Lauren Court Residential Care Home

Shelley Road, Blacon, Chester CH1 5US

Lauren Court offers luxurious accommodation, round the clock care and good home cooking. The property is situated in its own grounds and has private lawned gardens and a secure patio area for enjoying the good weather.

Accommodation is offered in bright, spacious single rooms, all of which have en-suite facilities. All rooms have TV, telephone points and nurse call systems. Communal areas comprise lounges and dining areas, a reception area and a conservatory.

Varied menus are served and special diets can be catered for.

Many activities are available for residents to partake in and trips are also available.

Visitors are always welcome.

Please visit the website for more information.

Group: HC-One

Person in charge: Sarah Molloy (Manager)

Local Authority / Social Services: Cheshire West and Chester Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 48 Service Users

Registered Care Categories*: Old Age

Admission Information: Ages 55+.

Single Rooms: 48

Rooms with ensuite WC: 48

Weekly Charges Guide: Personal Care Single £467 – £650 (These prices are only a guideline, please contact Lauren Court Residential Care Home to find out the exact price for your requirements.)

Facilities & Services: Day Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Lauren Court Residential Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.7 (maximum of 10) for Lauren Court Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 33 Reviews over all time. This Average Rating is also the rating value for Lauren Court Residential Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 17 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.655 for Lauren Court Residential Care Home is calculated as follows: ( (281 Excellents x 5) + (82 Goods x 4) + (23 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 388 Ratings = 4.655

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Lauren Court Residential Care Home is based on 17 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 9.6 positive Reviews (48 registered maximum number of service users ÷ 5). 17 Reviews ÷ 9.6 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.7 Lauren Court Residential Care Home has a Review Score of 9.7 (9.655) from 33 Reviews


Average Ratings

  • Excellent
    27
  • Good
    5
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Lauren Court Residential Care Home?

  • Extremely LIKELY
    31
  • Likely
    1
  • Don't know
    1
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Lauren Court Residential Care Home

  • Daughter of Resident/Service User
    15
  • Son of Resident/Service User
    5
  • Resident / Service User
    3
  • Volunteer
    3
  • Friend of Resident/Service User
    1
  • more

My brother really felt that Lauren Court was 'home'. Initially, he only went for respite care while I went on holiday but he enjoyed it and decided he wanted to stay. The staff were very kind, friendly and have a good sense of humour. They were also very patient, this and their sense of humour was needed in his latter days as he sadly became very anxious and demanding.

How likely would you be to recommend Lauren Court Residential Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

I am 95 and pretty useless but I'm very happy here and everyone is wonderful. This is not home but the next best thing and this is good - we also have great management.

How likely would you be to recommend Lauren Court Residential Care Home? Extremely Likely

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Average Rating:   5 out of 5

This is the second time my wife has stayed at Lauren Court for respite care. The staff are most friendly and courteous, most considerate and helpful - nothing is too much trouble for them. I would thoroughly recommend Lauren Court to friends and/or family at any time. Having my wife in respite care is most beneficial to both of us - congratulations to all staff and management for their care.

How likely would you be to recommend Lauren Court Residential Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

During the times I have visited this care home Lauren Court, I have found the staff caring, friendly and very efficient. My friend is well cared for and is happy.

How likely would you be to recommend Lauren Court Residential Care Home? Extremely Likely

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Average Rating:   4.1 out of 5

This Care Home is Highly Recommended and has a great caring team. Definitely the best in the Chester & Ellesmere Port area of Cheshire.

How likely would you be to recommend Lauren Court Residential Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

My mother has now been living here for almost six months and she is very happy here. I have been impressed with all the staff from the manager to the lady who cleans my mum's room.
It is a huge relief for me as I live over four hours drive away to know that my mum is truly cared for.

How likely would you be to recommend Lauren Court Residential Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

Pleasant a warm welcome, very well looked after, lovely home support staff.

How likely would you be to recommend Lauren Court Residential Care Home? Extremely Likely

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Average Rating:   5 out of 5

All the staff are excellent, patient and caring which is comforting knowing my father is being looked after.
Thank you.

