Heyberry House

3 Ashville Road, Birkenhead CH41 8AU
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9.6 66 Reviews
  • Heyberry House, Birkenhead
Heyberry House enjoys a pleasant location, surrounded by Birkenhead Park. The home provides residential and dementia care for up to 41 customers in homely and comfortable single ensuite rooms and continues to welcome new residents.

The staff are dedicated to working closely with customers and their loved ones to create detailed care plans for each individual, ensuring their needs are constantly met. Dementia care is available at Heyberry House, where staff are given on-going training to ensure their approach always reflects best practice.

The home has an extensive activities programme which is designed to encompass the interests of all residents.

Heyberry House is operated by Anchor. They strive to raise standards and expectations by reinvesting money made back into its retirement properties and care homes.

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Care Provided by Heyberry House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 41 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Own GP if required

Good to Know

  • Admission Criteria
    • Please contact Heyberry House directly to discuss yours or your loved ones' care needs.
    • Ages 65+
  • Room Information
    • Single Rooms (41)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2004

Funding & Fees Guide for Heyberry House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,095
    • Self-Funded Residential Dementia Care from £1,095
    • RESPITE Self-Funded Residential Care from £1,095
    • RESPITE Self-Funded Residential Dementia Care from £1,095

  • Colleagues at Heyberry House will be happy to discuss our weekly fees with you and what our fees include.
  • (these prices are only a guideline, please contact Heyberry House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at Heyberry House.


  • Parking

  • Onsite parking is available, including disabled spaces.


Heyberry House Reviews (66)

Total of 66, showing 1-20
9.6

Heyberry House has a Review Score of 9.6 (9.589) out of 10, based on 11 reviews in the last 2 years. Over all time Heyberry House has 66 reviews.

Overall Experience

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Date Published

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Review from M P (Son of Resident) published on 28 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am pleased with the care that my mum has received at Heyberry House. She has settled well, seems content and has made friends. The staff are friendly and attentive. The home always seems to have a pleasant atmosphere when I visit. Her room and the communal areas are always kept clean.

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Review from G M (Son of Resident) published on 10 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In my working life, I on occasion was in most of the care homes in the area and I would like to say that Heyberry House is the most outstanding. The staff, every one of them, did everything possible to make Dad's time there as comfortable and pleasant as possible. They also made the relatives feel at
home. Thank you all!

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Review from S W (Son of Resident) published on 25 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and his staff, cared for my Father from April this year, up to the present. During his stay, he was happy and his needs were always met with courtesy and professionalism from his dedicated team. His room was always spotless and his clothes were always quickly laundered and returned. The
surroundings in Heyberry were always bright and airy and the whole building gave off a good sense of wellbeing.

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Review from Mary C (Daughter of Resident) published on 16 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My lovely mother-in-law spent her final eight years here and it was one of the happiest times of her life. The staff are so attentive and caring, the food is remarkable (thanks to all the wonderful staff), lots of fun things to do and in a lovely, safe, clean environment. I saw her every day in the
final months and saw the staff close up. This is a wonderful place, I cannot thank you all enough for the care, attention and, dare I say, love you show to all the lovely residents. Miss you all. Fabulous place. Thank you again.

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Review from Carole S (Daughter of Resident) published on 6 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Heyberry House is a wonderful place. It was a true home to our Mum, where she spent a very happy year, she sadly passed away in March (in hospital).
When she decided to move into care, her mobility and general well-being were quite poor, but quite quickly her confidence and health were restored. She
enjoyed her meals which were carefully prepared to meet her needs by Heyberry's lovely cook. She regained much independence thanks to the support and good humour of all the staff.
For us as a family, we appreciated being welcomed in when we visited Mum in 'her home'. It was useful to use the conservatory when several of us visited and we enjoyed celebrating her 96th birthday in the lounge!
When she became poorly, we were contacted quickly and supported. When we returned to Heyberry after she died, the staff were so lovely, helpful and sensitive.
I would recommend Heyberry wholeheartedly.

