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Hillcrest

Manley Road, Frodsham, Cheshire WA6 6ES
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Hillcrest, Frodsham
Hillcrest, Frodsham
Hillcrest, Frodsham

Hillcrest Care Home in Frodsham offers a warm and welcoming environment, providing high-quality care tailored to individual needs. The home is renowned for its compassionate team, who deliver personalised support to residents, ensuring their comfort and wellbeing. Hillcrest Care Home features comfortable, well-furnished rooms, beautiful gardens, and a variety of communal spaces where residents can socialise and participate in activities.

The home offers a range of services, including residential, dementia, and...  

Care Provided by Hillcrest

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 32 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,250From £1,250
Residential Dementia CareFrom £1,250From £1,250

Our weekly fees are based on dependency level and are determined after a full assessment of person's needs. We accommodate for residential care, residential care with dementia and depending on assessment, palliative care/end of life care & support.

Contact Hillcrest to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Nicola Vernon (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2009
  • Number of floors: 2

Room Information

  • Single Rooms (31)
  • Single Rooms with ensuite Wet Room (4)

Visiting

  • Hillcrest is delighted to welcome visitors at any time. Guests are kindly asked to sign in at the main reception or entrance. Smaller dogs are also welcome to visit but must be kept on a lead.

Parking

  • The car park has space for 14 cars.

Hillcrest Reviews (52)

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9.5

Hillcrest has a Review Score of 9.5 (9.474) out of 10, based on 12 reviews in the last 2 years. Over all time Hillcrest has 52 reviews.

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Showing 52 reviews matching selected criteria
Review from J P (Wife of Resident) published on 18 June 2026 Submitted via Postal Card
Overall Experience
A lovely, warm and cosy 'home from home'
The staff are very caring and always smiling and the residents are treated with respect.

The home is immaculately clean and the food is delicious and very varied.

Reply from Alexandra, Support Team at Hillcrest
Hello J P,
Thank you very much for taking the time to leave a lovely review of Hillcrest care home.
It means so much to us when our staff receive this level of praise and your kind comments will be sent on to the team.

People caring for people is at the heart of everything we do, and we...  

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Review from Fran C (Niece of Resident) published on 3 June 2026 Submitted via Website
Overall Experience

My aunt had a fall and ended up in hospital, she has vascular dementia and went into Hillcrest initially for respite care. The staff were so lovely with her, she loved all the food and regained her appetite. She had up and downs days the staff were very patience with her, she is quite shy and does not mix well with others but the staff encouraged her to come out of her room and chat with other residents. Quite often I would see a resident in the office having a cuppa and chat with staff when they needed settling. My aunt thought she was in a hotel most of the time. She wanted to go home and once we met with the Social Worker and one of the carers it was agreed that she could live independently with support from carers. When we picked her up she did not want to leave and was upset, the staff all gave her a hug and welcomed her back anytime for a cuppa. She said she would miss them. Once home she soon settled. Thank you to all the Hillcrest staff.

Reply from Alexandra, Support Team at Hillcrest
Fran,
Thank you very much for taking the time to leave a lovely review of Hillcrest care home.
It means so much to us when our staff receive this level of praise and your kind comments will be sent on to the team.

People caring for people is at the heart of everything we do, and we continually...  

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Treated with Dignity
Food & Drink
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Review from G B (Son of Resident) published on 8 May 2026 Submitted via Website
Overall Experience

I cannot speak highly enough of the entire experience. This facility truly provides an excellent environment for both residents and their families. For us, this respite was a much-needed break.

The staff at Hillcrest are nothing short of fantastic. Their warmth and dedication made a significant difference during our stay. From the moment we arrived, the team was attentive and went out of their way to ensure that every need was met. The manager, in particular, stood out with their proactive approach and genuine care for both the residents and their families. It was evident that she fosters a positive atmosphere and encourage her staff to do the same.

There was no shortage of engaging activities. Hillcrest offers a variety that cater to different interests, ensuring that everyone can find something they enjoy. Whether it was arts and crafts or social events.

Reply from Alexandra, Support Team at Hillcrest

Thank you very much for taking the time to leave a lovely review of Hillcrest care home.

