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Care Provided by The Pines
Primary Care Categories
- Older Person Care
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- For a maximum of 24 Service Users
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
Facilities
- Own Furniture if required
- Smoking not permitted
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Contact The Pines to confirm what's included and get a personalised quote
Fees are based on your choice of room and the individuals level of care needs
The price(s) shown are provided by the care home. Contact The Pines for full pricing details and T&Cs.
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Owner
- Hodge & Wilson Ltd
- Private Owned
Person in charge
- Carla Trevithick (Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2017
Room Information
- Single Rooms (24)
Visiting
- Any time
Parking
- Car park on site.
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The Pines Reviews (12)
8.4
The Pines has a Review Score of 8.4 (8.375) out of 10, based on 2 reviews in the last 2 years.
Over all time The Pines has 12 reviews.
Filter Reviews
Overall Experience
Date Published
Reviewer Connection to The Pines
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Review from Rob C (Son of Resident) published on 13 April 2026 Submitted via Website•
Overall Experience
All of the Staff at The Pines treated my Mum with great love, care & respect during her time at The Pines. Her Garden Room was lovely
and always clean. Mum enjoyed the food and the staff made each visit enjoyable. My expectations of a Care Home were low but The Pines have restored my faith in...
All of the Staff at The Pines treated my Mum with great love, care & respect during her time at The Pines. Her Garden Room was lovely
and always clean. Mum enjoyed the food and the staff made each visit enjoyable. My expectations of a Care Home were low but The Pines have restored my faith in what we should expect from the Care system. Thanks so
and always clean. Mum enjoyed the food and the staff made each visit enjoyable. My expectations of a Care Home were low but The Pines have restored my faith in what we should expect from the Care system. Thanks so
much.
↩Reply from Charlie Light, Operations Manager at The Pines
Thank you for your kind words. The Pines pride themselves on quality care being delivered. We are pleased that we restored your faith in the care sector.
Review from Valerie S (Sister of Resident) published on 23 October 2025 Submitted via Postal Card•
Overall Experience
Home very clean. Staff always around to help. Sister very happy there. Meals excellent. Couldn't wish for a better place for her.
Home very clean. Staff always around to help. Sister very happy there. Meals excellent. Couldn't wish for a better place for her.
↩Reply from Charlie Light, Operations Manager at The Pines
Thank you so much for your kind words. We're delighted to hear that your sister is happy here and that you've found our home to be clean, welcoming, and supportive. Our team takes great pride in providing a caring environment where residents can feel comfortable and well looked after. It's...
Thank you so much for your kind words. We're delighted to hear that your sister is happy here and that you've found our home to be clean, welcoming, and supportive. Our team takes great pride in providing a caring environment where residents can feel comfortable and well looked after. It's wonderful to know that the meals and support have met your expectations. Your feedback means a lot to all of us.
Review from Anne G (Wife of Resident) published on 31 January 2024 Submitted via Postal Card•
Overall Experience
As my husband has had to go into care, it has given me peace of mind to know he is in such a caring environment. He is treated with dignity, humour and affection. He is contented and now joins in with the other residents in their various activities.
As my husband has had to go into care, it has given me peace of mind to know he is in such a caring environment. He is treated with dignity, humour and affection. He is contented and now joins in with the other residents in their various activities.
Review from J D (Husband of Resident) published on 29 January 2024 Submitted via Postal Card•
Overall Experience
A really excellent home. Caring staff, very professional, very clean, excellent food.
All-round, excellent, no complaints at all, only compliments.
A really excellent home. Caring staff, very professional, very clean, excellent food.
All-round, excellent, no complaints at all, only compliments.
Review from Martin S (Son of Resident) published on 18 November 2020 Submitted via Website•
Overall Experience
Mum (age 99) has been living at The Pines since March of this year, and we are extremely grateful for the excellent standard of care that she has been receiving there during these most difficult of times. She has been kept safe and comfortable, enjoying her surroundings (her very nice room looks...
Mum (age 99) has been living at The Pines since March of this year, and we are extremely grateful for the excellent standard of care that she has been receiving there during these most difficult of times. She has been kept safe and comfortable, enjoying her surroundings (her very nice room looks out into the garden) and the food. Staff have all been extremely caring over these eight months, and always cheerful despite the challenging circumstances of the Covid crisis. Visits have of course been few and far between because of the various lockdowns, but I look forward to using the newly installed visitor pod tomorrow. Many thanks for the great care you take of Mum, and the peace of mind that we have from that.
Review from Derek J (Son of Resident) published on 15 January 2019 Submitted via Review Postal Card•
Overall Experience
My mum went into The Pines in August 2018 and settled in very quickly due to the fantastic staff and pleasant layout etc. We are so pleased that she is being so well looked after and kept happy and safe. We couldn't ask for more from them and would highly recommend The Pines.
