Barchester Iddenshall Hall and Beeston View Memory Lane Community

The care staff are warm and relaxed, creating a calm happy atmosphere. The nursing team are involved in day-to-day care and always available for chats, questions or suggestions. It feels like a genuine partnership in care. The local GP visits regularly and responds quickly if Mum is unwell, which gives us peace of mind. There are regular activities, and meals are served in a pleasant dining room. We now feel confident that Mum is safe, well cared for and happy at Beeston View, and we are very grateful to the whole team.

The care home and support to my Dad is second to none. However the treatment of mum could have been dealt with better. We know and understand items go missing and this is not a concern. The concern is my Mum asked a staff member where an item of Dad's had gone. She was dismissed with a flippant just go and look in the drawer. My Mum gets really upset about this. The item maybe small but it was bought with love. It is very sad tht peoples belongings go missing and it becomes the normal. Just a little compassion for family member could go a long way.

My husband has been a resident at Beeston View for the past twelve months. I and my family would not have my husband anywhere else but Beeston View. The care, cleanliness and food are the best we could ask for him. He is settled in well and if I have any problems with him I find the staff are only too willing to help me.

I was really worried when we had to find my Father a place here but he is happy here and the staff really are excellent, taking time out to speak to me in person or on the phone if I have any questions or concerns and always treating the residents with kindness, compassion and patience.

The first thing that hit me was the smell, I haven't been able to visit more for a while and couldn't believe how unkept she looked. The helpers put her in a wheelchair to move her to her room, but there is nothing wrong with her legs that a bit of exercise would not fix. My sister said she was walking the previous day. Her sight is going but no sign of glasses for her. Dignity! She has none left, absolutely awful place. You should be ashamed to call it a care home.

When visiting my sister about 2pm on the 24th/11/25 was shocked to find her sitting in lounge area with a plate of cold dinner in front of her. Chips, chicken pieces and carrotts are a difficult meal for someone who has no teeth! Also because of her dementia - she requires some assistance. Whilst helping her to move to her room, we saw she was soaking wet and had obviously been sitting in urine for a while! We had to search for a carer to come and help us to change her clothes. This is totally unacceptable and leaves us worried as to how often this happens.

I was a bit nervous and scare coming to the care home, But staff made me very welcome and were all lovely. And the residents are nice aswell.

Words cannot do enough to express our gratitude to the staff of Beeston view. Our poor dad Ronnie was admitted there in the summer and the staff have shown compassion and care. He suffered badly from dementia and was not the easiest person to care for but despite his many bad days everyone was very patient and caring. He was spotlessly clean and always looked very comfortable. He is now at peace and we cannot thank you enough for your kindness to him and our family.. I just don't know how you all do it..: With love and appreciation from his daughters Julie and Joanne and our step mum and Dads wife Sheila xx

As mums dementia has progressed, as a family, we have accepted that Beeston View is the best place for her. The staff are really kind and caring, and always available for a chat about mums needs. Her room is always clean and comfortable and most importantly, mum seems happy.

Xmas is coming up and I'm sure it will be lovely like it was last year mum enjoyed all the festivities.

I visited today, she was warm, well fed and in good spirit. She has been a resident at Beeston View for two years and six months. No complaints.

My husband and I visit a relative in Beeston View on a weekly basis, we visit at different times of the day and at all times we are always greeted warmly by caring, kind, helpful staff from the moment we arrive. The care given to residents is beyond words! The rooms are attractive and spacious, cleanliness shines through whether it be in individual rooms, corridors or dining & lounge areas. Residents are treated with love and dignity. I have visited many care homes and this is simply the best!

My father has been a resident at Beeston View nursing home for several weeks now. I have been so impressed with the care and support that all staff offer my dad. He has advanced dementia and is at times aggressive and abusive, and this can be directed towards staff. I am always in awe of how staff deal with this behaviour with sensitivity, respect and a smile. His room has the comfort of home and a lovely view there is a choice of meals which smell and look appetising. We are so grateful to have found such a lovely home near to mum with professional, kind and caring staff with the skills to cope with my dads complex needs.

My mother was moved to Beeston View in early May 2025 on end of life medication, however since her move, the staff and nurses have actually cared for her and improved her physical health slightly. Sadly, her capacity and cognitive health has continued to decline. She is completely bed bound and unable to carry out any normal function. The staff are very well trained to care for someone who is cathitorised and requires hoisting. She has been encouraged to accept nutrition and is content with her surroundings. Exceptional staff, activities although not attended by my mother look very good. Perhaps more one to one interaction, but this is tricky with so much to do on a daily basis.

My lovely nan has been a resident at Beeston View for a while now. Nan has vascular dementia and the staff take amazing care of her, this is now her home and I know she is looked after. The care home and staff put on amazing events/daily activities to ensure everyone is happy and engaged, nothing is too much trouble. I know my nan is happy here :) Thank you to all the amazing staff at Beeston View for your hard work and dedication to make sure our loved ones are cared for.

My wife is in the right place for her care + support. Staff are doing a great job. 100% The home is very clean and tidy and good food.

It's the big things which add up to a rather special place.

Arrived at Barchester Iddenshall Hall and Beeston View Memory Lane Community but was unable to enter the building despite ringing the doorbell and the telephone. Fortunately, a staff member, who had arrived for duty, was able to let the three groups of people that were waiting in, eventually. Had to use a wheelchair that had no footplates on to take my father-in-law into the garden, as no other available. When we went into the garden it was in an absolute dreadful state, nettles of weeds and grass waist height. Not much of a treat for residents, in fact, a disgrace when you think of the charges.

I was resolute that my dad would never go into a 'home' but I'm so glad we were forced into this situation. He is looked after with compassion and dignity by people who so clearly care for him and engage with him. To visit him and everyone at Beeston View is an absolute pleasure and time spent with my dad that I will treasure always.

The environment is always spotlessly clean, and the meals (I visit most days) are varied, nutritious, and well-presented. The nursing staff are professional, always present, and accessible for any questions. Finally, the administration team and care manager are accessible for any questions, and helpful of specific issues arrise.