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Review from Ann M (Daughter of Resident) published on 9 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into Heyberry House four months ago and I now feel able to comment on her care. Firstly, I would like to thank the staff for how well they are looking after her. Staff are welcoming, caring and responsive. They all work incredibly hard, sometimes under extremely challenging circumstances.
I really appreciate the lengths they go to, especially with the demands that are sometimes made.
When mum has felt unwell they have responded quickly, ensuring she has been thoroughly checked over by themselves and clinical staff too. From my observation the staff really do care for their residents, not only that, they also care about them too. My sincere thanks to one and all.

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Review from Elizabeth S (Daughter of Resident) published on 26 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

My mum was in Heyberry House for approximately 3 years, the 1st 2 years were really good, she was able to do a lot for herself, also make her own bed etc. In March last year she had a few falls and was hospitalised, unfortunately when she came out of hospital she was bedbound. Heyberry carers tried
to get her out of bed once or twice but said my mum would kick, scream and grab when she was put into a hoist. My mum had had a stroke many years before which took her voice away and she was very weak on one side, I asked to watch her being moved, there was no kicking and screaming at all. The next thing was they got a doctor involved to say she was uncontrollable so he put her on Diazapan which made her in a zombie-like state. The next thing was getting her on sloppy foods and thick easy in her drinks, also she should have been assisted which she wasn't which led her from being a 12 st lady to 7st 10 We have moved my mum now to another home which she is thriving off all meds and is back eating solid foods.

Reply from Carl Browne, Manager at Heyberry House

Thank you for your feedback and we are sorry that your' and your mums' experience was not to our usual high standards. We are pleased your mum is doing well. Our team always aim to provide the highest level of care and support to all our residents, including ensuring their comfort and well-being during transfers using hoists. In terms of administering Diazepam, I assure you that it is our policy to involve medical professionals only when necessary and with the well-being of our resident in mind. Medication was reviewed regularly, and our care team must follow the advice of health professionals to maintain the safety of our residents. Our team was following the advice of health professionals to give mum a modified diet, which again they cannot override. I apologise again for any shortcomings in the care provided to your mother and assure you that we are taking appropriate steps to address any outstanding issues.


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Review from Elaine M (Daughter of Resident) published on 24 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum went into Heyberry 7 years ago, we didn't know what to expect but I can honestly say that we have been more than happy with the care Mum receives because the staff here are exceptional and we don't have any worries about her and this confirms that we made the right choice in Heyberry all those years
ago.

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Review from Y S (Niece of Resident) published on 11 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment I spoke to the staff manager at Heyberry House everything was good. From the assessment at hospital to a trial stay and permanent stay.
The staff and the environment have helped to turn my uncle's life around. His wellbeing has soared and he is cared for by a great team of staff. I
would (and have) recommended Heyberry House.
The staff are caring and supportive, professional, and kind.
My family and I will be forever grateful for this.
It has affected all of us in such a positive way; knowing that my uncle is safe and cared for and respected.
Sending all the staff and their families best wishes for health and happiness. Thank you.

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Review from Gill T (Daughter of Resident) published on 6 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is a fairly new resident and I visited many care homes before choosing Heyberry House.
As soon as I walked in, I could just feel a nice, warm, friendly atmosphere. It is clean and modern with spacious en-suite rooms and Mum tells me the food is very good! But the main reason I would recommend
Heyberry House is the wonderful team of kind, caring, helpful staff who work so hard to look after all the residents treating them with dignity, kindness and respect.

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Review from Sarah W (Daughter of Resident) published on 24 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After nearly a year, we as a family are still very happy, grateful and reassured that my dad is receiving the best of care in a homely and safe environment. The staff go above and beyond to make Dad's life comfortable while still retaining his independence and choice. We could not ask for more. With
grateful thanks to the management and all the wonderful staff at Heyberry House.

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Review from Emma M (Friend of Resident) published on 23 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has been a Heyberry House resident for six years. He is very well looked after, his needs are met with kindness and cheerfulness. The staff make a big effort to go the extra mile, for example, the Home is frequently decorated to coincide with the times of the year. My friend and all residents
I have seen are always treated with dignity and compassion. I would have no hesitation in recommending Heyberry House to anyone. A warm, welcoming and friendly place.

