
We were very fortunate to have found Heyberry house for mum.Stephanie H(Daughter of Resident/Service User)

Would certainly recommend your home to anyone who is looking for permanent/respite accommodation.V C(Husband of Resident/Service User)

Keep doing what you're doing team xxT G(Daughter of Resident/Service User)

We were very fortunate to have found Heyberry house for mum.Stephanie H(Daughter of Resident/Service User)

Would certainly recommend your home to anyone who is looking for permanent/respite accommodation.V C(Husband of Resident/Service User)

Keep doing what you're doing team xxT G(Daughter of Resident/Service User)

Heyberry House enjoys a pleasant location, surrounded by Birkenhead Park. The home provides residential and dementia care for up to 41 customers in homely and comfortable single ensuite rooms and continues to welcome new residents for both long term care and shorter stays.
The staff are dedicated to working closely with customers and their loved ones to create detailed care plans for each individual, ensuring their needs are constantly met....
Care Provided by Heyberry House
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 41 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Fees can vary depending on care needs and other factors. Colleagues at Heyberry House will be happy to discuss our weekly fees with you and what our fees include.
The price(s) shown are provided by the care home. Contact Heyberry House for full pricing details and T&Cs.
Contact Heyberry House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Anchor
- Voluntary / Not for Profit Owned
Person in charge
- Sarah Dodd (Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: -1
- Number of floors: 2
Room Information
- Single Rooms (41)
- Single Rooms with ensuite Wet Room (1)
Visiting
- Visitors are welcome at Heyberry House.
Parking
- Onsite parking is available, including disabled spaces.
Heyberry House Reviews (78)
Heyberry House has a Review Score of 9.6 (9.586) out of 10, based on 15 reviews in the last 2 years.
Over all time Heyberry House has 78 reviews.
My mum was transferred from another care home to Heyberry House this week with the help of Emily. It has been a traumatic experience for our mum from 3 months in hospital & to a home that didn't suit her needs. We as a family have now found the right place for her & i personally feel i can now relax knowing she is safe & will be well cared for. Thank you so much Emily for your patience & understanding & putting up with my many manic phone calls to you to help secure a place for her. You have a great team behind you & i now for the first time feel calm & comfortable when visiting her.
All the staff are very professional and caring.
The staff at Heyberry have taken exceptional care of my mum in the last three and a half years. She regained her weight over the next 12 months thanks to the delicious food and was encouraged to socialise in the lounge and to enjoy the lovely garden.
There has been continuity in my mum's care as the staff do not change very much - they know my mum and she knows them, which is very important. They have been respectful, kind and patient with my mum, even when she is expressing her (sometimes very strong) opinions.
Her 90th birthday was very special as we had family in the conservatory and the chefs at Heyberry made my mum a cake, to be shared with everyone living and working there. Since then her mobility has seriously reduced, but my mum continues to receive the highest quality of care. Thank you all
My husband is resident and is very well looked after, content and secure.
So glad we placed dad in your care we honestly could not of asked for anywhere better we knew he was in an excellent place from day one such lovely surroundings and the staff are all angels who sprinkle their magic everyday nothing was too much trouble for any of them we cannot find enough words to praise the care dad received and we will be forever grateful for that support even down to attending dads funeral was made extra special just to have the staff in attendance on the day such wonderful people we will be forever in your debt thanking you all so so much much love and respect Fred and Pauline.
My brothers and I are glad we chose Heyberry, it was the best decision for our mum.
I have also seen lots of changes in management, but hopefully, Sarah is here to stay.
We were very fortunate to have found Heyberry house for mum.She had numerous falls and a few hospital stays, and she came to the home in September. Sam and her team have been nothing but amazing at making her feel at home and reassuring her.Mum has settled in really well and all the carers are fantastic with her .She enjoys the food too-especially the puddings They also keep them busy with various activities -and she has become quite a champ at dominoes. Knowing mum is safe and happy in such a great environment is a huge relief.Thanks to Sam & all x
Slow response to access when visiting.
Thank you for taking the time to review Heyberry House. The safety of our residents and colleagues is our priority, so our main door remains secure and requires a colleague to open this for visitors. At busier times, this may take a little more time. We aim to provide the best care and all round...
Having my husband in respite at Heyberry House over a number of times since 2022, I find everything there is excellent. All staff, from the manager, carers, kitchen and cleaners, to be very helpful in all ways. Would certainly recommend your home to anyone who is looking for permanent/respite accommodation.
My mum is 98 and went into Heyberry house for her 1st Respite care in june 2025. we were very worried that she would hate being in a care environment and even put plans in place for her to go home if she wanted to. We had no need to worry as she loved her time there and extended her respite from 2 to 4 weeks following which, she became a permanent resident. The room she had was lovely, the food was freshly prepared and nutritious and the love and care she received was second to none. The staff deserve a special mention as they really do care about the residents and go out of their way to make every day special. Unfortunately mums care needs changed and she has had to go into nursing care which Heyberry house couldn't accommodate. Mum still talks very fondly of her stay there and the lovely people she met. we can't thank you enough.
The staff had to settle in a number of patients at the same time and they did this with kindness and compassionate throughout. They not only helped dad settle in but we're a huge source of support for both myself and my sister, having only recently moved him from his family home in April we were both extremely anxious and the staff made us feel cared for and listened to.
