
We were very fortunate to have found Heyberry house for mum.Stephanie H(Daughter of Resident/Service User)

Would certainly recommend your home to anyone who is looking for permanent/respite accommodation.V C(Husband of Resident/Service User)

Keep doing what you're doing team xxT G(Daughter of Resident/Service User)

We were very fortunate to have found Heyberry house for mum.Stephanie H(Daughter of Resident/Service User)

Would certainly recommend your home to anyone who is looking for permanent/respite accommodation.V C(Husband of Resident/Service User)

Keep doing what you're doing team xxT G(Daughter of Resident/Service User)

Heyberry House enjoys a pleasant location, surrounded by Birkenhead Park. The home provides residential and dementia care for up to 41 customers in homely and comfortable single ensuite rooms and continues to welcome new residents for both long term care and shorter stays.
The staff are dedicated to working closely with customers and their loved ones to create detailed care plans for each individual, ensuring their needs are constantly met....
Care Provided by Heyberry House
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 41 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Fees can vary depending on care needs and other factors. Colleagues at Heyberry House will be happy to discuss our weekly fees with you and what our fees include.
The price(s) shown are provided by the care home. Contact Heyberry House for full pricing details and T&Cs.
Contact Heyberry House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Anchor
- Voluntary / Not for Profit Owned
Person in charge
- Sarah Dodd (Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: -1
- Number of floors: 2
Room Information
- Single Rooms (41)
- Single Rooms with ensuite Wet Room (1)
Visiting
- Visitors are welcome at Heyberry House.
Parking
- Onsite parking is available, including disabled spaces.
Heyberry House Reviews (78)
Heyberry House has a Review Score of 9.6 (9.586) out of 10, based on 15 reviews in the last 2 years.
Over all time Heyberry House has 78 reviews.
If you are reading these reviews to decide whether to chose Heyberry House for your loved one then you will not find anywhere better. There is always a friendly family feel to the home, plenty of fun, laughter and entertainment/activities. Everyone is treated with care, love and dignity at all times. The staff really know everyone's individual needs and likes. There is always a friendly welcome to family members. At the most difficult of times, residents are treated in a loving, caring and attentive way 24 hours a day. I cannot fault the home and the staff in any way.
Mum lived at Heyberry House for just over three years, and she was very happy there, and that was all we could have wanted for her. All we can say is a big 'thank you' to all the staff and wish she was still there now.
My sister only came in for respite and was so impressed she asked to remain. That, for someone who said she would never go into a home, speaks volumes for the staff and care, the food and cleanliness of Heyberry House. I and my family cannot praise and be more thankful for the care, the staff go over and above the call of duty so many times. We constantly praise them and comment on their care for my sister, even my husband said he would move in himself, so how is that for a recommendation.
There is a good programme of activities in Heyberry House, Mum was a baker and confectioner by trade during WWll, and the staff encouraged her to join in baking activities which she thoroughly enjoyed. She also joined in art groups, sing-songs and armchair exercise organised by the staff.
Mum passed away recently following a stroke. Staff maintained contact with me during the time she was in hospital, and have continued to be supportive and compassionate. I can't thank them enough.
Having visited Heyberry House for the last three years plus, I found the overall standard to be good. Staff are attentive and treat clients and visitors with a pleasant professional manner. The management has always been available to discuss any issues that may arise. Safety and security are upheld. All in all a pleasant environment, with excellent food and lovely gardens.
The care that the staff have given my dad has been above and beyond anything they could have done in these strange times. The home is always clean, and the staff always look professional. We cannot thank you all enough for what you do.
Mum settled at Heyberry House quickly and happily. She liked the staff, her room and the lovely meals straight away. She takes part in all of the activities and is always happy when I phone or visit. Mums room is spacious and homely, and the lounge and dining areas are modern and nicely furnished. The staff are friendly, caring and efficient. I cannot speak too highly of everyone involved in Mums new life.
It seems to me that the standard and quality of food is not as good from when my mother first became a resident. Generally speaking, the staff deliver a high standard of care.
Thank you for taking the time to review Heyberry House, and we are pleased that you rate our staff as excellent. Our food at Heyberry House is cooked freshly in our kitchen each day to suit our resident’s tastes and dietary requirements. We involve our residents in menu planning and would be happy to discuss our food with you at a mutually convenient time.
My mum has been a resident since February 2018. have nothing but praise for the care and genuine support provided by all the staff. Mum is happy, she says she feels safe and she has made some new friends. The COVID situation has put additional pressure on the management to maintain standards, they are truly professional. My mum would not have survived the lockdown had she not been living at Heyberry. I cannot praise them enough.
I would recommend this place to people seeking full-time care.
My mother was a resident from September 2017 to her death in March 2019. My first impression was a caring, happy and vibrant home and that remained with me until my mum passed away. All staff are dedicated and very caring and my mum was lovingly cared for and looked after. I never worried about her care and safety and always had peace of mind. All staff are approachable and nothing was ever too much trouble.
All the staff are very kind and caring.
Mum has lived at Heyberry House for 2 years. She is very comfortable and well looked after. The staff are very friendly and approachable and keep me well informed. Well done to all the staff, you do a fantastic job.
Fabulous staff and amenities. Nothing too much trouble. Helped both mum and I to settle with the transition.
This care home is five star. Great staff. First class resident care, food and rooms well presented and very good variety of food served. Cannot praise Heyberry House enough.
My mum has been a resident for over a year. She is extremely happy at Heyberry House. She loves her little flat, the staff are always cheerful and helpful. The food is lovely and she looks forward to meal times. The onsite visits from hairdresser and chiropodist are so important. Even though she doesn't like to socialise too much, there are activities organised. We have been very happy with her care here.
She is treated with great respect and loving care.
I can't thank them enough.
Experience of Heyberry House has been excellent. Management are approachable and go out of their way to support resident/family, nothing is too much trouble! Staff are caring and passionate about their work and show the greatest respect to residents. The home has a lovely relaxed, happy atmosphere. I feel my father is cared for, safe and very well looked after in the home. I would recommend Heyberry House with the highest regard and level of care/treatment to anyone seeking a care provider.
My mum had been living with me. She would be alone while I was working, since being at Heyberry House she has good company through the day from residents and staff. The staff are faultless. They are always there to take care of the residents with a smile. Heyberry House is spotlessly clean, my mum's room the same. The food my mum says, first class. I cannot praise the staff enough. I would thoroughly recommend Heyberry House to anyone who needs to bring a relative into care.
They arrange for any doctors or dentist appointments etc... If needed.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 16 May 2018Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
2 Bed Vacancies
Posted: 27 July 2026We currently have two vacancies for care. Please contact Heyberry House directly for more details.
News (2) & Events (0)
- 19 Dec 2025
Residents and colleagues at Anchor care homes across Merseyside are embracing the festive spirit in style. From crafting Christmas decorations and singing carols, to decorating trees and baking festive treats,...
- 09 Oct 2024
Anchor, England’s largest not-for-profit provider of housing and care for people in later life, has received platinum status in the RSPCA’s annual PawPrints Awards for the second year in a...
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Accreditations
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Meet the Team (0)
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