It means so much to us when our staff receive this level of praise and your kind comments will be sent on to the team.

People caring for people is at the heart of everything we do, and we continually...  

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Food & Drink
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Review from Christine B (Daughter of Resident) published on 16 April 2026 Submitted via Postal Card
Overall Experience
Since Mum became a resident of Hillcrest nearly two years ago, she has been very well cared for. All the staff have been very caring and respectful to Mum and the rest of the residents.

All medical issues are dealt with promptly. Overall, it's a lovely residential home, and mum is happy there.

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Review from C C (Daughter of Resident) published on 9 April 2026 Submitted via Postal Card
Overall Experience

I am quite happy with the environment for Mum. I am not aware of what activities are held or their frequency. Staff are very friendly and compassionate. The lift is poor and frequently breaks down or has operational issues, which can be problematic for Mum and visitors.

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Review from J W (Daughter of Resident) published on 30 September 2025 Submitted via Website
Overall Experience

My Mum who is now 95 yrs old & has dementia went into Hillcrest April 2023. She initially went in for respite care after a fall. However it soon became clear that full time care was needed & Mum decided to stay. For both of us it had been to right decision. The Staff & Management are excellent. Caring & respectful but allow my Mum to make her own choices. She has a lovely room with a view of Frodsham which is bright & always clean. She's continually tells me how kind the staff are to her which is of great comfort to me as I know she is safe & well cared for. Hillcrest have a Sister Vicky from the GP surgery visit every week which works well in supporting any medical issues.I would recommend Hillcrest for their professional but homely approach & am impressed by the Management of home & staff. Thank you Lorraine & Julie & all the staff.

Reply from Lorraine Purvor, Home Manager at Hillcrest

Thank you for taking the time to send a review for our home - your words and sentiments will be shared with all staff :-)

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Review from Jackie C (Daughter of Resident) published on 30 September 2025 Submitted via Website
Overall Experience
My mum has recently moved into Hillcrest, and upon entering for the first time we immediately felt very welcome. It felt very homely and the staff seemed very professional and caring.

We feel confident that mum will be taken great care of and know that we can ring anytime or email as we live quite a distance away.

Reply from Lorraine Purvor, Home Manager at Hillcrest

Thank you for taking the time to leave us a review - we will share your lovely comments with staff :-)

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Review from Vikki B (Daughter of Resident) published on 14 August 2025 Submitted via Website
Overall Experience

My mum went into respite for a few weeks after experiencing multiple falls and hospital visits whilst in her own home. She has really thrived during her stay and the team have been fantastic. Putting my trust in people to look after my lovely mum has been really difficult, but to see her so content and relaxed has been such a relief.

Reply from Lorraine Purvor, Home Manager at Hillcrest

Many thanks for taking the time to leave us a review, we appreciate you feedback and your trust and will share with our wonderful team :-)

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Review from Kassie T (Granddaughter of Resident) published on 1 May 2025 Submitted via Website
Overall Experience

My Grandad went into Hillcrest and decided this himself as he wanted company and more help with things. We do not live close by so couldn't visit often. We was unaware at first he went into a home but when we did find out the manager and staff was so supportive and updated us on everything. We went over to visit and the staff was caring helpful and just overall great. Grandad seems happy and content at the home. As we are not close Hillcrest is his family and company he has been missing. With us not being close staff email me and call me with updates on grandad and I appreciate this so much. The staff don't judge and understand we cant visit that much, we wish we could but with kids, working and life being so busy and we are far away it's hard. Highly recommend this place. As long as my grandad is happy we are happy and getting all the support and help he needs. Thank you all Hillcrest staff, manager, cook, house keepers, handymen etc.

Reply from Lorraine Purvor, Home Manager at Hillcrest

Thank you for taking the time to review our service, its lovely to read your comments - these will be past on to staff. We take pride in our longstanding team who all have a huge role to play in the care and support delivered to our residents (and their families) and will endeavour to continue...  

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Review from David M (Son of Resident) published on 4 February 2025 Submitted via Website
Overall Experience

The staff were professionals during my mothers residency. Always polite, and providing health updates if anything had changed. Great care home and staff. During her decline with dementia I could have not asked for a more supportive home for her.

