Barchester Iddenshall Hall and Beeston View Memory Lane Community

Early indications are very favourable.

My husband has been spending one day per week in daycare. The staff have been extremely pleasant and helpful. We have looked for a slightly cheaper option for full-time care, we found the commitment for his years off-putting.

The environment is pleasant, with enough space and the food is good. I am very grateful that my mother was able to have such good care during this last phase of her life and I could not give Beeston View a higher rating for the service it provides. If asked to give a score, it would be 5/5.

First Christmas for my dad in the home, we are so happy that the staff are so positive and happy. Especially with the special days; Christmas and new year.

My mother is well cared for and is safe which is a comfort to us as a family. Staff are on the whole lovely. We have had one or two issues but these were quickly addressed when raised.

Food is good. Cold drinks are available in rooms and hot drinks brought regularly.

Rooms vary- mum has a small window which she has difficulty seeing out of. She has some of her own furniture and cleaning could be a little better.

Although mum is given an all over wash daily and is bathed, I would like the latter to be more often.

Lovely food and well cared for.

My wife receives a high level of care and support. Prompt and efficient support when I pressed the emergency button.

Staff have a pleasant and supportive manner.

I find it a good stay on the whole. The staff on night duty were really good, bringing me cups of tea when asked for one.

One or two of the carers were a bit unhelpful and impatient but on the whole, I would rate it excellent with good food. Plenty of choice as well.

The staff seem to be helpful and courteous.

Well done all of you.

Varied activities laid on throughout the year.

Over the last few days, my mum has been receiving end of life care. I cannot praise the staff here enough. She has had such love and care and this has been extended to us, her family, at this difficult time.

What can I say? Excellent care and service at all times. Brilliant caring staff.

My father who suffers from Parkinson's disease and Lewy-body dementia spent three weeks of respite care at Beeston View. My mother, myself and all the family were very impressed with the care he received. The staff were excellent as were the facilities.

My mother moved to Barchester Iddenshall Hall and Beeston View Dementia Unit a few months ago suffering from dementia and a severe bed sore. The treatment at Barchester Iddenshall Hall and Beeston View Dementia Unit ensured the sore cleared up and she no longer suffered from continuous water infections. This, coupled with the patient and friendly care provided meant her last few months were not only less painful but were also less muddled and confused. she was more relaxed and far less stressed than she had been previously been.

The admission process was dealt with in a very professional manner and the support both for my mother and for us was excellent. The team are first class and show a great level of empathy with their residents as well as a clear commitment to providing a quality service in a very attractive location. They realise that making the choice to move a close relative from home based care to a home is less than easy and took the time to explain all aspects and show how they looked after their residents.

Every time I visited Beeston View I felt like a VIP guest - despite the difficult circumstances of dementia, it was a pleasure to visit. The bedrooms and the public areas are decorated, maintained and cleaned to a very high standard. I have visited a number of care homes over the years and Beeston View is the best, by a country mile. Senior managers at Barchester should be proud of the work the team at Beeston View are doing - I cannot commend them highly enough.