Astbury Lodge

Randle Meadow, Hope Farm Estate, Great Sutton, Ellesmere Port CH66 2LB

Group: Minster Care Group

Person in charge: Deborah Ellis (Manager)

Local Authority / Social Services: Cheshire West and Chester Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 41 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's

Admission Information: Ages 55+.

Single Rooms: 39

Shared Rooms: 1

Rooms with ensuite WC: 3

Facilities & Services: Day Care • Respite Care • Convalescent Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Astbury Lodge: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 5.9 (maximum of 10) for Astbury Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 3 Reviews over all time. This Average Rating is also the rating value for Astbury Lodge in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 1.6 out of 5 from 1 positive Reviews in the last 2 years. (A 2 year period has been used as there were no positive reviews in the last 12 months)

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.306 for Astbury Lodge is calculated as follows: ( (15 Excellents x 5) + (17 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 36 Ratings = 4.306

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 1.561 Points relating to the number of positive Reviews for Astbury Lodge is based on 1 positive Reviews in the last 24 months and is calculated as follows:

    1. 3 = 3 then divided by 2 = 1.500

    2. Target of 8.2 positive Reviews (41 registered maximum number of service users ÷ 5). 1 Reviews ÷ 8.2 Target = 0.122 , then divided by 2 = 0.061

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

5.9 Astbury Lodge has a Review Score of 5.9 (5.867) from 3 Reviews


Average Ratings

  • Excellent
    1
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Astbury Lodge?

  • Extremely LIKELY
    2
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Astbury Lodge

  • Brother-in-law of Resident/Service User
    1
  • Daughter of Resident/Service User
    1
  • Son of Resident/Service User
    1

My mother has been residing at Astbury Lodge for approximately 18 months now and during this time I have always felt that she has been well looked after and cared for by the friendly staff at the home who seem to have a genuine regard and concern for their residents.

Astbury Lodge has recently had a change of management and now has a manager who has had hands on experience for the caring of residents and therefore has a good insight as to what residents need and what will improve their quality of life.

Following this change I've noticed that there has been initially some small and simple improvements at the home with bigger ones on the horizon and I believe that these changes are making and will make the home a better place to be, as I visit everyday and talk to many of the staff I get the feeling that everyone is fully behind these improvements and are looking forward to a bright future.

How likely would you be to recommend Astbury Lodge? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   3.8 out of 5

Zoe Moore, Home Services Manager at Astbury Lodge responded to this review on 16 Jun 2016:

Thank you so much for taking the time to provide this feedback. It means a great deal to us to know that your mother feels happy and well looked after at Astbury Lodge. We're always looking to make improvements at the home and really pleased to hear that these are making a positive difference. Thanks again.

Very pleased with Astbury Lodge for my brother-in-law, he is happy with all the staff and conditions.

How likely would you be to recommend Astbury Lodge? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.2 out of 5

Janice Johnson, Home Manager at Astbury Lodge responded to this review on 01 Feb 2016:

Thank you very much for taking the time to provide us with this feedback on your brother-in-law's experience at Astbury Lodge. We are delighted to hear that our service is meeting both his and your expectations. Your feedback will mean a lot to the staff team, and I will ensure they receive it.

The care and dedication from all staff which mum received as a resident at Astbury Lodge was impeccable. Mum was very happy and content during her stay and it was like 'home from home'. I am comforted that Mum had an opportunity to enjoy living at Astbury Lodge and I thank all of the team for my mums excellent care package and for extending their kindness and compassion to me and my family.

How likely would you be to recommend Astbury Lodge? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.9 out of 5

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Bed Vacancies

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Awards / Recognitions

December 2012

Job Vacancies

Staff Profiles

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Care Home Idol 2016

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