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Review from B F (Sister of Resident) published on 20 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has resided at Heyberry House for over three years. I have always found the staff very caring and helpful. They are aware of his personality and are understanding of his needs. The residents' rooms are of a good size and nicely furnished. The eating area is on the ground floor and is more
like a restaurant in layout with a weekly menu at the entrance.
My brother is always happy to return after we have taken him out for coffee and cake. The lounge area is very spacious and modern. During Covid when rules were allowed and viable, an area was prepared so that you visit under non-intrusive supervision.
The garden area is large and well set out.

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Review from K H (Daughter of Resident) published on 9 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Heyberry have cared for my mum, yet let her have her independence at the same time. They are always involved in activities and days out. They celebrate every occasion and are accommodating to family. It's sociable at meal times, and food is in constant supply. Mum has progressed so much
since she has been here.

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Review from Keith M (Son of Resident) published on 9 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident at Heyberry since 2019. Although Mum's mobility has been compromised in the last couple of years, the staff have been very caring and professional in ensuring she is hoisted and moved around the home. The staff are attentive to her personal needs and medication. Heyberry House
has a nice, welcoming atmosphere with friendly faces, and Mum remarks on how friendly and
caring everyone is and is happy to be living there.

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Review from Adam G (Nephew of Resident) published on 6 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My auntie is very happy at Heyberry House, she is kept occupied by games staff arrange and also days out. The home is always clean and tidy and the food always looks good. The staff are friendly and courteous and any queries have been answered promptly. I'd highly recommend Heyberry House to anyone
who is looking for residential care for a family member.

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Review from Ian H (Son of Resident) published on 18 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident at Heyberry House since summer 2021. Mum suffers from dementia and has complex care needs and medications, the care she receives at Heyberry is of an excellent standard they understand her needs and nothing seems too much trouble. The staff are friendly and helpful and always
willing to talk about Mum's care, the rooms/flats are of a good size and comfortable with a good size bathroom. I am confident Mum is receiving the best care and can't thank the staff enough.

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Review from L W (Daughter of Resident) published on 11 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and attention Mum has received are wonderful. All the staff are so helpful, and nothing is too much trouble. There is always a warm welcome when visiting Mum. All the above has resulted in my mum, who's always been independent, now being happy and content. I know mum is safe and is being well
cared for.

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Review from Harry H (Husband of Resident) published on 6 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the care home to be very tidy and very well run, the staff to be thoughtful, polite and friendly, supportive and professional. There is plenty to do for the residents as well, they're not confined to being indoors. There is a very nice garden for the residents to sit outside if they wish to
do so and are supervised at all times.

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Review from Chris G (Daughter of Resident) published on 6 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum lived at Heyberry House for over 4 years. The care and attention she received were second to none from every member of staff, they were like a second family to her. During the 4 years, she enjoyed trips to the cinema, pub lunches and even a weekend away in Blackpool and there was always daily
activities for her to take part in.
Even when she was in end of life care, they made sure that she stayed at Heyberry in familiar surroundings, my sister and I will be forever grateful for making her passing as comfortable as possible.

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Current Review Score: 9.6 (9.589)

Overview of Review Score

The Review Score of 9.6 (9.589) out of 10 for Heyberry House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.589 for Heyberry House is calculated as follows: ( (99 Excellents x 5) + (19 Goods x 4) + (4 Satisfactorys x 3) + (2 Poors x 2) + (5 Very Poors x 1) ) ÷ 129 Ratings = 4.589

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Heyberry House is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2, which has been reached with 10 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 May 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 02 Apr 2025

We currently have two vacancies for care. Please contact Heyberry House directly for more details.


Awards / Recognitions (14)

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Meet the Team (0)

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Frequently Asked Questions about Heyberry House

What types of Care is Heyberry House registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Heyberry House provide?

Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Heyberry House have?

There are 41 Single Rooms.

What are the Facilities & Services at Heyberry House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Heyberry House to the centre of Birkenhead?

0.8 mile(s) as the crow flies, distance by road may be significantly further.