Heyberry House

3 Ashville Road, Birkenhead CH41 8AU
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9.6 70 Reviews
  • Heyberry House, Birkenhead
Heyberry House enjoys a pleasant location, surrounded by Birkenhead Park. The home provides residential and dementia care for up to 41 customers in homely and comfortable single ensuite rooms and continues to welcome new residents.

The staff are dedicated to working closely with customers and their loved ones to create detailed care plans for each individual, ensuring their needs are constantly met. Dementia care is available at Heyberry House, where staff are given on-going training to ensure their approach always reflects best practice.

The home has an extensive activities programme which is designed to encompass the interests of all residents.

Heyberry House is operated by Anchor. They strive to raise standards and expectations by reinvesting money made back into its retirement properties and care homes.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 41 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1095
  • Self-Funded Residential Dementia Care: from £1095
  • RESPITE Self-Funded Residential Care: from £1095
  • RESPITE Self-Funded Residential Dementia Care: from £1095

Colleagues at Heyberry House will be happy to discuss our weekly fees with you and what our fees include.

These prices are only a guideline, please contact Heyberry House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Samantha Armstrong (Manager)

Local Authority / Social Services

Admission Criteria

  • Please contact Heyberry House directly to discuss yours or your loved ones' care needs.
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 2

Room Information

  • Single Rooms (41)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (1)

Visiting

  • Visitors are welcome at Heyberry House.

Parking

  • Onsite parking is available, including disabled spaces.

Heyberry House Reviews (70)

9.6

Heyberry House has a Review Score of 9.6 (9.623) out of 10, based on 13 reviews in the last 2 years.
Over all time Heyberry House has 70 reviews.