How likely would you be to recommend Lauren Court Residential Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

The staff were very good.
No problems with anything.
Came in, was 7st 8lbs.
Going out, was 9st 7lbs.
Thank you.

How likely would you be to recommend Lauren Court Residential Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

I have found Lauren Court to be a very warm and pleasant environment for my mother. The staff are caring and helpful at all times. The place is always clean and tidy with a nice atmosphere. My mother praises the plentiful meals with a variety of choice. She feels safe as the staff check them often, throughout the day and during the night. The residents are treated with respect, so much so, she only went in for respite but is still there.

How likely would you be to recommend Lauren Court Residential Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

The prospect of somebody you love going into care can be very worrying and stressful.
after careful planning and research, I came to Lauren Court and decided it was by far the best place I had visited.
After a short while, the move was made and I'm very glad to say it has been fantastic. The staff are truly amazing and the food, care and place are excellent.

How likely would you be to recommend Lauren Court Residential Care Home? Extremely Likely

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Average Rating:   5 out of 5

I'm a youth worker with NCS and brought a group of teenagers who wanted to volunteer at the home to spend time with the residents and put on activities for them. The staff and the residents have all been incredible. Staff are so welcoming and informative, we really appreciated their hospitality and willingness to let us be involved. After a few hours spending time talking with some of the residents, our team had laughed, cried and danced, they enjoyed engaging with them and their stories. The team is now planning to return to so a tea and cake party the following week.

How likely would you be to recommend Lauren Court Residential Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

I believe the facilities are very nice and satisfying as well as the interior which is extremely beautiful and creates a calm and fulfilling environment. The staff are very welcoming. Also, the time spent with the lovely residents was very insightful and extremely enjoyable. We hope not only for us, but for them as well.

How likely would you be to recommend Lauren Court Residential Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Found the care home to be warm and welcoming and the facilities are some of the nicest that I've seen. Everything is clean and well maintained and the staff are lovely and attentive. The environment seems to be one of happiness and love.

How likely would you be to recommend Lauren Court Residential Care Home? Extremely Likely

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Average Rating:   5 out of 5

Mum has now been at Lauren Court since Aug 2016. She initially went in for 2 weeks respite, much against her will, after a spell in hospital. After 2 weeks mum was reluctant to go home as she had been so well cared for and after another 2 weeks decided she would like to stay permanently. I can't speak highly enough of the kind and caring staff at Lauren Court and they always go the extra mile to make sure mum is happy. She is treated with kindness, courtesy and respect. The food is high standard with a choice of 2 dishes each day on a monthly rotation. The rooms are very pleasant and the home has a spacious modern dining room, 3 beautifully appointed lounge areas with TVs and a sunny conservatory overlooking a lovely garden area. The reception area is very smart and welcoming.

Yes, it's expensive, but not as much as some I saw and rejected. Currently £738+ a week it's not as indicated in the info. High annual increases are a constant worry but mum's safety and well being are priceless.

How likely would you be to recommend Lauren Court Residential Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

My Mother spent two weeks Respite care in Lauren Court and I would highly recommend this care home.

I visited a number of care homes when I was making my selection and my first impression of the staff and environment were very good.

The building is very light, especially the conservatory area and I believe this can help lift the mood of residents. Some of the other establishments I visited were very dark and depressing.

My Mother was subsequently admitted and the care she received was exceptional. She also very much enjoyed the meals!

The exercise she was getting, walking from her room to the dining room and then to the lounge was a real benefit. She is prone to falling but with the use of her stick and hand rails along all corridors gave her more confidence.

I would have no hesitation is recommending Lauren Court to anyone who was looking at care for a relative or friend.

How likely would you be to recommend Lauren Court Residential Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

My mother-in-law has lived in Lauren Court for over 4 years and is very happy. She thinks of her beautiful room which is on the ground floor and looks out onto a busy road and playing field, as her own little flat. The care and staff are amazing nothing is too much trouble. The food is excellent with lots of choices to suit every resident. The staff are very professional in their care but also go that extra mile. The manager is very experienced and has the home running really well. She is also very kind and understanding to the needs of all the residents.

