Ingersley Court

Lowther Street, off Church Street, Bollington, Macclesfield SK10 5QA

Ingersley Court, Macclesfield, Cheshire
Ingersley Court, Macclesfield, Cheshire
Ingersley Court, Macclesfield, Cheshire

Ingersley Court is a skilled care home based in Bollington and enjoys a peaceful location and excellent reputation in the local community. Residents enjoy fabulous views from the home's 32 spacious rooms, and there is a varied and stimulating activities programme always on offer. This is carefully designed to reflect the interests of people living in the home.

Group: Minster Care Group

Person in charge: Janice Johnson (Home Manager)

Local Authority / Social Services: Cheshire East Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 34 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Younger Adults

Admission Information: Ages 55+.

Single Rooms: 34

Rooms with ensuite WC: 18

Facilities & Services: Day Care • Respite Care • Convalescent Care • Physiotherapy • Sheltered Housing • Own GP if required • Own Furniture if required • Pets by arrangement • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Ingersley Court: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

8.3 Ingersley Court has a Review Score of 8.3 (8.294)

The Review Score of 8.3 (maximum of 10) for Ingersley Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 8 Reviews over all time. This Average Rating is also the rating value for Ingersley Court in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.75 for Ingersley Court is calculated as follows: ( (70 Excellents x 5) + (14 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 88 Ratings = 4.75

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.544 Points relating to the number of positive Reviews for Ingersley Court is based on 2 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 = 3.25

    2. Target of 6.8 positive Reviews (34 registered maximum number of service users ÷ 5). 2 Reviews ÷ 6.8 Target = 0.294

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    6
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Ingersley Court?

  • Extremely LIKELY
    6
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Ingersley Court

  • Daughter of Resident/Service User
    2
  • Resident / Service User
    2
  • Son of Resident/Service User
    2
  • Daughter-in-law of Resident/Service User
    1
  • Granddaughter of Resident/Service User
    1
  • more

Ingersley Court is bright, cheerful and very clean.

The staff are wonderfully kind, patient and considerate to the resident's needs and each person is treated with respect. My home is in Canada and I am greatly reassured now concerning my mother's care and well being.

How likely would you be to recommend Ingersley Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Excellent, caring, clean and great staff facilities very good. Recommend in the future definitely.

How likely would you be to recommend Ingersley Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I was delighted on my visit to my Nana to see how happy and well cared for she is. She gave us a full tour and introduced us to all her friends and staff. Was delighted to see the open door policy as she felt comfortable popping into both the staff office and the managers office to say hello. Her room was cosy and personal. The home was spotless and the care staff were great and she clearly had good connections. She told us about the regular activities and that she had been asked to get up to sing by the artist on her birthday, which she loved being a singer. The lounge had a lovely cosy and relaxed atmosphere with residents happily chatting or reading with a cup of tea. Nana says the food is lovely. From what Nana told us and what we saw for ourselves, this is a caring happy home. Thanks to "the lads" and "the lasses" equally for their patience and care and the management for making mum and me feel welcome. It meant a lot to us.

How likely would you be to recommend Ingersley Court? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Don't Know

Janice Johnson, Home Manager at Ingersley Court responded to this review on 13 Sep 2016:

Thank you so much for this super feedback. We are so delighted to hear that your grandmother has settled so well at Ingersley, and built such great relationships with our team. It's great to have her living with us! We aim to provide a relaxed and happy 'home from home' feel and we're delighted to hear that this has been your family's experience.

The staff are very caring and efficient. Always there if needed 24/7. The meals are excellent. I love being at the home I always feel safe.

How likely would you be to recommend Ingersley Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Janice Johnson, Home Manager at Ingersley Court responded to this review on 07 Sep 2016:

Thank you for your lovely feedback about our dedicated team. It means a lot to us, and we are delighted to hear that you are happy with life at Ingersley - including the food!

I find the staff honest and reliable and think they provide good care for my mother.

How likely would you be to recommend Ingersley Court? Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Excellent

Janice Johnson, Home Manager at Ingersley Court responded to this review on 04 Sep 2016:

Thank you very much for your kind words. We are thorough in our recruitment processes in order to build a team with a strong work ethic and a real commitment to caring for older people. We are delighted to hear that this has been your and your mother's experience of Ingersley, and really appreciate you taking the time to provide this feedback.

Mum has been here for 6 months during which time her health and well-being has improved immensely. We are very pleased with her all round care and attention. Mum is very happy here.

How likely would you be to recommend Ingersley Court? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Janice Johnson, Home Manager at Ingersley Court responded to this review on 01 Sep 2016:

We are so pleased to hear that your family is pleased with the support provided at Ingersley Court and that your mum is thriving. Thank you so much for taking the time to provide us with this feedback. It is greatly appreciated and means a lot to the staff team.

1 - Managers at Ingersley Court are superb - however, they struggle to retain staffing and I feel if senior managers were to pay staff a decent salary, staffing would stabilise.
2 - Room not always clean - sometimes sticky tables and carpet not cleaned - this once again, only happens when short-staffed. Dining room and conservatory clean and well-maintained.
3 - Mother-in-law loves trips out and activities - more would be appreciated.

How likely would you be to recommend Ingersley Court? Likely

Average Rating: 

 4.2 out of 5

Facilities: Good

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Good

Janice Johnson, Home Manager at Ingersley Court responded to this review on 02 Sep 2016:

Thank you for taking the time to give this feedback, which is always appreciated and helps us improve.

There has been a small amount of staff turnover this year, which is an inevitable part of running any operation, and we do our best to keep the impact of this to a minimum for residents. We have increased our overall staff numbers in the same period, and we are working closely with new starters to provide comprehensive training.

We are sorry to hear that your recent experience has not been as consistent as usual. We certainly aim to live up to the high standards of support, cleanliness and activities provision that our customers rightly expect, and we trust this will soon be your experience at Ingersley again.

Make sure batteries are in my mums hearing aid, it is working, and she has it in. Also to please make sure she has clean clothes every couple of days as my mum's dementia is changing as she tends to put the same clothes on again. Really pleased with the care, they do a brilliant job.

How likely would you be to recommend Ingersley Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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