The Pines, Prenton, Merseyside
The Pines, Prenton, Merseyside
The Pines, Prenton, Merseyside

The Pines is set on a pleasant residential road on Bidston Hill, within a short distance of Wirral Ladies Golf Club. The care home has bright and comfortable lounges and a dining room with pleasant views out onto the terrace and through to the gardens.

The Pines offers 24-hour residential care, comprehensive food menus to accommodate all dietary requirements, in-house laundry service, an aid call system installed throughout the building, a choice of spacious and well equipped en-suite bedrooms, WiFi throughout, a weekly visiting hairdresser, and a full activities programme developed by the on-site activities coordinator, as well as visiting outside entertainers and singers.

The Pines offers personalised care and all staff are trained to NVQ levels 2/3 or above.

Group: Anil Patel

Person in charge: Emma Skyner (Manager)

Local Authority / Social Services: Wirral Metropolitan Borough Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 24 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • No Medical Intervention • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Bipolar/Manic Depression • Cancer Care • Colitis & Crohn's Disease • Hearing Impairment & Deafness • Parkinson's Disease • Stroke • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 24

Rooms with ensuite WC: 23

Weekly Charges Guide: Personal Care Single £475 – £700 (These prices are only a guideline, please contact The Pines to find out the exact price for your requirements.) (These prices are only a guideline, please contact The Pines to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Smoking not permitted • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Visiting:

Any time

Parking:

Car park on site.

Latest Care Quality Commission* Report on The Pines: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

2 Bed Vacancies

posted 17 Oct 2017

1 ensuite room - £575 p/w1 ensuite room - £600 p/w

Reviews

8.5 The Pines has a Review Score of 8.5 (8.500)

The Review Score of 8.5 (maximum of 10) for The Pines is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 2 Reviews over all time. This Average Rating is also the rating value for The Pines in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.7 out of 5 from 2 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.833 for The Pines is calculated as follows: ( (20 Excellents x 5) + (4 Goods x 4) ) ÷ 24 Ratings = 4.833

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.667 Points relating to the number of positive Reviews for The Pines is based on 2 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 = 3.25

    2. Target of 4.8 positive Reviews (24 registered maximum number of service users ÷ 5). 2 Reviews ÷ 4.8 Target = 0.417

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    2
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend The Pines?

  • Extremely LIKELY
    2
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to The Pines

  • Daughter of Resident/Service User
    1
  • Son of Resident/Service User
    1

My mum has been at the Pines for a year. She is well looked after by the hard working staff. She is always clean and tidy, has her hair done each week, and clothes are beautifully laundered. The Pines is a homely place. Mum has a lovely room overlooking the garden, where we can sit and have a cup of tea, just as we used to when she lived in her own home. Food is varied and appetising. Mum soon put back the weight she had lost when she was trying to look after herself.
It is hard when a family member has to move into residential care, but after my initial visit, I knew I wouldn't find anywhere better. My thanks to all the staff.

How likely would you be to recommend The Pines? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Great care home, friendly, very respectful. Provides warmth and good food is provided by the 2 chefs who take care to ensure food is nutritious. Most importantly the home is spotless.

How likely would you be to recommend The Pines? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submit a Review for The Pines

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Awards / Recognitions

February 2017

Six Steps End of Life Care Programme

Recipient: The Pines

Date: Tuesday 28 Feb 2017

more details

Job Vacancies

Staff Profiles

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Care Home Idol 2016

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