Ingersley Court

Lowther Street, off Church Street, Bollington, Macclesfield SK10 5QA
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9.7 54 Reviews
  • Ingersley Court, Macclesfield
Ingersley Court is a skilled care home based in Bollington and enjoys a peaceful location and excellent reputation in the local community. Residents enjoy fabulous views from the home's 32 spacious rooms, and there is a varied and stimulating activities programme always on offer. This is carefully designed to reflect the interests of people living in the home.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 46 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1100
  • Self-Funded Residential Dementia Care: from £1150
  • RESPITE Self-Funded Residential Care: from £1150
  • RESPITE Self-Funded Residential Dementia Care: from £1200

These prices are only a guideline, please contact Ingersley Court to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Christine Wooton (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 1999

Room Information

  • Single Rooms (46)
  • Single Rooms with ensuite Wet Room (19)

Ingersley Court Reviews (54)

Total of 54, showing 41-54
9.7

Ingersley Court has a Review Score of 9.7 (9.731) out of 10, based on 19 reviews in the last 2 years. Over all time Ingersley Court has 54 reviews.

Overall Experience

  • 43
  • 11
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Date Published

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Review from C W (Daughter of Resident) published on 23 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Ingersley Court are dedicated and committed professionals providing the best care they can for the residents. No matter how busy they are, they always find time to have a chat. Their patience, love and care is always evident, and Mum is always treated with respect. Ingersley Court has risen
to the challenges in all aspects that the pandemic has thrown at them. Because of this, the home needs to be congratulated that no covid19 cases have been recorded here. Although the home has been in lockdown, Mum and I have been able to communicate through an open window! Meals are excellent. I thoroughly recommend Ingersley Court to anyone whose loved ones need to be cared for.

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Review from S T (Daughter of Resident) published on 23 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It gives the family great peace of mind to know that our mother is well looked after and cared for at Ingersley Court. The staff are extremely hard working and busy, but always seem to have time to respond to my mother's needs in terms of care and support. The home has a feel of being one big family
unit.

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Review from W C (Son of Resident) published on 23 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From what I have seen, the staff are all very good. Food looks very nice and good selection. Rooms are clean, my mum is always very clean and tidy. Not sure about the activities, not been able to go in and see what they do because of covid19. I would like to thank all the staff for keeping all the resident
safe and well.

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Review from J S (Daughter of Resident) published on 21 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly care staff, management and welcoming atmosphere. There is a lot of patience and understanding given to the residents. Knowing your loved one is being cared for so well is very comforting, especially as we are unable to visit during the lockdown. The only slight problem we have noticed is communication
and getting things like chiropodist appointments sorted.
I think the fact there hasn't been any covid19 cases at the home, says it all, and is something the home should be proud of! Thank you for all the hard work and dedication of the staff.

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Review from Anne G (Daughter of Resident) published on 11 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum went into the home very suddenly at the end of March as we felt her situation wouldn't be safe at home over the Covid-19 crisis. The home has kept her safe and protected. On moving in Mum was isolated for two weeks. I haven't been in but now speak through her open bedroom window. Every person, both
management and staff, are pleasant and professional. Mum seems satisfied with her care and has a lovely room with a view, enjoys the food and gets medical help if required. She doesn't take part in many activities, but this could be just her as she lacks motivation and says she is tired. The home is a bit tatty on the outside, but inside is lovely and homely too.

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Review from Kathryn T (Daughter of Resident) published on 10 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The care is excellent. We have had a couple of little incidents where Mum has tried to get out. Mum opened an outside door to the back garden and alarm bells were raised. Mum also tried to get out via the kitchen. On both occasions, Mum was calmed down by the staff as she was a bit confused. They contacted
us on both occasions.
My sister and I are very pleased with the care Mum is receiving. All the staff are doing a fantastic job under these very difficult circumstances. It must be very hard for all the staff, as is very difficult for us as a family not being able to see Mum as she keeps forgetting about the virus and why we can't go into the building to see her. Mum said to me a few weeks ago I feel abandoned and I'm not surprised as all care homes went into lockdown on the 13th March 23 weeks ago.
Overall Mum seems very happy and settled.