How likely would you be to recommend Lauren Court Residential Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

Pleasantly laid out open plan building with small attractive garden. Ensuites are small but adequate. All the staff are friendly and have a nice sense of humour creating a welcoming atmosphere for residents and visitors. Sometimes short staffed. Too much to do but manage to keep cheerful and helpful. They are a huge asset to this home. This year's increase in fees on top of last years seem to be on the high side and somewhat worrying.

How likely would you be to recommend Lauren Court Residential Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Meridian, Careline Team at Lauren Court Residential Care Home responded to this review on 29 Mar 2017:

We are most pleased that you feel that the home is pleasantly laid out, the staff team take pride in the home that they work in. It was nice to hear that you felt the staff team are friendly and have a nice sense of humour creating a welcoming atmosphere for our Residents and visitors. You feel that the home is sometimes short staffed. At HC-One we continually review our staffing levels according to the Residents dependency levels. If you are concerned please feel free to discuss this with the home manager. We acknowledge your comment around the increase in fees and again I would suggest that you discuss this with the home manager.

I am utterly delighted with the are and support mum is receiving here at Lauren Court Residential Care Home. Each time I visit she does nothing but praise the team and say how easy going but helpful everyone is. Mum has now been here six months and the change in her is remarkable. She looks really well and has put on some weight which is wonderful. I have no hesitation recommending Lauren Court to others. Long may it continue.

How likely would you be to recommend Lauren Court Residential Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

The home is a lovely friendly place for all the residents and family are always welcome. The staff are cheerful and friendly and the nicest thing is they care about all the residents 1st class five star if rated.

How likely would you be to recommend Lauren Court Residential Care Home? Extremely Likely

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Average Rating:   5 out of 5

Beautifully decorated.

How likely would you be to recommend Lauren Court Residential Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

I came as a permanent resident in December 2016.
I have found Lauren Court a lovely, clean care home. The staff are extremely helpful and nothing is too much trouble. I find the staff very friendly and chatty. There is always someone to chat to. I am very happy here.

How likely would you be to recommend Lauren Court Residential Care Home? Extremely Likely

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Average Rating:   5 out of 5

Mum moved from sheltered accommodation in December 2016. She is partially sighted so it was important to find the right care home. Since mum moved into Lauren Court, I have found all of the staff very friendly and helpful. All mum's needs are being catered for. I definitely can not find fault.

How likely would you be to recommend Lauren Court Residential Care Home? Extremely Likely

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Average Rating:   5 out of 5

Very happy living here. The staff are hard working and very caring to the residents. There is a lovely atmosphere and there is always a lot going on eg. Bingo, quizzes, trips out etc.

How likely would you be to recommend Lauren Court Residential Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

We find this care home meeting our requirements, it is nicely laid out and staff are friendly and courteous.

How likely would you be to recommend Lauren Court Residential Care Home? Likely

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Average Rating:   4 out of 5

Each time I visit my mother it is a pleasure to go into this home. The staff are all always very helpful at all times. They quickly and efficiently sort out any problems. Mum needs eye drops 4 times a day and I know I can leave the home and know she will be looked after excellently. All the staff are very caring and have time for everyone.

How likely would you be to recommend Lauren Court Residential Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

Mum moved to Lauren Court initially for a fortnight's respite in January but after a short period in her own home we all realised that Mum could no longer cope and that Lauren Court was the best place she could be in. Mum is 96, has severe arthritis, Parkinson's Disease and many other medical complaints. The move into Care can be traumatic for all concerned but all the staff at Lauren Court made the process very easy for the whole family. The manager and her team are very professional and I felt that Mum was in excellent hands. The staff are all welcoming, always smiling and cheerful and very very patient with mum. They are all very conscientious and caring. I can't praise them enough.
There have been a couple of minor problems since mum moved to Lauren Court but the manager and her staff have sorted these out in a few minutes. I feel that nothing is too much trouble for them. I completely recommend Lauren Court to anyone who is looking for an excellent care home.