Reply from Lorraine Purvor, Home Manager at Hillcrest

Its lovely to hear your comments about our home, care and staff. I will pass on to the team, many thanks.

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Review from Mags P (Daughter of Resident) published on 24 January 2025 Submitted via Website
Overall Experience
My mum recently passed away after around 18 months at Hillcrest. Before she passed away she had been quite ill and bed bound as well as having had dementia for around 4 years. I cannot praise the team at Hillcrest enough, the support they gave me and our family was second only to the care they gave Mum. I guess its easy when folk have dementia to not see them as still being a person, quite the contrary from the Hillcrest team who treated mum with such respect, compassion and fondness that helped mum throughout her time with them. Its so very true that any team is only as good as its leader, the manager is immense and walks that path between being a great support and holding up the mirror with such skill.

They truly felt like part of my extended family and want to thank them all for their support, preparedness to laugh with me when the time was right and know when I needed time to cry. You are amazing xx

Reply from Lorraine Purvor, Home Manager at Hillcrest

Thank you so much for your lovely comments - its much appreciated. I am very proud to pass these on to our lovely hardworking staff - those you see and those you don't behind the scenes - that make up the team. We try our very best to create a homely welcoming atmosphere for our residents and their families.

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Review from M G (Son of Resident) published on 14 January 2025 Submitted via Postal Card
Overall Experience
Mum has been a resident at Hillcrest since November. She settled in very quickly, which came as a surprise knowing mum. Which I can only put down to the professional and caring staff who made her feel welcome and safe.
The care has been excellent and any incident for example a fall, is always notified to me by phone and what action they have taken.

I wouldn't want mum anywhere else.

Reply from Lorraine Purvor, Home Manager at Hillcrest

Many thanks for taking the time to complete a review for us, we value you comments, which help us to improve were required. Its lovely to hear that you 'wouldn't put Mum anywhere else'.

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Review from R E (Son-in-law of Resident) published on 23 May 2024 Submitted via Postal Card
Overall Experience

Excellent care by all the staff of my Mother-in-law. Communication with us was also very good.

Reply from Chip (Mawson Chipchase), Business Development Manager at Hillcrest

Thank you for your review & kind words about our home.

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Review from W E (Daughter of Resident) published on 17 May 2024 Submitted via Postal Card
Overall Experience
My Mum has been at Hillcrest for almost two years. She has been well cared for during this time. At the end of her life she was treated with dignity and necessary professionals were brought in to be consulted regarding care.

The care home gave us free access and dealt well with this most difficult time for us as a family.

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Review from Margaret B (Daughter of Resident) published on 31 January 2024 Submitted via Website
Overall Experience

My mother is well cared for and is very happy and content at Hillcrest. The staff are amazing. They are very professional and caring. Communication between myself and the staff is very good. I am kept informed of any issues regarding my mother. I am pleased my mother is well cared for and safe at Hillcrest.

Reply from Lorraine Purvor, Manager at Hillcrest

Thank you for taking the time to conduct and send through a review for Hillcrest, we appreciate your lovely comments, they make all the hard work worthwhile.

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Review from Dianne S (Sister of Resident) published on 23 January 2024 Submitted via Postal Card
Overall Experience

She is well cared for, kept well-informed on all matters concerning her. She is kept clean and tidy at all times, she's happy and content there which she is, in her own way, just having bad days at times. Happy for all the care she is receiving, and safe.

Reply from Chip (Mawson Chipchase), Business Development Manager at Hillcrest

We really appreciate your kind words and observations about the care at Hillcrest. Our team really take pride in the care they deliver to our residents. Thank you.

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Review from Pauline D (Sister of Resident) published on 23 January 2024 Submitted via Postal Card
Overall Experience
My sister and deceased husband have been residing at Hillcrest for 3 years.

My sister's husband passed away just over a year ago, I cannot fault the care they have both received in Hillcrest and how the care of my sister still is over and above as things can be very difficult with her, she is very happy there and everyone is very professional and very caring, I am kept informed on a regular basis and any issues discussed. I can only speak highly of Hillcrest.

