Gleavewood is an attractive, residential home situated in Northwich. It has a qualified and caring staff team who work hard to support the well-being of residents in a warm and friendly environment.
Quality of life is promoted through a wide choice of activities, and mealtimes are treated as a relaxed and social occasion, with residents supported to make choices about what, when and where they eat.
Group: Minster Care Group
Person in charge: Julie Gerrard (Home Manager)
Local Authority / Social Services: Cheshire West and Chester Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 30 Service Users
Registered Care Categories*: Old Age • Physical Disability
Admission Information: Ages 55+.
Single Rooms: 30
Rooms with ensuite WC: 2
Facilities & Services: Day Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Television point in own room • Residents Internet Access
Latest Care Quality Commission* Report on Gleavewood: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
Gleavewood has a Review Score of 7.9 (7.896)
The Review Score of 7.9 (maximum of 10) for Gleavewood is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 4 Reviews over all time. This Average Rating is also the rating value for Gleavewood in Google's Search Results - more info
b) The score for the number of positive Reviews is 3.2 out of 5 from 1 positive Reviews in the last 12 months.
Click to show a breakdown of the Review Score
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.729 for Gleavewood is calculated as follows: ( (35 Excellents x 5) + (13 Goods x 4) ) ÷ 48 Ratings = 4.729
b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
The 3.167 Points relating to the number of positive Reviews for Gleavewood is based on 1 positive Reviews in the last 12 months and is calculated as follows:
3 = 3
Target of 6 positive Reviews (30 registered maximum number of service users ÷ 5). 1 Reviews ÷ 6 Target = 0.167
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Review submitted from a Postal Card by Fred G (Son of Resident) on Wednesday 28 December 2016. Relates to December 2016.
Mam was taken ill very rapidly she was in a trance-like state from the Tuesday to Thursday night. The care and love they gave her were marvellous. They are brilliant. I can't put into words how grateful I was and am for what they did. The boss of your company should come down to and thank them. I will pass on to others.
How likely would you be to recommend Gleavewood? Extremely Likely
Overall Standard: Excellent
Facilities: Good
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Good
Management: Excellent
Safety / Security: Good
Rooms: Excellent
Value for Money: Good
Review submitted from a Website Submission by F G (Son of Resident) on Tuesday 21 June 2016. Relates to June 2016.
I can't just name one of the staff here at Gleavewood but all they are good kind and I would state dedicated to the very good job they do, to the activities they do their very best considering some of the problems that the residents have, plus a lot of them go out of their way to do things for them.
How likely would you be to recommend Gleavewood? Extremely Likely
Overall Standard: Excellent
Facilities: Good
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Good
Staff: Excellent
Activities: Good
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Good
Julie Gerrard, Home Manager at Gleavewood responded to this review on 21 Jun 2016:
Thank you very much for taking the time to give us this feedback. We are fortunate to have such a dedicated team and it will mean a great deal to them to hear that their efforts are appreciated. Thanks again.
Review submitted from a Postal Card by Dot B (Daughter of Resident) on Tuesday 24 May 2016. Relates to April 2016.
C L S Gleavewood Care Home have the most caring carers any one could wish for, my mum is happy, well fed and looked after and I truly believe that if it wasn't for the dedication of all carer's, cooks etc my mum may not be here with us.
How likely would you be to recommend Gleavewood? Extremely Likely
Overall Standard: Excellent
Facilities: Good
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Good
Staff: Excellent
Activities: Good
Management: Excellent
Safety / Security: Excellent
Rooms: Good
Value for Money: Good
Julie Gerrard, Home Manager at Gleavewood responded to this review on 26 May 2016:
We are so happy to hear this wonderful feedback. Thanks for taking the time to provide it and it's a privilege to have your mum living with us.
Review submitted from a Postal Card by Annette J (Daughter of Resident) on Wednesday 23 March 2016. Relates to March 2016.
I would just like to say a big thank you to all of the staff who have cared and helped my mother. She is so happy and has made friends whilst in the home. I call the staff my little angels, as they sort out anything for you.
Although I have one fault, she has gone up a dress size, with all the good meals, it's costing us a fortune in new clothes! (joke).
Overall, they have made an old lady very happy in her old age. Couldn't be better.
How likely would you be to recommend Gleavewood? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
Julie Gerrard, Home Manager at Gleavewood responded to this review on 21 Jun 2016:
Thank you so much for this wonderful review. We are delighted to hear that your mother is happy and thriving and Gleavewood and the team really appreciate your taking the time to give us this feedback. Thanks again.