How likely would you be to recommend Lauren Court Residential Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

My mother required a care home and I had nothing but praise for Lauren Court. Following which I went to visit before deciding to try and place my mother here. I was delighted with the whole "package" and therefore chose Lauren Court without hesitation! From what I have witnessed over the past two months Lauren Court is outstanding! Excellent care from considerate staff, the meals look excellent, all areas I have visited are always very clean! I do feel it is very expensive but then I guess all care comes at a cost! I would be more than happy to spend twilight years here if required. Highly recommended care home.

How likely would you be to recommend Lauren Court Residential Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

The staff are extremely caring which in my view is the most important factor when choosing a care home, treating my mother with high levels of dignity and respect. Impressive facilities, well maintained and recently modernised further. Well appointed bedrooms with en-suite facility. Well run and managed. I haven't had any issue to raise with management in the 4 years that my mother has been a resident.

How likely would you be to recommend Lauren Court Residential Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

The manager and her team are friendly, caring and efficient.
Lauren Court is beautifully appointed, clean, bright and comfortable with lovely food.
My family is very grateful to all for their kind care of my mother.

How likely would you be to recommend Lauren Court Residential Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

Concerned over turnover of staff. Mums care plan not discussed with me and nor reviewed with family. Named carer not introduced to us. We were not always informed when mum was visited by GP or district nurse. When I took mum for outside appointments at hospital etc. she often was not ready and we had to find shoes/coat/dentures/glasses. On one occasion follow up appointment at hospital mums legs were dirty and I had to ask for her finger nails to be cut- long and dirty, same with toe nails.

How likely would you be to recommend Lauren Court Residential Care Home? Don't know

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Average Rating:   3 out of 5

Meridian, Careline Team at Lauren Court Residential Care Home responded to this review on 06 Jan 2016:

Staff turnover has been reviewed and there are 2 new domestics to replace the staff who have retired. There are also 2 new care staff who are covering for staff who are on maternity leave.

The name of the key worker is clearly documented within the care plan, and the key worker explains the proposed plan of care to the resident and relative on admission, and asks for their input to ensure that they are happy with it.

The family are usually informed when a resident is seen by a GP or a district nurse, especially if the health concern is significant.

When staff are informed of external appointments, these are placed in the diary so that they are aware that a resident will be going out and at what time.

Fingernails are checked daily as part of personal care to ensure that they are clean and neat. Toenails are also kept clean, and a chiropody appointment arranged as required.

Excellent service from the pre admission to actual admission. Done in one day. All aspects are fantastic.

How likely would you be to recommend Lauren Court Residential Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

The staff are very kind and go the extra mile to make residents feel "at home!" In spite of busy work loads I have known staff sit with my mum during their break in her room whilst she has eaten her lunch. My mum is tucked up at night. The residents home is modern and cheerfully decorated. Dining room over looking a pleasant garden. Public areas always smell fresh. I think the menus are good (not the chips) with emphasis on fresh vegetables. Meals attractively plated up. Surprisingly good sauces which I would expect to get at a restaurant. Medical attention sought quickly when necessary.

How likely would you be to recommend Lauren Court Residential Care Home? Extremely Likely

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Average Rating:   4.4 out of 5

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Bed Vacancies

2 Bed Vacancies

posted 16 Apr 2018

First floor large en suite bedroom at Lauren Court in quiet residential area close to Chester. Secure and lovely garden with raised beds, ambulant, friendly and active client group. Wide range of activities available.

Awards / Recognitions

February 2018

Top 20 Large Care Home Groups 2018

Recipient: HC-One

Date: Thursday 01 Feb 2018

more details

April 2017

Top 20 Large Care Home Groups 2017

Recipient: HC-One

Date: Saturday 01 Apr 2017

more details

February 2016

Top 20 Large Care Home Groups 2016

Recipient: HC-One

Date: Monday 15 Feb 2016

more details

Job Vacancies

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Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Lauren Court Residential Care Home