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Heyberry House

3 Ashville Road, Birkenhead, Merseyside CH41 8AU
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We were very fortunate to have found Heyberry house for mum.Stephanie H(Daughter of Resident/Service User)
Heyberry House, Birkenhead
Would certainly recommend your home to anyone who is looking for permanent/respite accommodation.V C(Husband of Resident/Service User)
Heyberry House, Birkenhead
Keep doing what you're doing team xxT G(Daughter of Resident/Service User)
Heyberry House, Birkenhead

Heyberry House enjoys a pleasant location, surrounded by Birkenhead Park. The home provides residential and dementia care for up to 41 customers in homely and comfortable single ensuite rooms and continues to welcome new residents for both long term care and shorter stays.

The staff are dedicated to working closely with customers and their loved ones to create detailed care plans for each individual, ensuring their needs are constantly met....  

Care Provided by Heyberry House

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 41 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,140From £1,140
Residential Dementia CareFrom £1,140From £1,140

Fees can vary depending on care needs and other factors. Colleagues at Heyberry House will be happy to discuss our weekly fees with you and what our fees include.

Contact Heyberry House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

  • Anchor
  • Voluntary / Not for Profit Owned

Person in charge

  • Sarah Dodd (Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: -1
  • Number of floors: 2

Room Information

  • Single Rooms (41)
  • Single Rooms with ensuite Wet Room (1)

Visiting

  • Visitors are welcome at Heyberry House.

Parking

  • Onsite parking is available, including disabled spaces.

Heyberry House Reviews (78)

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9.6

Heyberry House has a Review Score of 9.6 (9.586) out of 10, based on 15 reviews in the last 2 years. Over all time Heyberry House has 78 reviews.

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Review from Valerie H (Daughter of Resident) published on 4 June 2021 Submitted via Website
Overall Experience

If you are reading these reviews to decide whether to chose Heyberry House for your loved one then you will not find anywhere better. There is always a friendly family feel to the home, plenty of fun, laughter and entertainment/activities. Everyone is treated with care, love and dignity at all times. The staff really know everyone's individual needs and likes. There is always a friendly welcome to family members. At the most difficult of times, residents are treated in a loving, caring and attentive way 24 hours a day. I cannot fault the home and the staff in any way.

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Review from Christine B (Daughter of Resident) published on 4 January 2021 Submitted via Postal Card
Overall Experience

Mum lived at Heyberry House for just over three years, and she was very happy there, and that was all we could have wanted for her. All we can say is a big 'thank you' to all the staff and wish she was still there now.

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Review from Anne R (Sister of Resident) published on 15 December 2020 Submitted via Postal Card
Overall Experience

My sister only came in for respite and was so impressed she asked to remain. That, for someone who said she would never go into a home, speaks volumes for the staff and care, the food and cleanliness of Heyberry House. I and my family cannot praise and be more thankful for the care, the staff go over and above the call of duty so many times. We constantly praise them and comment on their care for my sister, even my husband said he would move in himself, so how is that for a recommendation.

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Review from Lois E (Daughter of Resident) published on 14 December 2020 Submitted via Website
Overall Experience
My mother lived at Heyberry House for around 20 months until her recent passing. Because my mother suffered with dementia, she had significant care needs, and there were times when it could be a challenge for staff to keep her safe (like the night they found her standing on her bed trying to escape through the window). Staff took time to get to know my mother, and creatively managed the risks without being restrictive or overly intrusive. They are all truly caring, compassionate and person-centred.
There is a good programme of activities in Heyberry House, Mum was a baker and confectioner by trade during WWll, and the staff encouraged her to join in baking activities which she thoroughly enjoyed. She also joined in art groups, sing-songs and armchair exercise organised by the staff.

Mum passed away recently following a stroke. Staff maintained contact with me during the time she was in hospital, and have continued to be supportive and compassionate. I can't thank them enough.

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Review from M J (Friend of Resident) published on 24 November 2020 Submitted via Postal Card
Overall Experience

Having visited Heyberry House for the last three years plus, I found the overall standard to be good. Staff are attentive and treat clients and visitors with a pleasant professional manner. The management has always been available to discuss any issues that may arise. Safety and security are upheld. All in all a pleasant environment, with excellent food and lovely gardens.

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Review from Gina B (Daughter of Resident) published on 20 November 2020 Submitted via Postal Card
Overall Experience

The care that the staff have given my dad has been above and beyond anything they could have done in these strange times. The home is always clean, and the staff always look professional. We cannot thank you all enough for what you do.

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Review from Ann R (Daughter of Resident) published on 20 November 2020 Submitted via Postal Card
Overall Experience

Mum settled at Heyberry House quickly and happily. She liked the staff, her room and the lovely meals straight away. She takes part in all of the activities and is always happy when I phone or visit. Mums room is spacious and homely, and the lounge and dining areas are modern and nicely furnished. The staff are friendly, caring and efficient. I cannot speak too highly of everyone involved in Mums new life.

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Review from G C (Son of Resident) published on 16 November 2020 Submitted via Postal Card
Overall Experience

It seems to me that the standard and quality of food is not as good from when my mother first became a resident. Generally speaking, the staff deliver a high standard of care.

