Heyberry House, Birkenhead, Merseyside
Heyberry House, Birkenhead, Merseyside
Heyberry House, Birkenhead, Merseyside

Heyberry House enjoys a pleasant location, surrounded by Birkenhead Park. The home provides residential and dementia care for up to 41 customers in homely and comfortable single ensuite rooms.

The home is owned by care group Anchor, whose staff are dedicated to working closely with customers and their loved ones to create detailed care plans for each individual, ensuring their needs are constantly met. Dementia care is available at Heyberry House, where staff are given on-going training to ensure their approach always reflects best practice.

Anchor was proudly voted one of the Sunday Times Top 100 Not-for-Profit Organisations to work for in 2016 and strives to raise standards and expectations by reinvesting money made back into its retirement properties and care homes.

Group: Anchor

Person in charge: Skander Khayati (Manager)

Local Authority / Social Services: Wirral Metropolitan Borough Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 41 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): German, French

Single Rooms: 41

Rooms with ensuite WC: 41

Facilities & Services: Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Heyberry House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.9 Heyberry House has a Review Score of 9.9 (9.858)

The Review Score of 9.9 (maximum of 10) for Heyberry House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 24 Reviews over all time. This Average Rating is also the rating value for Heyberry House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 22 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.858 for Heyberry House is calculated as follows: ( (250 Excellents x 5) + (35 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 288 Ratings = 4.858

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Heyberry House is based on 22 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 8.2 positive Reviews (41 registered maximum number of service users ÷ 5). 22 Reviews ÷ 8.2 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    21
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Heyberry House?

  • Extremely LIKELY
    23
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Heyberry House

  • Daughter of Resident/Service User
    11
  • Son of Resident/Service User
    3
  • Sister of Resident/Service User
    2
  • Wife of Resident/Service User
    2
  • Daughter-in-law of Resident/Service User
    1
  • more

Experience of Heyberry House has been excellent. Management are approachable and go out of their way to support resident/family, nothing is too much trouble! Staff are caring and passionate about their work and show the greatest respect to residents. The home has a lovely relaxed, happy atmosphere. I feel my father is cared for, safe and very well looked after in the home. I would recommend Heyberry House with the highest regard and level of care/treatment to anyone seeking a care provider.

How likely would you be to recommend Heyberry House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mum had been living with me. She would be alone while I was working, since being at Heyberry House she has good company through the day from residents and staff. The staff are faultless. They are always there to take care of the residents with a smile. Heyberry House is spotlessly clean, my mum's room the same. The food my mum says, first class. I cannot praise the staff enough. I would thoroughly recommend Heyberry House to anyone who needs to bring a relative into care.

How likely would you be to recommend Heyberry House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mum has been in this home for 5months. Staff are very kind, caring and we are (all the family) very glad that she is here and looked after so well. You can visit anytime you want and all the staff are friendly and you can talk to them anytime.
They arrange for any doctors or dentist appointments etc... If needed.

How likely would you be to recommend Heyberry House? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

I have been extremely impressed by the high level of care provided by Heyberry House.
All members of the staff here are always very helpful and courteous.
I would have no hesitation whatsoever in recommending Heyberry House.

How likely would you be to recommend Heyberry House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My sister came in for a short stay and she and my family were so impressed with the care and friendliness of the staff my sister wanted to remain.
My sister has been here just over a year, her outlook on her age (93) has changed for the better. She is more lively in spirit and is so well looked after and fed, she has put on a stone in weight. My sister has made herself so much at home she even comes down to breakfast in her night clothes, how good is that for a recommendation!!!

How likely would you be to recommend Heyberry House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

What a fabulous home, mum feels loved and cared for. The staff are experts and empathetic, there are lots of activities to do and the food is good. A real home from home.

How likely would you be to recommend Heyberry House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The staff are really kind and have made Mum feel settled and at home.
Mum loves the food and eats well now. There are regular activities and opportunities to socialise.
The grounds are lovely and we can sit outside or take Mum into Birkenhead Park easily on a nice day.
I am delighted with Heyberry House and highly recommend it.

How likely would you be to recommend Heyberry House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My family are delighted with mum's care. She seems happy and alert and really loves the care staff who treat her as if she were her own grandmother. I live in Ireland and whenever I visit each month I am made so welcome as are all the rest of the family who is very happy with the treats that were given. We feel that all of mum's needs both emotional and physical are attended to, staff are always willing to listen to and concerns we may have and will always involve us in any treatment she is having.

How likely would you be to recommend Heyberry House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My aunt has been a resident in the above care home since September 2008 and is now approaching her 108th birthday.
I am extremely grateful for the outstandingly good care she has received during her stay. During the nine years, she has been in Heyberry House, she has always been given efficient, kind and loving care from all members of staff. I too have always been given consideration and support.