My mum went into The Pines in August 2018 and settled in very quickly due to the fantastic staff and pleasant layout etc. We are so pleased that she is being so well looked after and kept happy and safe. We couldn't ask for more from them and would highly recommend The Pines.
Review from Ken W (Son of Resident) published on 18 October 2018 Submitted via Review Postal Card•
Overall Experience
Mum has settled in very well!
The staff are very friendly and helpful and seem to enjoy looking after all the residents. We feel happy that Mum is being cared for in her old age.
Mum has settled in very well!
The staff are very friendly and helpful and seem to enjoy looking after all the residents. We feel happy that Mum is being cared for in her old age.
Review from A H (Relative of Resident) published on 19 July 2018 Submitted via Review Postal Card•
Overall Experience
A very friendly care home.
Staff happy and very pleasant.
Very caring and supportive of residents.
Food good.
Staff happy and very pleasant.
Very caring and supportive of residents.
Food good.
Cleanliness very good.
A very friendly care home.
Staff happy and very pleasant.
Very caring and supportive of residents.
Food good.
Staff happy and very pleasant.
Very caring and supportive of residents.
Food good.
Cleanliness very good.
Review from Tony B (Husband of Resident) published on 5 July 2018 Submitted via Review Postal Card•
Overall Experience
Simple but pleasant accommodation. Very happy and pleasant staff. Great food, well varied. Nice gardens, well looked after, friends and relations made most welcome. Entertainment frequently provided including quizzes often included. As a recommendation, I would happily live there myself.
Simple but pleasant accommodation. Very happy and pleasant staff. Great food, well varied. Nice gardens, well looked after, friends and relations made most welcome. Entertainment frequently provided including quizzes often included. As a recommendation, I would happily live there myself.
Review from Sylvia L (Wife of Resident) published on 2 July 2018 Submitted via Review Postal Card•
Overall Experience
My Husband has been resident at The Pines for 15 months. He is very well looked after and all medical needs are very quickly dealt with. His personal needs are coped with in a way that isn't in any way embarrassing. He enjoys his food and has a very easy relationship with all the carers.
My Husband has been resident at The Pines for 15 months. He is very well looked after and all medical needs are very quickly dealt with. His personal needs are coped with in a way that isn't in any way embarrassing. He enjoys his food and has a very easy relationship with all the carers.
Review from Brenda C (Daughter of Resident) published on 2 August 2017 Submitted via Website•
Overall Experience
My mum has been at the Pines for a year. She is well looked after by the hard working staff. She is always clean and tidy, has her hair done each week, and clothes are beautifully laundered. The Pines is a homely place. Mum has a lovely room overlooking the garden, where we can sit and have a cup...
My mum has been at the Pines for a year. She is well looked after by the hard working staff. She is always clean and tidy, has her hair done each week, and clothes are beautifully laundered. The Pines is a homely place. Mum has a lovely room overlooking the garden, where we can sit and have a cup of tea, just as we used to when she lived in her own home. Food is varied and appetising. Mum soon put back the weight she had lost when she was trying to look after herself.
It is hard when a family member has to move into residential care, but after my initial visit, I knew I wouldn't find anywhere better. My thanks to all the staff.
Review from David C (Son of Resident) published on 30 May 2017 Submitted via Review Postal Card•
Overall Experience
Great care home, friendly, very respectful. Provides warmth and good food is provided by the 2 chefs who take care to ensure food is nutritious. Most importantly the home is spotless.
Great care home, friendly, very respectful. Provides warmth and good food is provided by the 2 chefs who take care to ensure food is nutritious. Most importantly the home is spotless.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 11 September 2020Overall
Requires improvement
Requires improvement
- CaringRequires improvement
- EffectiveRequires improvement
- ResponsiveInadequate
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
News
There are no news items for The Pines.
Upcoming Events
There are no upcoming events for The Pines.
Awards / Recognitions (1)
- 28 Feb 2017Recipient: The Pines
Accreditations
There are no accreditations posted yet for The Pines.
Meet the Team (0)
There are no Team Members posted yet.
Frequently Asked Questions about The Pines
What types of Care is The Pines registered for?
Older Person Care is the registered (by the Care Quality Commission) category of Care.
How many Rooms does The Pines have?
There are 24 Single Rooms.
What are the Facilities & Services at The Pines?
Own Furniture if required, Smoking not permitted, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is The Pines to the centre of Prenton?
2.0 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Pines to verify any information. View our terms and conditions. The Pines has a Basic Service -what a Basic Service includes.