Overall Experience
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  • 9
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Date Published
  • 70
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  • 13
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Reviewer Connection to Heyberry House
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  • 2
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  • 1
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Total of 70, showing 41-60
Review from Sue H (Daughter of Resident) published on 4 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been a resident since February 2018. have nothing but praise for the care and genuine support provided by all the staff. Mum is happy, she says she feels safe and she has made some new friends. The COVID situation has put additional pressure on the management to maintain standards, they
are truly professional. My mum would not have survived the lockdown had she not been living at Heyberry. I cannot praise them enough.
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Review from K C (Daughter of Resident) published on 10 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found Heyberry House to be a very warm and friendly care home. The staff are always helpful and the care they give my dad is excellent. He came to the home in November 2018 and he has been made welcome from the start.
I would recommend this place to people seeking full-time care.
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Review from Olivia L (Daughter of Resident) published on 1 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was a resident from September 2017 to her death in March 2019. My first impression was a caring, happy and vibrant home and that remained with me until my mum passed away. All staff are dedicated and very caring and my mum was lovingly cared for and looked after. I never worried about her
care and safety and always had peace of mind. All staff are approachable and nothing was ever too much trouble.
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Review from Joy P (Sister of Resident) published on 20 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Heyberry House is a very caring home, the food is excellent. After viewing quite a few residential homes Heyberry House ticked all the correct boxes. My sister has the best care. Most residents who visit the lounge are always chatting to each other and seem quite happy.
All the staff are very kind
and caring.
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Review from Pauline L (Daughter of Resident) published on 8 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has lived at Heyberry House for 2 years. She is very comfortable and well looked after. The staff are very friendly and approachable and keep me well informed. Well done to all the staff, you do a fantastic job.
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Review from K E (Daughter of Resident) published on 30 October 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Fabulous staff and amenities. Nothing too much trouble. Helped both mum and I to settle with the transition.
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Review from Christine D (Daughter of Resident) published on 20 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This care home is five star. Great staff. First class resident care, food and rooms well presented and very good variety of food served. Cannot praise Heyberry House enough.
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Review from Andrina L (Daughter of Resident) published on 20 September 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum has been a resident for over a year. She is extremely happy at Heyberry House. She loves her little flat, the staff are always cheerful and helpful. The food is lovely and she looks forward to meal times. The onsite visits from hairdresser and chiropodist are so important. Even though she doesn't
like to socialise too much, there are activities organised. We have been very happy with her care here.
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Review from Monica D (Daughter of Resident) published on 18 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother became a resident at Heyberry house in May 2016. Up to now, I have nothing but praise for all the staff from housekeeping, kitchen staff up to senior management.
She is treated with great respect and loving care.
I can't thank them enough.
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Review from Bernadette L (Daughter of Resident) published on 12 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Experience of Heyberry House has been excellent. Management are approachable and go out of their way to support resident/family, nothing is too much trouble! Staff are caring and passionate about their work and show the greatest respect to residents. The home has a lovely relaxed, happy atmosphere.
I feel my father is cared for, safe and very well looked after in the home. I would recommend Heyberry House with the highest regard and level of care/treatment to anyone seeking a care provider.
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Review from Alan F (Son of Resident) published on 29 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum had been living with me. She would be alone while I was working, since being at Heyberry House she has good company through the day from residents and staff. The staff are faultless. They are always there to take care of the residents with a smile. Heyberry House is spotlessly clean, my mum's
room the same. The food my mum says, first class. I cannot praise the staff enough. I would thoroughly recommend Heyberry House to anyone who needs to bring a relative into care.
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Review from T M (Daughter of Resident) published on 23 August 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum has been in this home for 5months. Staff are very kind, caring and we are (all the family) very glad that she is here and looked after so well. You can visit anytime you want and all the staff are friendly and you can talk to them anytime.
They arrange for any doctors or dentist appointments etc...
If needed.
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Review from Philip J (Son of Resident) published on 23 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been extremely impressed by the high level of care provided by Heyberry House.
All members of the staff here are always very helpful and courteous.
I would have no hesitation whatsoever in recommending Heyberry House.
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Review from Zoe B (Daughter of Resident) published on 16 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are really kind and have made Mum feel settled and at home.
Mum loves the food and eats well now. There are regular activities and opportunities to socialise.
The grounds are lovely and we can sit outside or take Mum into Birkenhead Park easily on a nice day.
I am delighted with Heyberry
House and highly recommend it.
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Review from Hilary A (Daughter of Resident) published on 9 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My family are delighted with mum's care. She seems happy and alert and really loves the care staff who treat her as if she were her own grandmother. I live in Ireland and whenever I visit each month I am made so welcome as are all the rest of the family who is very happy with the treats that were given.
We feel that all of mum's needs both emotional and physical are attended to, staff are always willing to listen to and concerns we may have and will always involve us in any treatment she is having.
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Review from Maureen C (Niece of Resident) published on 4 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt has been a resident in the above care home since September 2008 and is now approaching her 108th birthday.
I am extremely grateful for the outstandingly good care she has received during her stay. During the nine years, she has been in Heyberry House, she has always been given efficient, kind
and loving care from all members of staff. I too have always been given consideration and support.
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Review from Evelyn R (Wife of Resident) published on 19 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Every aspect of Heyberry House is excellent. Wonderful location and facilities - pleasant, caring and helpful staff. Magnificent food and a great atmosphere. 10 out of 10.
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Review from Valerie B (Daughter of Resident) published on 18 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum was in Heyberry House for 3 years. The staff were very good to her, nothing was too much trouble. The food was of a good standard and her room was bright and well furnished. There were plenty of things to amuse her if she wanted to do something like bingo, chair exercises etc. I would be
happy to recommend Heyberry House, and have already introduced my mother-in-law to Heyberry.
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Review from G P (Sister-in-law of Resident) published on 14 July 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff at all levels are well trained, pleasant, kind and happy and always willing. Nothing seems to be too much trouble. The choice of activities is good and varied.
The communal areas are light and comfortable. The gardens are well tendered, beautiful flowers and plants, seating and tables with parasols
and constant supply of cool drinks in warm weather.
The restaurant is nicely arranged, with attractive table settings and the food and the variety of dishes is very good, with several choices at each meal.
Residents rooms are bright and comfortable and well maintained.
My sister in law is very happy and contented.
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Review from Andrew B (Grandson of Resident) published on 12 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I think that the service offered is excellent. I feel that my relative is well looked after and supported in maintaining her independence. Staff support her well in maintaining her activities of daily living.
I also feel that the staff involve family and carers in service users care. They ensure relatives
are informed of and kept involved in service users care. There is a real sense of community within the house and myself and my family have peace of mind, knowing she is well looked after.
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Current Review Score: 9.6 (9.623)

Overview of Review Score

The Review Score of 9.6 (9.623) out of 10 for Heyberry House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.623 for Heyberry House is calculated as follows: ( (117 Excellents x 5) + (23 Goods x 4) + (4 Satisfactorys x 3) + (2 Poors x 2) + (5 Very Poors x 1) ) ÷ 151 Ratings = 4.623
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Heyberry House is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2, which has been reached with 12 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 May 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (14)

Meet the Team (0)

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