Reply from Clare Cotgrave, Manager at Heyberry House

Thank you for taking the time to review Heyberry House, and we are pleased that you rate our staff as excellent. Our food at Heyberry House is cooked freshly in our kitchen each day to suit our resident’s tastes and dietary requirements. We involve our residents in menu planning and would be happy to discuss our food with you at a mutually convenient time.

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Review from Sue H (Daughter of Resident) published on 4 November 2020 Submitted via Postal Card
Overall Experience

My mum has been a resident since February 2018. have nothing but praise for the care and genuine support provided by all the staff. Mum is happy, she says she feels safe and she has made some new friends. The COVID situation has put additional pressure on the management to maintain standards, they are truly professional. My mum would not have survived the lockdown had she not been living at Heyberry. I cannot praise them enough.

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Review from K C (Daughter of Resident) published on 10 June 2019 Submitted via Postal Card
Overall Experience
I have found Heyberry House to be a very warm and friendly care home. The staff are always helpful and the care they give my dad is excellent. He came to the home in November 2018 and he has been made welcome from the start.

I would recommend this place to people seeking full-time care.

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Review from Olivia L (Daughter of Resident) published on 1 May 2019 Submitted via Postal Card
Overall Experience

My mother was a resident from September 2017 to her death in March 2019. My first impression was a caring, happy and vibrant home and that remained with me until my mum passed away. All staff are dedicated and very caring and my mum was lovingly cared for and looked after. I never worried about her care and safety and always had peace of mind. All staff are approachable and nothing was ever too much trouble.

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Review from Joy P (Sister of Resident) published on 20 March 2019 Submitted via Postal Card
Overall Experience
Heyberry House is a very caring home, the food is excellent. After viewing quite a few residential homes Heyberry House ticked all the correct boxes. My sister has the best care. Most residents who visit the lounge are always chatting to each other and seem quite happy.

All the staff are very kind and caring.

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Review from Pauline L (Daughter of Resident) published on 8 January 2019 Submitted via Postal Card
Overall Experience

Mum has lived at Heyberry House for 2 years. She is very comfortable and well looked after. The staff are very friendly and approachable and keep me well informed. Well done to all the staff, you do a fantastic job.

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Review from K E (Daughter of Resident) published on 30 October 2018 Submitted via Website
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Fabulous staff and amenities. Nothing too much trouble. Helped both mum and I to settle with the transition.

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Review from Christine D (Daughter of Resident) published on 20 September 2018 Submitted via Postal Card
Overall Experience

This care home is five star. Great staff. First class resident care, food and rooms well presented and very good variety of food served. Cannot praise Heyberry House enough.

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Review from Andrina L (Daughter of Resident) published on 20 September 2018 Submitted via Postal Card
Overall Experience

My mum has been a resident for over a year. She is extremely happy at Heyberry House. She loves her little flat, the staff are always cheerful and helpful. The food is lovely and she looks forward to meal times. The onsite visits from hairdresser and chiropodist are so important. Even though she doesn't like to socialise too much, there are activities organised. We have been very happy with her care here.

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Review from Monica D (Daughter of Resident) published on 18 September 2018 Submitted via Postal Card
Overall Experience
My mother became a resident at Heyberry house in May 2016. Up to now, I have nothing but praise for all the staff from housekeeping, kitchen staff up to senior management.
She is treated with great respect and loving care.

I can't thank them enough.

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Review from Bernadette L (Daughter of Resident) published on 12 September 2017 Submitted via Postal Card
Overall Experience

Experience of Heyberry House has been excellent. Management are approachable and go out of their way to support resident/family, nothing is too much trouble! Staff are caring and passionate about their work and show the greatest respect to residents. The home has a lovely relaxed, happy atmosphere. I feel my father is cared for, safe and very well looked after in the home. I would recommend Heyberry House with the highest regard and level of care/treatment to anyone seeking a care provider.

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Review from Alan F (Son of Resident) published on 29 August 2017 Submitted via Postal Card
Overall Experience

My mum had been living with me. She would be alone while I was working, since being at Heyberry House she has good company through the day from residents and staff. The staff are faultless. They are always there to take care of the residents with a smile. Heyberry House is spotlessly clean, my mum's room the same. The food my mum says, first class. I cannot praise the staff enough. I would thoroughly recommend Heyberry House to anyone who needs to bring a relative into care.

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Review from T M (Daughter of Resident) published on 23 August 2017 Submitted via Postal Card
Overall Experience
Mum has been in this home for 5months. Staff are very kind, caring and we are (all the family) very glad that she is here and looked after so well. You can visit anytime you want and all the staff are friendly and you can talk to them anytime.

They arrange for any doctors or dentist appointments etc... If needed.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 May 2018
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeRequires improvement
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 27 July 2026

We currently have two vacancies for care. Please contact Heyberry House directly for more details.

News (2) & Events (0)

News
  • 19 Dec 2025

    Residents and colleagues at Anchor care homes across Merseyside are embracing the festive spirit in style. From crafting Christmas decorations and singing carols, to decorating trees and baking festive treats,...

  • 09 Oct 2024

    Anchor, England’s largest not-for-profit provider of housing and care for people in later life, has received platinum status in the RSPCA’s annual PawPrints Awards for the second year in a...

Upcoming Events

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Awards / Recognitions (15)

  • 30 Jan 2026Recipient: Anchor
  • 31 Jan 2025Recipient: Anchor
  • 31 Jan 2024Recipient: Anchor

Accreditations

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