Reply from Chip (Mawson Chipchase), Business Development Manager at Hillcrest

Thank you for your kind comments - communication and empathy are so important in making sure that people are well cared for. The team work hard to get to know each resident and understand the important little things that mean a lot. We will make sure that your kind words are passed on to the team.

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Review from Liz S (Daughter of Resident) published on 23 January 2024 Submitted via Website
Overall Experience
Mum has been a resident since 2022. She has dementia and is 96.
Hillcrest is a warm friendly welcoming place. Staff are always on hand to help. Mum is very well cared for and feels loved and valued.

Management staff are always ready to listen and help. They care both for the resident as well as the wider family.

Reply from Chip (Mawson Chipchase), Business Development Manager at Hillcrest

We always do our best to make sure that everyone feels at home and cared for at Hillcrest. Your kind words mean a lot and we will make sure that they are passed on for all to appreciate.

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Review from Alan J (Son of Resident) published on 23 January 2024 Submitted via Website
Overall Experience

My mum has lived at Hillcrest for nearly five years, she is very content and I am extremely impressed with the high level of care she receives, the staff are very friendly and professional, Mum says the food is excellent and receives a lot of loving care, I would totally recommend Hillcrest.

Reply from Chip (Mawson Chipchase), Business Development Manager at Hillcrest

Thank you for your kind words about our home & team members. Our team take pride in the care and support given to all of our residents and your comments mean so much to us all.

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Review from Karen J (Daughter of Resident) published on 18 January 2024 Submitted via Website
Overall Experience
Always found the staff excellent and caring not only for my mum but also in the support to myself - knowledgeable and caring.
My mum is happy and well looked after and supported.
I am kept informed by telephone if Mum has any issues

Mum has hairdresser and chiropodist visits as required and is attended by nurse call-outs if she is struggling with anything.

Reply from Lorraine Purvor, Manager at Hillcrest

Thank you for taking the time to review our service and it is lovely to hear that you feel supported too. We do try to make the home feel like a family.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 09 January 2020
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (6) & Events (1)

News
  • 29 Jun 2026

    Summer has truly arrived at Hillcrest care home, in Frodsham, bringing with it sunshine, laughter and the simple joys that make each day so special. Residents have been making the...

  • 22 Jun 2026

    Chefs from across Aurem Care have completed specialist training designed to further enhance the quality, safety and presentation of meals for residents with swallowing difficulties. The training focused on the...

  • 12 Jun 2026

    Residents and staff at Hillcrest Care Home in Frodsham are inviting local people to join them for a day of fun, friendship and entertainment as part of Care Home Open...

Upcoming Events
  • 05 Sep 2026Organiser: Hillcrest

Awards / Recognitions (1)

  • 31 Jan 2024Recipient: Aurem Care

Accreditations

There are no accreditations posted yet for Hillcrest.

Meet the Team (1)

Nikki Vernon
Nikki VernonJob Title:Home Manager

Nikki Vernon is an experienced and dedicated Home Manager with over 11 years of leadership in dementia care homes. With a deep commitment to delivering compassionate, person-centred care.

Nikki has built a reputation for creating supportive, respectful environments where individuals living with dementia feel valued, understood, and empowered.

Passionate about making a meaningful difference in people’s lives, Nikki champions high standards of care and advocates for approaches that honour each person’s unique history, needs, and dignity. Her work is driven by a genuine belief that quality dementia care goes beyond routine—it’s about connection, empathy, and enriching everyday experiences.

Outside of her professional role, Nikki treasures time with her family and enjoys life surrounded by her four dogs and a lively flock of chickens. Her love of home life reflects the same warmth and nurturing spirit she brings to her work every day.

Frequently Asked Questions about Hillcrest

What types of Care is Hillcrest registered for?

Older Person Care, Dementia, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Hillcrest have?

There are 31 Single Rooms.

What are the Facilities & Services at Hillcrest?

Own Furniture if required, Smoking not permitted, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is Hillcrest to the centre of Frodsham?

0.8 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hillcrest to verify any information. View our terms and conditions. Hillcrest has an Enhanced Service -more info.