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Review from Cindy B (Daughter of Resident) published on 6 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff at Ingersley Court are dedicated, committed and professional. They are a cohesive unit with the common aim of providing the best care they can for residents with dementia. They respect the wishes of my mother, protect her dignity and work with considerable limitations. Their patience, warmth,
love and care are evident on a daily basis. They are quick to make the most of the best days for her. I am reassured that they keep me well informed and have a rigorous record keeping system. I have every confidence that my mother is in safe hands.

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Review from Jennifer A (Daughter of Resident) published on 25 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ingersley Court is bright, cheerful and very clean.


The staff are wonderfully kind, patient and considerate to the resident's needs and each person is treated with respect. My home is in Canada and I am greatly reassured now concerning my mother's care and well being.

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Review from Simone C (Resident) published on 26 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent, caring, clean and great staff facilities very good. Recommend in the future definitely.

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Review from Michael W (Son of Resident) published on 1 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Make sure batteries are in my mums hearing aid, it is working, and she has it in. Also to please make sure she has clean clothes every couple of days as my mum's dementia is changing as she tends to put the same clothes on again. Really pleased with the care, they do a brilliant job.

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Review from Tracy G (Granddaughter of Resident) published on 14 September 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was delighted on my visit to my Nana to see how happy and well cared for she is. She gave us a full tour and introduced us to all her friends and staff. Was delighted to see the open door policy as she felt comfortable popping into both the staff office and the managers office to say hello. Her room
was cosy and personal. The home was spotless and the care staff were great and she clearly had good connections. She told us about the regular activities and that she had been asked to get up to sing by the artist on her birthday, which she loved being a singer. The lounge had a lovely cosy and relaxed atmosphere with residents happily chatting or reading with a cup of tea. Nana says the food is lovely. From what Nana told us and what we saw for ourselves, this is a caring happy home. Thanks to "the lads" and "the lasses" equally for their patience and care and the management for making mum and me feel welcome. It meant a lot to us.

Reply from Janice Johnson, Home Manager at Ingersley Court

Thank you so much for this super feedback. We are so delighted to hear that your grandmother has settled so well at Ingersley, and built such great relationships with our team. It's great to have her living with us! We aim to provide a relaxed and happy 'home from home' feel and we're delighted to hear that this has been your family's experience.

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Review from Jean S (Resident) published on 7 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very caring and efficient. Always there if needed 24/7. The meals are excellent. I love being at the home I always feel safe.

Reply from Janice Johnson, Home Manager at Ingersley Court

Thank you for your lovely feedback about our dedicated team. It means a lot to us, and we are delighted to hear that you are happy with life at Ingersley - including the food!

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Review from Julie B (Daughter-in-law of Resident) published on 5 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

1 - Managers at Ingersley Court are superb - however, they struggle to retain staffing and I feel if senior managers were to pay staff a decent salary, staffing would stabilise.
2 - Room not always clean - sometimes sticky tables and carpet not cleaned - this once again, only happens when short-staffed.
Dining room and conservatory clean and well-maintained.
3 - Mother-in-law loves trips out and activities - more would be appreciated.

Reply from Janice Johnson, Home Manager at Ingersley Court

Thank you for taking the time to give this feedback, which is always appreciated and helps us improve.


There has been a small amount of staff turnover this year, which is an inevitable part of running any operation, and we do our best to keep the impact of this to a minimum for residents. We have increased our overall staff numbers in the same period, and we are working closely with new starters to provide comprehensive training.


We are sorry to hear that your recent experience has not been as consistent as usual. We certainly aim to live up to the high standards of support, cleanliness and activities provision that our customers rightly expect, and we trust this will soon be your experience at Ingersley again.

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Review from Michael R (Son of Resident) published on 1 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been here for 6 months during which time her health and well-being has improved immensely. We are very pleased with her all round care and attention. Mum is very happy here.

Reply from Janice Johnson, Home Manager at Ingersley Court

We are so pleased to hear that your family is pleased with the support provided at Ingersley Court and that your mum is thriving. Thank you so much for taking the time to provide us with this feedback. It is greatly appreciated and means a lot to the staff team.

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Current Review Score: 9.7 (9.731)

Overview of Review Score

The Review Score of 9.7 (9.731) out of 10 for Ingersley Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.731 for Ingersley Court is calculated as follows: ( (170 Excellents x 5) + (46 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 223 Ratings = 4.731

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ingersley Court is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 46 registered maximum number of service users is 9.2, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 Feb 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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