Barchester Iddenshall Hall and Beeston View Memory Lane Community

Good support and treated with dignity.

From the first day that I brought mum to Beeston View the staff couldn't be more helpful. Nothing is too much trouble and are always on hand to assist. The staff are not only very good at their job they are also lovely people. There is always a good selection of food served it puts my mind at rest knowing that mum is being well cared for.

I wanted to write this review as a way of showing my gratitude for a couple of the carers especially. Mum has formed a strong bond with the two carers in Beeston View and sees them as family. I can honestly say they also treat her as family and for this, I’m truly grateful. They have been my lifeline this past year and I know they’ve kept her going. Also this last couple of weeks mum had a short stay in hospital and, again, without these two carers, I wouldn’t have been able to cope. When I struggled to get information from the hospital, they helped me and informed me of every move that was being made with mum. Since she has been back to Beeston they have welcomed her back like family. I can’t tell these girls enough how thankful I am. They are true heroes in my mind and deserve a medal. Thanks so much, ladies.

Before you decided to spend over £60,000 a year on care for your relative, consider is it because you think you are doing the right thing buying expensive care. I did, but now I feel I did the wrong thing. My mother was a resident first in the residential unit, then the dementia unit and until last week a resident of the Dementia Care Unit, where we removed her to a new home that is half the cost and where she seems to be much happier. During the lockdown, my mother lost nearly five stone in weight in as many months, but no one seemed overly concerned, she was no longer obese or diabetic. Also, during the lockdown, she fell and fractured her shoulder. I am pointing no fingers, but I do not know what was happening to my mother during this time. She was a prisoner of the regime. When we finally saw her five months later, all I can say its that she looked like a “tramp”. When we complained directly to the Managing Director, who is now on just under £2 million he couldn’t even be bothered to write to me.

The staff at Beeston View have been amazing. My mum was discharged from hospital into their care. They have gone beyond what they should do, staying on late with her long after they should have gone home simply because she asked them not to leave her. Not only were they caring staff to her they helped us as her family every step of the way, particularly in her final days.

I would highly recommend this care home to anyone who is considering going into 24-hour care. I have an elderly aunt (95-year), suffering from dementia, who has been receiving respite at the home. From the moment she arrived, she has received excellent care from the staff. The staff have exceeded my expectations, helping to make my aunts transition from home life to 24-hour care as easy as possible. The staff are shining examples of genuine, caring people who are trying to make the residents as comfortable as possible in the environment that they now find themselves in. They are a credit to themselves and to the company that they work for, well done, keep up the good work.

The lady I visit cannot speak highly enough of the staff and the facilities provided. I myself visit once a week and find staff and management very helpful. The cleanliness of the whole building is exceptional, as is the layout in the dining room when set for meals, as good as top hotels. The staff are obviously aware of resident's needs with regard to meals and mobility, which is so important. I cannot speak highly enough of the whole environment

There is always something going on and all staff are engaged with the residents. The atmosphere is relaxed and fun.

Iddenshall Hall resembles a 5-star hotel rather than a care home. The rooms are light and airy and there is a beautifully decorated lounge and dining room but most importantly the staff are amazing, they are so friendly and caring. My mum has been there for over 12 months and refers to them as family. I know that they consider her welfare and happiness to be their number one priority and that gives me total peace of mind. I would not hesitate in recommending them.

Amazing team of carers - respectful, genuine, kind and treat Mum like a special individual. Lovely location and good rooms. They make a difficult situation much easier for the whole family to handle.

It has given me an opportunity to recharge my batteries in the knowledge that he is being well cared for and is "content" to be here.

Very caring and helpful staff. Always willing to talk to relatives.

A family environment. Care staff are very responsive to the needs of residents. My aunt is always very well dressed and her personal hygiene is excellent. I have observed the meals being served and they are of good quality with several choices offered. The staff are always visible, complaints (if any) are discussed and rectified immediately. Staff always willing to discuss family needs.

Very caring family atmosphere. Nursing staff and carers are patient and nothing is too much bother. Always ready to help at all times.

My husband, who has a diagnosis of Alzheimer's (confirmed diagnosis 2013), had been attending Beeston View for daycare 2 x weekly since September 2018. He became more troubled and psychotic around Christmas, and after a month of trialling different doses of medication and lots of visits to the psychiatrist, I was offered a respite bed for my husband at Beeston View. The family and myself were concerned he would not sett, but the staff were amazing, and by the end of the first week he surprised us all. He was made permanent after 2 weeks and he has settled so well - all down to the care and attention of the wonderful staff.

My father has stayed here for respite on a couple of occasions and has settled well which is a great comfort to me. The staff are always happy to help. My father enjoys to walk and his mobility is not the best but he loves the garden and also can view it from the room. It's clean and the food is good and he is always complimentary about the place which speaks for itself.

I have been extremely impressed by the care provided to my mother in law who suffers with advancing Alzheimer’s. The location, its design and layout along with the exceptional staff have provided some peace of mind to my wife and family during a really difficult time. Thanks to all.

Excellent care. Carers always visible and helping residents with daily tasks. They sit and eat with the residents at meal times, giving help when needed. They encourage everyone to eat together and socialise in the lounge. My mother-in-law is treated with respect and always clean and tidy, as are all the residents. The rooms are spacious and have en-suite facilities. Carers are always willing to sit and speak with you regarding your relative and are very knowledgeable of dementia care. The whole atmosphere is very transparent from the management down to the carers. Visitors are welcome anytime. The place is very clean. The dining room has lovely linen tableware with napkins - a nice touch.

A very caring environment. My mother has been in Beeston View for over two months. She is kept safe and receives excellent care. The carers are attentive, polite and exceedingly kind to all residents. The rooms are large for residents and have en-suite facilities. You can bring in your own furniture to ensure familiarity. The meals are varied and residents offered a choice. Food/snacks/fruit on offer all day, plus tea/coffee/fruit juice/water. Medical staff are on call and they have connections with a local doctor who visits each week. The open plan dining and lounge area is good and staff are always visible in these areas. Residents are encouraged to eat and socialise together. Activities are arranged. My only criticism is that towels are not always available in ensuite but are supplied immediately if you ask a carer. In-house hairdresser.

Mum is flourishing and every member of the team deserves praise and thanks. Mum is treated with respect, dignity and they help her maintain her little garden outside her patio door. This has been such a difficult year for Mum and all of us. With the support of Barchester Iddenshall Hall, we are building happy experiences each time we visit. Mum adores the staff and above all the manager. Thank you for your compassion, understanding and support to the family.