How likely would you be to recommend Heyberry House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Every aspect of Heyberry House is excellent. Wonderful location and facilities - pleasant, caring and helpful staff. Magnificent food and a great atmosphere. 10 out of 10.

How likely would you be to recommend Heyberry House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mum was in Heyberry House for 3 years. The staff were very good to her, nothing was too much trouble. The food was of a good standard and her room was bright and well furnished. There were plenty of things to amuse her if she wanted to do something like bingo, chair exercises etc. I would be happy to recommend Heyberry House, and have already introduced my mother-in-law to Heyberry.

How likely would you be to recommend Heyberry House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Staff at all levels are well trained, pleasant, kind and happy and always willing. Nothing seems to be too much trouble. The choice of activities is good and varied.
The communal areas are light and comfortable. The gardens are well tendered, beautiful flowers and plants, seating and tables with parasols and constant supply of cool drinks in warm weather.
The restaurant is nicely arranged, with attractive table settings and the food and the variety of dishes is very good, with several choices at each meal.
Residents rooms are bright and comfortable and well maintained.
My sister in law is very happy and contented.

How likely would you be to recommend Heyberry House? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My father came to Heyberry House in August 2016 as he was no longer able to stay in his own home.

The staff have all been very caring, helpful and cheerful under the circumstances. It can't be easy to cater for the needs of elderly people but they all manage very well.

The family feel very lucky that we found such a lovely home for our father.

How likely would you be to recommend Heyberry House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I think that the service offered is excellent. I feel that my relative is well looked after and supported in maintaining her independence. Staff support her well in maintaining her activities of daily living.
I also feel that the staff involve family and carers in service users care. They ensure relatives are informed of and kept involved in service users care. There is a real sense of community within the house and myself and my family have peace of mind, knowing she is well looked after.

How likely would you be to recommend Heyberry House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

After 7 months of my husband being a resident in Heyberry House. I am happy generally with the care he is receiving by the staff. I am particularly pleased with the kind of professional help my husband has received due to his stoma.

A constructive suggestion would maybe to provide families initially with relevant info regarding putting a loved one into a care home. Including money matters, electoral roll or helpful telephone numbers.

How likely would you be to recommend Heyberry House? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Excellent service. Wonderful place to stay always beautifully presented and staff are friendly and attentive.

How likely would you be to recommend Heyberry House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Visiting my mother in Heyberry House is a very pleasurable experience. All the staff without exception are courteous, friendly and most of all compassionate.
My mother has now been in Heyberry House just over one year and is very happy.
She often tells me that she "can't fault it one little bit" Many thanks to all and lots of love.

How likely would you be to recommend Heyberry House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My dad stayed here for a fortnight's respite while we were away on holiday, he enjoyed every minute of it. The people who work here do an excellent job and made dad's stay a very enjoyable one. I would highly recommend Heyberry House and would not hesitate to bring Dad here again.

How likely would you be to recommend Heyberry House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

June 17th 2017. Very enjoyable summer fair. Entertainment was good, lovely to see Mum join in.

How likely would you be to recommend Heyberry House? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Satisfactory

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Good

Mum has been in Heyberry House for about 4 years. She or the family have no complaints, only praise for all the staff and also the manager. He has got a lot of useful aids and a chair to help Mum.

How likely would you be to recommend Heyberry House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Heyberry House is a lovely friendly home so much going on. I really enjoy visiting all the staff, office, cleaners and carers all are wonderful. 100/100
We had a lovely 2 days sun/fun can't wait to come again.

How likely would you be to recommend Heyberry House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Visited on the day of the open day of the garden. Staff very helpful wonderful singers who got everybody to join in. Mys elf and my mum really enjoyed ourselves. Thank you.

How likely would you be to recommend Heyberry House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

All staff are friendly and welcoming. All residents are happy and settled. The home is clean and well maintained, it is very homely.

How likely would you be to recommend Heyberry House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Unfortunately my fathers stay was short due to death. Nevertheless, the staff managed what proved to be a difficult period. From the moment my sister and I viewed Heyberry we knew it was the home we wanted our father to be in.
The calm and respectful manner in which the staff interacted with the residents gave us every confidence he would be well cared for. We were always warmly greeted and updated in our fathers progress. The care manager exceeded our expectations in providing feedback and support during an emotional and difficult time for the family and always had the best interest of our father at heart.

How likely would you be to recommend Heyberry House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

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Awards / Recognitions

March 2017

Anchor Inspires Award

Recipient: Heyberry House

Date: Wednesday 08 Mar 2017

more details

Job Vacancies

Staff Profiles

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Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Heyberry House