The team at Heyberry work extremely hard to make it a home for all the residents and their families.
Being a nurse with over 20 years experience of caring for people I can say that the team at Heyberry, from the kitchen to staff to the management team have always been friendly and approachable and always willing to do the best they can to accommodate dads needs. There has been ongoing work at heyberry and again the team have limited the disruption to the residents. Keep doing what you're doing team xx
Heyberry House provided short respite care for our Mum whilst she was waiting her permanent move into Upton Grange. This was our first experience of residential care and we could not have asked for anything better. Mum was instantly treated as 'one of the family' with every member of the team helping her to settle through, what was for her, a very unsettling time. This was also true for us, the family members. The care, attention to every detail, the food and the location were all first class
We are very pleased my brother is in Heyberry House after visiting last Thursday, we were most impressed with the care and support, and staff and facilities. I am sure he will be happy here.
I am pleased with the care that my mum has received at Heyberry House. She has settled well, seems content and has made friends. The staff are friendly and attentive. The home always seems to have a pleasant atmosphere when I visit. Her room and the communal areas are always kept clean.
In my working life, I on occasion was in most of the care homes in the area and I would like to say that Heyberry House is the most outstanding. The staff, every one of them, did everything possible to make Dad's time there as comfortable and pleasant as possible. They also made the relatives feel at home. Thank you all!
The manager and his staff, cared for my Father from April this year, up to the present. During his stay, he was happy and his needs were always met with courtesy and professionalism from his dedicated team. His room was always spotless and his clothes were always quickly laundered and returned. The surroundings in Heyberry were always bright and airy and the whole building gave off a good sense of wellbeing.
My lovely mother-in-law spent her final eight years here and it was one of the happiest times of her life. The staff are so attentive and caring, the food is remarkable (thanks to all the wonderful staff), lots of fun things to do and in a lovely, safe, clean environment. I saw her every day in the final months and saw the staff close up. This is a wonderful place, I cannot thank you all enough for the care, attention and, dare I say, love you show to all the lovely residents. Miss you all. Fabulous place. Thank you again.
When she decided to move into care, her mobility and general well-being were quite poor, but quite quickly her confidence and health were restored. She enjoyed her meals which were carefully prepared to meet her needs by Heyberry's lovely cook. She regained much independence thanks to the support and good humour of all the staff.
For us as a family, we appreciated being welcomed in when we visited Mum in 'her home'. It was useful to use the conservatory when several of us visited and we enjoyed celebrating her 96th birthday in the lounge!
When she became poorly, we were contacted quickly and supported. When we returned to Heyberry after she died, the staff were so lovely, helpful and sensitive.
I would recommend Heyberry wholeheartedly.
When mum has felt unwell they have responded quickly, ensuring she has been thoroughly checked over by themselves and clinical staff too. From my observation the staff really do care for their residents, not only that, they also care about them too. My sincere thanks to one and all.
My mum was in Heyberry House for approximately 3 years, the 1st 2 years were really good, she was able to do a lot for herself, also make her own bed etc. In March last year she had a few falls and was hospitalised, unfortunately when she came out of hospital she was bedbound. Heyberry carers tried to get her out of bed once or twice but said my mum would kick, scream and grab when she was put into a hoist. My mum had had a stroke many years before which took her voice away and she was very weak on one side, I asked to watch her being moved, there was no kicking and screaming at all. The next thing was they got a doctor involved to say she was uncontrollable so he put her on Diazapan which made her in a zombie-like state. The next thing was getting her on sloppy foods and thick easy in her drinks, also she should have been assisted which she wasn't which led her from being a 12 st lady to 7st 10 We have moved my mum now to another home which she is thriving off all meds and is back eating solid foods.
Thank you for your feedback and we are sorry that your' and your mums' experience was not to our usual high standards. We are pleased your mum is doing well. Our team always aim to provide the highest level of care and support to all our residents, including ensuring their comfort and well-being...
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 16 May 2018Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
2 Bed Vacancies
Posted: 27 July 2026We currently have two vacancies for care. Please contact Heyberry House directly for more details.
News (2) & Events (0)
- 19 Dec 2025
Residents and colleagues at Anchor care homes across Merseyside are embracing the festive spirit in style. From crafting Christmas decorations and singing carols, to decorating trees and baking festive treats,...
- 09 Oct 2024
Anchor, England’s largest not-for-profit provider of housing and care for people in later life, has received platinum status in the RSPCA’s annual PawPrints Awards for the second year in a...
There are no upcoming events for Heyberry House.
Accreditations
There are no accreditations posted yet for Heyberry House.
Meet the Team (0)
There are no Team Members posted yet.
Frequently Asked Questions about Heyberry House
What types of Care is Heyberry House registered for?
Older Person Care, Dementia are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Heyberry House have?
There are 41 Single Rooms.
What are the Facilities & Services at Heyberry House?
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Heyberry House to the centre of Birkenhead?
0.8 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Heyberry House to verify any information. View our terms and conditions. Heyberry House has an Enhanced Service -more info.