is excellent. Wonderful location and facilities - pleasant, caring and helpful staff. Magnificent food and a great atmosphere. 10 out of 10.
My mum was in Heyberry House for 3 years. The staff were very good to her, nothing was too much trouble. The food was of a good standard and her room was bright and well furnished. There were plenty of things to amuse her if she wanted to do something like bingo, chair exercises etc. I would be happy to recommend Heyberry House, and have already introduced my mother-in-law to Heyberry.
The communal areas are light and comfortable. The gardens are well tendered, beautiful flowers and plants, seating and tables with parasols and constant supply of cool drinks in warm weather.
The restaurant is nicely arranged, with attractive table settings and the food and the variety of dishes is very good, with several choices at each meal.
Residents rooms are bright and comfortable and well maintained.
My sister in law is very happy and contented.
I also feel that the staff involve family and carers in service users care. They ensure relatives are informed of and kept involved in service users care. There is a real sense of community within the house and myself and my family have peace of mind, knowing she is well looked after.
After 7 months of my husband being a resident in Heyberry House. I am happy generally with the care he is receiving by the staff. I am particularly pleased with the kind of professional help my husband has received due to his stoma.
A constructive suggestion would maybe to provide families initially with relevant info regarding putting a loved one into a care home. Including money matters, electoral roll or helpful telephone numbers.
My father came to Heyberry House in August 2016 as he was no longer able to stay in his own home.
The staff have all been very caring, helpful and cheerful under the circumstances. It can't be easy to cater for the needs of elderly people but they all manage very well.
The family feel very lucky that we found such a lovely home for our father.
Excellent service. Wonderful place to stay always beautifully presented and staff are friendly and attentive.
Mum has been in Heyberry House for about 4 years. She or the family have no complaints, only praise for all the staff and also the manager. He has got a lot of useful aids and a chair to help Mum.
June 17th 2017. Very enjoyable summer fair. Entertainment was good, lovely to see Mum join in.
My dad stayed here for a fortnight's respite while we were away on holiday, he enjoyed every minute of it. The people who work here do an excellent job and made dad's stay a very enjoyable one. I would highly recommend Heyberry House and would not hesitate to bring Dad here again.
Visited on the day of the open day of the garden. Staff very helpful wonderful singers who got everybody to join in. Mys elf and my mum really enjoyed ourselves. Thank you.
We had a lovely 2 days sun/fun can't wait to come again.
All staff are friendly and welcoming. All residents are happy and settled. The home is clean and well maintained, it is very homely.
The calm and respectful manner in which the staff interacted with the residents gave us every confidence he would be well cared for. We were always warmly greeted and updated in our fathers progress. The care manager exceeded our expectations in providing feedback and support during an emotional and difficult time for the family and always had the best interest of our father at heart.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 16 May 2018Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
2 Bed Vacancies
Posted: 27 July 2026We currently have two vacancies for care. Please contact Heyberry House directly for more details.
News (2) & Events (0)
- 19 Dec 2025
Residents and colleagues at Anchor care homes across Merseyside are embracing the festive spirit in style. From crafting Christmas decorations and singing carols, to decorating trees and baking festive treats,...
- 09 Oct 2024
Anchor, England’s largest not-for-profit provider of housing and care for people in later life, has received platinum status in the RSPCA’s annual PawPrints Awards for the second year in a...
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Meet the Team (0)
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